Duncanville Healthcare And Rehabilitation Center

Pros

• The staff at Duncanville Healthcare & Rehabilitation Center provided excellent care for the patient's family member, demonstrating professionalism and compassion.
• Many reviewers noted positive interactions with staff and other residents, highlighting the caring nature of the team.
• One review expressed gratitude for the facility's willingness to accommodate specific patient needs and praised the dedication of the staff.
• A family member shared that their uncle received good care and successfully returned home, emphasizing satisfaction with the quality of service.
• Another reviewer mentioned that they would not hesitate to return to Duncanville Healthcare should further nursing care be needed, indicating a level of trust in the facility.
• Residents who have been at Duncanville Healthcare for an extended period are seen as evidence of consistent care and respect within the facility.

Cons

• The facility was filthy and understaffed during the late relative's stay, leading to a very bad experience for both the patient and their family.
• Rooms were not consistently cleaned, especially on weekends, resulting in a nasty environment for residents.
• Some CNA staff were described as rude and neglectful, leaving patients unchecked for hours without basic needs being met.
• A church member experienced mistreatment due to dietary restrictions, leading to significant discomfort and neglect.
• There was a lack of sufficient staff to adequately care for residents, causing overworked employees and disorganized management.
• Despite initially friendly staff, long-term issues with care quality persisted, leading to negative experiences for multiple families.
• The facility's activities seemed limited and did not provide adequate engagement for the residents.

Review

The experience of families with residents at Duncanville Healthcare & Rehabilitation Center has revealed a stark contrast in the quality of care provided, leading to numerous and varied opinions about the facility. Many reviewers have expressed significant concerns regarding cleanliness, staff availability, and overall care standards. One relative recounted their harrowing experience from October 2022 when their late nonverbal and bedridden family member was placed in a filthy room shared with another resident who had been there for ten years. This individual's daily presence highlighted the neglect and lack of proper hygiene that seemed to plague the institution. Such accounts paint a troubling picture of an establishment that appears understaffed and unable to provide adequate living conditions for its patients.

Another reviewer echoed similar sentiments regarding cleanliness, noting that rooms were often unkempt over weekends due to inconsistent staffing. This decay in standards appears to be a recent trend, as they mentioned that previous experiences at the facility had been more favorable. However, these deteriorating conditions made this particular stay a distressing ordeal not only for their loved one but also for themselves during challenging times. The reviewer urged potential patrons to conduct thorough research before entrusting their loved ones to this facility.

Staff interactions received mixed reviews; while some families reported positive experiences with attentive caregivers, others painted a different picture entirely. A common grievance cited by multiple reviewers was that Certified Nursing Assistants (CNAs) were perceived as rude or overwhelmed by their workloads, culminating in neglectful behavior such as failing to check on patients regularly or provide basic necessities like water after hours. Conversations with management were described as fruitless—only effective when specific oversight from external organizations occurred or under scrutiny from monitoring cameras—which raises additional concerns about the accountability within the institution.

One particularly alarming review detailed how a lactose intolerant resident was consistently given dairy products, leading to discomfort and delays in changing her after bowel movements—an unsettling violation of basic patient care protocols. In contrast, another family reported positive rehabilitation efforts for their mother who required stroke recovery services; they found staff accommodating and eager to learn about new patient needs despite being quarantined at the time. Such contrasting reports highlight an inconsistency in patient experiences within this facility.

Families who felt positively about Duncanville Healthcare did commend specific staff members for exemplary care provision and professionalism during particularly difficult personal health crises. For instance, one reviewer noted how their uncle could return home successfully following dedicated rehabilitation at the center despite earlier claims suggesting severe operational deficiencies, implying some families indeed received satisfactory care amidst broader systemic issues.

However, underlying these positive notes is an extensive history involving complaints about negligence dating back several years which have persisted into recent times, leaving many potential clients deeply cautious. Reports indicated issues such as insufficient staffing levels contributing significantly to neglectful environments where elderly residents may spend prolonged periods without essential attention or amenities necessary for dignified living conditions.

In summary, while some families recount uplifting narratives featuring caring staff members who attended diligently to their loved ones’ needs amid difficult circumstances at Duncanville Healthcare & Rehabilitation Center, overwhelming feedback suggests serious shortcomings surrounding cleanliness standards, adequate staffing levels, and ultimately putting residents’ wellbeing at risk due to mismanagement issues within the facility’s operational framework. It remains crucial for prospective residents' families considering placement options herein remain vigilant by investigating firsthand – ensuring adequate attention is paid toward prioritizing quality eldercare above all else.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Ike Okolocha Square Pharmacy (0.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Cashsaver Pharmacy 46 (3 miles)

Physicians

• Southwest Urology Associates (0.7 miles)
• Raymond S Khouw (0.8 miles)
• Texas Oncology (0.8 miles)
• Charter Medical Center: Oladele Olusanya, MD (0.8 miles)
• Southwest Orthopedics-Sports (0.9 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (0.9 miles)
• Total Eye Care (1.4 miles)

Restaurants

• Roma's Italian Bistro (1 miles)
• Whataburger (1.5 miles)
• Chili's Grill & Bar (1.9 miles)
• Chick-Fil-A (2 miles)
• Pollo Regio - 200 (4.1 miles)
• Menchie's - Hillside Village (4.3 miles)
• Cracker Barrel (4.5 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.9 miles)
• Panera Bread (4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Tops Cafe (5.3 miles)
• Starbucks (6.8 miles)

Hospitals

• Methodist Rehabilitation Hospital (1.2 miles)
• Medical Center At Lancaster (5.6 miles)
• ER at Grand Prairie (8.9 miles)

Parks

• Kiest Park (5 miles)
• Cedar Hill State Park (5.4 miles)
• Kidd Springs Park (7.9 miles)
• Kessler Parkway Trail (8.6 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (6.9 miles)
• Matthew Road Baptist Church (7.9 miles)
• Rccg House On The Rock (7.9 miles)