Phillips Family Medical is a nursing home community in Duncanville, TX.
Information last verified:
726 S Cockrell Hill Rd, Duncanville, TX 75137
For more information about senior living options: (866) 208-4318
4.5 from 111 reviews
5 stars
94
4 stars
3
3 stars
0
2 stars
0
1 stars
14
Overall Review of Phillips Family Medical
differentiator6 reviews mention this
Hormones and weight-loss care focus
Residents mention hormone replacement and weight-loss management as a central part of care.
Several reviews specifically describe hormone- and thyroid-related care, including help with hormones and feeling more balanced after visits. Others highlight weight-loss support and structured plans, including mentions of semiglutide/weight-loss programs and follow-up related to weight changes. There are also sharp complaints tied to weight-loss approaches, including concerns about program costs and dissatisfaction with outcomes from pellet-related treatment. Taken together, this is a theme both residents praise for support and residents criticize when expectations aren’t met.
common4 reviews mention this
Listening and bedside manner
A consistent theme is providers who listen and take concerns seriously.
Multiple residents say the clinician takes time to listen, answers questions, and provides explanations they can follow. Reviews also describe the care as personal and concerned with the patient’s health, not just rushing through the visit. Some residents contrast that with experiences where they felt spoken down to or not properly heard. Overall, residents repeatedly connect their satisfaction to whether they felt listened to and understood.
caveat4 reviews mention this
Front desk and phone access
Communication issues come up, especially around scheduling and front-desk help.
While many reviews praise staff, there are also recurring complaints about the front desk and how calls or forms are handled. One review describes repeated form errors, long delays, and staff frustration without apology or help. Another mentions scheduling coordinator behavior that residents felt was rude or dismissive, and a different review reports that the office does not answer phone calls for requests. Even in a positive review, a resident notes it can be difficult to get through by phone at times.
common4 reviews mention this
Clean, friendly office atmosphere
Many residents describe a clean office with friendly, professional staff.
Several reviews mention cleanliness and a welcoming experience upon arrival. Others describe friendly staff and professionalism, including helpful interactions with nurses and medical assistants. Even some residents with negative experiences acknowledge kindness and courtesy from parts of the team, suggesting the reception experience can vary. Overall, the office environment and staff demeanor are commonly brought up as a positive.
caveat4 reviews mention this
Scheduling time and wait experience
Wait times are mixed, with both fast visits and very long delays reported.
Some residents say visits are on time or that long waits are rare, including comments about quick check-in or checkout. Others describe significant delays, including reports of being there for hours or long waits before being seen. There are also reviews tying long waits to frustration with how appointments are handled. This makes timing one of the more inconsistent parts of the experience in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Transportation
Dallas Love (14 miles away)
Dallas-Fort Worth International (19 miles away)
Care Services
High acuity care
Nearby Places of Interest
This part of Duncanville, Texas offers a convenient location with easy access to essential services such as pharmacies, physicians, hospitals, and cafes. There are multiple options for pharmacies and healthcare providers within a short distance, including Southwest Urology Associates and Methodist Charlton Medical Center. In terms of dining options, residents can enjoy a variety of restaurants like Roma's Italian Bistro and Whataburger. For recreation, there are several parks nearby such as Kiest Park and Cedar Hill State Park. Additionally, there are places of worship in the area for spiritual support. Overall, this neighborhood provides a balance of convenience and amenities that may appeal to seniors looking for a comfortable living environment in Duncanville.
Pharmacies
CVS Pharmacy (0.1 miles)
Walgreens (0.2 miles)
Ike Okolocha Square Pharmacy (0.3 miles)
CVS Pharmacy (1.9 miles)
Walgreens (2 miles)
CVS Pharmacy (2 miles)
Cashsaver Pharmacy 46 (3 miles)
Physicians
Southwest Urology Associates (0.5 miles)
Raymond S Khouw (0.7 miles)
Texas Oncology (0.7 miles)
Methodist Charlton Medical Center - Azhar A Kazi MD (0.8 miles)
Charter Medical Center: Oladele Olusanya, MD (0.9 miles)
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
Phillips Family Medical photos
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Skilled Nursing Facility
Dallas Love (14 miles away)
High acuity care
Comprehensive care services with extensive amenities and activity options.
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being