Williamsburg Village Healthcare Campus in Desoto, TX
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941 Scotland Drive, Desoto, TX 75115
For more information about senior living options: (844) 490-3973
The staff at Williamsburg Village are amazing, attentive, and caring. Tonya Cooper is consistently described as helpful, professional, and reassuring during admissions. Norma Pacheco is thorough, efficient, and keeps the facility spotless and smelling fresh. Chef Clennon Green is a skilled chef who cares for the residents. Carla Murad provides outstanding customer service and responds promptly to questions. The therapy and nursing teams are credited with improving residents' health and well-being. The facility is clean, welcoming, and feels like a family-friendly environment. Families appreciate the timely communication and updates about their loved ones.
The facility is dilapidated and reeks of urine. The memory care unit is horrible due to being severely understaffed and staff attitudes toward residents. The staff are horrible, disrespectful, lazy, and often on their cellphones instead of attending to residents. There are privacy concerns, including instances of cameras or surveillance in residents' rooms. Clothes go missing, charts are falsely documented, and unnecessary medications are overdosed to keep residents lethargic. Residents are left in soiled diapers all day, not bathed regularly, and the environment is dirty. Communication is poor and family updates, especially about hospitalizations, are not provided promptly. It takes a long time for call lights to be answered, leaving residents waiting for help. Several reviewers say the facility should be shut down due to widespread neglect and unsafe conditions.Williamsburg Village Healthcare Campus in Desoto, TX is best suited for families that prize a smooth admissions process, approachable frontline staff, and a care environment that feels like a close-knit, responsive community - especially in memory care and rehab settings. The admissions team, led by Tonya Cooper, consistently emerges as a standout: patient, knowledgeable, and able to walk families through complex questions with clarity. The campus itself is described as clean, welcoming, and well maintained when staffing is adequate, with a dining program and therapy services that many residents clearly value. For families prioritizing immediate reassurance during transition and a caregiver team that remembers names and needs, Williamsburg delivers tangible benefits.
That clarity, however, must be balanced with a sober eye on the facility's more troubling threads. Those weighing options should explicitly consider alternatives if a facility's long-term care performance or staffing stability is a non-negotiable requirement. Several reviews point to persistent staffing gaps that affect everyday care, with reports of delayed call-light responses, dehydration concerns, wounds, and inconsistencies in how medical changes are tracked and communicated. There are also accounts of communication lapses, and in some cases allegations of neglect or safety failures. When a loved one depends on reliable oversight, these red flags demand serious scrutiny and comparison against other communities with stronger staffing ratios and more consistent governance.
Yet the strongest, recurring pros offset the main drawbacks in meaningful ways for many residents. The most celebrated asset is the human element: admissions coordinators and social workers who help families feel informed and supported through transitions; nurses and CNAs in memory care who earn gratitude from families for attentiveness and respect; and housekeeping and dining teams that keep the environment pleasant and the meals enjoyable. The rehab staff, including wound care specialists and physical therapists, frequently receive high marks for professionalism and responsiveness, contributing to noticeable improvements for patients during short-term stays. In short, Williamsburg can deliver warmth, communication, and practical care when the team is well aligned and adequately staffed.
On the downside, the stories about long-term care performance cannot be dismissed. When the daily care does not meet expectations - whether due to staffing shortages, inconsistent call-response, or perception of uneven care across shifts - families feel the impact directly. In the memory unit, several reviews praise particular aides and nurses while others describe experiences that conflict with a sense of reliable, ongoing attention. The notion that some rooms or units may feel under-resourced, or that critical issues are not escalated promptly, remains a serious consideration for anyone evaluating this campus. Additionally, there are vehement, highly negative accounts calling for shutdowns or detailing alleged safety and integrity breaches. These divergent narratives underscore the reality that outcomes at Williamsburg can swing with staffing and leadership dynamics on any given day.
For families navigating a decision, the practical path is clear. If choosing Williamsburg, insist on meeting the nurse manager and the primary care team you'll rely on, request transparent weekly updates, and observe call-light response times during different shifts. Seek current, unit-specific staff ratios and ask for a detailed care plan that addresses dementia-specific needs, wound care, hydration, and nutrition. A thorough tour should include the memory unit and a concrete plan for how emergencies are escalated and documented. Consider confirming the facility's oversight history and any recent corrective actions, and compare these with a few alternative communities to gauge consistency in staffing, communication, and overall tone of care.
In the end, Williamsburg Village can be an excellent fit for families chasing a well-communicated admissions process, personable care teams, and a generally clean, inviting environment where rehab and memory-support services are accessible. It is not a guaranteed choice for those who require unshakeable consistency in long-term care, whose tolerance for staffing variability is minimal, or who must see uniform performance across all units. The right decision hinges on the family's thresholds for oversight, the resident's medical complexity, and how directly the campus can align daily operations with those expectations - today and into the weeks to come.
242 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (14 miles away) Dallas-Fort Worth International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Williamsburg Village Healthcare Campus in Desoto, TX is a vibrant assisted living community that offers exceptional amenities and care services to its residents. Our community is designed to provide a comfortable and fulfilling lifestyle for seniors.
Within our campus, residents can enjoy a range of amenities catered towards their entertainment and relaxation. We have an onsite beauty salon for residents to pamper themselves, as well as cable or satellite TV for their entertainment needs. Community-operated transportation is available for residents to conveniently access nearby destinations, while our computer center and Wi-Fi/high-speed internet allow them to stay connected with loved ones. Our fitness room enables active and healthy living, while the gaming room and small library offer opportunities for leisure activities. Outdoor spaces and gardens provide a peaceful environment to relax in.
The dining experience at Williamsburg Village Healthcare Campus is top-notch. Residents can savor delicious meals in our spacious dining room with restaurant-style service. We accommodate special dietary restrictions to ensure that all residents' needs are met.
Our dedicated staff is committed to providing excellent care services round-the-clock. We have a 24-hour call system and supervision to ensure the safety and well-being of our residents. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Our staff also provides medication management and prepares meals according to diabetes diets if needed. Mental wellness programs are offered to promote emotional well-being.
At Williamsburg Village Healthcare Campus, we understand the importance of social engagement and staying active. We offer concierge services, fitness programs, resident-run activities, planned day trips, and scheduled daily activities that cater to various interests.
With nearby cafes, pharmacies, physicians, restaurants, and hospitals easily accessible from our location, convenience is at the fingertips of our residents.
In summary, Williamsburg Village Healthcare Campus is an exceptional assisted living community that provides outstanding amenities and care services. Our goal is to create a warm and welcoming environment where seniors can thrive physically, mentally, and socially.
Williamsburg Village Healthcare Campus is located at 941 Scotland Drive, Desoto, TX 75115 in Dallas County, Texas
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