1028 South Gloucester Street, Irving, TX 75062
For more information about senior living options: (844) 490-3973
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Denise Fonseca is described as an angel and the best caregiver they've ever had. Marcie at Visiting Angels is described as an angel who takes great pride in helping the aging father. The caregivers are described as kind, compassionate, and efficient, with care given with much respect. Pam, Olevia, Kina, and the other Angels are noted for being punctual, cheerful, and hard-working. Connie is described as friendly and helpful, assisting with medications, meals, and daily errands. Olevia is described as helpful in answering questions and explaining how the process works. Rosie is described as a blessing who puts Dad at ease and does an outstanding job. Elizabeth is described as a lifesafer - hard-working, reliable, and flexible. Scott (the owner) and Olivia (the office manager) are described as instrumental in setting up care and understanding family needs. Justice is described as the best caregiver, with a can-do attitude and a wonderful role model for other caregivers. Visiting Angels is described as supportive during difficult times, providing good care when family cannot be present. The overall experience is described as excellent with great service.
The reviewer described the agency as awful and advised others not to use it. The reviewer claimed the agency does not care about clients' well-being. The reviewer stated the agency lacks sufficient staff to take care of people. The reviewer said it is almost impossible to reach the agency and that promises are not followed through.In Irving, Texas, families caring for elderly loved ones have shared a wide spectrum of experiences with Visiting Angels, ranging from overwhelming gratitude to cautionary warnings. What emerges from these accounts is a picture of a service that can deliver deeply personal, compassionate care when the right match is found, and that can fall short when it isn't. Across several testimonials, the consistent thread is that skilled, attentive caregivers can make a profound difference for both seniors and their families, even as some visits fall short of expectations.
One recurring standout is Denise Fonseca, described by a family as an absolute angel. They credit her with transforming their experience of home care, noting how she "takes amazing care of my mom" and cultivates a loving, effortless relationship between caregiver and elder. The sentiment is echoed by another family who cherishes the connection their dad has built with a caregiver named Rosie, describing her as a blessing for two months and highlighting how she put their father at ease, showed up reliably, and performed tasks with a high level of care and kindness. Denise and Rosie appear as shining examples of the compassionate, person-centered care many families seek.
Another caregiver who leaves a lasting impression in Irving is Marcie. Families praise her for her dedication and the calm, patient approach she brings to supporting aging loved ones. Her communication stands out, with both the elder and the adult children feeling well-informed and respected in all dealings. The reviews emphasize that Marcie not only performs care tasks but also advocates for the wellbeing of the person receiving care, demonstrating a level of involvement and care that extends beyond routine duties to genuine guardianship and partnership with the family.
The quality of care across the agency is repeatedly described as kind, compassionate, and efficient. Families report that activities of daily living (ADLs) are performed with attention to the individual care plan, and that staff members show respect in their interactions. The positive tone highlights that a carefully designed plan tailored to specific needs can yield meaningful outcomes, with caregivers who are punctual, cheerful, and genuinely committed to helping the elder live with dignity and comfort.
Longstanding relationships with the local Visiting Angels team are a common theme. For eight years, families have relied on the Irving office, with Scott and Olivia (the owner and the office manager) playing pivotal roles in coordinating care. Caregivers named in these longer-term engagements include Pam, Olevia, and Kina, among others, who are praised for their reliability, cheerful attitudes, and strong work ethic. The longevity of these relationships speaks to a level of trust and consistency that many families actively seek when choosing in-home care for a loved one.
Day-to-day experiences also illustrate the human connections that develop through regular visits. One reviewer recounts Connie's routine visits, during which conversation about the past, medication reminders, meal preparation, and assistance with errands become meaningful parts of daily life. The reviewer looks forward to these interactions, noting how Connie's presence contributes to a sense of normalcy and companionship. Another account highlights how Olevia guided a family through the process, answering questions and facilitating the nurse-matching process; Rosie and Rose are described as dependable and highly competent, with Rosie in particular described as a blessing who lifted their father to a better place physically and emotionally.
Beyond individual caregivers, the testimonies acknowledge the agency's broader team and processes. Elizabeth, along with Scott and Olivia, are credited with understanding the nuanced needs of families seeking help for their aging relatives and with facilitating a caregiver match that aligns with those needs. The reviews reflect a holistic appreciation for how the Visiting Angels team acts as a partner to families, not just an assigner of caregivers. This sense of partnership helps families navigate the emotional and logistical complexities of in-home care.
There is at least one contrasting voice in the collection, reminding readers that experiences with home-care agencies can vary widely. A reviewer offers a starkly different perspective, calling the agency "awful" and advising others not to use their services. The criticisms focus on perceived lack of staff to adequately care for clients, difficulty reaching the agency, and promises that were not followed through. This single negative voice underscores the importance of consistent staffing, reliable communication, and honest expectation-setting in home health care, even as the majority of experiences described here point to meaningful support and compassion from the Visiting Angels team in Irving.
Taken together, these accounts depict a service that in many cases provides life-changing support for seniors and real relief for families. When there is a good fit - empathic caregivers like Denise, Marcie's advocacy, Rosie's steadiness, or Elizabeth's thoughtful coordination - the care feels personal, respectful, and effective. The dedication of long-standing teams, the clarity of care plans, and the genuine connections formed during visits are highlighted as core strengths. Yet the variance in experiences, including the negative review, also serves as a reminder that successful home care hinges on reliable staffing, clear communication, and ongoing alignment between the family, the elder, and the caregiver.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (5 miles away) Dallas Love (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mature Hands II Assisted Living Home in Irving, TX is a welcoming and comfortable board and care home offering a range of care services to seniors. Our fully furnished facility provides a homely environment for our residents, complete with a dining room where nutritious meals are served daily.
At Mature Hands II, we prioritize the well-being of our residents by offering an array of amenities and care services. Housekeeping services ensure that our residents live in a clean and well-maintained space. Move-in coordination is also provided to make the transitioning process seamless for new residents.
Our outdoor space is perfect for leisurely walks or enjoying some fresh air surrounded by beautiful gardens. For convenience, telephone services and Wi-Fi/high-speed internet are readily available to keep our residents connected with their loved ones.
We understand the importance of comprehensive care, which is why our dedicated staff provides assistance with activities of daily living, bathing, dressing, and transfers. Our team also coordinates with healthcare providers to ensure that proper medical attention is given to each resident. Medication management is handled efficiently, along with diabetes diet adherence and special dietary restrictions.
Transportation arrangement options are available both for medical purposes and doctor's appointments. Our community boasts easy accessibility to nearby cafes, pharmacies, restaurants, physicians, and transportation services.
Additionally, we believe in promoting an active lifestyle amongst our residents. Scheduled daily activities are designed to cater to their interests and hobbies.
At Mature Hands II Assisted Living Home in Irving, TX, we strive to create a nurturing environment where seniors can thrive comfortably while receiving the personalized care they deserve.
Mature Hands II Assisted Living Home is located at 1028 South Gloucester Street, Irving, TX 75062 in Dallas County, Texas
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