1st Seniors Home Care in Phoenix, AZ

Pros

• Daniel delivered excellent, professional maintenance service; no job was too big or small.
• The maintenance team, including Shannon White, is consistently friendly, efficient, and thorough.
• Renee and Debbie are repeatedly praised as helpful, professional managers who help residents move in quickly.
• Ana Campos is described as the best property manager, keeping the community safe and comfortable.
• Dawn and Renee are excellent staff, making move-in experiences smooth.
• The new management has improved the property, bringing better security, cleanliness, and responsiveness.
• The office staff are professional, courteous, and patient.
• The complex is pleasant to live in, with good security and an impeccable image.
• Residents appreciate the new washing and drying machines for easy coin and mobile payments.

Cons

• The complex is described as ugly, with frequent break-ins by homeless people.
• They charge too much and add extra parking fees for residents.
• When visited, everything was not in order, and staff emphasized high-priced units.
• The staff allegedly lied about washer/dryer availability and pressured applicants with fees.
• The gates and overall security are unreliable, having remained broken for weeks.
• The property is roach-infested and plagued with pests, with poor extermination efforts.
• Management is rude, unhelpful, and frequently changes, leading to ongoing mismanagement.
• Hidden fees and inconsistent billing make residents pay more than expected.
• The overall environment is unsafe and unlivable due to break-ins and a troubled neighborhood.

Review

This community is best suited for seniors who value hands-on, responsive on-site staff and a maintenance-forward living experience, especially those who can tolerate some lingering security and cost concerns while the property continues its modernization. The recent upturn in management energy and visible improvements suggests a trajectory toward more reliable service, but prospective residents should not overlook persistent issues that affect daily safety and overall cost. In short, it rewards residents who prioritize responsive upkeep and approachable office personnel, with the willingness to weather ongoing security and billing questions.

Those considering alternatives should note that the strongest red flags center on safety and predictability. Several reviews describe gates that remain broken for weeks, frequent break-ins or theft, and a general sense that security is not consistently prioritized. For families or seniors who require a secure, consistently protected environment, these gaps are unacceptable. Another clear caution is the mix of hidden or fluctuating fees that can push monthly costs higher than anticipated, coupled with visitor parking limitations and extra charges that complicate budgeting. If predictable pricing, robust pest control, and airtight security are non-negotiable, other communities should be explored.

The main positives that emerge from the experiences are concrete: maintenance staff who respond quickly and effectively, and office staff who are repeatedly praised for kindness, patience, and problem-solving. Names repeatedly mentioned as dependable - maintenance technicians who fix appliances, plumbing, and A/C promptly; and managers who take resident concerns seriously - underscore a culture of service when issues are reported. With new management, these strengths have become more visible, and residents repeatedly credit staff like the on-site team for keeping the property functional and creating a more positive living atmosphere. The added value of courteous security presence and a calmer, more organized office environment should not be underestimated for seniors seeking daily reliability.

Yet the cons do not disappear simply because the staff is friendly. The security vulnerabilities are repeatedly described as real and ongoing, with failures in gate operation and reported break-ins eroding peace of mind. Pest control - roaches and other infestations - appears as a recurrent complaint in several reviews, along with outdated interiors and inconsistent unit readiness on move-in. Hidden fees, sudden increases in charges, and opaque billing practices further complicate the living experience for residents on fixed incomes. These factors collectively pose ongoing risks to satisfaction and long-term affordability, diminishing the weight of otherwise solid maintenance and service.

In weighing the trade-offs, the maintenance prowess and customer-service orientation can offset some daily irritants, but they do not fully compensate for security gaps or financial unpredictability. For residents who prize a can-do maintenance culture and prefer a community that is actively improving, the positives may feel material enough to overlook lower-level concerns - provided security commitments are sustained and costs stay manageable. For those who cannot tolerate weak perimeter safety, inconsistent pest control, or fee ambiguity, the detriments are likely to outweigh the upsides, making alternatives worth a hard look.

The practical path forward is clear: conduct a disciplined in-person visit with a concrete checklist. Verify the current status of gates and security measures, ask for recent pest-control statistics, and tour several units to see what is actually being offered versus advertised. Request a transparent lease synopsis that breaks out parking, visitor access, and any auxiliary charges. Speak with current residents about their experiences with maintenance response times and the consistency of management communication. If security, predictable pricing, and pest control are non-negotiables, keep exploring other senior living options. If, instead, emphasis on responsive maintenance, approachable staff, and a clearly improving environment aligns with priorities, this community warrants a close second look - provided the trajectory toward safety and transparency continues unabated.

This part of Phoenix, Arizona offers convenient access to a variety of amenities and services. With multiple pharmacies, hospitals, and physicians offices within a few miles, residents can easily access medical care and prescriptions. There are also a range of dining options nearby, from fast food chains like McDonald's and Taco Bell to sit-down restaurants like Great Wall Cuisine. For leisure activities, there are several parks in the area such as Granada Park and Encanto Park for outdoor recreation. Additionally, there are cafes like Dark Hall Coffee and Starbucks for socializing or enjoying a cup of coffee. Places of worship such as First United Methodist Church provide spiritual support, while transportation options like the METRO stations offer easy access around the city. Overall, this area provides a well-rounded community with essential services for seniors considering senior living in Phoenix.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.7 miles)

Restaurants

• Great Wall Cuisine (1.3 miles)
• McDonald's (1.7 miles)
• McDonald's (1.8 miles)
• Taco Bell (1.8 miles)
• Chick-Fil-A (1.9 miles)
• George & Dragon Restaurant (2.3 miles)
• Kobalt (2.4 miles)

Hospitals

• Abrazo Central Campus (1.9 miles)
• St Josephs Neurological ICU (2.3 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.3 miles)
• Surgical Specialty Hospital Of Arizona (2.4 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (2.7 miles)
• Banner – University Medical Center Phoenix (4 miles)
• Maricopa Medical Center (5.8 miles)

Cafes

• Dark Hall Coffee (2 miles)
• Starbucks (2.2 miles)
• Lux Central (2.3 miles)
• Starbucks (3.4 miles)
• Lola Coffee (3.5 miles)
• Fair Trade Cafe (3.6 miles)
• Starbucks (3.6 miles)

Physicians

• Dignity Health Peppertree Family Medicine (2.2 miles)
• Bethany Women’s Healthcare (2.2 miles)
• Phoenix Skin Medical Surgical Group (2.5 miles)
• Arizona Eye Specialists (2.7 miles)
• SimonMed Imaging - Phoenix (3 miles)
• Keystone Natural Family Medicine (3.5 miles)
• Banner Family Medicine Center (4.1 miles)

Parks

• Granada Park (2.4 miles)
• Encanto Park (2.4 miles)
• Margaret T. Hance Park (3.4 miles)
• Royal Palm Park (4.4 miles)
• O'Neal Park (5 miles)

Places of Worship

• First United Methodist Church of Phoenix (2.6 miles)
• Roosevelt Community Church (3.7 miles)
• Open Door Fellowship Church (4.2 miles)
• Primera Iglesia United Methodist Church (4.7 miles)

Transportation

• Thomas/Central Ave METRO (2.7 miles)
• METRO McDowell/Central Ave (3.3 miles)

Theaters

• AMC Arizona Center 24 (4.1 miles)