The Eden of Las Colinas

Pros

• Robert in Admissions consistently goes above and beyond his role, providing excellent support to families during the admission process.
• The therapy department is exceptional, helping patients improve significantly; one grandmother was able to walk again after months of being unable to do so.
• Many reviewers noted that the staff is friendly and compassionate, creating a positive atmosphere for residents.
• The rooms are described as comfortable, spacious, and clean, contributing to a pleasant living environment.
• One family expressed confidence in the integrity and caregiving of the staff at Northgate Plaza, emphasizing their peace of mind while their loved one received care.
• Patients received attentive care from the nursing staff, with multiple reports of positive interactions between staff and residents.

Cons

• The finance department is unresponsive and inefficient, causing frustration for families awaiting refunds.
• The nursing staff often ignores patients' call lights, leading to feelings of neglect and frustration.
• Patients have reported inadequate hygiene care, including lack of bathing and access to necessary medical supplies.
• Staff has been described as rude and unhelpful, contributing to a negative experience for both patients and their families.
• The facility has been criticized for poor communication, with phone calls going unanswered and information not being provided promptly.
• There are complaints about the cleanliness of the facility, including issues like moldy carpets and bugs in the rooms.
• Patients have faced delays in receiving medication, leading to serious health concerns and deterioration in their condition.
• Families expressed concern over the lack of management presence during critical hours when issues arise.

Review

A Mixed Bag of Experiences at Northgate Plaza: Family Perspectives on Care and Services

Northgate Plaza has become a focal point of contrasting experiences for families seeking rehabilitation and nursing care for their loved ones. Many reviews highlight the facility's strengths, particularly in the admissions department, where staff member Robert is frequently mentioned for his exceptional service. He is described as having a beautiful personality and is commended for his responsiveness and care. His ability to provide peace of mind during challenging times has helped some families navigate the tumultuous waters of admitting their loved ones into long-term care.

However, despite this positive note, numerous accounts reveal disturbing deficiencies in various facets of patient care within the facility. The nursing staff comes under considerable scrutiny, with complaints about their lack of responsiveness and attentiveness. Families recount instances of patients being left unattended, with call lights ignored for extensive periods; in some cases, patients have reportedly been told to "wet the bed" rather than receive assistance to use the restroom. This alarming negligence extends to hygiene standards as well—numerous reviewers claim that residents frequently go without proper bathing or hygiene products.

One particularly harrowing account detailed a family member’s experience during COVID-19 restrictions, underscoring the emotional distress caused by insufficient communication from staff regarding patient safety. This review noted an incident where a resident wandered outside unsupervised for hours before being found by a passerby—a situation that raised grave concerns about oversight regulations in place within the facility. Such incidents not only reflect poorly on operational protocols but also emphasize the vulnerability aging individuals face when placed in facilities designed for their care.

The tangible despair felt by some families continues with claims about inadequate medical attention for serious conditions. Reviews lamented missed doses of necessary medications and lackluster responses to infections or physical ailments requiring immediate intervention. One reviewer noted severe neglect disguised as “care,” painting a picture of an environment where weary staff members appeared indifferent towards their patients' needs, leading one family member to question how such practices could be tolerated by any regulatory standards.

On a brighter note, some families expressed satisfaction with specific aspects of Northgate Plaza’s offerings—especially related to therapy services—highlighting that rehabilitation programs yielded positive results for certain patients. Some residents received quality physical therapy sessions that enabled them to regain mobility that had been lost due to medical conditions or surgical procedures. The engaging nature of certain staff members was also praised, contributing positively to individual recovery journeys in stark contrast to negative experiences outlined elsewhere.

Despite these mixed reviews, one common thread unravels through them all—the dire need for thorough oversight regarding staffing levels and training dedicated toward improving patient interactions and emergency response protocols at Northgate Plaza. While there are positive anecdotes indicating potential pathways toward quality care through dedicated employees and successful therapies, pervasive stories showcasing negligence raise substantial concern about choosing this facility as an option when seeking respite or long-term solutions.

In conclusion, prospective patients’ families are left grappling with navigating this complex reality; while some find comfort in various aspects of Northgate Plaza’s services—such as helpful admissions processes or effective rehabilitation programs—they must also contend with alarming testimonials highlighting systemic shortcomings affecting critical areas like patient safety and basic care practices. For those considering placement here for loved ones needing specialized attention, it may be prudent to assess these testimonials thoroughly before making any decisions about entrusting their healthcare journey into this particular institution's hands.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• Whataburger (1.3 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Toyota Music Factory (2.2 miles)
• Hugo's Invitados (2.3 miles)
• Sonic Drive-In (2.3 miles)
• In-N-Out Burger (2.9 miles)

Physicians

• Starcare (1.4 miles)
• Texas Medical Diagnostics (6.7 miles)
• Cook Children's Pediatrics - Grapevine - William D. Tate (7.7 miles)
• Max Health Family Medicine (7.8 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (8 miles)
• Texas Orthopedic Specialists (8.1 miles)
• Aston Ambulatory Care Center (8.4 miles)

Cafes

• The Capp Bar (3.2 miles)
• Starbucks (5.5 miles)
• Starbucks (6.5 miles)
• Starbucks (7.8 miles)
• Starbucks (8.1 miles)

Transportation

• Hertz Rent A Car (3.5 miles)
• National Car Rental (3.5 miles)
• Rental Car Center (3.6 miles)
• Avis Rent A Car (3.6 miles)
• Terminal E (4.3 miles)
• United Airlines Ticket Counter (4.4 miles)
• TSA Security Checkpoint (4.4 miles)

Places of Worship

• New Life Family Church (5.9 miles)
• Gateway Church Grand Prairie Campus (6 miles)
• Webb Chapel Church of Christ (7.7 miles)
• St Monica Catholic Church (8 miles)
• Cathedral of Hope (8.5 miles)

Hospitals

• SwiftCare (6.3 miles)
• UT Southwestern Outpatient Building (7.9 miles)
• Parkland Health & Hospital System (8.5 miles)