Lake Pointe Landing Retirement

Pros

• Residents at Lake Pointe Landing enjoy delicious meals delivered to their doors and appreciate the variety of activities offered.
• The staff at Lake Pointe Landing is caring, supportive, and communicates effectively with residents and their families.
• The community is beautiful, offering a pleasant environment for seniors to thrive in.
• Residents have made good friends and enjoyed the social events, concerts, and outings before the pandemic.
• Families feel reassured knowing their loved ones are happy and well cared for in a luxurious setting.
• Many have expressed a desire to move to Lake Pointe Landing due to its appealing amenities and engaging community atmosphere.
• The property manager is responsive to residents' needs, enhancing the overall experience during their stay.

Cons

• Initial unassisted living at the Harbor quickly escalates to required assisted living at the Bridge, leading to manipulation and undesired fees for specialty services.
• The leadership team is described as immature and disrespectful towards residents and caregivers, resembling "mean girls" on a playground.
• Residents feel that COVID restrictions have been managed without considering their mental health, comparing them to inmates.
• There are complaints about numerous additional charges being added over time, causing frustration among residents and families.
• One reviewer had a negative experience with a sales representative, describing her as rude and lacking compassion, which led them to reconsider the move to Lake Pointe Landing.

Review

The landscape of senior living communities is varied, with some facilities excelling in providing fulfilling environments for their residents while others may fall short in areas like transparency and care. A notable contrast arises between two reviewed communities, highlighting both positive experiences and significant concerns regarding resident assistance, fees, and management culture.

At Lake Pointe Landing (LPL), many families express satisfaction with the level of comfort and support that their loved ones receive. The community offers a delightful array of amenities including delicious meals delivered directly to residents' doors—especially appreciated during the COVID-19 pandemic—wine and cheese offerings, snacks, movies, exercise classes, and access to a well-stocked library. Families often highlight the caring nature of the staff as well as their excellent communication skills; residents feel supported and engaged in an environment designed for social interaction. One reviewer noted that their parents chose LPL after extensive research into available options, expressing relief and happiness at their decision based on the vibrant activities and beautiful property.

The caliber of food and dining experiences has also received acclaim from many residents and their families. Some describe it as restaurant-quality fare served in a hospitable environment where special dietary requirements are met without compromising on taste or presentation. Residents at LPL regularly participate in social events which contribute to their overall happiness; one family member reminisced about the joyful interactions prior to lockdowns when concerts were held weekly along with organized trips every Thursday.

Despite its array of comforts and supportive services, challenges exist within other facilities that detract from resident autonomy and quality care. Complaints have surfaced regarding sudden price increases that seem disproportionate over short timelines—one review cited price hikes reaching five times the initial estimate alongside manipulative practices involving specialty fees. This creates an unsettling atmosphere reminiscent of immature behavior among leadership akin to "mean girls," reflecting a lack of professionalism towards both staff members and residents amidst an underpinning toxic culture.

While employees at these facilities often strive to deliver high-quality care despite leadership shortcomings, dissatisfaction lingers due to inadequate handling of operational challenges. Some reviews indicate that although certain managers are responsive to resident needs—one reviewer specifically mentioned a property manager's attentiveness—the selling process was marred by negative experiences involving rude customer service representatives who displayed little compassion when issues arose.

The contrasting perceptions between different senior living communities reveal both ends of the spectrum: thriving environments where residents flourish thanks to attentive staff members versus those embroiled in complicated policies that lead to mistrust among potential clients. For instance, while Lake Pointe Landing continues seeing high levels of interest—with waitlists extending up to two years—the frustration surrounding insufficient updates on admissions is palpable among prospective residents eager for transition.

In summary, choosing a senior living community requires thorough consideration not only on amenities but also on underlying management quality and transparency relating to costs. While Lake Pointe Landing emerges favorably among families seeking enriching environments for their loved ones through excellent services provided by dedicated staff in picturesque surroundings—a stark juxtaposition remains with other establishments tarnished by negative behaviors among leadership leading ultimately to distrust amongst current clients wishing only for clear communication about future expectations.

This part of Hendersonville, North Carolina offers convenient access to various amenities essential for senior living. With multiple pharmacies, restaurants, cafes, physicians' offices, and hospitals within a short distance, residents can easily meet their healthcare needs. The proximity to parks like Park at Flat Rock and East Flat Rock Park provides opportunities for outdoor recreation and relaxation. Additionally, the nearby Asheville Regional Airport ensures easy access to travel options. Places of worship such as Biltmore Baptist Church offer spiritual support, while entertainment options like Cinemark theater add to the cultural experience in the area. Overall, this neighborhood provides a well-rounded environment suitable for seniors looking for convenience and comfort in their daily lives.

Pharmacies

• Epic Pharmacies (0.2 miles)
• CVS Pharmacy (0.5 miles)
• Walmart Pharmacy (0.7 miles)
• Walgreens (1.4 miles)
• Economy Drugs (2 miles)
• Walgreens (2.5 miles)
• Whitley Drugs (2.7 miles)

Restaurants

• Subway (0.2 miles)
• McDonald's (0.3 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.4 miles)
• Taco Bell (0.4 miles)
• Burger King (0.4 miles)
• Hardee's (0.4 miles)
• Pizza Hut (0.4 miles)

Cafes

• Starbucks (0.4 miles)
• Underground Baking Co. (1.5 miles)
• Pisgah Coffee Roasters (12.1 miles)
• Starbucks (13.4 miles)
• Cafe La Gaule (15 miles)

Physicians

• MyEyeDr (0.5 miles)
• Blue Ridge Cmnty Health Service (0.8 miles)
• Park Ridge Medical Associates (1.5 miles)
• EmergeOrtho-Hendersonville (1.7 miles)
• Brooks Werner C MD (1.7 miles)
• Shelton Susan, FNP (1.9 miles)
• Beaty Dand MD (1.9 miles)

Hospitals

• Team Member Pharmacy (1.8 miles)
• Pardee Hospital - ICU (1.8 miles)
• Mission St Joseph's (14.5 miles)
• Mission Childrens Hospital (14.9 miles)
• St Luke's Hyperbaric & Wound Care Center (15.1 miles)

Parks

• Park at Flat Rock (3.7 miles)
• East Flat Rock Park (4.5 miles)
• Edneyville Park (6.7 miles)
• Westfeldt River Park (7.6 miles)
• Lake Julian Park (10.9 miles)
• Triple Falls (13.7 miles)
• Dupont State Forest (14.3 miles)

Transportation

• Asheville Regional Airport (AVL) (8.2 miles)

Places of Worship

• Biltmore Baptist Church (12.1 miles)
• New French Broad Baptist Church (14 miles)

Theaters

• Cinemark (12.5 miles)