Entrust of DeSoto

Pros

• The staff at Entrust of De Soto are described as caring, compassionate, and warm, providing excellent care to the residents.
• Many reviewers noted the community's cleanliness and welcoming atmosphere, highlighting the beautiful updates made to the facility.
• Residents feel genuinely cared for by the staff, who engage in activities and provide support with a smile.
• Families appreciate the strong communication from the staff, feeling involved and informed about their loved ones’ well-being.
• Reviewers express satisfaction with the overall environment, noting that it feels like home and contributes to peace of mind for families.
• New renovations have transformed the space into an open and inviting area that residents enjoy.
• Positive experiences from families suggest a dedication to resident comfort and quality of life within the community.

Cons

• The residents were isolated during COVID, leading to a loss of contact with loved ones and a decline in care quality.
• The Head Nurse lacks professionalism and does not communicate effectively with families.
• Communication with the administration is inadequate, and reaching staff members for updates can be challenging.
• The food provided to residents is unappealing, impacting their overall satisfaction.
• There have been reports of poor care resulting in hospitalizations due to dehydration and malnutrition.
• Some staff members are inexperienced and untrained, contributing to subpar care experiences.
• Instances of cleanliness issues were noted, including unsanitary conditions in common areas.
• Activities promised by the community are often non-existent or poorly executed.
• Negative experiences have been reported under current management compared to previous administrations.

Review

The experience families have with senior living communities can vary significantly, often influenced by the quality of care provided, communication from staff, and the overall environment of the facility. In examining a range of reviews for Entrust of Desoto, we see a division between early positive experiences and notable negative changes post-COVID. Initially, many residents were satisfied with the level of care their loved ones received, especially regarding specialized knowledge about conditions like Lewy body dementia. However, as the pandemic unfolded and restrictions limited family contact with residents, problems began to surface.

Before COVID-19 impacted daily operations, families reported feeling connected to their loved ones and praised the staff for their attentive care. Many noted that Entrust offered a beautiful and clean environment where residents seemed happy. The staff’s understanding of complex health issues garnered trust among families; however, it was during the pandemic that this trust began to fray. Feedback indicated that isolation protocols led to significant lapses in communication and care quality. Nursing staff struggled to provide necessary hydration and nutrition for residents, particularly those who needed more assistance due to cognitive impairments like Lewy body dementia. This neglect resulted in severe consequences such as dehydration and bed sores.

Communication appeared to be a central issue during this time; some family members expressed frustration over their inability to reach staff or receive timely updates on their loved ones' conditions. Reports cite instances where calls or texts went unanswered despite urgent needs from residents. This lack of engagement exacerbated anxiety among families who felt powerless when unable to visit during critical times. Many were left feeling abandoned as window visits were not allowed and virtual communication proved inadequate for fostering connections during such an emotional time.

As restrictions eased, there seemed to be mixed sentiments about changes at Entrust of Desoto concerning leadership and operations management. Some reviews highlighted renewed positivity under new ownership or direction—indicating newly renovated spaces with improved layouts that enhanced accessibility within common areas had created a more welcoming atmosphere. Families spoke about how these renovations had greatly transformed Entrust into a bright space filled with new furniture and decor designed for comfort.

Conversely, there remain criticisms directed at ongoing management practices; some individuals claimed the current executive director lacked genuine concern for resident wellbeing while hiring inexperienced staff members lacking proper training. Concerns arose about unsatisfactory cleanliness standards within shared facilities—a point repeatedly emphasized by irritated relatives who found unaddressed hazards in bathrooms or communal areas detrimental not only to comfort but also hygiene.

Despite facing challenges throughout different phases of operation—first with rising praise before COVID-19's impact leading into discontent—the sentiment now includes glimmers of hope as continued investment in improvements causes some families’ opinions to shift positively once again towards Entrust Seniors Living’s potential future direction moving forward into better provision after past struggles experienced deeply affected many lives involved there. In summary, while earlier reports praised Entrust’s knowledgeable team providing compassionate care within an inviting environment distinctly shows efforts taken during pre-pandemic times rather than parallel appreciation later echoed through disappointed testimonials reflecting service failures amid unprecedented circumstances proves how critical active management remains integral for delivering exceptional eldercare across communities like these forming foundations based on empathy! It becomes vital for prospective residents’ families considering placement options thorough exploration evaluations alongside heartfelt recommendations tailored specifically toward making informed decisions ultimately safeguarding well-being!

This part of Dallas, Texas, offers a range of medical services with several physicians, hospitals, and pharmacies in close proximity. The healthcare facilities are easily accessible, providing convenience for seniors seeking medical care. Additionally, there are various dining options available nearby, including popular chain restaurants such as Chili's Grill & Bar and Chick-Fil-A. For recreational activities, residents can enjoy the lush greenery of Kiest Park or take a short drive to Cedar Hill State Park for outdoor adventures. Furthermore, there are places of worship in the area for those seeking spiritual fulfillment. Overall, this neighborhood is well-equipped with essential amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Charter Medical Center: Oladele Olusanya, MD (0.1 miles)
• Southwest Orthopedics-Sports (0.1 miles)
• Texas Oncology (0.2 miles)
• Raymond S Khouw (0.3 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (0.4 miles)
• Southwest Urology Associates (0.5 miles)
• CareNow (0.7 miles)

Hospitals

• Methodist Rehabilitation Hospital (0.5 miles)
• Medical Center At Lancaster (5 miles)

Pharmacies

• Ike Okolocha Square Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Cashsaver Pharmacy 46 (2.2 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.8 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.6 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.7 miles)
• Tops Cafe (4.8 miles)
• Starbucks (5.3 miles)
• Starbucks (7.6 miles)

Restaurants

• Chili's Grill & Bar (1.1 miles)
• Chick-Fil-A (1.1 miles)
• Roma's Italian Bistro (1.8 miles)
• Whataburger (2.2 miles)
• Cracker Barrel (3.8 miles)
• Pollo Regio - 200 (3.9 miles)
• Domino's Pizza (4.4 miles)

Parks

• Kiest Park (4.6 miles)
• Cedar Hill State Park (6.3 miles)
• Kidd Springs Park (7.4 miles)
• Kessler Parkway Trail (8.2 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (6 miles)
• Matthew Road Baptist Church (8.7 miles)
• Rccg House On The Rock (8.8 miles)