Mountain View Assisted Living

Pros

• The staff at Mountain View is praised for their caring approach and treating residents as family.
• Many visitors noted the facility's cleanliness and well-organized dining services during their visits.
• The positive atmosphere and variety of activities offered for residents were highlighted as impressive features of the community.
• The facility provides a good outdoor space and has been described as having a nice ambiance.
• Some reviewers appreciated the personal attention given to each resident’s needs, showcasing a commitment to individualized care.
• Several users expressed relief at finding a facility that genuinely cares about its residents, which was contrasted with previous negative experiences elsewhere.

Cons

• The facility director lacks compassion and treats patients with cruelty.
• Families are discouraged from being involved with their loved ones.
• The facility is understaffed, leading to poor care for residents.
• Many residents suffer from bedsores and bruises due to inadequate attention.
• The facility has deteriorated in cleanliness and quality of care under new management.
• There is a lack of activities and poor food quality for the residents.
• Inexperienced aides provide negligent care, contributing to unsafe conditions.
• The environment feels institutional and uninspiring, lacking joy and interaction for the residents.
• There are significant delays in providing medical records when requested by families or other facilities.
• Patients seem to be neglected, leading to deterioration in their physical and mental well-being.

Review

Mountain View Assisted Living pulls a range of sentiments from those who have experienced its services, with reviews illuminating both the commendable aspects and glaring deficiencies of the facility. Many individuals express profound appreciation for the warm and caring environment fostered by certain staff members, particularly Sydney and Crystal, who are praised for their management capabilities. Families feel a sense of loyalty to Mountain View due to its welcoming nature; for many, it feels like a home away from home. In fact, community endorsements from local health care workers underscore the trust placed in this facility when placing loved ones there.

However, contrasting these positive experiences are narratives of neglect and concern regarding patient care and management practices that highlight serious shortcomings within the facility. Reviewers lament an apparent lack of compassion from the Facility Director, whom some characterize as cruel and uncaring towards residents. This detachment has led families to feel discouraged from being involved in their loved ones' care. Furthermore, several accounts document understaffing issues that leave residents unattended for extended periods, exacerbating feelings of neglect among families worried about the well-being of their loved ones.

A particularly distressing theme involves reports of poor living conditions highlighted by incidents such as bedsores and bruises on patients—issues that bring into question not only the quality of individual care but also overall operational standards at Mountain View. One reviewer describes attempting to report these problems only to face bureaucratic indifference from local agencies like DSS (Department of Social Services). The sense of urgency is palpable as family members share heart-wrenching concerns about their relatives’ deteriorating health due to lackluster support from caregivers in the facility.

Transitioning management appears to correlate with declining conditions at Mountain View. Long-time visitors noted that despite once providing attentive care in a clean environment, significant changes were observed after new management took over—leading to complaints about cleanliness, insufficient staffing levels, inadequate activities for residents, and poor food quality. The emotional toll on families was evident as they recounted how their loved ones’ overall demeanor shifted negatively amid these changes, leading some reviewers to lose faith entirely in the facility's ability to provide adequate care.

Contrastingly, there are moments where reviewers laud positive experiences; they recount tours marked by pleasant interactions with staff who were described as accommodating and engaged with residents’ needs. A few recognize cleanliness during visits and note that while facilities may feel dated or institutionalized—a common concern echoed throughout these reviews—the positive atmosphere created by certain staff members can sometimes overshadow physical shortcomings in infrastructure.

In summary, Mountain View presents a dichotomy—where warmth and compassion coexist with allegations of negligence and mismanagement. While some can find solace in knowing their family members receive attentive care amidst what they describe as challenging circumstances elsewhere, others voice urgent calls for improvement in oversight and treatment standards within the facility itself. For prospective families considering this community for a loved one’s placement or transition into assisted living arrangements, it is vital to weigh personal testimonials against one another while seeking assurances about not just costs but true quality of life afforded through dedicated caregiving practices.

Restaurants

• Monte's Sub Shop (1.7 miles)
• McDonald's (2.3 miles)
• Chick-Fil-A (3.2 miles)
• Cook Out (3.3 miles)
• Subway (3.4 miles)
• McDonald's (3.5 miles)
• Bojangles' Famous Chicken 'n Biscuits (3.5 miles)

Physicians

• Park Ridge Medical Associates (2.9 miles)
• Blue Ridge Cmnty Health Service (3.5 miles)
• MyEyeDr (3.6 miles)
• EmergeOrtho-Hendersonville (4.4 miles)
• Brooks Werner C MD (4.4 miles)
• Pardee Urological Associates (4.5 miles)
• Asheville Cardiology Associates - Hendersonville (4.5 miles)

Pharmacies

• Walmart Pharmacy (3 miles)
• Epic Pharmacies (3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.1 miles)
• Ingles Market (4.5 miles)
• Economy Drugs (4.7 miles)
• Walgreens (5.4 miles)

Cafes

• Starbucks (3.5 miles)
• Underground Baking Co. (4.5 miles)
• Starbucks (10.2 miles)
• Pisgah Coffee Roasters (11.9 miles)

Hospitals

• Team Member Pharmacy (4.4 miles)
• Pardee Hospital - ICU (4.5 miles)
• Mission St Joseph's (11.3 miles)
• Mission Childrens Hospital (11.8 miles)

Parks

• Westfeldt River Park (4.8 miles)
• Park at Flat Rock (6.9 miles)
• Edneyville Park (7 miles)
• Lake Julian Park (7.7 miles)
• East Flat Rock Park (7.7 miles)
• Blue Ridge Parkway (12.5 miles)

Transportation

• Asheville Regional Airport (AVL) (5.2 miles)

Places of Worship

• Biltmore Baptist Church (9.1 miles)

Theaters

• Cinemark (9.3 miles)