Haven Health Phoenix

Pros

• Many patients and their families appreciate the friendly and nice interactions with the staff at Haven Health Phoenix.
• The facility is noted for being clean, well-maintained, and having a pleasant smell.
• Residents enjoy a variety of popular activities such as bingo, card night, and arts and crafts.
• The food served at Haven Health Phoenix is often described as great and homemade, tailored to individual dietary needs.
• New ownership at Haven of Phoenix has led to significant improvements in care and attention to residents’ needs.
• Some families feel reassured knowing that their loved ones are receiving care from knowledgeable and compassionate staff members.
• The physical and occupational therapy provided at Haven Health is recognized as effective and caring by certain patients.

Cons

• The nursing staff is indifferent, often ignoring call buttons and leaving patients in unsanitary conditions.
• Patients frequently receive minimal therapy sessions, contrary to what was promised.
• The facility has strong odors of urine and feces, making it unpleasant for visitors.
• There were instances of patients being left on the toilet for extended periods without assistance.
• Food quality is poor and does not meet dietary restrictions as prescribed by doctors.
• Some staff members are unqualified and neglectful, leading to repeated hospitalizations for infections.
• Residents often miss out on activities due to lack of transportation or support from staff.
• Housekeeping regularly loses laundry items and suggests they may have been stolen.
• The facility's physical environment is outdated and in need of significant repairs or renovations.

Review

In the realm of healthcare, particularly in rehabilitation and nursing homes, the experiences shared by families can vary dramatically. The reviews for various facilities illuminate a concerning trend about patient care, environment, and overall satisfaction. One facility that has garnered notably mixed feedback is Haven Health Phoenix, formerly known as Grace Healthcare. While some individuals extol its virtues, many others recount distressing experiences that reveal systemic failures within the institution.

For instance, several reviewers highlight their disdain for the lack of proper care provided to patients at Haven Health Phoenix. Family members report instances where their loved ones experienced severe neglect. One reviewer detailed how their father was often left alone in his bed or wheelchair without adequate supervision or assistance from nursing staff. Calls for help went unanswered for extended periods, leading to humiliating situations such as urinating in bed with slow responses from nurses to rectify the situation. This kind of neglect has been echoed across multiple accounts from families who felt they were placing their loved ones in an environment that promised rehabilitation but instead delivered indifference.

On the other hand, there are glowing reviews celebrating the changes post-acquisition by new ownership and management. Some former patients express relief and satisfaction with the services rendered once new directors took charge, noting improvements in both physical therapy offerings and general attentiveness from staff members. Activities such as bingo nights and nail painting were mentioned as positive aspects of the facility's social programming alongside comments regarding clean living spaces and revitalized dining options. These testimonies suggest a split perspective on patient experience—one steeped in compassion versus one rife with negligence.

However, it is crucial to scrutinize these positive evaluations against more critical accounts that paint a different narrative entirely. Reports of unsanitary conditions are troubling: foul odors permeating hallways due to inadequate cleaning protocols struck many family members repulsively during visits to their loved ones. Concerns also arose regarding medication management; some patients faced interruptions in receiving essential medications or were given diets contradicting health mandates set by physicians—issues exacerbated by unqualified staff handling sensitive care needs.

Moreover, persistent logistical problems plagued both residents and visiting family members alike —such as lost laundry items—and significant gaps in providing promised rehabilitative therapies left patients feeling disheartened and stagnant in their recovery journeys. Many claimed that what was marketed as daily therapy turned into sporadic sessions that fell woefully short of expectations set prior to admission. Such inconsistencies have not only hampered physical progress but have also impacted emotional well-being amidst feelings of isolation and helplessness when basic needs went unaddressed.

The administrative aspect also drew ire among visitors: complaints frequently met with dismissive attitudes fostered an environment where grievances either went unheard or unresolved entirely—a phenomenon often rooted deeply within organizational cultures resistant to change or accountability. Families reported frustrations tied to ineffective communication pathways between administration and caregivers which further compounded issues related to care quality.

Ultimately, while some reviewers laud Haven Health Phoenix for its recent improvements under new management—citing friendly staff interactions and worthwhile activities—numerous others remain highly critical based on personal experiences fraught with neglectful practices reflecting poorly on quality control within the facility's operations overall. The dichotomy seen here calls attention not only to individual perceptions but also reinforces a pressing need for systematic reform ensuring every patient receives compassionate care tailored towards their rehabilitation goals—a foundational element sorely lacking according to many testimonies presented throughout this discourse surrounding healthcare experiences at Haven Health Phoenix.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Taco Bell (1.1 miles)
• George & Dragon Restaurant (1.7 miles)
• Kobalt (1.8 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Great Wall Cuisine (1.9 miles)

Cafes

• Dark Hall Coffee (1.4 miles)
• Lux Central (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Lola Coffee (3 miles)
• Fair Trade Cafe (3.1 miles)

Physicians

• Dignity Health Peppertree Family Medicine (1.6 miles)
• Phoenix Skin Medical Surgical Group (1.9 miles)
• Arizona Eye Specialists (2 miles)
• SimonMed Imaging - Phoenix (2.3 miles)
• Bethany Women’s Healthcare (2.8 miles)
• Keystone Natural Family Medicine (3 miles)
• Banner Family Medicine Center (3.5 miles)

Hospitals

• St Josephs Neurological ICU (1.6 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (1.7 miles)
• Abrazo Central Campus (1.9 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (2 miles)
• Surgical Specialty Hospital Of Arizona (2.4 miles)
• Banner – University Medical Center Phoenix (3.4 miles)
• Maricopa Medical Center (5.2 miles)

Parks

• Encanto Park (1.9 miles)
• Granada Park (2.4 miles)
• Margaret T. Hance Park (2.9 miles)
• Royal Palm Park (4.4 miles)
• Phoenix Mountain Preserve (5.7 miles)
• O'Neal Park (5.7 miles)

Transportation

• Thomas/Central Ave METRO (2 miles)
• METRO McDowell/Central Ave (2.8 miles)
• Airport Rent-A-Car (5.3 miles)
• Hertz Rent A Car (5.7 miles)

Places of Worship

• First United Methodist Church of Phoenix (2.1 miles)
• Roosevelt Community Church (3.2 miles)
• Primera Iglesia United Methodist Church (4.2 miles)
• Open Door Fellowship Church (4.3 miles)

Theaters

• AMC Arizona Center 24 (3.6 miles)