Life Care Center Of Hendersonv
Save400 Thompson Street, Hendersonville, NC 28792
For more information about senior living options: (844) 490-3973
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The facility was clean and the staff were friendly. The staff have been awesome. The staff were excellent. The care and kindness of the staff impressed the observer. The staff were very friendly and knowledgeable, and the building was clean. The check-in process was user-friendly. Life Care Center seems like a good place for a loved one, with clean, friendly people, good signage, and easy navigation. The front desk staff were helpful and polite. The Rehab/Therapy team is effective and compassionate. The CNAs are attentive, nurses are responsive, and the rehab department is excellent. The center is clean and there is no odor when entering. The rehabilitation team's skills are exemplary and they have heart.
The first 24 to 48 hours were miserable due to post-surgical pain, with 36 hours without pain medications and call buttons going unanswered. The facility allegedly reeked, rooms were not cleaned, and a tailbone wound was not cleaned or dressed daily. Nurses reportedly did not answer call buttons, and a patient who was a fall risk ended up slipping in the bathroom after not being escorted. Therapy was insufficient, with only one session delivered despite expectations of multiple sessions per day. A family member described a near-fatal deterioration (very low hemoglobin, internal bleeding, UTIs) that prompted transfer to another hospital. Staff were perceived as unresponsive or unhelpful, including issues with medication return and delays in social-worker contact. A reviewer urged others not to send loved ones there and planned to file complaints with Medicare/health department. Food was described as terrible, and there were no handicap electric door openers.Life Care Center in Hendersonville draws a wide range of impressions from visitors, families, and patients who have spent time there. Taken together, the accounts describe a facility that can feel like a beacon of compassionate care on one visit and like a work in progress on another. Throughout the reviews, cleanliness, friendly staff, and the promise of thorough rehabilitation come through as common threads, even when the experience diverges sharply in terms of day-to-day care and responsiveness.
Many observers single out the building's upkeep and the demeanor of the staff as definite positives. The center is repeatedly described as clean and well-maintained, with bright signage and easy navigation that helps visitors and residents alike feel comfortable as they move through hallways and rooms. Front desk staff such as Nora Dimartino are cited specifically for their helpfulness and politeness, setting a welcoming tone from the moment a guest arrives. Across several notes, the nursing and administrative teams are praised for kindness, attentiveness, and a generally cheerful, can-do attitude that makes patients feel valued and cared for. In particular, the rehab and therapy teams receive frequent commendations for their professionalism, compassion, and steadiness in guiding patients through recovery.
A number of reviewers highlight the rehabilitation experience as a standout feature. Positive comments emphasize regular, consistent therapy sessions and the way therapists partner with patients to rebuild strength, mobility, and confidence after surgery or injury. One patient's family describes how therapists helped their loved one regain walking ability after a spinal cord injury, noting that the care team walked the line between being effective and genuinely compassionate. Some families recount visiting the center multiple times daily and feeling welcomed by staff who consistently engage with care planning and family input. The rehab outcomes described range from restored independence to regained function, with many families expressing gratitude for the skills and dedication of the therapy teams.
Alongside the strong praise for care quality, several reviews acknowledge the center's successful efforts to modernize processes and improve the patient experience. A first-time user of the new check-in process found it very user-friendly, and multiple remarks point to a general sense that the facility strives to be organized, with staff who communicate and coordinate care across departments. For families, this can translate into clearer expectations, more transparent discussions about treatment plans, and a sense that their loved ones are being treated with respect during a challenging period of recovery or long-term care.
Yet, the collection of reviews also contains critical and concerning observations that cannot be overlooked. A recurring theme is the painful contrast between the ideal and the real in the most immediate moments of a resident's stay. Several accounts describe severe delays in pain management, with one patient enduring post-surgical pain for more than a day without medications. Other visitors report that call buttons were not answered promptly, leaving residents without timely assistance and in distress. There are claims of inconsistent cleaning and wound care practices, with some family members reporting that wounds were not cleansed or dressed daily, and one case where a patient's condition deteriorated due to what was perceived as neglect or insufficient monitoring. These reports also include fears for safety, such as residents who were supposed to be escorted to bathrooms due to fall risk, but were left unattended; one heartbreaking account describes a resident later attempting to get to the bathroom alone and sustaining a fall, with the emergency cord going unheeded.
A subset of reviews intensifies these concerns into calls for accountability and systemic change. Families describe frustration with slow or absent responses from social workers, and even disputes over medication return policies - where families bring home medications they believe should be safeguarded for continuity of care, only to be told they cannot be returned. There are anecdotes about busy wards, with patients crying or begging for attention that did not come in a timely fashion, and about complaints that the facility did not provide the level of monitoring or communication expected for someone who is elderly, ill, or recovering from a major health event. A few reviews explicitly state intentions to file formal complaints with Medicare or the health department, signaling a desire for external review and assurance that patient safety and dignity are prioritized.
Despite the distress voiced in several accounts, the facility is not uniformly portrayed as a place of disappointment. Some reviewers recount meaningful, positive experiences in which patients felt secure, well cared for, and supported by staff who listened to concerns and collaborated with families. In these narratives, the environment feels nurturing, with particular praise for the care that kept a patient comfortable, well-fed, and free from odor, and for the sense of teamwork among CNAs, nurses, administrative staff, and therapists. The contrast between glowing endorsements and critical episodes underscores a broader truth many families face when navigating long-term care: outcomes can vary from shift to shift, patient to patient, and day to day, depending on multiple interdependent factors such as staffing levels, communication, and adherence to care plans.
In the end, the impressions of Life Care Center in Hendersonville appear to be a mosaic of strong, compassionate care and serious, verifiable concerns about safety, responsiveness, and daily operations. For many families, the facility represents a place where dedicated professionals are capable of delivering excellent rehab outcomes, personal attention, and a supportive environment that fosters independence and recovery. For others, the same walls reveal gaps that require attention - delays in pain control, lapses in basic daily care, and a need for more consistent oversight of hygiene, wound management, and medication handling. The overarching takeaway is clear: the center has the potential to be a beacon of capable, empathetic care, but realizing that potential depends on maintaining steady, reliable performance across all units and all shifts, with every member of the team committed to patient safety, dignity, and prompt, respectful communication with families.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Life Care Center of Hendersonville is an assisted living community located in Hendersonville, NC. This facility offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can indulge in some pampering, as well as access to cable or satellite TV for their entertainment needs. Community operated transportation is available for residents who require assistance getting around town, and a computer center is accessible for those who need to stay connected.
Residents can enjoy delicious meals in the dining room with restaurant-style dining options, or they can choose to cook their own meals in their fully furnished kitchenette. Housekeeping services are provided to ensure cleanliness and tidiness in each resident's living space.
For recreational activities, there is a fitness room and gaming room where residents can engage in physical activities and socialize with fellow residents. A garden and outdoor space are also available for residents to enjoy nature and fresh air. Residents have access to a small library for reading enjoyment.
Various healthcare services are offered at Life Care Center of Hendersonville, including 24-hour call system and supervision for round-the-clock assistance. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided, ensuring that residents receive their required medications on time.
The community promotes mental wellness through its mental wellness program, which focuses on improving cognitive abilities and promoting emotional well-being among its residents. Special dietary restrictions such as diabetes diets are accommodated.
Residents can participate in a variety of activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to cater to individual needs and preferences.
Life Care Center of Hendersonville benefits from its convenient location within close proximity to amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. Transportation arrangements can be made for non-medical purposes, as well as transportation to doctors' appointments.
Overall, this assisted living community provides a comfortable and engaging environment for its residents, offering a range of amenities and care services to meet their individual needs and preferences.
Life Care Center Of Hendersonv is located at 400 Thompson Street, Hendersonville, NC 28792 in Polk County, North Carolina
Life Care Center Of Hendersonv on seniors.fyi includes 5 photos including images showing landscaping, building, dining, interior, vintage, television, decor, outdoor, and more.
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