2101 Northgate Drive, Irving, TX 75062
For more information about senior living options: (844) 490-3973
Robert in Admissions consistently goes above and beyond his role, providing excellent support to families during the admission process. The therapy department is exceptional, helping patients improve significantly; one grandmother was able to walk again after months of being unable to do so. Many reviewers noted that the staff is friendly and compassionate, creating a positive atmosphere for residents. The rooms are described as comfortable, spacious, and clean, contributing to a pleasant living environment. One family expressed confidence in the integrity and caregiving of the staff at Northgate Plaza, emphasizing their peace of mind while their loved one received care. Patients received attentive care from the nursing staff, with multiple reports of positive interactions between staff and residents.
The finance department is unresponsive and inefficient, causing frustration for families awaiting refunds. The nursing staff often ignores patients' call lights, leading to feelings of neglect and frustration. Patients have reported inadequate hygiene care, including lack of bathing and access to necessary medical supplies. Staff has been described as rude and unhelpful, contributing to a negative experience for both patients and their families. The facility has been criticized for poor communication, with phone calls going unanswered and information not being provided promptly. There are complaints about the cleanliness of the facility, including issues like moldy carpets and bugs in the rooms. Patients have faced delays in receiving medication, leading to serious health concerns and deterioration in their condition. Families expressed concern over the lack of management presence during critical hours when issues arise.A Mixed Bag of Experiences at Northgate Plaza: Family Perspectives on Care and Services
Northgate Plaza has become a focal point of contrasting experiences for families seeking rehabilitation and nursing care for their loved ones. Many reviews highlight the facility's strengths, particularly in the admissions department, where staff member Robert is frequently mentioned for his exceptional service. He is described as having a beautiful personality and is commended for his responsiveness and care. His ability to provide peace of mind during challenging times has helped some families navigate the tumultuous waters of admitting their loved ones into long-term care.
However, despite this positive note, numerous accounts reveal disturbing deficiencies in various facets of patient care within the facility. The nursing staff comes under considerable scrutiny, with complaints about their lack of responsiveness and attentiveness. Families recount instances of patients being left unattended, with call lights ignored for extensive periods; in some cases, patients have reportedly been told to "wet the bed" rather than receive assistance to use the restroom. This alarming negligence extends to hygiene standards as well—numerous reviewers claim that residents frequently go without proper bathing or hygiene products.
One particularly harrowing account detailed a family member’s experience during COVID-19 restrictions, underscoring the emotional distress caused by insufficient communication from staff regarding patient safety. This review noted an incident where a resident wandered outside unsupervised for hours before being found by a passerby—a situation that raised grave concerns about oversight regulations in place within the facility. Such incidents not only reflect poorly on operational protocols but also emphasize the vulnerability aging individuals face when placed in facilities designed for their care.
The tangible despair felt by some families continues with claims about inadequate medical attention for serious conditions. Reviews lamented missed doses of necessary medications and lackluster responses to infections or physical ailments requiring immediate intervention. One reviewer noted severe neglect disguised as “care,” painting a picture of an environment where weary staff members appeared indifferent towards their patients' needs, leading one family member to question how such practices could be tolerated by any regulatory standards.
On a brighter note, some families expressed satisfaction with specific aspects of Northgate Plaza’s offerings—especially related to therapy services—highlighting that rehabilitation programs yielded positive results for certain patients. Some residents received quality physical therapy sessions that enabled them to regain mobility that had been lost due to medical conditions or surgical procedures. The engaging nature of certain staff members was also praised, contributing positively to individual recovery journeys in stark contrast to negative experiences outlined elsewhere.
Despite these mixed reviews, one common thread unravels through them all—the dire need for thorough oversight regarding staffing levels and training dedicated toward improving patient interactions and emergency response protocols at Northgate Plaza. While there are positive anecdotes indicating potential pathways toward quality care through dedicated employees and successful therapies, pervasive stories showcasing negligence raise substantial concern about choosing this facility as an option when seeking respite or long-term solutions.
In conclusion, prospective patients’ families are left grappling with navigating this complex reality; while some find comfort in various aspects of Northgate Plaza’s services—such as helpful admissions processes or effective rehabilitation programs—they must also contend with alarming testimonials highlighting systemic shortcomings affecting critical areas like patient safety and basic care practices. For those considering placement here for loved ones needing specialized attention, it may be prudent to assess these testimonials thoroughly before making any decisions about entrusting their healthcare journey into this particular institution's hands.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (5 miles away) Dallas Love (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections.The Eden of Las Colinas is an assisted living community located in Irving, TX. Our community offers a wide range of amenities to ensure that our residents have everything they need to live comfortably and enjoyably.
For convenience and relaxation, we provide a beauty salon where residents can pamper themselves, as well as cable or satellite TV in every room for entertainment. Our community also operates transportation services, including transportation to doctors appointments, to ensure that residents can easily get around.
We offer a computer center with Wi-Fi/high-speed internet access, allowing residents to stay connected with loved ones or engage in online activities. Additionally, our fitness room provides opportunities for physical activity and wellness.
All of our accommodations are fully furnished and come with private bathrooms and kitchenettes for added convenience. Housekeeping services are also provided to ensure that residents have a clean and comfortable living environment.
Our dining options include restaurant-style dining with special dietary restrictions being catered to. We prioritize the health and well-being of our residents by offering assistance with activities of daily living, such as bathing and dressing, as well as medication management and diabetes diet support.
At The Eden of Las Colinas, we understand the importance of social engagement and mental wellness. Therefore, we offer a gaming room, small library, and resident-run activities for entertainment and stimulation. Planned day trips and scheduled daily activities provide opportunities for fun outings and socialization.
With Spanish-speaking staff members on hand, language barriers are minimized for Spanish-speaking residents. Nearby amenities include cafes, pharmacies, physicians' offices, restaurants, and transportation options.
Overall, The Eden of Las Colinas provides a comprehensive assisted living community experience with exceptional care services and diverse amenities tailored to meet the needs and preferences of each resident.
The Eden of Las Colinas is located at 2101 Northgate Drive, Irving, TX 75062 in Dallas County, Texas
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