Good Hands Home Health Care & Companion Servi

Pros

• Good Samaritan is honest, caring, and loving, with staff who consistently show love to residents.
• The staff at Good Samaritan are extremely sweet.
• The agency is amazing and reliable, with staff who can be trusted to care for loved ones.
• The staff are extremely professional, caring, and thorough.
• Samaritan Health Agency's team is consistently professional, compassionate, and dedicated to delivering high-quality care.
• Caregivers are attentive and go above and beyond to ensure patients' well-being, and the agency is well-organized with clear, timely communication.
• Denzel Jackson is praised for fantastic customer service, knowledge, and care.
• The organization is well-established and employs highly qualified professionals providing dedicated assistance to seniors.

Cons

• A reviewer claimed the agency overcharged clients with subscriptions, failed to show up, and did not respond in emergencies.
• A reviewer described the staff as rude and unprofessional, with caregivers sometimes walking out on a client.
• Several reviews reported repeated no-shows and a lack of available caregivers, with no timely updates.
• One reviewer criticized mismanagement of paperwork, alleging staff could not confirm receipt of documents.
• A reviewer warned others to stay away, labeling the agency untrustworthy and unreliable.
• Another reviewer said refunds promised after unused services were never issued.
• A reviewer stated the agency lacked integrity and honesty and did not fulfill a promised service.

Review

The collection of reviews presents a portrait of Good Samaritan as a caregiving organization that inspires strong loyalty and appreciation from many families, as well as a number of pointed complaints from others. Across multiple messages, the staff are repeatedly described as honest, caring, and loving, with a sense of reliability that makes them a welcome presence in homes and facilities alike. In particular, several reviewers from a Lakewest Assisted Living setting highlight how the Good Samaritan team shows up with warmth and positive energy, especially on bingo days, which seems to have become a highlight of their visits. The tone of these notes is consistently affectionate and grateful, underscoring the sense that the team is genuinely valued for the human connection they provide.

Multiple comments emphasize the professionalism and compassion of the staff. Reviewers repeatedly call the agency "professional," "caring," and "thorough," with one person specifically noting that the staff are "extremely professional, caring, and thorough," and another praising the caregivers as attentive and dedicated to the well-being of their patients. The praise extends beyond mere kindness; it includes impressions of competence and a strong work ethic. In several accounts, clients and their families describe the agency as well-organized, with clear and timely communication, and they highlight caregivers who go above and beyond to support their patients. There is a sense of trust and respect in these accounts, with one commenter noting a direct line to upper management that fosters a feeling of family and accessibility.

The positive experiences often center on outcomes and ongoing relationships. Some reviewers describe the agency as "amazing" and "10/10," with explicit gratitude for the staff's dedication and for the continuity of care they provide. One person singles out the PT/OT and nursing teams as particularly effective, noting that their husband has shown real improvement and that the therapy staff are motivating and encouraging. Others emphasize the reliability of the service and the value of having caregivers who communicate clearly, keep families informed, and respond to questions quickly. The sense conveyed is that Good Samaritan is capable of delivering high-quality, compassionate care consistently, which leads to strong advocacy from satisfied clients who would readily recommend the agency to others.

However, dispersed among the praise are several deeply negative experiences that deserve attention. A number of reviewers recount issues with billing, subscription practices, and refunds. Phrases like "looting people with subscription" and "they don't show up, they don't respond in an emergency situation" appear, along with accounts of being stranded for long stretches without help and of promises of refunds that never arrive. Some reviewers insist that their experience was so poor that they would urge others to choose alternative providers, such as AAA, due to perceived unreliability and lack of accountability. These comments paint a picture of a business whose administrative and financial practices have fallen short for some clients, undermining trust and leaving people feeling betrayed in moments when they most needed support.

Other reports focus on a pattern of missed visits and poor communication. One reviewer describes multiple no-shows with no advance notice or follow-up, implying a breakdown in scheduling and responsiveness that undermines the care plan. Another account details a caregiver who reportedly walked away from a patient, leaving them unattended and in a precarious situation, which is framed as a serious breach of professional duty and a serious risk to client safety. A different review highlights insufficient initial engagement - no timely meeting or caregiver assignment - followed by repeated delays and uncertainty about when care would begin. Taken together, these experiences suggest significant operational challenges that affect client trust and satisfaction.

There are also more troubling elements tied to individual interactions. One review includes a highly negative depiction of staff behavior, describing them as rude and unprofessional and arguing that they would neglect a loved one. This account also mentions a caregiver who purportedly failed to fulfill a basic job duty - accompanying a client on a walk - again underscoring concerns about reliability and client safety. In another instance, a reviewer recounts not only lapses in service but also inappropriate and unprofessional commentary about paperwork and personal information, including an insulting remark that references nationality or accent. Together, these responses highlight a subset of experiences where disrespect, poor communication, and inconsistent care seriously undermined confidence in the agency.

Intriguingly, amidst the criticisms, there are voices of enduring trust and appreciation that emphasize the agency's long-term value and the potential for positive outcomes. One reviewer who has navigated multiple agencies over the years credits Good Samaritan with being consistently helpful, responsive, and valuable, especially in supporting a patient through the recovery process. This perspective is balanced with others who acknowledge the positive elements of care they have received, such as reliable therapy teams and well-organized operations. In this mix, the overarching message is that Good Samaritan can be an effective and compassionate partner, but that its effectiveness is unevenly distributed and highly dependent on individual staff, communication practices, and administrative execution.

Taken together, the impressions conveyed by these testimonials illustrate a nuanced reality: a highly valued organization when its teams show up with empathy, expertise, and dependable communication, but one that also faces significant challenges related to consistency, accountability, and customer service. The strongest threads of praise point to professional, caring staff who connect deeply with residents, provide clear information, and demonstrate real dedication to improving clients' lives. The strongest criticisms underscore operational gaps - missed visits, unreturned calls, opaque billing, and sometimes troubling interpersonal conduct - that can erode trust and create distress for families during vulnerable times. For those evaluating Good Samaritan, the picture that emerges is of a capable, humane agency with potential for outstanding care, tempered by the need for sharper execution, stronger accountability, and more reliable, compassionate customer engagement.

This part of Irving, Texas offers a variety of convenient amenities for seniors looking to relocate to the area. With multiple pharmacies located within a few miles, accessing necessary medications is easily attainable. In terms of dining options, there are fast-food chains like McDonald's and healthier alternatives such as Chick-Fil-A and Hugo's Invitados nearby. Additionally, there are reputable medical facilities including Starcare and Cook Children's Pediatrics for healthcare needs. For leisure activities, there are cafes like The Capp Bar and Starbucks for socializing with friends. Transportation options are also abundant with car rental services like Hertz and National Car Rental available for excursions. Places of worship such as Gateway Church Grand Prairie Campus and Cathedral of Hope are nearby for spiritual fulfillment, while hospitals such as SwiftCare and UT Southwestern Outpatient Building provide peace of mind in case of medical emergencies. Overall, this area in Irving presents a well-rounded community with essential services suitable for senior living.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Whataburger (0.6 miles)
• McDonald's (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Toyota Music Factory (2.7 miles)
• Hugo's Invitados (2.8 miles)
• Sonic Drive-In (3 miles)
• In-N-Out Burger (3.6 miles)

Physicians

• Starcare (2.1 miles)
• Texas Medical Diagnostics (6.7 miles)
• Cook Children's Pediatrics - Grapevine - William D. Tate (7.8 miles)
• Max Health Family Medicine (7.8 miles)
• Texas Orthopedic Specialists (7.9 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (8 miles)
• Aston Ambulatory Care Center (8.4 miles)

Cafes

• The Capp Bar (3.3 miles)
• Starbucks (5.1 miles)
• Starbucks (6.5 miles)
• Starbucks (7.4 miles)
• Starbucks (8.4 miles)

Transportation

• Hertz Rent A Car (3.4 miles)
• National Car Rental (3.4 miles)
• Avis Rent A Car (3.4 miles)
• Rental Car Center (3.4 miles)
• Terminal E (4.6 miles)
• United Airlines Ticket Counter (4.7 miles)
• TSA Security Checkpoint (4.7 miles)

Places of Worship

• Gateway Church Grand Prairie Campus (5.4 miles)
• New Life Family Church (5.7 miles)
• Webb Chapel Church of Christ (8.2 miles)
• St Monica Catholic Church (8.4 miles)
• Cathedral of Hope (8.5 miles)

Hospitals

• SwiftCare (6.2 miles)
• UT Southwestern Outpatient Building (7.9 miles)
• Parkland Health & Hospital System (8.5 miles)
• Children’s Medical Center Dallas (8.5 miles)
• Texas Health Harris Methodist Hurst-Euless-Bedford (8.5 miles)