Williamsburg Village Healthcare Campus

Pros

• The therapy at Williamsburg Village was excellent and the nursing staff was attentive.
• The changes to the Alzheimer's unit have improved, with friendly staff who treat residents with respect and dignity.
• The facility is clean and has a newer building compared to others.
• Some of the staff at Williamsburg Village are good and provide quality care.
• The activities director tries to engage patients without pressuring them.

Cons

• The facility failed to notify the family member's relatives about their hospitalization and only focused on financial issues.
• The RN on the North Memory unit left medicine and wet pampers on the floor, while patients were fighting and not being supervised.
• The facility took advantage of a vulnerable patient's inability to advocate for themselves, and they caught COVID-19 while in their care.
• The staff at the facility only cares about themselves and neglects the residents, with delayed response times and improper use of face masks.
• The facility provided poor care, with neglected needs, old beds, thin mattresses, manual side rails, and lack of attention from staff members.
• Patients at the facility are ignored, treated like burdens, and staff members are rude, lazy, and not personable.
• Some staff members at the facility are only there for a paycheck and are not attentive or caring towards residents.
• The staff is rude, does not speak English well, shows little care towards patients' well-being, fails to clean up properly or provide timely care.
• Staff members engage in abusive behavior towards patients or allow patients to abuse each other due to lack of supervision.
• Nurses at the memory unit do not exhibit caring or kind behavior towards patients and spend too much time on their cell phones instead of providing necessary care.

Review

Williamsburg Village, a nursing facility, has received a mix of positive and negative reviews from patients' family members. One individual expressed their disappointment after discovering that their family member had been taken to the hospital without any notification from the facility. They claimed that the staff seemed more interested in financial matters rather than patient care.

Another person described their experience on the North Memory unit, where they witnessed negligence and unsanitary conditions. They mentioned finding medicines left unattended, wet diapers on the floor, and patients in distress without proper supervision. The reviewer even claimed to have pictures and videos as evidence. Furthermore, they accused a staff member named Gibson of prioritizing his paycheck over patient well-being.

A concerned family member voiced concerns about their cousin's treatment at Williamsburg Village. They believed that the facility took advantage of their relative's vulnerability and inability to advocate for themselves. This was especially evident when their cousin contracted Covid-19 while under the facility's care. The lack of visitors further limited the quality of care provided.

Several reviews criticized the lack of staff dedication and proper protocols at the nursing facility. One person mentioned frequent delays in responding to call lights, improper use of face masks by staff members, and a lack of activities for residents. These issues contributed to an overall perception that Williamsburg Village prioritizes its own interests over those of its residents.

One individual shared a distressing experience involving their mother's short stay at Williamsburg Village. They complained about a lack of attention from staff members who failed to provide night medications or address other basic needs. The reviewer also expressed frustration with outdated facilities, such as an old bed with a thin mattress and manual side rails.

On a more positive note, another person acknowledged that despite initial concerns about the building's age, their loved one had a satisfactory stay at Williamsburg Village. They specifically praised the quality of therapy services and attentive nursing staff who appeared enthusiastic about engaging with residents.

However, another review mentioned a stark contrast between the quality of rehab services and long-term care. The individual claimed that the staff seemed less attentive and caring during their loved one's long-term stay. Examples were provided, such as neglecting to provide water in a smaller glass for a patient with limited mobility.

One reviewer strongly discouraged placing loved ones at Williamsburg Village. They observed a significant negative change in their loved one's personality while under the facility's care. They alleged neglectful treatment, staff indifference, and an attempt to medicate rather than offer proper care.

Despite these criticisms, there was also a positive review from someone who noticed improvements in the Alzheimer's unit compared to previous experiences. They commended recent remodeling efforts, staff friendliness, respectful treatment of residents, and enhanced activity programs.

Lastly, another individual shared mixed feelings about Williamsburg Village based on their assessment during a visit with their brother. While they noted cleanliness and newer facilities as positives, they also pointed out that some staff members appeared motivated solely by receiving a paycheck.

In conclusion, these reviews present a range of concerns about Williamsburg Village nursing facility. Issues mentioned include poor communication regarding hospitalizations, negligence in patient care and cleanliness, inadequate staffing leading to delays in response times and improper mask usage, lack of attention to individual needs or pain medication administration, abuse or mistreatment of patients by both staff members and other residents due to insufficient supervision, language barrier issues with some staff members lacking fluency in English leading to misunderstandings or potential safety risks for patients, outdated facilities and equipment maintenance problems, inconsistent quality of care between different units within the facility (rehab vs. long-term care), and overall perception of prioritizing financial interests over patient well-being. However, there were also positive comments acknowledging effective therapy services and engaged nursing staff within certain areas of the facility.

Physicians

• Southwest Urology Associates (0.1 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (0.3 miles)
• Raymond S Khouw (0.3 miles)
• Texas Oncology (0.4 miles)
• Southwest Orthopedics-Sports (0.5 miles)
• Charter Medical Center: Oladele Olusanya, MD (0.6 miles)
• CareNow (1 miles)

Pharmacies

• Ike Okolocha Square Pharmacy (0.5 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.3 miles)
• Cashsaver Pharmacy 46 (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Hospitals

• Methodist Rehabilitation Hospital (0.6 miles)
• Medical Center At Lancaster (4.8 miles)

Restaurants

• Chili's Grill & Bar (1.3 miles)
• Chick-Fil-A (1.3 miles)
• Roma's Italian Bistro (1.7 miles)
• Whataburger (2.3 miles)
• Pollo Regio - 200 (3.4 miles)
• Cracker Barrel (3.7 miles)
• Domino's Pizza (3.9 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.3 miles)
• Starbucks (4.8 miles)
• Tops Cafe (5.3 miles)
• Starbucks (7.6 miles)

Parks

• Kiest Park (5.1 miles)
• Cedar Hill State Park (5.9 miles)
• Kidd Springs Park (8 miles)
• Kessler Parkway Trail (8.8 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (6.4 miles)
• Matthew Road Baptist Church (8.6 miles)
• Rccg House On The Rock (8.6 miles)