Carolina Village - CCRC

Pros

• The facility is described as beautiful, with friendly, welcoming staff and residents.
• Staff across all roles routinely greet residents, contributing to a warm, home-like environment.
• The summer camp is highlighted as a standout feature funded by generous retirees.
• The health center and rehab services are praised for thorough, attentive, high-quality care.
• The community is portrayed as a compassionate village where families feel at home.
• The overall care and support are described as extraordinarily loving and devoted.

Cons

• Reviewers note that things are not good now.
• Some reviewers say there are staff who are far below the expected bar of competence and moral decency to care for residents.
• There are reports of injustice and unacceptable behaviors that go unnoticed by those in power and can cause further damage.
• The facility's once strong reputation is crumbling due to negative, careless, pompous, and self-serving actions by the main administrative staff.
• The administration and certain nursing and staff development leaders are accused of harassing, demoting, depreciating, and getting rid of staff who oppose their approach.
• They keep staff with numerous complaints, including some borderline abuse claims, and allow bullying to occur.
• Parking and driving are reportedly impossible due to new construction, with signage that is not helpful.
• The medical center is criticized as not being a true medical center because there are no on-call NPs and concerns could be ignored for days.

Review

Carolina Village and its Carolina Caring and Compassionate Village spirit come through in many voices here: a place that feels bright, welcoming, and alive with the energy of people who care deeply about one another. Across the notes, there's a shared sense that the surroundings are beautiful and well cared for, but what really stands out is the people - the staff who greet you at the door, the security team at the front gate, the reception volunteers, the nursing crew, and the maintenance folks who all seem to treat residents and visitors like part of a large, caring family. The sense of community is so strong that even a little therapy dog named Zeke turns into a star, drawing smiles and attention as part of the daily life here. One recurring refrain is that this is more than a place to live or heal - it's a village where kindness and connection matter every day.

From the perspective of a hospice volunteer who has spent months visiting, the human element is the standout feature. The writer describes a facility that is physically pleasant, but the real difference-maker is the people. Everywhere you go, there's time taken to say hello, a smile shared, and a sense that residents and families are seen. The volunteer's experience - paired with the dog's charm and the degree of warmth shown across roles - paints a picture of a place where someone's presence can feel like a reassuring touchstone. The language conveys a sense of privilege in being able to contribute to a community that already feels like a family, where even a therapy dog can be part of a healing ecosystem.

There is also a strong positive thread about rehab and health-center experiences. One reviewer explains that after a fall and surgery, they found the rehab journey to be outstanding: the care felt thorough and attentive around the clock, the meals were good with choices that respected diabetes management, and the rehab therapy itself was described as excellent and comprehensive enough to keep them on a constructive recovery path. The same voice emphasizes the overall environment - the facility, its cleanliness, and the sense that residents receive personal attention and support that helps them feel better and go home stronger. It's a testament to a climate that encourages recovery with professional, round-the-clock support and a menu that respects individual health needs.

Yet the conversations here are not one-note. There's a strong?, almost accusatory, undercurrent from some voices about the administration. Off-record comments speak to a shift in the community's feel over the past several years, suggesting that "not good" would be an apt summary for the administrative climate four to five years ago. The concerns portray a pattern where certain administrators, nursing directors, and staff development leaders are described as misusing power, engaging in demotion or harassment, and tolerating or enabling staff who have multiple complaints or even borderline abusive claims. The tone is urgent: there's worry that injustices get swept under the rug, and that those who speak up or push for change may face pushback or removal. The call to action is for the board to step in, to work together to address what are called "negative power players," and to restore the community's hard-won reputation by safeguarding a fair, respectful, and morally sound work environment for those caring for residents.

Despite the criticisms of administration, many reviewers celebrate the love, dedication, and stability that come from the staff who clearly enjoy their work and its purpose. Several narratives emphasize that families and residents experience warmth in everyday moments: "the best place to have someone you love" and "my aunt loves it" appear as simple, powerful affirmations. There are stories of siblings and parents seeing real, compassionate care - "my brother is there now. The care he's getting is very good." There are even practical notes about the community's amenities - guest quarters for visiting family, the sense that the health-care setting feels more like a welcoming, complete living environment than a typical nursing facility, and the occasional reminder that the campus is large and busy with construction in progress, which has created some parking and signage challenges.

The narratives also weave in a sense that Carolina Village is a living history for many families. Long-tenured staff and memory of past residents add a culinary and cultural texture to the place - stories about grandparents who lived there, staff who remembered them, and the way the community has evolved to accommodate different levels of care, from independent living to assisted living to skilled nursing. Several accounts describe the campus as a place of dignity and comfort - a "home sweet home" atmosphere with quiet, upscale surroundings, well-kept buildings, and a landscape that invites residents to feel connected to something larger than the daily routine. There are mentions of specialized programs, like Ageless Grace, that reflect a willingness to invest in residents' cognitive and physical well-being and to celebrate the ways in which aging with grace can be supported through thoughtful programming.

In one of the more expansive reflections, a family member describes a long arc of care that stretches over a decade: from peaceful, attractive apartments for a mother to assisted living, and finally to the medical center and long-term care within the same village. That story ends with gratitude and a personal commitment to return - a sense that the organization's impact has extended beyond the resident to the broader family network. The closing sentiment is one of heartfelt thanks and a personal pledge to participate in the community's life going forward. It's a consistent thread: even amid concerns about administration or logistics, the core promise of Carolina Village remains the steady, loving support that families come to rely on during some of life's most challenging years.

Taken together, the reviews portray a place that is undeniably distinguished by its strong sense of community, its dedication to compassionate care, and its rich array of amenities. The campus feels alive with purpose - from the therapy dog and front-desk smiles to the bustling rehab floor and well-maintained common spaces. The most resonant notes are the human ones: the staff who treat residents with respect, the retirees who fund enrichment programs, the families who find comfort and connection, and the residents who create a tapestry of memories that give the village its unique character. At the same time, there are clear concerns about administrative behavior and decision-making, as well as logistical hurdles like construction-related parking challenges. In the best moments, Carolina Village emerges as a place of real homecoming and healing; in the most critical moments, it calls for thoughtful leadership to preserve the very values that make it cherished by so many.

Pharmacies

• Epic Pharmacies (0 miles)
• Walmart Pharmacy (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.6 miles)
• Economy Drugs (2.2 miles)
• Walgreens (2.7 miles)
• Whitley Drugs (2.9 miles)

Restaurants

• Subway (0.4 miles)
• McDonald's (0.5 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.5 miles)
• Taco Bell (0.5 miles)
• Burger King (0.5 miles)
• Hardee's (0.6 miles)
• Tequilas Bar & Grill (0.6 miles)

Cafes

• Starbucks (0.5 miles)
• Underground Baking Co. (1.7 miles)
• Pisgah Coffee Roasters (12.2 miles)
• Starbucks (13.2 miles)
• Cafe La Gaule (15.1 miles)

Physicians

• MyEyeDr (0.7 miles)
• Blue Ridge Cmnty Health Service (0.7 miles)
• Park Ridge Medical Associates (1.5 miles)
• EmergeOrtho-Hendersonville (1.9 miles)
• Brooks Werner C MD (1.9 miles)
• Shelton Susan, FNP (2.1 miles)
• Beaty Dand MD (2.1 miles)

Hospitals

• Team Member Pharmacy (2 miles)
• Pardee Hospital - ICU (2 miles)
• Mission St Joseph's (14.4 miles)
• Mission Childrens Hospital (14.8 miles)

Parks

• Park at Flat Rock (3.9 miles)
• East Flat Rock Park (4.7 miles)
• Edneyville Park (6.5 miles)
• Westfeldt River Park (7.5 miles)
• Lake Julian Park (10.7 miles)
• Triple Falls (13.9 miles)
• Dupont State Forest (14.4 miles)

Transportation

• Asheville Regional Airport (AVL) (8.1 miles)

Places of Worship

• Biltmore Baptist Church (12 miles)
• New French Broad Baptist Church (14.2 miles)

Theaters

• Cinemark (12.4 miles)