Mountain Shadows Home Health

Pros

• They state that Mountain Shadows provides great care for loved ones, with hardworking staff and caregivers.
• They describe Mountain Shadows as an awesome company to work with.
• They compliment the scheduling department as amazing.
• They express love for the job.
• They say the staff are friendly and professional and quick to respond.
• They mention that Mountain Shadows is very helpful and informative.

Cons

• They claim Mountain Shadows has poor communication, with little coordination between caregivers and the Scheduler.
• They say caregivers were given false instructions about what they can do, including statements that they cannot touch the patient and are only to observe, with emergency calls to 911 in emergencies.
• They report caregivers who don't have cars and cannot drive for errands, and who sometimes don't speak English or help with cooking and chores.
• They note frequent caregiver turnover, claiming several different caregivers were sent in a short period (six in a few months).
• They describe office staff as rude, with specific criticism directed at a receptionist or supervisor.
• They claim scheduling is unreliable and unresponsive, with emails and voicemails going unanswered for weeks and no one answering the phone when called.
• They allege at least one caregiver behaved inappropriately and that another drove unsafely.
• They state they have been left without a caregiver for weeks and were told someone would come by, but no one showed up.
• They claim owners or corporate offices are hard or impossible to contact and do not return calls.
• They mention incidents where a tablet was stolen and there was a lack of support from the office afterward.

Review

A mixed picture emerges from the collection of reviews about Mountain Shadows Health Care in Deming, NM. On one hand, several voices praise the company for being kind, responsive, and able to provide care when it works. On the other hand, a large share of feedback paints a very different reality: chronic communication gaps, unreliable scheduling, frequent turnover of caregivers, and troubling anecdotes about boundary issues and safety. Taken together, the notes reveal a service that can be compassionate and capable in some situations, yet consistently unreliable and frustrating for many clients and their families.

A dominant theme across many reviews is a breakdown in communication. Multiple commenters describe submitting emails or requests and receiving little or no response for weeks. Calls to a scheduling or office contact often end in transfers to voicemail, with promises to "get back to you" that never materialize. One reviewer explicitly says they need an email channel because it's the most reliable way to communicate, only to experience a failure to get a reply. The sense conveyed is that there is no dependable point of contact, leaving clients to fend for themselves when they need help coordinating care or simply obtaining information.

Caregiver reliability and quality are the other major battlegrounds. Several reviewers report having six or more different caregivers in just a few months, with the implications that continuity and relationship-building - crucial for supportive home care - are severely undermined. Some caregivers reportedly lack essential qualifications or practical supports: no car to drive tasks like errands, language barriers that impede communication, or basic skills such as cooking or performing household chores. Others describe caregivers who "sit and watch TV" or who are inattentive, throwing the entire service into disarray for the client who may rely on these aides for basic daily needs. There are sharper accusations as well, such as a caregiver who allegedly violated boundaries or behaved inappropriately, and concerns about speeding, chatter, and general lack of professionalism.

Safety and boundary concerns appear prominently in several accounts. One reviewer notes being told by caregivers that they "cannot touch me" and are only there to observe, with 911 called in emergencies - an arrangement that sounds more like observation than care. Complaints about insufficient safety or improper handling of tasks surface alongside the question of whether the staff have appropriate clearances and training. In a few comments, the office's coordination of care and background checks is questioned, including mentions of fingerprint clearances not being obtained before sending staff. The family disruption extends to guardianship dynamics and hospital or state-appointed oversight, with some clients reporting interference or miscommunication about the roles of guardians and caregivers.

Amid the negative experiences, there are clearly positive strands. A number of reviewers praise Mountain Shadows for friendly, professional staff who are quick to respond and helpful in practical ways. Statements like "great care for loved ones," "hard-working staff," "helpful and informative people," and "amazing scheduling department" suggest that when the system works, it can deliver quality support and dependable service. A few patients or family members explicitly express appreciation for caregivers who show up, engage with the client, and provide meaningful companionship or assistance. These remarks indicate that there is real potential for good care when the stars align - effective communication, consistent caregivers, and a well-run scheduling process.

The service's impact on families is tangible and distressing in many cases. A client who is 83 years old, partially disabled, and reliant on care describes being without help for months, feeling neglected as calls and emails go unanswered, and facing the practical difficulty of needing someone to assist in making further contacts. The emotional and logistical strain of navigating such a fractured system is evident in several reviews, including complaints about being promised one caregiver who never arrives, or having to contend with a caregiver who is not present at the agreed time. The tension between moments of compassionate care and long stretches of unresponsiveness leaves families uncertain about how to plan for the future.

Management and organizational dynamics surface repeatedly as points of concern. Some reviewers call out specific individuals - supervisors, office staff, or even the owner - for poor communication, rude behavior, or failing to return calls. Complaints extend to the corporate structure, with references to the Las Cruces headquarters and perceived neglect at the Deming location. A few reviewers urge readers to contact the owner or corporate leadership for accountability, while others describe inconsistent leadership as a core driver of the service's unreliability. The tension between local experience in Deming and broader corporate processes is a recurring thread that helps explain why experiences vary so dramatically from one client to another.

Taken together, the reviews present a service with a broad spectrum of outcomes. For some clients, Mountain Shadows proves to be a compassionate, responsive partner capable of delivering attentive caregiving and reliable support. For many others, however, the experience is marked by chronic miscommunications, unpredictable caregiver turnover, questions about safety and qualifications, and frustration over unaddressed concerns. The contrasts are stark: in some homes, care is timely, friendly, and effective; in others, families feel ignored, caregivers are inconsistent, and the system seems unable to meet basic expectations. For anyone considering Mountain Shadows Health Care, these reviews underscore the importance of asking pointed questions about caregiver assignment continuity, language compatibility, transportation for errands, the status of background checks, how communication will be handled, and what guarantees exist if a caregiver is unavailable.

Parks

• Hadley Dog Park (0.2 miles)
• Veterans Memorial Park (0.8 miles)
• Sam Graft Park (2 miles)
• Pioneer Park (2.1 miles)

Restaurants

• Whataburger (0.8 miles)
• Wendy's (1 miles)
• Chili's Grill & Bar (1 miles)
• Arby's (1 miles)
• Burger King (1 miles)
• Chipotle Mexican Grill (1.1 miles)
• Pecan Grill and Brewery (1.1 miles)

Pharmacies

• Albertsons Pharmacy (1 miles)
• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• Las Cruces Apothecary (1.5 miles)
• Compounding Specialists of The Southwest (1.6 miles)
• Walmart Pharmacy (1.8 miles)
• Albertsons Pharmacy (2.3 miles)

Cafes

• Corner Bakery Cafe (1 miles)
• Starbucks (1.4 miles)
• Dutch Bros Coffee (1.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Boba Cafe (2.6 miles)

Physicians

• New Mexico Department of Health, Public Health Division District III, Dona Ana County Health Office (1.1 miles)
• Stanton Optical (1.1 miles)
• Presbyterian Congenital Cardiology in Las Cruces on Foothills Rd (1.1 miles)
• Southwest Eye Institute - LASIK, Cataract, Comprehensive Eye Center (1.1 miles)
• Martin Plastic Surgery (1.2 miles)
• Neurology Associates Of Mesilla Valley PC (1.2 miles)
• Javed Iqbal Javed Iqbal MD (1.2 miles)

Hospitals

• Davita Dialysis (1.3 miles)
• MountainView Regional Home Health (1.5 miles)
• Mesilla Valley Hospital (2.3 miles)

Theaters

• Cineport 10 (1.4 miles)
• Telshor 12 - Allen Theatres (1.6 miles)

Places of Worship

• St Genevieve's Catholic Church (1.5 miles)
• University United Methodist Church (2.5 miles)