Ashford Hall

Pros

• The staff at Ashford Hall is described as extremely caring and attentive, providing excellent care to residents.
• The facility is well-maintained, clean, and free from unpleasant odors, creating a welcoming environment for residents.
• Several reviewers express gratitude for the compassionate care their loved ones received, highlighting the staff's dedication during difficult times.
• Residents are kept engaged with activities like playing sports games on a Nintendo Wii, promoting both entertainment and physical activity.
• Some families feel relieved and thankful for the timely assistance provided by Ashford Hall when their loved ones were in need of care.
• Reviewers appreciated the understanding nature of the staff toward the elderly residents' attitudes as they acclimate to new surroundings.
• Overall, many families express satisfaction with their choice of Ashford Hall as a nursing home, noting it as one of the best experiences they've had compared to previous facilities.

Cons

• The nursing and CNA staff were frequently on their phones while feeding residents, leading to a lack of attention to the individuals in their care.
• Residents often had food on their faces due to poor care during mealtimes.
• The administration appears to hire family members for top positions without prior experience, raising concerns about professionalism and qualifications.
• There were significant issues with the handling of Medicaid paperwork, resulting in unexpected financial demands from the facility.
• The facility sent out statements claiming money was owed which the reviewer never received, indicating a lack of communication and transparency.
• Care staff seemed inattentive and unprofessional at times, creating an unsatisfactory living environment for residents.
• A negative experience with dishonesty regarding payment obligations contributed to distress for the family during a difficult time.

Review

The experience of families seeking care for their loved ones in nursing facilities can be filled with a mix of hope, anxiety, and challenges. This is especially true for the two families who shared their experiences with Ashford Hall located in Irving, Texas. While one family navigated the turbulent waters of a sudden health crisis involving both parents battling serious health issues, another shared a heartfelt testimonial about the compassionate care provided to their friend during her final days. These contrasting narratives shed light on both the struggles and successes associated with elder care in nursing homes.

In October 2019, a mother suffered a life-threatening stroke that initiated a cascade of events altering her family?s path significantly. Almost immediately following her recovery, the father was diagnosed with stage 4 lung disease just months later, leading to an overwhelming situation for their children. Faced with the harsh realities of caregiving amidst illness while working full-time jobs themselves, they turned to Ashford Hall for assistance. They were impressed by initial communications from staff members who assured them that going into nursing care would not incur costs until Medicaid approval was secured. Tragically, within two months after being admitted, the father passed away due to his illness, leaving his wife as the sole resident at Ashford Hall.

While this family initially felt that they were receiving adequate support and communication from Ashford Hall's staff, things took a grim turn when they learned that Medicaid applications had been mishandled. With no prior notice or clear communication regarding outstanding balances owed and potential eviction threats looming over them, feelings of betrayal began to overshadow what had started as hopefulness. After several exhausting months attempting to resolve these issues without success?amidst claims of poor paperwork processing?the family decided it was best to remove their mother from Ashford Hall altogether. Their intention had never been to evade payment but rather to ensure transparency and proper management throughout this difficult process.

Conversely, some families expressed deep gratitude towards Ashford Hall for its loving environment and quality care provided in times of dire need. One glowing account came from a long-time friend whose battle with metastatic cancer led her ultimately to Ashford Hall after exhausting all insurance options elsewhere. Arriving without financial resources or stable housing options, she received compassionate care from dedicated staff who worked diligently even while awaiting Medicaid approval that would come only posthumously before her passing in November 2020. The acknowledgment of how well she was treated during such trying times resonated deeply among her friends and loved ones; together they recognized that often it takes more than just finances for exemplary care?it requires personal dedication and genuine compassion.

Many reviews also highlighted aspects beyond just medical treatment at Ashford Hall; residents frequently benefited from activities designed to keep them engaged socially and physically active despite being residents in assisted living conditions. Instances where caregivers joined residents playing video games like Wii Sports showcased not only enrichment but also opportunities for socialization?important factors often overlooked in places described as sterile or clinical environments typically associated with eldercare facilities.

Another review reflected on an individual?s positive experience when transitioning their grandfather into Ashford Hall's nurturing environment after concerns about his safety arose due to multiple falls at home?a common concern many families face when determining appropriate levels of care for aging relatives. The warm atmosphere coupled with attentive staff made an immediate impact on both the grandfather's comfort level and familial peace of mind; assuring them that he would be safe while receiving daily assistance is invaluable.

In conclusion, these varied experiences highlight the complex nature surrounding eldercare decision-making processes?from navigating financial details connected with Medicaid applications down to finding places imbued with humanity amidst aging dilemmas faced daily by families everywhere today. While stories differ vastly?depicting everything from frustration over unmet expectations within administrative proceedings alongside blooming testimonies praising patience-driven caregiving approaches?what remains evident is how crucial empathy paired harmoniously alongside competent clinical practice fosters spaces ripe for healing through connection even under duress emotional trials create within such vital realms as nursing facility residency transitions call upon countless individuals needing help most desperately during life?s latter chapters.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.8 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• The Capp Bar (1.8 miles)
• Starbucks (4.6 miles)
• Starbucks (5.7 miles)
• Starbucks (6.5 miles)
• Manhattan Project Beer Company (8.2 miles)

Restaurants

• Whataburger (1.9 miles)
• McDonald's (2.2 miles)
• Hugo's Invitados (2.5 miles)
• Toyota Music Factory (2.8 miles)
• Chick-Fil-A (3.4 miles)
• McDonald's (3.4 miles)
• Sonic Drive-In (3.8 miles)

Physicians

• Starcare (3.2 miles)
• Texas Medical Diagnostics (4.8 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (6.1 miles)
• Aston Ambulatory Care Center (6.5 miles)

Transportation

• U-Haul Moving & Storage (5 miles)
• Hertz Rent A Car (5.3 miles)
• National Car Rental (5.3 miles)
• Avis Rent A Car (5.3 miles)
• Rental Car Center (5.3 miles)
• Baggage Claim (5.7 miles)
• TSA Security Checkpoint (5.7 miles)

Places of Worship

• Gateway Church Grand Prairie Campus (5.9 miles)
• Cathedral of Hope (6.8 miles)
• St Monica Catholic Church (7.1 miles)
• New Life Family Church (7.3 miles)
• Webb Chapel Church of Christ (7.8 miles)

Hospitals

• UT Southwestern Outpatient Building (6.1 miles)
• Parkland Health & Hospital System (6.6 miles)
• Children’s Medical Center Dallas (6.7 miles)
• SwiftCare (7.9 miles)

Parks

• Germany Park (7.8 miles)
• Kessler Parkway Trail (7.9 miles)