316 South Westlake Avenue, Los Angeles, CA 90057
For more information about senior living options: (866) 208-4318
Overall Review of Westlake Convalescent Hospital
Pros
The staff has shown they care about his son and keeps the family informed about his progress.- The nurses are really nice and kind.
- He stayed there for four months and recovered.
- He was very grateful for the care at Westlake.
- There are some very good employees, especially among the non-CNAs and some CNAs.
- Therapy and RNA exercises helped him improve his strength.
- The feeding tube was removed and he began to eat regular food.
Cons
The place is very unprofessional.- Patients are left in horrible conditions.
- This place should be investigated as soon as possible.
- The facility should be shut down; it is dirty and the staff treat the patients like animals.
- There is no security inside the hospital; security is only at the parking lot.
- It is the worst convalescent facility to work with in LA.
- They are short-staffed for CNAs and often fail to respond to call buttons.
- Patients are regularly left lying in their own waste for hours.
- There are many deaths there due to medical indecision.
- The hospital's main phone line often goes unanswered when help is needed.
- It is rated at most 1 out of 5 stars and is not recommended.
Review
Westlake Convalescent Hospital in Los Angeles is best suited for seniors who need short-term, structured rehab with a strong requirement for family oversight. It can serve residents who benefit from rehabilitation, nutrition improvements, and therapy when staff are consistently engaged and the care plan is actively managed. The standout opportunity arises for individuals able to tolerate and respond to physical therapy and RN-facilitated exercises, particularly those transitioning from more medically intense settings toward regular meals and greater independence. The community is not a carefree long-term option; its success rides on reliable staffing, clear care goals, and vigilant family involvement to sustain progress and flag gaps before they widen.
Anyone seeking a safe, consistently clean, and fully staffed environment should seriously consider alternatives. The reviews reveal pervasive concerns about staffing adequacy, response times, and overall management. Potential residents with high medical complexity or a need for constant supervision may encounter frequent emergency transfers, questionable hygiene, and disruption from overnight gaps in care. Families with prior negative experiences or a strong aversion to perceived neglect should look elsewhere for a facility with demonstrated reliability, transparent communication, and robust quality controls. If a plan depends on near-perfect execution of daily routines, repositioning, hygiene, accurate medication administration, this community demands a hard, evidence-based due diligence before committing.
On the bright side, some reviewers describe caring staff and positive interactions, and at least one patient reports meaningful recovery milestones after transfer from another facility. Instances where therapy and RN-assisted activities contributed to regained strength and the removal of a feeding tube illustrate what reliable, goal-driven care can deliver. When present, staff's responsiveness and willingness to communicate with families can create a supportive bridge during a difficult transition. These elements show that the facility is capable of delivering real rehab gains and compassionate handling in the right conditions. The key is consistency: a predictable routine, steady CNA coverage, and dependable nursing leadership that keeps the rehab plan front and center.
Contrasting sharply with those positives are sustained patterns that raise serious safety and quality concerns. Reviewers report dirty conditions, lost clothes and shoes, overheated interiors, and a chilling sense of neglect, including delayed responses to call buttons and patient discomfort left unaddressed for hours. Allegations range from staff dismissiveness to possible medical indecision and tragedy, with multiple calls for investigations and warnings to avoid the facility. Short-staffing and turnover appear systemic, leaving patients waiting for basic care, hygiene, and repositioning. The combination of overwhelmed staff, unclear accountability, and inconsistent management undercuts every potential rehab win and invites families to question whether the risks outweigh the benefits in the long run.
When the positives are real and consistently sustained, they can offset many concerns, but the current pattern makes reliable gains uncertain. The strongest defense of Westlake lies in genuine, steady staffing, predictable routines, and transparent, proactive communication with families. Without those, the negatives, response delays, hygiene lapses, and safety gaps, tend to overpower any therapy success. Prospective residents should insist on verifiable staffing levels, concrete care plans with measurable milestones, and a clear escalation process. State or regulatory inspections and recent survey results should be reviewed, and questions should be directed to administration about staffing rosters, call-light responsiveness, rehoming procedures, and the handling of patient belongings. Only with ironclad governance can the rehab gains be safely realized.
For families weighing this community, the verdict is practical: Westlake can work for a resident who arrives with explicit rehab goals, active family oversight, and a facility-wide commitment to consistent, attentive care. It is not suitable for those seeking a reliably pristine, fully staffed long-term home without ongoing advocacy. Alternatives should be considered if the priority is safety, hygiene, and unambiguous accountability. If choosing Westlake, approach with rigorous due diligence: request unannounced visits, observe call-bell response times at different shifts, verify CNA-to-resident ratios, review recent state inspections, and set concrete care milestones with the administrator. Maintain a documented communication plan with the care team and be prepared to pivot promptly if the care quality does not meet established standards.
114 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Burbank-Glendale-Pasadena (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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