Pacifica Senior Living Heritage Hills

Pros

• Many residents appreciate the warm and inviting atmosphere at Heritage Hills, noting the friendliness of both staff and fellow residents.
• Families feel reassured by the professionalism and attentiveness demonstrated by the staff in caring for their loved ones.
• The community offers a variety of activities and social opportunities, allowing residents to feel engaged and connected.
• Residents enjoy the high-quality food provided daily and appreciate having their own homes rather than a traditional institutional setting.
• The beautiful grounds, walking trails, and peaceful environment contribute to a sense of tranquility among residents.
• Several individuals express satisfaction with the reasonable pricing and value offered by Heritage Hills compared to other facilities.
• The availability of on-site therapy services is noted as an exceptional benefit for residents seeking rehabilitation or support.
• Positive experiences with communication, including newsletters and timely updates from staff, enhance families' peace of mind regarding their loved ones' care.

Cons

• The staff was not good and did not seem trained to handle dementia patients, leading to frequent calls for assistance with basic care needs.
• There were issues with the accounting office making mistakes and taking too long to resolve them.
• Family communication was lacking, requiring the reviewer to ask for updates instead of receiving regular information about their loved one’s care.
• Some families felt that the community did not have everything they were looking for despite a good overall impression.
• Concerns were raised about getting adequate staffing in today's market, affecting service quality.
• One reviewer noted dissatisfaction with only having one meal per day and difficulties accessing the dining area due to the terrain.
• A potential resident expressed financial constraints preventing them from moving in after initially being interested in a house there.

Review

Heritage Hills Pacifica is a senior living community that has drawn mixed responses from families and residents alike, yet many agree on its overall charm and quality care. Numerous reviewers expressed their appreciation for the warm, peaceful atmosphere of the facility, describing it as a serene environment that fosters comfort and tranquility—a stark contrast to other properties they had previously visited. One visitor noted how the cottage they viewed left her feeling “peace and tranquility,” which was not a sentiment she experienced elsewhere. Overall, many families felt reassured by the level of care provided at Heritage Hills, with one family member remarking on how their loved one's safety was paramount.

Communication within the community appears to be a recurring theme in feedback, with several visitors expressing a desire for more proactive communication regarding their loved ones' care. While some families received monthly newsletters and phone calls from staff members—keeping them informed about activities and updates—others felt that it often fell upon them to inquire about essential matters such as hydration protocols or lab work results. Despite these communication gaps, reviewers generally felt satisfied with the quality of care provided, especially when it came to staff attentiveness toward individual needs.

Dining options at Heritage Hills received mixed opinions but leaned positively overall. Multiple reviews praised the chef-prepared meals available to residents, highlighting both quality and variety. One resident mentioned that the food was “very good,” while another family member appreciated its cost-effectiveness compared to other facilities they considered. However, there were concerns raised about limited meal offerings for certain independent living arrangements where only one meal per day was included—a detail that caused hesitation for some prospective residents who worried about accessibility during inclement weather.

The sense of community stood out prominently across various testimonials. Residents spoke fondly of engaging activities available at Heritage Hills that foster social interactions and friendships among peers—an aspect particularly valued by those transitioning from single-family homes who sought companionship without sacrificing independence. Comments highlighted fulfilling opportunities to pursue hobbies like painting or gardening while also enjoying organized events that allow residents to connect meaningfully with one another. The presence of welcoming neighbors added significantly to this positive sentiment.

While most reviews conveyed satisfaction with facility aesthetics and amenities—including well-maintained grounds surrounded by trees—concerns regarding staffing levels emerged as an issue in certain circumstances. Some family members noted lapses in training or responsiveness among staff when providing care for dementia patients; these instances led families to seek alternative communities after brief stays at Heritage Hills. Although one reviewer described experiencing friendly interactions with knowledgeable staff members, others recounted troubling moments requiring them to step in personally during situations involving medication compliance for their loved ones.

Lastly, affordability played a crucial role in decision-making for prospective residents considering relocation into this community; several reviewers praised Heritage Hills’ competitive pricing structure relative to services offered compared with other nearby facilities. Many cited the advantages of having individual living spaces instead of larger communal environments while still benefiting from assistance as needed—a balance highly desired by families seeking independence coupled with support in times of need. With its unique blend of comforting ambiance, solid care provisions, active engagement opportunities amongst residents, and reasonable pricing strategies suggested an appealing choice worth exploring further despite areas needing improvement highlighted throughout personal accounts shared by current users or family members seeking homes for aging relatives.

This part of Hendersonville, North Carolina, offers a convenient and diverse range of amenities for seniors. With a variety of restaurants including Monte's Sub Shop and Joey's New York Bagels, there are plenty of dining options to choose from. Nearby pharmacies such as Epic Pharmacies and Walgreens provide easy access to medication needs. For medical care, there are several physician offices in the area, including Park Ridge Medical Associates and EmergeOrtho-Hendersonville. In terms of recreation, residents can enjoy parks like Westfeldt River Park and Lake Julian Park for outdoor activities. Additionally, transportation options are available with Asheville Regional Airport just 5.5 miles away. Places of worship such as Biltmore Baptist Church offer spiritual support, while entertainment can be found at Cinemark theater located 10.3 miles away. Overall, this area provides a well-rounded and convenient environment for senior living in Hendersonville.

Restaurants

• Monte's Sub Shop (0.5 miles)
• McDonald's (2.3 miles)
• Joey's New York Bagels (2.8 miles)
• Subway (3.1 miles)
• Hardee's (3.2 miles)
• Burger King (3.2 miles)
• Taco Bell (3.2 miles)

Physicians

• Park Ridge Medical Associates (1.7 miles)
• Asheville Cardiology Associates - Hendersonville (3.1 miles)
• Pardee Urological Associates (3.2 miles)
• MyEyeDr (3.2 miles)
• EmergeOrtho-Hendersonville (3.3 miles)
• Brooks Werner C MD (3.4 miles)
• Carolina Mountain Internal Medicine (3.4 miles)

Pharmacies

• Epic Pharmacies (2.8 miles)
• Walgreens (3.1 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)
• Economy Drugs (3.6 miles)
• Walgreens (4.4 miles)
• Whitley Drugs (4.7 miles)

Cafes

• Starbucks (3.3 miles)
• Underground Baking Co. (3.6 miles)
• Pisgah Coffee Roasters (10.1 miles)
• Starbucks (11.2 miles)

Hospitals

• Team Member Pharmacy (3.3 miles)
• Pardee Hospital - ICU (3.4 miles)
• Mission Childrens Hospital (12.3 miles)
• Mission St Joseph's (12.4 miles)

Parks

• Westfeldt River Park (4.8 miles)
• Park at Flat Rock (6.2 miles)
• East Flat Rock Park (7.1 miles)
• Lake Julian Park (8.4 miles)
• Edneyville Park (8.5 miles)
• Triple Falls (13.5 miles)
• Blue Ridge Parkway (13.9 miles)

Transportation

• Asheville Regional Airport (AVL) (5.5 miles)

Places of Worship

• Biltmore Baptist Church (9.5 miles)
• New French Broad Baptist Church (12.8 miles)

Theaters

• Cinemark (10.3 miles)