Lake Pointe Landing in Hendersonville, NC
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333 Thompson Street, Hendersonville, NC 28792
For more information about senior living options: (844) 490-3973
The staff and residents are consistently pleasant and friendly, with ongoing activities that keep everyone busy and happy. Lake Pointe Landing is described as a great retirement community with excellent services and well-kept homes and grounds. The dining is restaurant-quality, featuring a fabulous chef and delicious meals. The community offers strong safety measures, including 24-hour security and on-site nursing. The grounds and setting are beautiful and well-maintained, with amenities like a lake and an elegant atmosphere. Families note that the staff are caring, supportive, and good at communicating. The Bridge at Lake Pointe Landing is praised as beautiful, clean, well-appointed, and reasonably priced, with a casual yet elegant vibe.
The front desk staff are rude, belligerent, and dismissive toward residents and visitors. The leadership is described as bullies who reprimand staff for speaking up and manipulate schedules. The overall environment is toxic, with a focus on liabilities and profits rather than genuine resident care. Some employees lack empathy toward residents' medical needs and fail to listen to family concerns. Bookkeeping is archaic and limited in payment options, with unresolved billing errors. The wait list to enter is very long, often around two years. The lake view advertised is not real, described by some as a muddy field (Mud Flat Landing). The community is very expensive and not affordable for many potential residents.Lake Pointe Landing is best suited for active seniors who want a spacious, upscale campus with a broad spectrum of housing options and ready access to assisted living when needed. The community shines for residents who prize a strong social calendar, restaurant-grade dining, and security-conscious living in a campus that includes independent villas, patio homes, and apartments, plus a dedicated Bridge option for later-stage care. Families should expect to pay a premium for the full package, and they should be prepared for a waiting period: waitlists are long, and the stride from independent living into assistance can be complex. For those who prioritize cost containment or a small, tightly run operation, alternatives deserve serious consideration.
Alternatives merit consideration for several reasons. Some families will want a setting with steadier front-desk interactions and consistently welcoming staff, as multiple reviews describe rude, dismissive behavior at the front desk and a perception that leadership tolerates or encourages a punitive culture. Billing transparency also emerges as a concern in a slice of experiences, including limited online payment options and reported errors that were slow to resolve. Additionally, the expansive scale of The Bridge and Harbor options may feel overwhelming for residents who benefit from a quieter, more intimate environment or more predictable day-to-day operations. For memory care or diabetes support needs, verify concrete policies rather than accepting assurances.
The strongest pros - enhanced by several durable positives - tend to offset the most manageable cons when families assess what matters most. The grounds are consistently described as beautiful, and the campus design supports independent living with real privacy and access to outdoor space, including screened patios and lake-adjacent views that sell well in tours. Dining is repeatedly praised as among the best features, with a restaurant-quality kitchen and abundant meal choices, plus a bistro and catering options that keep social opportunities alive even when staffing tightens. The breadth of programming - trips, lectures, fitness classes, arts and crafts, theater groups - creates meaningful engagement, reducing isolation for residents who want to stay active. Security is another standout, with 24-hour coverage and a culture of monitoring that reassures families about safety.
Yet the cons cannot be ignored, and they weigh differently depending on the family's priorities. The most frequent negative threads center on interpersonal culture: front-desk rudeness or dismissiveness and occasionally tense administrative interactions that make families fear they will be sidelined when concerns arise. This is not only about personality but about a perceived willingness to listen and respond; several families report coercive or punitive responses to questions or concerns. Another notable issue is affordability: Lake Pointe Landing is described as expensive, with some residents or their families feeling the value stems from a "pay-as-you-go" model that still comes with high monthly costs. Some reviews highlight uneven staffing for in-house dining, which can limit social dining opportunities and push residents toward delivered meals, diminishing peer interaction during meals.
For a practical decision, use a targeted due-diligence lens. During tours, press for concrete demonstrations of culture: observe front-desk interactions with multiple visitors, ask for written policies on medical assistance (including insulin pumps and memory care transitions), and request a clear, up-to-date schedule of activities and meals. Scrutinize the contract and billing terms: confirm the consequences of moving out, the timing of refunds, and the exact auto-pay capabilities, then compare with a similar facility's billing ecosystem. If memory care or diabetes needs are likely, insist on meeting the care supervisor and reviewing incipient care plans. Finally, compare Lake Pointe Landing's Bridge and Harbor options against smaller, more intimate communities to see which environment best fits the resident's temperament and care trajectory.
The bottom line: Lake Pointe Landing delivers a polished, activity-rich lifestyle with excellent dining, strong safety, and ample on-site amenities, making it a standout choice for families seeking social vitality and flexible housing that can scale with care needs. It is a compelling option for those who can afford the premium and who feel confident in navigating occasional governance and billing friction. For families prioritizing transparent administration, cost discipline, or a calmer, more intimate setting, or for those with immediate memory-care or strict insulin-management requirements, alternatives - whether smaller independents or communities with more rigorous family engagement policies - are worth exploring first. A careful, disciplined visit with real conversations about culture and finances will determine whether Lake Pointe Landing truly fits the long-term plan.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lake Pointe Landing in Hendersonville, NC is an assisted living community that offers a range of care services and amenities to cater to the unique needs of its residents. With a focus on independent living, Lake Pointe Landing provides a comfortable and nurturing environment for seniors.
The community boasts various amenities aimed at enhancing the overall quality of life for its residents. These include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. The dining room offers restaurant-style dining with delicious meals prepared by the culinary team. Additionally, there is a fitness room and wellness center to promote physical health and well-being.
Residents can enjoy their free time engaging in activities such as gaming in the dedicated room, relaxing in the garden or outdoor spaces, or reading in the small library. Wi-Fi/high-speed internet is also available for those who want to stay connected online. Community-operated transportation is provided for convenience, including transportation arrangements to doctors' appointments.
For residents requiring additional care, Lake Pointe Landing offers services such as assistance with activities of daily living, medication management, and coordination with healthcare providers. There is also 24-hour supervision and call systems to ensure safety and security at all times.
Regarding nearby amenities, there are two cafes, two parks, eight pharmacies, 17 physicians' offices, 24 restaurants nearby ensuring easy access to various services and recreational opportunities.
At Lake Pointe Landing in Hendersonville, NC, residents can expect personalized care services combined with an array of amenities that promote independence and overall well-being.
Lake Pointe Landing is located at 333 Thompson Street, Hendersonville, NC 28792 in Polk County, North Carolina
Lake Pointe Landing on seniors.fyi includes 12 photos including images showing dining, interior, architecture, lighting, living room, windows, building, entrance, and more.
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