Home Health Svc Of Ca

Cons

• The reviewer notes poor communication skills and a rude phone manner from staff.
• The reviewer describes staff as unprofessional, twisting and switching words.
• A female employee is reported as extremely rude with an ugly demeanor.
• The reviewer cannot believe a business would operate with that kind of employee on the line.

Review

The experience described centers on a sharp dissatisfaction with how a business communicates over the phone. The reviewer highlights a persistent failure in clear and respectful communication, noting that the interaction was undermined by what they perceived as a rude phone manner. The emphasis is less on the content of what was said and more on how it was delivered: a tone and approach that left the customer feeling dismissed and frustrated from the very first exchange.

A core part of the complaint is the sense that words were not just conveyed but manipulated. The reviewer mentions "switching words" and "twisting words," suggesting that what was communicated did not align with what was intended or promised. This isn't framed as a mere miscommunication; it is described as a deliberate or at least habitual pattern that erodes trust. When a customer feels that a representative is reshaping statements or avoiding direct answers, confidence in the information being provided - and in the integrity of the business - is quickly undermined.

The most vivid and specific grievance centers on a particular encounter with a female employee who was perceived as especially rude and displaying an ugly manner. The description is stark: the tone and demeanor were not just unfriendly but off-putting to the point that the customer walked away from the call with a strong impression of disrespect. The reviewer's emphasis on the personal behavior of this one staff member underscores a larger worry: if this is representative of frontline interactions, then the business's ability to handle inquiries, complaints, or routine communications may be consistently compromised.

Beyond the immediate irritation, the reviewer signals a broader disbelief about how a business can operate with staff who communicate in such a manner. The sense conveyed is that customer-facing interactions are a reflection of organizational culture, training, and standards. When a single negative experience leaves a lasting impression, it raises questions about whether the business prioritizes customer care at the level expected in today's market. The reaction is not just about one phone call; it's about the standard of service that customers assume should accompany a professional operation.

From a customer experience perspective, the impact is tangible. Poor communication and disrespectful phone etiquette can transform routine inquiries into painful experiences, leading to frustration, dissatisfaction, and a reluctance to engage further. When a caller feels that they are being talked down to, or that their concerns are being redirected with evasive language, loyalty can quickly wane. The reviewer's account hints at a potential loss of trust that extends beyond a single interaction, potentially affecting future decisions to do business with the company or to recommend it to others.

The underlying message is clear: effective, courteous, and straightforward communication is foundational to customer service. The reviewer's words act as a reminder that words matter as much as the information conveyed. A customer's perception of competence and respect on the phone shapes their overall view of the business and their willingness to continue any relationship with it. When those fundamentals are perceived as lacking, the consequences can be lasting and damaging.

What follows from this perspective is a call for improvement that many customers would recognize as reasonable and necessary. The issues described point toward a need for stronger training in communication skills, more consistent enforcement of respectful conduct, and a clearer commitment to transparency in how information is presented. If a business aspires to be trusted and relied upon, the reviewer's experience serves as a pointed reminder that every phone interaction is an opportunity to demonstrate professionalism, empathy, and accuracy.

Restaurants

• Park's BBQ (0.7 miles)
• Yard House (1 miles)
• Takami Sushi & Robata (1.3 miles)
• BCD Tofu House (1.4 miles)
• Perch (1.7 miles)
• Precinct (1.8 miles)
• Mohawk Bend (2 miles)

Theaters

• Regal LA Live & 4DX (0.8 miles)
• Alamo Drafthouse Downtown (1.3 miles)
• AMC The Grove 14 (4.6 miles)
• TCL Chinese Theatre (4.9 miles)
• AMC The Americana at Brand 18 (6.5 miles)

Pharmacies

• Rite Aid (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks Reserve (2 miles)
• Lamill Coffee Boutique (2.6 miles)
• Verve Coffee Roasters (2.8 miles)
• Starbucks (3 miles)
• Starbucks (3.8 miles)
• Proof Bakery (4.6 miles)

Parks

• Echo Park at the Lotus Festival (2.1 miles)
• Elysian Park (3.4 miles)
• Pan Pacific Park (4.6 miles)
• Plummer Park (4.9 miles)
• Glassell Park Recreation Center (5.2 miles)
• Runyon Canyon Park (5.4 miles)
• Hollywood Bowl Overlook (5.7 miles)

Transportation

• Union Station (2.6 miles)

Hospitals

• Kedren Community Health Center (3.2 miles)
• LAC+USC Inpatient Tower (4.3 miles)
• Usc-Norris Cancer Hospital (4.4 miles)
• Kaiser Permanente West Los Angeles Medical Center (5.5 miles)