Alden Terrace Convalescent

Pros

• The place is very nice.
• The employees are doing a good job.
• The DON and the Administrator are very nice, helpful, friendly, and attentive to patients.
• The nurses were always attentive to her needs and took very good care of her.
• The facility is clean and the nurses are excellent.
• The reviewers are very pleased with the staff.
• The reviewer gave the facility five stars.

Cons

• The staff overmedicated him and left him to lie in his own feces.
• He left the facility malnourished and unable to walk.
• They ignored his needs and failed to provide therapy.
• The environment was dirty, with feces embedded in his nails and hands.
• The nurses were not attentive and did not monitor patients adequately.
• Security was inadequate, risking patients wandering off.
• Staff were often distracted, talking or on cell phones instead of working.
• The facility felt dirty and unwelcoming, described as a dungeon.
• They served inappropriate food (e.g., onion soup to someone who could not eat it).
• The social worker and other staff failed to do their jobs and ignored concerns.

Review

The collection of experiences shared about this care facility paints a troubling and often conflicting portrait of life inside. On one hand, there are mentions of polite staff and some moments of attentiveness from certain administrators, but on the whole the tone is dominated by accounts of neglect, discomfort, and serious concerns about patient safety. Reviewers describe a pattern of overmedication, insufficient supervision, and a pervasive sense that residents are not being treated with the dignity or rigor one would expect in a medical or rehabilitative setting. The severity of the complaints is amplified by vivid details: patients left in their own waste, clothes not changed, and no clear evidence that therapy or rehabilitation services were consistently provided as promised.

Several accounts focus on the most alarming violations: ever-present fears of overmedication, neglectful hygiene, and a frightening lack of follow-through on essential care. One reviewer claims a father entered the facility strong and walked out in an ambulance nearly dead, alleging overmedication and a failure to respond to his basic needs. Another describes a scene of a patient with feces embedded in nails and hands because staff would not clean him up, with the implication that daily hygiene and dignity were neglected. The same voice notes malnutrition and an inability to walk, despite expectations that therapy and rehabilitation would be part of the routine. There is a sense that the care team prioritized appearances or routine checks over sustained, individualized attention.

Cleanliness and safety emerge as recurring themes of concern. Several reviewers describe facilities that look and smell unclean, with dirty clothing, repeated use of the same shirt, and pants that never get laundered. One reviewer points to a restroom and a portable toilet in a disturbing state, while another mentions a lack of cleanliness that extended to floors, walls, and general upkeep. Security is another worry; one visitor felt their loved one could simply walk out, and multiple accounts suggest inconsistent monitoring and supervision. In short, the physical environment is portrayed as somewhere that raises legitimate alarms about safety and basic maintenance.

The reports also reveal striking inconsistencies in the staff response. Some reviewers praise the facility for friendly, courteous staff and for individuals who seem to care about residents' wellbeing - sometimes even naming specific positions like the director of nursing or the administrator as being kind and helpful. Yet, a larger portion of the feedback paints a starkly different picture: nurses who are described as "not on top of their jobs," social workers who fail to act, and a general sense that employees are distracted, on their phones, or engaged in conversations with one another rather than attending to residents. This disconnect - between surface politeness and a lack of substantive, reliable caregiving - appears repeatedly, with some patients allegedly receiving attentive care in one moment and then experiencing neglect the next.

Individual, deeply personal accounts reinforce the broader concerns with concrete, troubling details. One family describes bringing a loved one to the facility only to see them receive poor oversight and unsuitable daily care: continued use of the same clothes, dirty garments, and a sense that staff were not tracking basic needs. Another reviewer recounts a visit during which no one checked on their brother for nearly four hours, a dirty restroom, and a general feeling that staff were not doing their jobs. There are mentions of inappropriate foods being given to residents, mismatched or inadequate medical equipment like thick glasses, and a sense that the facility's promises of therapy, rehabilitation, and monitoring were not fulfilled. The narrators repeatedly question how such lapses could occur in a place intended to support vulnerable people, especially given the expectation that family members would rely on professional care during a crisis or recovery period.

Against the backdrop of these negative experiences, a contrasting thread appears: a few reviewers report positive, even glowing experiences. One account says the staff and leadership were very nice, helpful, and attentive to all patients, suggesting that some days or some shifts offer a markedly different standard of care. Another reviewer praises a relative's experience with the nurses, claiming they were always attentive and that care was strong enough to earn five stars from their family. A final note of contrast comes from those who left the facility for another nearby option, describing the new place as "awesome" and "like day and night" in its cleanliness and quality of care. These counterpoints hint at a facility that can vary widely in performance, depending on who is present and when.

Taken together, the reviews convey a clear message about risk, caution, and the difficult reality faced by families confronting elder or disability care. The overarching sentiment urges prospective families to be vigilant: to investigate thoroughly, ask pointed questions about who provides what therapies, how staff are trained, and how incidents of neglect or discomfort are addressed. Several writers urge readers to consider alternatives - whether another local facility or home-based nursing care - arguing that, for some loved ones, the quality of life and safety may be significantly better outside this environment. The recurring advice is to move carefully, observe closely, and trust your instincts when evaluating whether a facility can meet the complex and sensitive needs of an older adult or someone recovering from a health setback.

This part of Los Angeles, California, offers a diverse range of amenities and services suitable for senior living. With a variety of restaurants such as Park's BBQ and Yard House nearby, residents can enjoy delicious meals in the vicinity. The area also boasts several pharmacies like Rite Aid and Walgreens for convenient access to medication and healthcare supplies. For entertainment, there are theaters like Regal LA Live & 4DX within close proximity. Additionally, the presence of parks such as Echo Park and Elysian Park provides opportunities for outdoor recreation and relaxation. With transportation options like Union Station nearby and hospitals including LAC+USC Inpatient Tower within reach, this area offers convenience and accessibility for seniors looking to live comfortably in Los Angeles.

Restaurants

• Park's BBQ (0.6 miles)
• Yard House (1.1 miles)
• BCD Tofu House (1.4 miles)
• Takami Sushi & Robata (1.5 miles)
• Perch (1.9 miles)
• Precinct (2 miles)
• Mohawk Bend (2.3 miles)

Pharmacies

• Rite Aid (0.7 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)

Theaters

• Regal LA Live & 4DX (0.9 miles)
• Alamo Drafthouse Downtown (1.4 miles)
• AMC The Grove 14 (4.5 miles)
• TCL Chinese Theatre (4.9 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks Reserve (2.3 miles)
• Lamill Coffee Boutique (2.9 miles)
• Verve Coffee Roasters (3 miles)
• Starbucks (3 miles)
• Starbucks (4.1 miles)
• Proof Bakery (4.9 miles)

Parks

• Echo Park at the Lotus Festival (2.3 miles)
• Elysian Park (3.7 miles)
• Pan Pacific Park (4.5 miles)
• Plummer Park (4.9 miles)
• Runyon Canyon Park (5.4 miles)
• Glassell Park Recreation Center (5.5 miles)
• Hollywood Bowl Overlook (5.8 miles)

Transportation

• Union Station (2.8 miles)

Hospitals

• Kedren Community Health Center (3 miles)
• LAC+USC Inpatient Tower (4.4 miles)
• Usc-Norris Cancer Hospital (4.6 miles)
• Kaiser Permanente West Los Angeles Medical Center (5.3 miles)