Overall Review of Irving Nursing And Rehabilitation
caveat
12 reviews mention this
Care feels inconsistent
Residents and families report both strong clinical support and serious lapses in daily care.
Some reviews describe attentive nursing and aides, including residents being kept fed, bathed, occupied, and receiving timely help. Others report major problems such as residents left without oxygen, medication not given properly, and neglect with patients left soiled. A few reviews also mention gaps in clinical routines, including concerns about aspiration precautions and turning schedules to prevent skin issues. Overall, the reviews point to uneven day-to-day reliability—especially in medical follow-through.
common
31 reviews mention this
Staff are often described as kind
Many reviewers describe staff as compassionate, professional, and responsive to residents and families.
Across many visits and admissions, reviewers single out nurses, aides, and managers for being welcoming, patient, and respectful. Several families highlight specific people by name for attentive care, thorough communication, and consistent help. While some negative reviews describe rude or unprofessional behavior, the overall recurring pattern in positive feedback is that staff make the experience feel supported. Reviewers also mention teamwork and dedication as part of why care felt better.
common
9 reviews mention this
Food quality is a recurring theme
Dining receives frequent mentions, with reviews landing on both solid quality and disappointing meals.
Positive reviews describe food as good, enjoyable, and sometimes comparable to what residents need for special diets or swallowing concerns. A number of families also say residents were well fed and that meals were part of a smoother experience. Negative reviews also exist, including one that calls the food horrible and ties it to broader concerns about cleanliness and care. Taken together, dining appears important in residents’ daily routines, but experiences are not uniform.
caveat
14 reviews mention this
Cleanliness draws strong reactions
Cleanliness is praised by some reviewers but criticized sharply by others.
Several reviewers say the facility looked clean and orderly, with a calm atmosphere and frequent attention to residents’ needs. Others mention renovations or that the environment did not smell as a specific improvement. On the other hand, multiple negative reviews describe strong odors, roaches, and dirty or damaged rooms, with concerns about unmade beds and neglected personal items. Because these comments span both extremes, cleanliness is a mixed point rather than a consistent strength.
caveat
2 reviews mention this
Security and door access raise concerns
Door-code security is discussed directly, including worries about access control.
One review describes witnessing a staff member enter a multi-digit code to unlock the front door from inside, framing it as a safety concern. Another reviewer responds that door codes can be a safety precaution to prevent residents from leaving unaccompanied, especially for dementia-related elopement risk. With only a couple of reviews touching this topic, the feedback is pointed rather than broad, but it is significant to families focused on safety procedures.
common
3 reviews mention this
Activities and engagement are mentioned
Some reviewers say residents stay engaged, while others report limited participation.
A few reviews describe residents being kept occupied and able to enjoy their time, including support from staff. Another review says the facility offered few activities and that a loved one never participated in activities offered. Even though it is not the most heavily discussed topic overall, the comments suggest engagement can vary by resident and experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
88 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Dallas Love (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff, engaging activities, and a welcoming, clean environment.
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