4000 North 3rd Avenue, Phoenix, AZ 85013
For more information about senior living options: (844) 490-3973
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This facility is fantastic. The facility is spotless and well-maintained. The new leadership genuinely cares about their residents and ensures that their needs are being met. What a beautiful community, very clean and well-maintained. The staff is kind, attentive, and truly care about the residents. The overall atmosphere is welcoming and positive, and the food is absolutely delicious. The mother has been there for almost six months and is happy with the medical care and daily living assistance.
The facility has medications that are consistently late and unresponsive staff, with the front door and phones often not working. A severe staffing shortage led to dangerous neglect, resulting in residents suffering injuries due to delayed care. Management and staff failed to apologize for negligence and even pressured families to remove their loved ones. The management is described as abusive and neglectful, and the overseeing company is labeled criminal by reviewers. Emergency call buttons sometimes go unanswered for long periods, especially at night, due to minimal staffing. Some staff provide wrong medications and communicate with residents in disrespectful ways. There are serious allegations that a director physically assaults residents and that the parent company covers it up. Families were told to move residents to third-party hospice instead of delivering adequate care. Overall, reviewers urge avoiding the facility due to neglect, verbal abuse, and numerous complaints.The Silver Birch of Midtown, which used to be known as Bridgewater, has been at the center of a wide range of experiences shared by residents, their families, and caregivers. Several reviews highlight a noticeable positive shift since the facility came under new leadership in March 2025. Complainants and fans alike describe a community that feels more cohesive, with management that appears genuinely invested in the well-being of residents. In these accounts, the atmosphere is frequently described as warm and home-like, with smiling residents and staff who seem to enjoy their roles. The emphasis on social connection is clear: there are multiple mentions of regular activities, gatherings, and opportunities for residents to engage in meaningful ways, helping people feel a sense of family and belonging in a communal setting.
Cleanliness and maintenance repeatedly surface as strong points in the more favorable comments. Reviewers note a facility that is spotless and well-kept, with careful attention paid to the environment in which residents live. The new leadership is credited by several reviewers with creating a culture that prioritizes resident needs, ensuring that daily routines - from meals to activities - are organized and thoughtfully executed. In these perspectives, the staff is described as kind and attentive, with a welcoming overall mood that contributes to a feeling of safety and comfort. The combination of clean surroundings, proactive programming, and approachable staff paints a picture of a community that residents and families can call home.
Yet, alongside the praise, there are persistent and specific grievances that recur across multiple reviews. A number of residents' families report that medications are consistently late and that basic comforts - such as being fed promptly when a resident cannot reach the kitchen due to an injury - are not reliably provided. Several reviews mention nonfunctional or poorly staffed front-door systems and unresponsive phones, which compound anxieties about timely care and communication. These practical gaps - healthcare responsiveness and accessibility - are often cited as the most frustrating and disheartening experiences, especially for families trying to stay informed and involved in a loved one's daily care.
The facility's memory care experience is a focal point of serious critique. One long, highly detailed account describes a devastating decline in care for a sister who lived in the memory care unit (when it was Bridgewater) through her dementia progression and the Covid era. The reviewer alleges severe staff shortages, delayed call-light responses, and preventable injuries - including two fractures in the same arm that required multiple surgeries. The narrative contends that management failed to apologize or take accountability, and instead pressed the family to remove the resident from the facility. The memory care unit is described as previously marketed to handle all levels of dementia, which amplifies the sense of betrayal and misrepresentation in those memories. This story also touches on broader concerns about staffing and the management's willingness to transfer residents to third-party hospice care in ways that feel financially driven rather than resident-centered.
Other critiques broaden the scope of concern to systemic issues and alleged mismanagement. Several reviewers complain that care and cleaning staff can be friendly, but the supervisory and administrative teams are accused of abuse, neglect, or even criminal behavior. Claims include under-staffing during the pandemic, leading to a fragile, skeletal crew, insufficient emergency response, and a pattern of preventing or discouraging families from pursuing appropriate care. Some reviewers go further, alleging that executives and the parent company tolerate or cover up problematic conduct, and that certain practices - such as pressuring families to accept transfers or discarding a resident's personal property - point to a lack of accountability and ethics at the highest levels of the organization.
Within this mosaic of experiences, a recurring thread centers on individual staff interactions, particularly with a person named Erica. Several reviews describe Erica as a problematic figure - rude, uncooperative, or inconsistent in her communications with families and residents. This figure is singled out repeatedly as a point of friction or dissatisfaction, used by some families as a warning beacon about the quality of service and responsiveness. The prominence of this person in multiple accounts suggests that staff-resident and staff-family communication dynamics are a critical tipping point for overall sentiment about the facility.
Amid the mixed and sometimes starkly divergent experiences, there are moments of genuine appreciation and stability. A number of residents' families commend the facility for reliable daily communication, especially when it comes to updating loved ones about medical status and daily life. They note that staff members - whether in caregiving or support roles - can be attentive, provide timely information, and help residents feel connected to their families. The presence of on-site amenities such as a salon and regular activity calendars, plus the opportunities for off-site outings and on-site entertainment, contribute to a sense of normalcy and care for those who are able to participate.
Ultimately, the reviews present a facility with a dual personality: one that is capable of delivering a warm, activity-rich, clean, and family-oriented environment under new leadership, and another that raises serious concerns about safety, accountability, and staffing. For families considering The Silver Birch of Midtown, these voices encourage a careful, nuanced examination of what is most important to them and their loved ones - from timely medication and reliable call responses to transparent communication and consistent, compassionate care. The recurring issues around staffing, administration, and specific personnel highlight the importance of independent due diligence, direct conversations with frontline caregivers, and a clear understanding of how the facility plans to address ongoing safety and quality concerns.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (6 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.BridgeWater Assisted Living Midtown in Phoenix, AZ is a warm and inviting community that offers a range of care services for seniors. With both Independent Living and Memory Care options available, residents can find the level of support that meets their specific needs.
Our residents enjoy a comfortable and fully furnished living space, complete with amenities such as cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with meal preparation and service, accommodating special dietary restrictions to ensure everyone's needs are met.
At BridgeWater Assisted Living Midtown, we understand the importance of maintaining an active lifestyle. That's why we offer resident-run activities as well as scheduled daily activities to keep our residents engaged and entertained. Additionally, our community is surrounded by 14 cafes, 4 parks, 13 pharmacies, 7 physicians' offices, 39 restaurants, 4 transportation options, 4 places of worship, 1 theater nearby for convenient access to amenities outside the community.
When it comes to care services, our dedicated staff provides around-the-clock support with a focus on assisting with activities of daily living such as bathing, dressing, and transfers. We also offer specialized memory care programming for those with cognitive impairments or Alzheimer's disease.
Residents can feel at ease knowing that our community provides exceptional care services including a mental wellness program and medication management. Our caregivers are always available with a 24-hour call system and supervision to ensure the safety and well-being of our residents.
For those requiring non-medical transportation services or assistance getting to doctors' appointments , BridgeWater Assisted Living Midtown has arrangements in place for convenient transport.
Overall, BridgeWater Assisted Living Midtown in Phoenix offers a welcoming environment where seniors can receive personalized care while enjoying various amenities and engaging in a vibrant community lifestyle.
BridgeWater Assisted Living Midtown is located at 4000 North 3rd Avenue, Phoenix, AZ 85013 in Maricopa County, Arizona
The features offered by BridgeWater Assisted Living Midtown are integral to supporting residents with dementia or Alzheimer's disease by addressing their unique needs and enhancing their quality of life. Assistance with dressing, bathing, and transfers ensures that personal care is handled with dignity and respect, promoting independence while providing necessary support. Medication management helps to alleviate concerns about adherence to prescribed treatments, reducing the risk of complications and ensuring overall health stability. Meal preparation and service cater to nutritional requirements while creating a familiar routine around dining, which can be comforting for residents. Activities of daily living assistance empowers individuals to engage in everyday tasks at their own pace while preventing frustration or confusion. The 24-hour supervision guarantees safety and immediate support in case of emergencies, while tailored mental wellness programs and specialized memory care programming focus on cognitive engagement, contributing positively to residents' emotional well-being and mental fitness. Collectively, these features create a nurturing environment that prioritizes both physical and mental health for those experiencing cognitive challenges.
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