Hillside West Seniors

Pros

• The location of the community initially appeared nice and inviting for residents.
• Some residents express appreciation for the potential of affordable rent in comparison to other places.
• A few reviews highlight moments where staff interactions were positive, suggesting that good communication can happen.
• There is an acknowledgment of the presence of a security team, indicating some level of concern for safety on the property.

Cons

• The management at Hillside West has consistently changed, leading to poor maintenance of the property.
• There are concerns about inadequate cleaning and hygiene practices, especially regarding COVID-19 precautions.
• Maintenance requests take an excessively long time to be addressed, creating ongoing issues for residents.
• The cleanliness of the hallways is subpar, with filthy carpets and insufficient lighting posing safety risks for seniors.
• Many residents feel disrespected and neglected in terms of property cleanliness and security measures.
• Residents have reported pest problems that were not resolved by management, forcing them to handle it themselves.
• Staff members are described as unprofessional and rude, contributing to a negative living experience.
• Concerns have been raised about the lack of appropriate background checks on new residents, compromising safety within the community.
• Instances of theft from apartments and damage to vehicles have become commonplace, along with violent incidents such as gunshots nearby.
• Overall satisfaction with the facility has significantly declined over recent years according to multiple residents' accounts.

Review

The Hillside West Senior Living community has garnered significant criticism from residents and their families, who express profound disappointment regarding the management and maintenance of the facility. Many reviews emphasize a stark decline in quality over the past couple of years, particularly following several management changes that have seemingly eroded the standards once upheld at this 55+ community. What was initially perceived as a promising environment for senior citizens has transformed into a place many now label as unsafe, unclean, and unwelcoming.

One of the most recurring themes in these reviews is the lack of cleanliness around the property, especially concerning health protocols related to COVID-19. Residents report infrequent cleaning of common areas such as elevators and doors, raising serious concerns about hygiene and safety. The presence of mold and mildew due to leaks in air conditioning systems illustrates how maintenance requests often go ignored or are delayed indefinitely. This neglect not only poses immediate risks to residents’ health but also contributes to a growing sense of unease among families who worry about their loved ones’ living conditions.

Moreover, infrastructural integrity has become another point of concern within Hillside West. Several residents have noted visible signs of deterioration in their apartments, including alarming cracks in ceilings that suggest shifting foundations. Such issues compel family members to question whether their elderly relatives are living in an environment that prioritizes their safety and wellbeing—a foundational expectation for any senior living facility. The pervasive feeling among reviewers is one of neglect; they believe that the community's aging residents deserve better treatment than they are currently receiving.

Security has also emerged as a troubling issue at Hillside West. Reviews highlight an alarming increase in non-resident individuals loitering around the premises, combined with complaints regarding insufficient onsite security measures. While management claims there is security present on site, residents report seeing such personnel infrequently, leading many to feel vulnerable within what should be a protected environment tailored for seniors. Coupled with reports of thefts from apartments and vehicles along with even more severe incidents like gunfire during weekends, fears are mounting regarding personal safety.

Further exacerbating resident dissatisfaction is the staff's perceived rudeness and lack of professionalism. Multiple reviewers shared experiences reflecting poorly on customer service—ranging from mishandled move-in dates to unexpected rent hikes without prior notice or explanation. Complaints about pest infestations do little to redeem staff credibility; tenants often find themselves managing these issues independently after repeated attempts for help have gone unnoticed or unaddressed by maintenance teams.

In stark contrast to these negative experiences lies an isolated positive review praising Hillside West as "absolutely awesome." However, given the weight of critical sentiments expressed by numerous residents regarding deteriorating conditions and inadequate management responses, it remains challenging to reconcile this opinion with others' overwhelming dissatisfaction. With so many voices crying out for change—be it through improved cleanliness efforts or enhanced safety measures—the future outlook for Hillside West appears uncertain unless significant adjustments are made swiftly to restore confidence among its elder community members and their families alike.

As such circumstances unfold at Hillside West Senior Living Community, those considering this option for enjoying their golden years must weigh these substantial risks against any potential benefits offered by lower rents or initial appeal. Many families understandably urge others not only to think twice before moving here but also call upon management and ownership groups for accountability—and ultimately reform—to ensure all senior residents receive both respect and care commensurate with their needs during life's later stages.

This part of Dallas, Texas offers a mix of convenient amenities and services for seniors looking to reside in the area. With multiple pharmacies, restaurants, cafes, physicians' offices, hospitals, and public transportation options nearby, residents can easily access essential healthcare services and daily necessities. The proximity to parks like Kiest Park and Kidd Springs Park provides opportunities for outdoor activities and leisurely strolls. Additionally, the diverse selection of theaters and places of worship such as Cathedral of Hope cater to a variety of interests and spiritual needs. Overall, this neighborhood offers a well-rounded environment with easy accessibility to essential resources that can enhance the quality of life for seniors.

Restaurants

• McDonald's (0.7 miles)
• McDonald's (2 miles)
• Norma's Cafe (2.3 miles)
• Tacodeli (2.6 miles)
• McDonald's (2.8 miles)
• Taqueria La Victoria (3 miles)
• Tejas (3.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (1.1 miles)
• Manhattan Project Beer Company (3.1 miles)
• Tops Cafe (3.9 miles)
• Starbucks (4.2 miles)
• The Henry (4.8 miles)
• Magnolias Sous Le Pont (4.8 miles)
• Starbucks (5.7 miles)

Parks

• Kessler Parkway Trail (2.4 miles)
• Kidd Springs Park (2.6 miles)
• Kiest Park (3.3 miles)
• Klyde Warren Park (5 miles)
• Exall Park (6.1 miles)
• Fair Park (7 miles)

Physicians

• MD Kids Pediatrics (3.1 miles)
• Aston Ambulatory Care Center (4.4 miles)
• Texas Medical Diagnostics (4.5 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (4.5 miles)
• Drs. Gunby, Payne, And Littrell (6.5 miles)
• Dallas VA Medical Center Nuclear Medicine (6.7 miles)

Hospitals

• Children’s Medical Center Dallas (4.3 miles)
• Parkland Health & Hospital System (4.4 miles)
• UT Southwestern Outpatient Building (4.4 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (6.1 miles)
• Emergency Department (6.1 miles)
• Jonsson Hospital (6.2 miles)

Transportation

• Victory Station (4.5 miles)
• Akard Station (4.8 miles)
• Inwood / Love Field Station (5.2 miles)
• Pearl/Arts District Station (5.3 miles)
• Baggage Claim (6.2 miles)
• Southwest Airlines (6.2 miles)
• TSA Security Checkpoint (6.2 miles)

Theaters

• Alamo Drafthouse Cedars (4.7 miles)

Places of Worship

• Cathedral of Hope (5.6 miles)