Mountain Shadows Home Health in Las Cruces, NM

Pros

• They provide great care for loved ones, with hard-working staff who are very helpful.
• The staff are friendly and professional, quick to respond to needs and to offer assistance.
• They have an amazing scheduling department.
• The company is awesome to work with.
• Mountain Shadows' staff are helpful and informative.

Cons

• The reviewer notes Mountain Shadows is the worst care agency, with no communication between caregivers and the scheduler.
• They report having six different caregivers in just a few months, indicating high turnover and inconsistency.
• They claim caregivers were given false instructions that they cannot touch the patient and are only to observe, with 911 called in emergencies.
• They state some caregivers lack cars, cannot drive for errands, do not speak English, do not know how to cook, and resist helping with chores.
• They say they have been without help for months, with no one calling back or responding to voicemails, emails, or calls.
• They describe a caregiver who could not keep her hands to herself, spoke incessantly, and drove the car unsafely.
• They allege staff are rude to clients and that caregivers were sent without proper fingerprint clearance.
• They complain that the owner and corporate office do not return calls, and that the director is awful.
• They claim services are unreliable, with caregivers sometimes not showing up despite assurances.
• They describe the office as a nightmare, with an employee named Angie cited as rude and the overall service deemed a joke.

Review

Mountain Shadows Home Health in Las Cruces is best suited for seniors who want a light-touch, companionship-oriented level of in-home support and for families that are prepared to supervise and coordinate care closely. When the need is largely for monitoring, errand accompaniment, and help with basic daily tasks, this agency can fill gaps and provide responsive caregivers - yet only if the family accepts a degree of staffing variability. In other words, it's a fit for households that can tolerate occasional turnover, inconsistent communication, and the need to stay actively involved in scheduling and oversight.

Those who should consider alternatives are clear: anyone requiring highly reliable, highly skilled hands-on care on a predictable schedule, or anyone who depends on multilingual caregivers and reliable transportation for errands or appointments. The strongest drawbacks here are not medical expertise but systemic gaps in reliability and responsiveness. Families needing consistent caregiver assignments, caregivers with reliable transportation, or English-first communication without hurdles will likely find better synergy elsewhere. For a higher level of organizational rigor and steadier staffing, look to other providers or consider an assisted living option when appropriate.

The positive touchpoints do exist and can be meaningful when present. Several reviews highlight friendly, professional staff who are quick to respond and genuinely hardworking. The scheduling department is frequently described as capable and responsive, and there are accounts of caregivers delivering great care and being helpful and informative. When the right staff are on site, the service can feel attentive and compassionate, and families may experience moments of relief from the stress of day-to-day caregiving.

However, the cons consistently undercut those strengths. Communication breakdowns are a recurring theme: unanswered emails, voicemail-only responses, and supervisors who contradict clients about caregiver availability. There is also a troubling pattern of high caregiver turnover, with reports of multiple different caregivers within a short period, raising questions about continuity of care and familiarity with a client's routine and preferences. Several reviews point to caregivers who cannot drive, do not speak English, or lack the practical skills to perform expected tasks such as cooking or chores, which directly hampers daily living support and independence. Credentialing and scheduling gaps - such as caregivers being dispatched without proper clearances or fingerprints - signal risk and demand careful, proactive management from family members or a trusted supervisor.

To navigate these realities, demand a concrete, enforceable care plan and a structure for accountability. Ask for a stable caregiver assignment, with a named point person for scheduling who can be reached by phone or email without prolonged delays. Confirm whether available caregivers can drive and, if transportation is needed, secure a dependable driver with clear expectations for errands and appointments. Require language alignment - specify English-speaking staff if communication is a must - and confirm background checks and current clearances for all caregivers before any in-home work begins. Establish weekly check-ins with a supervisor, and insist on written confirmations of shift times, caregiver qualifications, and a clear escalation path if a caregiver is late or does not show up.

Ultimately, Mountain Shadows can deliver valuable assistance in the right situation, but it requires vigilant oversight and forthright expectations. Families should be prepared to actively manage scheduling, monitor caregiver consistency, and intervene quickly if communication falters or care gaps emerge. If those conditions feel unmanageable or if the need is for steadier hands-on support, exploring alternatives - whether another home health provider or a move to an assisted living setting - will typically yield more predictable outcomes, greater continuity, and a more seamless care experience for the loved one.

Parks

• Hadley Dog Park (0.2 miles)
• Veterans Memorial Park (0.8 miles)
• Sam Graft Park (2 miles)
• Pioneer Park (2.1 miles)

Restaurants

• Whataburger (0.8 miles)
• Wendy's (1 miles)
• Chili's Grill & Bar (1 miles)
• Arby's (1 miles)
• Burger King (1 miles)
• Chipotle Mexican Grill (1.1 miles)
• Pecan Grill and Brewery (1.1 miles)

Pharmacies

• Albertsons Pharmacy (1 miles)
• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• Las Cruces Apothecary (1.5 miles)
• Compounding Specialists of The Southwest (1.6 miles)
• Walmart Pharmacy (1.8 miles)
• Albertsons Pharmacy (2.3 miles)

Cafes

• Corner Bakery Cafe (1 miles)
• Starbucks (1.4 miles)
• Dutch Bros Coffee (1.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Boba Cafe (2.6 miles)

Physicians

• New Mexico Department of Health, Public Health Division District III, Dona Ana County Health Office (1.1 miles)
• Stanton Optical (1.1 miles)
• Presbyterian Congenital Cardiology in Las Cruces on Foothills Rd (1.1 miles)
• Southwest Eye Institute - LASIK, Cataract, Comprehensive Eye Center (1.1 miles)
• Martin Plastic Surgery (1.2 miles)
• Neurology Associates Of Mesilla Valley PC (1.2 miles)
• Javed Iqbal Javed Iqbal MD (1.2 miles)

Hospitals

• Davita Dialysis (1.3 miles)
• MountainView Regional Home Health (1.5 miles)
• Mesilla Valley Hospital (2.3 miles)

Theaters

• Cineport 10 (1.4 miles)
• Telshor 12 - Allen Theatres (1.6 miles)

Places of Worship

• St Genevieve's Catholic Church (1.5 miles)
• University United Methodist Church (2.5 miles)