Haven Health Phoenix

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  • Interior

    A spacious gym with various exercise equipment and a bright, open layout.

  • Decor

    A cozy living room setup featuring a television, comfortable seating, decorative lamps, and a stylish coffee table.

  • Building

    A welcoming entrance to a well-maintained building, surrounded by lush greenery and palm plants.

  • Architecture

    A modern house with a striking tree in front, illuminated by the warm glow of sunset.

  • Bedroom

    A modern hospital room with a single bed and essential furnishings.

  • Dining

    A cozy outdoor patio with tables and chairs, perfect for enjoying a meal surrounded by lush greenery.

  • Garden

    A cozy patio with tables and chairs under a large umbrella surrounded by lush greenery.

Haven Health Phoenix

4202 North 20th Avenue, Mesa, AZ 85015

For more information about senior living options: (844) 490-3973

2.6 from 11 reviews
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Assisted Living Skilled Nursing Facility

Overall Review of Haven Health Phoenix

Pros

  • pro Many patients and their families appreciate the friendly and nice interactions with the staff at Haven Health Phoenix.
  • pro The facility is noted for being clean, well-maintained, and having a pleasant smell.
  • pro Residents enjoy a variety of popular activities such as bingo, card night, and arts and crafts.
  • pro The food served at Haven Health Phoenix is often described as great and homemade, tailored to individual dietary needs.
  • pro New ownership at Haven of Phoenix has led to significant improvements in care and attention to residents’ needs.
  • pro Some families feel reassured knowing that their loved ones are receiving care from knowledgeable and compassionate staff members.
  • pro The physical and occupational therapy provided at Haven Health is recognized as effective and caring by certain patients.

Cons

  • pro The nursing staff is indifferent, often ignoring call buttons and leaving patients in unsanitary conditions.
  • pro Patients frequently receive minimal therapy sessions, contrary to what was promised.
  • pro The facility has strong odors of urine and feces, making it unpleasant for visitors.
  • pro There were instances of patients being left on the toilet for extended periods without assistance.
  • pro Food quality is poor and does not meet dietary restrictions as prescribed by doctors.
  • pro Some staff members are unqualified and neglectful, leading to repeated hospitalizations for infections.
  • pro Residents often miss out on activities due to lack of transportation or support from staff.
  • pro Housekeeping regularly loses laundry items and suggests they may have been stolen.
  • pro The facility's physical environment is outdated and in need of significant repairs or renovations.

Review

In the realm of healthcare, particularly in rehabilitation and nursing homes, the experiences shared by families can vary dramatically. The reviews for various facilities illuminate a concerning trend about patient care, environment, and overall satisfaction. One facility that has garnered notably mixed feedback is Haven Health Phoenix, formerly known as Grace Healthcare. While some individuals extol its virtues, many others recount distressing experiences that reveal systemic failures within the institution.

For instance, several reviewers highlight their disdain for the lack of proper care provided to patients at Haven Health Phoenix. Family members report instances where their loved ones experienced severe neglect. One reviewer detailed how their father was often left alone in his bed or wheelchair without adequate supervision or assistance from nursing staff. Calls for help went unanswered for extended periods, leading to humiliating situations such as urinating in bed with slow responses from nurses to rectify the situation. This kind of neglect has been echoed across multiple accounts from families who felt they were placing their loved ones in an environment that promised rehabilitation but instead delivered indifference.

On the other hand, there are glowing reviews celebrating the changes post-acquisition by new ownership and management. Some former patients express relief and satisfaction with the services rendered once new directors took charge, noting improvements in both physical therapy offerings and general attentiveness from staff members. Activities such as bingo nights and nail painting were mentioned as positive aspects of the facility's social programming alongside comments regarding clean living spaces and revitalized dining options. These testimonies suggest a split perspective on patient experience—one steeped in compassion versus one rife with negligence.

However, it is crucial to scrutinize these positive evaluations against more critical accounts that paint a different narrative entirely. Reports of unsanitary conditions are troubling: foul odors permeating hallways due to inadequate cleaning protocols struck many family members repulsively during visits to their loved ones. Concerns also arose regarding medication management; some patients faced interruptions in receiving essential medications or were given diets contradicting health mandates set by physicians—issues exacerbated by unqualified staff handling sensitive care needs.

Moreover, persistent logistical problems plagued both residents and visiting family members alike —such as lost laundry items—and significant gaps in providing promised rehabilitative therapies left patients feeling disheartened and stagnant in their recovery journeys. Many claimed that what was marketed as daily therapy turned into sporadic sessions that fell woefully short of expectations set prior to admission. Such inconsistencies have not only hampered physical progress but have also impacted emotional well-being amidst feelings of isolation and helplessness when basic needs went unaddressed.

The administrative aspect also drew ire among visitors: complaints frequently met with dismissive attitudes fostered an environment where grievances either went unheard or unresolved entirely—a phenomenon often rooted deeply within organizational cultures resistant to change or accountability. Families reported frustrations tied to ineffective communication pathways between administration and caregivers which further compounded issues related to care quality.

Ultimately, while some reviewers laud Haven Health Phoenix for its recent improvements under new management—citing friendly staff interactions and worthwhile activities—numerous others remain highly critical based on personal experiences fraught with neglectful practices reflecting poorly on quality control within the facility's operations overall. The dichotomy seen here calls attention not only to individual perceptions but also reinforces a pressing need for systematic reform ensuring every patient receives compassionate care tailored towards their rehabilitation goals—a foundational element sorely lacking according to many testimonies presented throughout this discourse surrounding healthcare experiences at Haven Health Phoenix.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Phoenix Sky Harbor International (7 miles away) Phoenix Sky Harbor International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Haven Health Phoenix in Mesa, AZ is a premier assisted living community that offers top-notch care services and a wide range of amenities to ensure the comfort and well-being of its residents. Situated in a convenient location, this community provides easy access to nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals.

The skilled nursing facility at Haven Health Phoenix is staffed with trained professionals who provide round-the-clock supervision and assistance with activities of daily living. Residents can feel assured that their needs are met and they receive personalized care tailored to their specific requirements. From assistance with bathing and dressing to medication management and special dietary restrictions, the dedicated staff ensures that each resident's health needs are taken care of.

In addition to high-quality care services, Haven Health Phoenix offers an array of amenities for residents to enjoy. The community features a beauty salon where residents can pamper themselves. The cable or satellite TV in each room allows for entertainment at any time. Community-operated transportation is available for convenient travel outside the premises.

For those looking for recreation opportunities within the community, Haven Health Phoenix has plenty to offer. There is a fitness room for physical activities and wellness programs organized by the caring staff. A gaming room is available for leisure pursuits. Residents can also spend time in the garden or outdoor space enjoying nature's beauty.

Nutritious meals are served restaurant-style in the dining room while accommodating special dietary restrictions. Residents have access to a small library for reading and relaxation. There is also a computer center with Wi-Fi/high-speed internet connectivity for staying connected with loved ones or pursuing personal interests online.

Social engagement is encouraged through planned activities such as day trips organized by the concierge services team as well as resident-run activities. With 13 cafes nearby, there are ample opportunities for socializing outside the community as well.

Overall, Haven Health Phoenix in Mesa, AZ provides an inviting environment where residents receive exceptional care, enjoy numerous amenities, and are surrounded by a vibrant community that meets their social and recreational needs.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (2.2 miles)
  • CVS Pharmacy (2.8 miles)
  • CVS Pharmacy (3 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.3 miles)

Restaurants

  • McDonald's (1.1 miles)
  • Taco Bell (1.1 miles)
  • George & Dragon Restaurant (1.7 miles)
  • Kobalt (1.8 miles)
  • McDonald's (1.9 miles)
  • Chick-Fil-A (1.9 miles)
  • Great Wall Cuisine (1.9 miles)

Cafes

  • Dark Hall Coffee (1.4 miles)
  • Lux Central (1.7 miles)
  • Starbucks (1.8 miles)
  • Starbucks (2.9 miles)
  • Starbucks (3 miles)
  • Lola Coffee (3 miles)
  • Fair Trade Cafe (3.1 miles)

Physicians

  • Dignity Health Peppertree Family Medicine (1.6 miles)
  • Phoenix Skin Medical Surgical Group (1.9 miles)
  • Arizona Eye Specialists (2 miles)
  • SimonMed Imaging - Phoenix (2.3 miles)
  • Bethany Women’s Healthcare (2.8 miles)
  • Keystone Natural Family Medicine (3 miles)
  • Banner Family Medicine Center (3.5 miles)

Hospitals

  • St Josephs Neurological ICU (1.6 miles)
  • St Joseph's Hospital & Med Center: Deguzman Brian J MD (1.7 miles)
  • Abrazo Central Campus (1.9 miles)
  • Carl T Hayden VA Medical Center, Recreation Therapy (2 miles)
  • Surgical Specialty Hospital Of Arizona (2.4 miles)
  • Banner – University Medical Center Phoenix (3.4 miles)
  • Maricopa Medical Center (5.2 miles)

Parks

  • Encanto Park (1.9 miles)
  • Granada Park (2.4 miles)
  • Margaret T. Hance Park (2.9 miles)
  • Royal Palm Park (4.4 miles)
  • Phoenix Mountain Preserve (5.7 miles)
  • O'Neal Park (5.7 miles)

Transportation

  • Thomas/Central Ave METRO (2 miles)
  • METRO McDowell/Central Ave (2.8 miles)
  • Airport Rent-A-Car (5.3 miles)
  • Hertz Rent A Car (5.7 miles)

Places of Worship

  • First United Methodist Church of Phoenix (2.1 miles)
  • Roosevelt Community Church (3.2 miles)
  • Primera Iglesia United Methodist Church (4.2 miles)
  • Open Door Fellowship Church (4.3 miles)

Theaters

  • AMC Arizona Center 24 (3.6 miles)

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