Mountain Shadows Home Health is a senior community in Las Cruces, NM.
Information last verified:
800 N Telshor Blvd # B, Las Cruces, NM 88011
For more information about senior living options: (866) 208-4318
3.6 from 47 reviews
5 stars
30
4 stars
0
3 stars
0
2 stars
0
1 stars
17
Overall Review of Mountain Shadows Home Health
common13 reviews mention this
Caring staff members stand out
Residents and families frequently describe the caregivers and office team as caring and helpful.
Across many reviews, people praise individual staff members for being pleasant, knowledgeable, and hard-working. Several mention that the team was responsive when they reached out and that they felt supported while arranging or receiving help. A few reviews also describe the staff as friendly and professional, with quick follow-through on needs.
common2 reviews mention this
Billing support is specifically helpful
Families call out clear, patient help with billing questions.
One reviewer thanks a staff member for explaining their family member’s bill in a way that made sense. Another mentions help from the billing department to resolve an issue, along with patience during the process. While this appears in a small number of reviews, it’s described as straightforward support during a stressful situation.
caveat11 reviews mention this
Scheduling and communication can fail
Multiple reviewers report delays, missed updates, and poor communication from scheduling.
Several reviews describe trouble getting in touch, including unanswered emails and voicemail transfers that go nowhere. Others say caregivers didn’t show up or that the office failed to communicate changes when a regular caregiver was unavailable. A recurring complaint is that scheduling and caregivers aren’t aligned, leading to confusion, long waits, and service that doesn’t match what was promised.
caveat2 reviews mention this
Training and hygiene concerns
Some reviewers raise serious concerns about training and hygiene practices.
One reviewer describes problems with basic sanitary standards and recounts having to coach staff on hygiene expectations. Another mentions issues related to screening and clearance, alongside overall dissatisfaction with the way care is handled. These comments stand out as safety- and professionalism-related concerns rather than minor service issues.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Nearby Places of Interest
Parks
Hadley Dog Park (0.2 miles)
Veterans Memorial Park (0.8 miles)
Sam Graft Park (2 miles)
Pioneer Park (2.1 miles)
Restaurants
Whataburger (0.8 miles)
Wendy's (1 miles)
Chili's Grill & Bar (1 miles)
Arby's (1 miles)
Burger King (1 miles)
Chipotle Mexican Grill (1.1 miles)
Pecan Grill and Brewery (1.1 miles)
Pharmacies
Albertsons Pharmacy (1 miles)
Walgreens (1.4 miles)
Walgreens (1.5 miles)
Las Cruces Apothecary (1.5 miles)
Compounding Specialists of The Southwest (1.6 miles)
Walmart Pharmacy (1.8 miles)
Albertsons Pharmacy (2.3 miles)
Cafes
Corner Bakery Cafe (1 miles)
Starbucks (1.4 miles)
Dutch Bros Coffee (1.5 miles)
Dutch Bros Coffee (2.6 miles)
Boba Cafe (2.6 miles)
Physicians
New Mexico Department of Health, Public Health Division District III, Dona Ana County Health Office (1.1 miles)
Stanton Optical (1.1 miles)
Presbyterian Congenital Cardiology in Las Cruces on Foothills Rd (1.1 miles)
Southwest Eye Institute - LASIK, Cataract, Comprehensive Eye Center (1.1 miles)
Martin Plastic Surgery (1.2 miles)
Neurology Associates Of Mesilla Valley PC (1.2 miles)
The article examines living wills and advance directives, highlighting their significance in expressing healthcare preferences for those unable to communicate due to illness or incapacity. It discusses their historical development, legal components, limitations, practical drafting advice, and the importance of clear communication among families and healthcare professionals regarding end-of-life decisions.
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
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Excellent location with easy access to hospitals, pharmacies, parks, dining, and cultural venues.
A Detailed Exploration of Living Wills and Advance Directives
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout