Casa Bella Residential Care Facility

Pros

• The food is great.
• The attendants are super helpful.
• The facility is nice, with caring, understanding, and helpful staff.
• The administrative staff are wonderful and assisted through the process.
• The place is clean, comfortable, and beautifully decorated.
• The staff talked with him, danced with him, and played music he enjoyed.
• The CNAs are top notch - very kind, caring, and compassionate.

Cons

• The administrator was not friendly to the family and practically ignored the dad.
• The administrator acted unprofessionally toward the family after their loss.
• The administrator did not offer condolences or reach out after the dad's death.
• The bathrooms were not cleaned to the promised standard, despite assurances.
• The kindness shown at move-in by the administrator was perceived as fake.
• The reviewer suggested the administrator treats the place like a business focused on filling rooms rather than genuine care.

Review

The experiences shared paint a picture of a facility that can be a warm, welcoming place for loved ones in need, especially when it comes to the daily routines, meals, and the people directly caring for residents. The reviewers consistently highlight the quality of the food and the caliber of the attendants. They describe meals that are not only good but accompanied by attentive service, and they repeatedly commend the caregivers for their genuine kindness, patience, and willingness to go the extra mile. The staff who interact most closely with residents - caring for their needs, engaging them in activities, and offering comfort - are praised as the true strengths of the home. The tone here is affectionate and grateful: the attendants and caregivers are viewed as a dependable source of warmth and support, making the residents feel cared for and valued on a daily basis.

On the administrative side, the experiences diverge. The initial impression during admission is notably positive. The reviewers recount being welcomed by the administrator and receiving a thorough tour, which left them feeling hopeful that the facility would be a good fit. They describe the place as fairly new, clean, comfortable, and beautifully decorated. It's clear that the first impression mattered; both the reviewers and their family members felt that the environment would be ideal for their loved one. The administrator's involvement during this early stage - introducing the family to the space, answering questions, and guiding them through the process - contributed to a sense of reassurance that the move would be smooth and well-managed.

The day-to-day reality inside the home, at least from the perspective of the reviewers, remains strongly positive when it comes to the actual care on the floor. The staff is praised for communicating with residents, engaging them with activities that align with their preferences, and providing care with dignity and compassion. The reviewers mention specific moments that stand out: staff talking with their loved one, dancing with him, playing music that he enjoyed, and consistently tending to his needs with a level of attentiveness that made him feel like family. In these portions of the narrative, the caregivers and CNAs come across as the heart of the facility, delivering a standard of care that is deeply appreciated by the family and contributing to moments of happiness and comfort for as long as possible.

However, a darker thread runs through the narrative concerning the administrator's role, particularly in the context of cleanliness and follow-up after concerns were raised. The reviewers recount concerns about the cleanliness of rooms and bathrooms, noting that they did not always meet the standards that had been promised. They describe bathrooms reportedly cleaned at night, but question how that could be the case given the typical workload and staffing - one person juggling multiple responsibilities, including cooking, cleaning, laundry, and resident care. After voicing these concerns, they observed a shift in the administrator's behavior. The administrator who had welcomed them earlier became less friendly and seemed to bluntly ignore their dad. This change contributed to a sense that the kindness shown at move-in was not entirely consistent with ongoing experiences, leading to a belief that the care and hospitality were not aligned with the initial promises.

As the father's condition evolved, the reviewers still credited the frontline caregivers with maintaining a high standard of care. The CNAs continued to be described as top notch - kind, compassionate, and attentive. They formed a bond with the resident, treating him with respect and making efforts to keep him comfortable during the final months and days. It is clear that the staff's humanity and dedication provided substantial emotional support to the family during a difficult period, even as the family wrestled with the complexities and realities of end-of-life care.

The most painful portion of the account concerns the period after the loved one passed away. The reviewers say that the CNA staff remained steadfastly caring throughout, but they felt a sharp sense of disappointment in the administrator's conduct in the immediate aftermath of the death. They describe the administrator as unprofessional, noting a lack of condolences, no outreach, and no phone call to offer sympathies or follow up with the family. This perceived absence of empathy in a moment of profound loss left a lasting negative impression, casting doubt on the consistency of the kindness they had seen from other staff members. They express frustration that the once-warm move-in impression seemed to be contradicted by the behavior shown during this critical time.

Taken together, the reviews present a nuanced portrait of a facility that can deliver exceptional, life-affirming care at the level of the CNAs and other direct-care staff, while revealing a disconnect at the administrative level that can significantly affect family trust and satisfaction. The impact of the care team is undeniable: residents feel respected, engaged, and supported, and families witness moments of genuine care and compassion. Yet the administrative experience - shaped by the tone, responsiveness, and empathy of the administrator - flags concerns about consistency, communication, and follow-through when complaints arise or when the family is navigating loss. The overall message is that the care staff are the true strengths of the home, while the administrator's approach appears to be the decisive factor in whether the experience feels uniformly positive or uneven, and at times, distressing for those seeking reassurance during a difficult chapter of their lives.

This part of Las Cruces, New Mexico, offers a variety of conveniences and amenities that may be appealing for senior living. With several restaurants nearby, such as Blake's Lotaburger and Ruby Tuesday, there are plenty of dining options to choose from. Additionally, there are numerous healthcare providers in the area, including Rio Grande Medical Group and Eyes of the Southwest, ensuring easy access to medical services. For leisure activities, there are cafes like Dutch Bros Coffee and theaters such as Telshor 12 - Allen Theatres for entertainment. Nearby pharmacies like Walgreens and Albertsons Pharmacy provide easy access to medication needs. For outdoor activities, several parks are within a short distance, including Veterans Memorial Park and Hadley Dog Park. Lastly, for spiritual fulfillment, places of worship like St Genevieve's Catholic Church and Wellspring Church offer a sense of community and support. Overall, this part of Las Cruces provides a convenient and potentially comfortable living environment for seniors.

Restaurants

• Blake's Lotaburger (0.6 miles)
• Sonic Drive-In (0.6 miles)
• McDonald's (0.6 miles)
• Spanish Kitchen (0.7 miles)
• Ruby Tuesday (1.2 miles)
• Bosque Brewing (1.3 miles)
• Santa Fe Grill Catering (1.5 miles)

Physicians

• Rio Grande Medical Group (0.7 miles)
• Three Crosses Gynecology Las Cruces (0.7 miles)
• Eyes of the Southwest (1.4 miles)
• Matthew Don Gillihan (1.5 miles)
• Rio Grande Ear, Nose And Throat (1.5 miles)
• Jonathan Owens, MD (1.5 miles)
• New Mexico Department of Health, Public Health Division District III, Dona Ana County Health Office (1.7 miles)

Cafes

• Dutch Bros Coffee (0.7 miles)
• Starbucks (1.4 miles)
• Corner Bakery Cafe (2.8 miles)
• Dutch Bros Coffee (2.8 miles)
• Starbucks (3.5 miles)
• Starbucks (3.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• Las Cruces Apothecary (0.9 miles)
• Compounding Specialists of The Southwest (1 miles)
• Walgreens (2.7 miles)
• Albertsons Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Albertsons Pharmacy (3.1 miles)

Theaters

• Telshor 12 - Allen Theatres (1.3 miles)
• Cineport 10 (3.4 miles)

Hospitals

• Mesilla Valley Hospital (1.3 miles)
• Davita Dialysis (3.4 miles)

Parks

• Veterans Memorial Park (2.1 miles)
• Pioneer Park (2.1 miles)
• Hadley Dog Park (2.3 miles)
• Sam Graft Park (3.3 miles)

Places of Worship

• St Genevieve's Catholic Church (2.3 miles)
• Wellspring Church (2.5 miles)