175 Roadrunner Parkway, Las Cruces, NM 88011
For more information about senior living options: (844) 490-3973
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They are caring, compassionate and mindful of the health conditions of their patients. The nursing staff are excellent. They give him rehab daily to assist in getting him on his feet again. The facility is the best by far. The staff has been so friendly and full of smiles. Great health care staff and the food is real good; the people who work here really seem to care.
Welbrook is described as disorganized and unable to keep paperwork or medications in the right place at the right time. The facility is portrayed as unsafe for elderly patients, with advice to remove them before it's too late. Staff allegedly failed to transfer a patient to the hospital promptly when needed. A husband discharged to the facility allegedly became more ill because staff did not ensure he could eat or drink safely. A resident was left sitting in a puddle for hours until a family member intervened. There was a chronic lack of communication and restocking of supplies, forcing families to bring necessary items. There was no receptionist and calls often went unanswered. Reviewers described the facility as scary, inattentive and unorganized, and advised not to subject loved ones to it.Welbrook in Las Cruces, New Mexico, emerges in these accounts as a place that inspires a spectrum of strong opinions. Some families credit the facility with genuine care and effective rehab, while others describe it as disorganized, unresponsive, or even dangerous for a loved one. The stories vary not just by incident but by time and individual staff, leaving potential residents and their families with a mix of hope and serious caution.
A recurring thread among the more troubling accounts centers on communication and coordination. Several reviewers recount trying to reach staff or administration and finding the phones unanswered or constantly rerouting to voicemail. One person warns that "they don't have a receptionist" and that it "just rings and rings until the system kicks you off," making it almost impossible to obtain information or questions answered. The common refrain is that without on-site presence and vigilant family advocacy, important updates about a patient's condition and safety can slip through the cracks, creating anxiety and mistrust.
There are specific, jarring anecdotes that underscore these concerns. In one case, a family member clearly felt that a hospital transfer was overdue, lamenting that the facility "should have transferred her to the hospital right away" and accusing the staff of acting as though the facility could substitute for a hospital. Another harrowing account describes a husband discharged to Welbrook who deteriorated there: food was brought, yet staff did not ensure he could eat safely, and when he spilled what was given to him, the person describing the event claimed he was left sitting in a puddle for hours until a family member intervened to request cleaning. A contrasting note in the same thread compares Welbrook unfavorably to another local provider, Genesis in Silver City, which is described with even harsher terms.
Beyond these alarming episodes, some reviewers echo a broader sense of disorganization tied to everyday operations. A post about a patient recovering from ankle surgery mentions the challenges of COVID-19 restrictions, but more persuasively it points to a lack of consistent communication and frequent restocking issues. The reviewer appreciates the effort of the physical and occupational therapists and notes that staff could still get things done in a mostly positive way, but the overall experience is dampened by logistical frustrations - having to rely on family to bring necessary items for patient safety and comfort due to supply gaps.
The facility also draws sharp lines between care that feels compassionate and care that feels inattentive. Some reviewers describe moments of genuine kindness and professionalism - staff who are "caring, compassionate and mindful of the health conditions of their patients," with amputees receiving daily rehab and praise for dedicated nursing teams. One patient even describes the staff as "excellent," while another writes that the nurses and rehab team were supportive enough to help a patient regain strength and function, and that the care team went "over and above" what is typical. A particular family member sings the praises of the food and the staff, noting that a loved one who had been hesitant about exercising found motivation through the encouragement he received there.
Within the mix of praise and critique, a few voices frame Welbrook as potentially the best option in the area for certain medical needs. A reviewer who is currently using Welbrook says the center is "far above all of them" in terms of care, noting attentive responses to medical issues and daily rehab for an amputee. The same post lauds rehabilitation, nursing staff, and the overall commitment to patient well-being, even going as far as to say that if you need rehab or skilled nursing, this facility is "the best by far." Another positive voice highlights real, tangible improvements in care for a friend who recovered enough from a scare with appendicitis to want to continue working out, suggesting that the environment can be motivating and supportive.
The overall picture, then, is not a single narrative but a patchwork of experiences that range from deeply troubling to genuinely uplifting. Some reviewers feel Welbrook is highly capable and responsive, with compassionate staff who treat patients with dignity and provide meaningful rehabilitation. Others describe a system that is sometimes disorganized, poorly communicated, and unprepared to meet urgent medical needs, or to handle routine logistical demands without ongoing family involvement. These divergent experiences have left readers with a strong sense that Welbrook's quality may hinge on the day, the team on duty, and how effectively information is shared with families and patients.
In closing, Welbrook's reputation in these accounts reflects a complex reality: moments of excellent care and effective therapy exist alongside persistent concerns about communication, discharge timing, and operational consistency. For families evaluating this facility, the takeaway is to approach with both optimism and vigilance - engage staff early, verify care plans and discharge decisions, and prepare for potential gaps in communication or logistics. The most prudent path seems to be thorough on-site discussions, direct questions about hospital-level capabilities, and a clear plan for how urgent needs would be handled should a medical issue arise.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welbrook Las Cruces is a skilled nursing facility located in beautiful Las Cruces, NM. Our community provides top-notch care and assistance to seniors who require 24-hour supervision and support with their daily activities.
Residents at Welbrook Las Cruces can enjoy a comfortable and fully furnished living space, complete with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each resident can also have their own kitchenette for added convenience.
Our dedicated staff members are available round the clock to ensure that residents receive the assistance they need with bathing, dressing, and transfers. We also provide medication management and coordinate with health care providers to ensure each resident's medical needs are met. In addition, special dietary restrictions including diabetes diets are catered to in our dining services.
At Welbrook Las Cruces, we believe in promoting mental wellness among our residents. We offer a mental wellness program that includes scheduled daily activities designed to engage and stimulate residents' minds while providing them opportunities for social interaction.
Transportation is made easy with our on-site transportation arrangement services. Whether it's for medical appointments or visits to nearby places of worship, our residents can rely on us to get them where they need to go safely and comfortably.
In terms of nearby amenities, Welbrook Las Cruces boasts five cafes, three parks, eight pharmacies, 38 physicians, 39 restaurants, two places of worship, two theaters, and three hospitals within close proximity. This allows our residents the convenience of accessing these facilities easily whenever desired.
If you or your loved one is seeking a high-quality assisted living community with excellent care services and abundant nearby amenities in Las Cruces, Welbrook Las Cruces is the perfect choice. Our commitment to providing exceptional care ensures that each resident feels comfortable and well taken care of every day.
Welbrook Las Cruces is located at 175 Roadrunner Parkway, Las Cruces, NM 88011 in Dona Ana County, New Mexico
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