Overall Review of Holiday Hills Rehab & Care Ctr
caveat
8 reviews mention this
Cleanliness is a mixed picture
Several residents describe serious cleanliness and odor problems, while other reviewers say the facility is kept clean.
Some reviewers report strong negative experiences with cleanliness, including complaints about unpleasant smells, dirty rooms, and unsanitary conditions. There are also reports of specific hygiene issues like stained items and unsanitary items left in patient rooms. Other reviewers balance that with praise for cleanliness, describing a clean environment and pride in housekeeping and keeping the building in good standing.
common
9 reviews mention this
Staff compassion and attentiveness stand out
Many reviewers praise staff for being caring, attentive, and responsive to residents’ needs.
Across multiple reviews, families describe staff and CNAs as compassionate and attentive, with several people specifically calling out nurses who take time to help. A number of reviewers also mention a positive experience around day-to-day interactions, including greetings and support during care needs like wound care and therapy. That positive theme isn’t universal, but the best reviews consistently focus on staff showing up for residents.
common
2 reviews mention this
Rehab, wound care, and therapy
Residents point to rehab support and therapy as part of their care experience.
Some reviews mention rehab services and therapy as a meaningful part of the overall experience, including support for recovery after injury or surgery. Others describe wound care needs alongside therapy, with families saying the team and attentive staff were what their loved ones needed.
common
3 reviews mention this
Activities help residents stay engaged
Reviewers describe an active schedule with activities and social time for residents.
Multiple reviewers mention that residents participate in activities and have a good time in the facility. One review specifically notes activities happening seven days a week, while another highlights social gatherings and keeping residents entertained. A few reviews also describe residents being prepared for daily activities.
caveat
2 reviews mention this
Difficult to reach someone by phone
Some reviewers say it can be hard to reach staff by phone and get timely follow-up.
A couple of reviews describe frustration with contacting the facility, saying calls often go unanswered or staff do not call back when they promise to. Another review adds that managers don’t answer phone calls, contributing to delays in getting help or information when families need it.
common
2 reviews mention this
James is praised in maintenance
At least two reviewers single out maintenance work for good results.
Two reviews specifically praise maintenance staff, including one calling out an excellent job by a maintenance worker named James. Another mentions a James in a director role, saying he does a good job keeping the building maintained.
common
2 reviews mention this
Nearby errands are close by
Essential errands like pharmacies and familiar dining are within a few miles.
Several nearby stops can make day-to-day logistics easier, including pharmacies and restaurants. In particular, reviewers can pair a visit with nearby options such as Walgreens and CVS, along with quick dining like McDonald’s. Parks are also relatively close for outings nearby.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Dallas Love (6 miles away)
Fully furnished private apartments with private bathrooms and kitchenettes.
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