Holiday Hills Rehab & Care Ctr

Pros

• The team and staff are amazing and go above and beyond to meet residents' needs.
• The nurses on the north side are compassionate and attentive, going beyond a job.
• Maintenance Director James does an excellent job maintaining the building.
• The facility has taken very good care of residents and the care is outstanding.
• Grace, Pat, and James have established a foundation for decades to come.
• Linda greets visitors every morning with warmth.
• The floors are stunning and the building is very clean; the staff take pride in cleanliness.
• Patrica Green is the best housekeeping manager.
• Grace is courteous, kind, and professional, and answers healthcare questions helpfully.
• Latrice was very helpful in time of need.
• Angela gave an awesome tour and the staff are friendly with a great vibe.
• The facility is great, lively, and residents enjoy activities.

Cons

• The reviewer described the facility as the nastiest they had ever seen, with blood on the walls, urine-stained sheets, rat droppings, and a non-working AC.
• They reported a resident had not had a bath for days despite assurances of a schedule.
• They claimed the administrator did not run the facility and that aides prioritized candy over patient care.
• They described the building as dirty, with strong odors and poor cleanliness.
• They alleged a bed sore and an open wound were not promptly treated, and baths and wound care were neglected.
• They reported long delays in pain medication and a lack of weekend help.
• They claimed the place is short-staffed and unresponsive, requiring family members to intervene to obtain basic care.
• They cautioned others not to send their family to the facility.

Review

The Renaissance at Kessler Park surfaces in a blend of experiences that paint a picture of a facility with passionate, people-centered staff on one hand and serious, sometimes alarming, concerns on the other. Across multiple voices, the common thread is a staff that many families describe as caring, attentive, and willing to go above and beyond to meet individual needs. The building's upkeep and atmosphere also come up in praise: clean floors, a neat appearance, and a sense that the team takes pride in the environment and in the residents' well-being. Several reviewers highlight specific individuals who have made a meaningful difference in their loved ones' lives, underscoring the power of personal connections in a setting like this.

On the positive side, a number of families credit the facility with high levels of compassion and reliability. They speak warmly of "dream team" nurses on the north side who provide 24-hour care and a level of attentiveness that families feel goes beyond a job description. Maintenance staff also receive frequent commendations, with James, the maintenance director, singled out for doing an excellent job in a challenging role. Linda's friendly morning greetings set a welcoming tone for some reviewers, and Grace, Pat, and James are named as foundational to a supportive, engaged community that residents and families can trust to handle daily routines and activities with care. Across several accounts, the staff's professionalism and the facility's orderly presentation - clean floors, a well-kept lobby, and a sense of pride in the residents and their care - leave a strong, positive impression.

There are those who praise the facility for successful, ongoing care that makes a real difference in a loved one's life. One reviewer notes that the Renaissance has taken "very good care" of their husband for over two years, underscoring the importance of continuity and familiarity in a long-term setting. There are stories of effective medical and rehabilitative services - IV antibiotics, wound care, physical therapy - that contributed to meaningful improvements in a resident's condition. Families express gratitude for the dedicated staff who coordinate care plans, and they point to the facility as a place where specialized teams work together to support healing and mobility. In these accounts, the facility is represented as a community that can deliver comfort, professional expertise, and stability for residents who need intensive daily support.

Not all experiences align with those positive reflections, however. A particularly stark review describes the facility as the "nastiest I've ever seen," with vivid allegations of blood splatters on walls, urine-stained sheets, and rat droppings in a room, along with ongoing issues like nonfunctioning air conditioning. This account stands in sharp contrast to the more favorable testimonials and raises concerns about sanitation, safety, and the overall living conditions inside the building. The tone signals a potentially hazardous environment for residents and suggests that some families may encounter conditions that are not acceptable for even the shortest stay.

Another area of serious concern centers on the handling of personal care and daily routines, especially bathing. Multiple narratives describe delays or refusals in giving residents baths, inconsistent scheduling, and even situations where a patient did not receive baths for extended periods. Complaints include miscommunications about bath frequency, staff not following through, and a sense that administrative leadership does not effectively address or resolve these gaps. One account points to a bed sore and an open leg wound that allegedly worsened due to delays in bathing and other neglected tasks, while another asserts that the nursing director and others did not intervene to ensure timely personal care. Together, these stories frame a troubling picture of potential neglect and a breakdown in the routines that help prevent skin injuries and infection for immobile residents.

Administrative and operational concerns also recur in the feedback. Families recount frustrations with communication - claims that staff do not run things smoothly, that administrators and the director of nurses fail to step in when needed, and that team alignment is inconsistent. There are mentions of feeling threatened or undermined when advocating for a loved one, and some reviewers describe the facility as short-staffed or moving too slowly to respond to urgent needs. One particularly sharp critique describes a disconnect between what is promised by a "team" and what is actually delivered, with references to candy-snatching and other distractions that detract from patient care. The sense of disorganization and the perception that critical information is not readily accessible to families contribute to a climate of mistrust for some readers.

Beyond these concerns, several reviews touch on the facility's physical ambiance in mixed terms. Some praise the building's aesthetic - lovely floors, clean spaces, and a generally welcoming environment - while others point to issues like a hot hallway climate, malfunctioning air conditioning, and odor problems. One family notes a persistent fishy smell in the halls, which, coupled with delayed or inconsistent access to rooms and entry points, reinforces a perception that the environment may not always align with the standard of care residents deserve. There are also mentions of pests and general cleanliness problems in some rooms, amplifying the sense that the facility's external polish does not always match the internal realities experienced by residents.

Taken together, the feedback presents a facility with a dual personality: dedicated, compassionate staff and a well-maintained, engaging environment on one side, and serious, unresolved problems around personal care, sanitation, safety, and administrative responsiveness on the other. For families considering this community, the messages suggest due diligence is essential. Prospective residents and their loved ones would benefit from direct conversations with specific staff members who are repeatedly cited for excellence, such as Grace, Linda, Patrica Green, Angela, and the maintenance team, and from thorough on-site observations of baths, wound care, cleanliness, and the responsiveness of leadership. The overall takeaway is nuanced: there are clearly strong, caring teams delivering meaningful care, but there are also substantial, potentially risky gaps that require attention and transparent, proactive management.

This area of Dallas, Texas, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable place to live. With multiple pharmacies, restaurants, cafes, and healthcare facilities within a short distance, residents can easily access necessary resources for their daily needs. The proximity to parks provides opportunities for outdoor recreation and relaxation, while nearby transportation options make it easy to get around the city. Additionally, the presence of hospitals and places of worship ensures access to essential healthcare services and spiritual support. Overall, this area provides a well-rounded environment that could be conducive to a fulfilling senior living experience.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)

Restaurants

• McDonald's (0.4 miles)
• Norma's Cafe (1.1 miles)
• McDonald's (1.8 miles)
• Tacodeli (1.8 miles)
• Tejas (1.9 miles)
• La Calle Doce (2 miles)
• McDonald's (2.3 miles)

Parks

• Kidd Springs Park (1.4 miles)
• Kessler Parkway Trail (1.4 miles)
• Kiest Park (2.8 miles)
• Klyde Warren Park (4.2 miles)
• Exall Park (5.2 miles)
• Fair Park (6 miles)

Cafes

• Manhattan Project Beer Company (2.2 miles)
• Starbucks (2.2 miles)
• Tops Cafe (3.1 miles)
• The Henry (4 miles)
• Magnolias Sous Le Pont (4.1 miles)
• Starbucks (4.5 miles)
• Starbucks (4.9 miles)

Physicians

• MD Kids Pediatrics (2.9 miles)
• Aston Ambulatory Care Center (4.2 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (4.4 miles)
• Texas Medical Diagnostics (4.7 miles)
• Drs. Gunby, Payne, And Littrell (5.6 miles)
• Dallas VA Medical Center Nuclear Medicine (5.8 miles)

Theaters

• Alamo Drafthouse Cedars (3.7 miles)

Transportation

• Victory Station (3.8 miles)
• Akard Station (3.9 miles)
• Pearl/Arts District Station (4.4 miles)
• Inwood / Love Field Station (4.9 miles)
• Baggage Claim (6.2 miles)
• Southwest Airlines (6.2 miles)
• TSA Security Checkpoint (6.2 miles)

Hospitals

• Children’s Medical Center Dallas (4 miles)
• Parkland Health & Hospital System (4.1 miles)
• UT Southwestern Outpatient Building (4.3 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (5.2 miles)
• Emergency Department (5.2 miles)
• Jonsson Hospital (5.3 miles)

Places of Worship

• Cathedral of Hope (5.4 miles)
• Greater Mount Hebron Baptist Church (6.5 miles)