AZ State Veteran Home

Pros

• The staff are amazing, caring, respectful, and competent.
• End-of-life care at the facility is described as excellent.
• Robyn, the head nurse of the C2 unit, is seen as caring, compassionate, and responsible.
• The facility is beautiful, modern, and well maintained with a friendly front-desk staff.
• The staff are super friendly, professional, and security is great.
• It is a high-quality place for veterans, with engaging activities and attentive care.
• The administration is pleasant and helpful, with staff who demonstrate strong work ethic.

Cons

• Patient care is substandard and caregivers come and go like water.
• Staff allegedly refused to wear masks.
• Five residents have died there from Covid.
• No one has accepted responsibility for the loss of life and heartache they have caused.
• The CNA named Robert is described as cold and rude to the patient, hurting him when lifting.
• The patient was in ICU three times for severe UTIs and staff rarely helped her.
• The family has waited a week for belongings and has been given the runaround.
• Most residents come here and pass.

Review

A steady chorus of voices converges on the Arizona State Veterans Nursing Home, painting a picture of a facility where care, compassion, and a veteran-focused culture are the norm. Across many reviews, families and residents consistently describe a place that feels well run, with staff who are respectful, kind, and highly competent. The reverberating sentiment is that this is a newer, purpose-built home for those who served, with a sense of dignity and safety woven into the daily routine. In several accounts, the atmosphere is described as welcoming and professional, with references to the clean environment and the overall high standard of care that accompanies a veteran-focused facility.

A recurring thread highlights individual staff members who have left a lasting impression. One reviewer singles out Robyn, the head nurse in the C2 unit, saying she should be nominated for sainthood for her caring, compassion, and responsibility at every step. The front desk is given praise too, with Richard, the security guard, described as a great man who contributes to a warm first impression for visitors and residents alike. The praise extends to the broader nursing and care team, with comments like "super friendly staff," "nurses live here," and statements that the staff are "amazing" in their attentiveness and professionalism. Several families mention how the administration is approachable and how the staff consistently makes residents feel seen and respected.

For many veterans and their families, the facility is experienced as an environment that actively supports rehabilitation and daily engagement. A resident in unit D2 notes that the staff are good and the food is decent, though they express a wish for larger cubicles to alleviate a sense of cramped space. Another account emphasizes ongoing activities and opportunities for residents to stay engaged, including regular church attendance and other programs designed to keep people active. Families praise the way the staff help with daily living, the attention to cleanliness, and the greeting they receive when they visit. There is a strong sense in these remarks that the home treats residents with dignity, helps them stay connected to meaningful routines, and fosters a community where veterans feel valued.

Alongside the overwhelmingly positive experiences, there are voices of concern that depict a more complicated reality. One reviewer describes the facility as a hospice in practice rather than a home, pointing to restricted movement, a small private area, and smoking limitations. This perspective frames the care as substandard compared to expectations, with warnings that caregivers can be inconsistent and that the atmosphere can feel unsettled for families seeking stability. Another deeply felt critique recounts a painful period for a mother who was rehabilitating there, including recurrent ICU stays for UTIs, dissatisfaction with care, and a troubling episode involving a server who wore a mask improperly while bringing meals. The reviewer also notes a distressing claim that five residents, including their mother, had died from Covid while at the facility, and expresses frustration over delays and a lack of accountability regarding belongings that remain missing after a death.

Specific negative interactions are also cited, illustrating that not all experiences align with the broader praise. A single review describes a negative interaction with a CNA named Robert, characterizing him as cold and rude to a resident who cannot walk, and alleging instances of him causing discomfort or harm during transfers. While this is only one account among many, it underscores the mixed experiences that can occur in any large care setting and the importance families place on respectful, gentle handling of residents, particularly those with limited mobility.

Despite the instances of concern, other residents and families continue to offer strong endorsements of the home. Several accounts celebrate the ongoing dedication of caregivers to keep residents clean, comfortable, and engaged, with particular emphasis on how the staff get residents involved in daily routines and activities, and how the administration maintains a patient-centered, compassionate approach. One review describes the facility as "the best by far" they have seen for a 92-year-old father who had previously felt depressed and bored in another care setting; after moving to ASVH, the family noticed improvements in mood, activity levels, and overall well-being, including regular church attendance and meaningful social engagement.

In sum, the Arizona State Veterans Nursing Home emerges in these reviews as a place of considerable strengths and notable challenges. The robust praise for compassionate, capable staff, welcoming atmosphere, and veteran-oriented care sits alongside concerns about consistency of care, the emotional weight of end-of-life and Covid-era experiences, and a few specific negative incidents. For many, the facility represents a trusted, respectful home where veterans are treated with dignity, given opportunities to stay active, and supported by a community of caregivers who strive to do their best. For others, lingering questions about care standards, accountability, and the handling of sensitive situations invite ongoing reflection and discussion.

This part of Phoenix, Arizona, offers a convenient and diverse range of amenities for seniors considering living in the area. With multiple hospitals and pharmacies within close proximity, residents have easy access to healthcare services. There are also various dining options, cafes, and physicians nearby to cater to different preferences and needs. The availability of public transportation options such as METRO stations adds to the convenience of getting around the city. For those seeking spiritual fulfillment, several places of worship are located within a few miles. Additionally, the presence of parks provides opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded environment for seniors looking for a vibrant community with essential services and leisure activities easily accessible.

Hospitals

• Carl T Hayden VA Medical Center, Recreation Therapy (0.1 miles)
• St Josephs Neurological ICU (1.2 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (1.3 miles)
• Banner – University Medical Center Phoenix (2.4 miles)
• Abrazo Central Campus (2.8 miles)
• Surgical Specialty Hospital Of Arizona (3 miles)
• Maricopa Medical Center (3.6 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)

Restaurants

• George & Dragon Restaurant (0.4 miles)
• Taco Bell (0.9 miles)
• McDonald's (1 miles)
• Kobalt (1.1 miles)
• Windsor (1.2 miles)
• Federal Pizza (1.2 miles)
• Del Taco (1.2 miles)

Cafes

• Lux Central (0.4 miles)
• Dark Hall Coffee (1.1 miles)
• Starbucks (1.6 miles)
• Panera Bread (1.7 miles)
• Starbucks (2.2 miles)
• Fair Trade Cafe (2.7 miles)
• Lola Coffee (2.7 miles)

Physicians

• Arizona Eye Specialists (0.7 miles)
• Phoenix Skin Medical Surgical Group (1 miles)
• SimonMed Imaging - Phoenix (1.4 miles)
• Dignity Health Peppertree Family Medicine (1.4 miles)
• Keystone Natural Family Medicine (1.5 miles)
• Banner Family Medicine Center (2.4 miles)
• Bethany Women’s Healthcare (4.5 miles)

Transportation

• Thomas/Central Ave METRO (1.2 miles)
• METRO McDowell/Central Ave (2.3 miles)
• Airport Rent-A-Car (4 miles)
• Hertz Rent A Car (4.8 miles)

Places of Worship

• First United Methodist Church of Phoenix (1.4 miles)
• Roosevelt Community Church (2.7 miles)
• Primera Iglesia United Methodist Church (3.9 miles)
• Open Door Fellowship Church (4.6 miles)
• Christ Church of the Ascension (4.8 miles)

Parks

• Encanto Park (2.2 miles)
• Margaret T. Hance Park (2.5 miles)
• Granada Park (3.1 miles)
• Royal Palm Park (4.6 miles)

Theaters

• AMC Arizona Center 24 (3 miles)