600 Carolina Village Rd, Hendersonville, NC 28792
For more information about senior living options: (844) 490-3973
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The staff are exceptionally friendly and genuinely caring toward residents. The facility is beautiful, clean, and well maintained. The rehab program is top-notch, with thorough therapy and attentive care. Families feel that the community is like a home, with a warm, welcoming environment. The retirement community provides independent, assisted, and nursing care with abundant amenities. Visitors note that staff from security to nursing take time to greet them, creating a welcoming atmosphere. The campus supports a vibrant community, including programs such as a summer camp funded by generous donors. Residents and staff are described as kind, devoted, and loving, contributing to a compassionate village.
There are voices saying things are not good now, with concerns about staff competence and moral decency. There are reports of injustice and unacceptable behaviors that are swept under the rug by those in power. The main administrative staff are accused of devaluing quality, harassing, demoting, and removing staff who oppose them. They keep staff with numerous complaints and allow bullying to continue. The writer fears negative power players are slowly ruining the facility's life's work. The medical center is criticized for not having on-call NPs and for concerns that could be ignored for days with severe consequences. There are calls for better customer service.Carolina Village in Hendersonville operates as a true continuing care retirement community, best suited for families who want a single campus offering independent living, assisted living, and skilled nursing. It appeals to residents who prize connection, a warm, home-like atmosphere, and a robust social calendar - evidenced by programs such as a summer camp funded by generous retirees. The day-to-day culture places priority on relationships, with staff who greet residents warmly and engage consistently. For families seeking a place where a loved one can age in place while remaining connected to neighbors and familiar faces, this campus is a strong match.
But there is a caveat: governance and consistency in leadership have been cited as a risk by some families. While the community remains beloved by many, several reviews describe a shift in administrative tone over the last few years, with concerns about how problems are addressed and how staff are treated. Add in practical irritants like ongoing construction that has complicated parking and signage, and the mix suggests that the on-the-ground experience can hinge on how well management is aligned with frontline care.
The principal positives center on people and care. Frontline staff are repeatedly described as friendly, attentive, and personally invested in residents. The facility is well maintained, with an upscale feel that still reads as home-like. In the health center, rehab and nursing care are frequently praised as thorough and compassionate, with residents and families noting meaningful improvements and a humane, patient-centered approach. The campus also supports families with guest quarters and a lively calendar of activities; the continuum of care reduces upheaval if a loved one's needs rise over time.
The most persistent concerns worry admin performance rather than the day-to-day care. Some reviews allege that the leadership culture under certain leaders has allowed bullying, demotion, and inadequate responses to complaints, undermining the trust that should exist between families, residents, and the administration. On the medical side, the center is praised for rehab, but there is a sense that it is not a full medical center in the strict sense - on-call NPs or continuous physician oversight may be limited, which means urgent medical questions sometimes wait. And practical friction persists: parking is tight during construction and signs are sometimes lacking.
Weighing the positives against the complaints, Carolina Village remains a compelling option for families prioritizing continuity of care and a strong sense of community. The top-tier frontline care, the welcoming environment, and the continuum of services can offset the administrative wobble if leadership actions demonstrate accountability. For long-term care planning, the ability to move from independent to assisted to skilled nursing without relocating is a major financial and emotional efficiency. However, the risk is real: unresolved governance issues can erode trust and degrade the quality of everyday experiences, especially for residents who rely on consistent advocacy.
For families leaning in, due diligence matters most. Schedule multi-hour visits at different times, talk candidly with frontline caregivers, and request a meeting with the administrator to hear current priorities and improvement plans. Obtain a transparent care plan, pricing breakdown, and an understanding of who is on call after hours. If leadership transparency and governance are non-negotiable, consider alternatives in the Hendersonville area with steadier leadership and clearer accountability, or communities that offer stronger on-call medical oversight and more predictable customer service. When Carolina Village checks those boxes of care quality, continuity, and a genuine sense of home, it delivers a viable, emotionally sustainable pathway for aging in place on one campus.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Asheville Regional (8 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Carolina Village is a Continuing Care Retirement Community (CCRC) located in Hendersonville, NC. Our community offers two types of care for residents: Independent Living and Memory Care. At Carolina Village, we strive to provide a comfortable and supportive environment where individuals can age gracefully and receive the necessary assistance they need.
Our community boasts an array of amenities to cater to our residents' needs. We offer devotional services off-site, providing spiritual support for those who seek it. We also have indoor common areas for socializing and connecting with fellow residents.
In terms of care services, Carolina Village offers specialized diabetic care for residents who require it. Our staff is trained to provide the necessary support and assistance to help manage diabetes effectively.
Keeping our residents engaged and active is important to us. We organize devotional activities off-site, allowing individuals to participate in religious practices outside of our community. Additionally, there are numerous opportunities for recreation nearby, including two cafes, two parks, eight pharmacies, 17 physicians' offices, 24 restaurants, and two hospitals – all conveniently located within close proximity of our community.
At Carolina Village, we pride ourselves on creating a warm and welcoming environment where seniors can enjoy a fulfilling lifestyle while receiving the appropriate level of care they need.
Carolina Village - CCRC is located at 600 Carolina Village Rd, Hendersonville, NC 28792 in Polk County, North Carolina
Yes, Carolina Village - CCRC provides memory care services for residents with mild or advanced stages of dementia or Alzheimer's disease.
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