Heartis Village of Brookfield

Pros

• Residents at Heartis Brookfield receive compassionate and respectful care from the staff, creating a warm and welcoming environment.
• The activities offered at Heartis engage residents and foster social connections, contributing to their well-being.
• Many family members feel peace of mind knowing their loved ones are well cared for in a beautiful and clean facility.
• Staff members are described as attentive, kind, and familiar with each resident's history, treating them like family.
• The executive administration is noted for being friendly, empathetic, and professional, enhancing the overall experience for both residents and families.
• Families appreciate the quick admission process and responsive communication when transitioning their loved ones into care.
• Several reviews highlight the excellent cleanliness of the facility, making it a comfortable place for residents to live in.
• The culinary team receives praise for providing delicious meals and engaging with residents about their dining experiences.

Cons

• The facility is often understaffed, particularly on weekends and during shift changes, leading to long wait times for assistance.
• Communication with staff regarding care is lacking and can be difficult for families.
• There have been instances of neglect, such as a resident being told to use their diaper instead of receiving timely assistance.
• The transition process for new residents has been slow and poorly managed, with medications not sorted out in a timely manner.
• A resident fell due to the absence of a call light near the bed or bathroom, highlighting safety concerns.
• Some staff members exhibit crankiness or laziness, negatively affecting the quality of care provided.
• New residents are increasing in number without sufficient staffing adjustments, causing concern about care quality.
• One reviewer found the nurse cold and unwelcoming during their experience at Heartis, suggesting a lack of compassion in some interactions.
• It was reported that necessary meetings regarding care plans were not held unless actively pushed by family members.

Review

Heartis Village has garnered a mix of glowing reviews and constructive criticism, reflecting the nuanced experiences of families navigating the complexities of memory care facilities. Many reviewers have expressed immense gratitude for the compassion and dedication exhibited by the caregivers. Several family members noted that their loved ones receive personalized attention that uplifts their spirits. One reviewer shared how her mother thrives in the care environment, benefiting from genuinely attentive staff who treat residents with dignity and respect. The facility has also impressed families with its cleanliness and overall welcoming atmosphere, featuring beautiful décor, vaulted ceilings, and a lively ambiance that counters the often somber nature associated with memory care settings.

In terms of activities offered to residents, Heartis stands out as an exemplary community fostering engagement and social interaction. Families highlighted the variety of activities available to residents, which not only keep them active but also help cultivate friendships among them. Residents look forward to organized events and meals where they can share experiences together—a vital component in maintaining their mental well-being. Many spoke highly about how staff members regularly engage with residents during these activities and meals, building relationships that contribute to a familial atmosphere.

Despite these commendable aspects, several reviewers pointed out significant issues regarding staffing levels—particularly during weekends or shift changes—that sometimes hinder timely assistance for residents. Reports surfaced regarding delays in response times when calling for help; one family recounted waiting 45 minutes for assistance in their loved one’s room at a critical moment. While some caregivers went above and beyond in providing support, others appeared overwhelmed or less motivated due to evident understaffing challenges. Instances like this raise concerns over consistent quality of care amidst fluctuations in staffing.

Additional feedback pointed towards difficulties experienced during transitions within the facility’s operations—specifically concerning medication management and care meetings. One family emphasized their frustration surrounding unmet promises related to a 30-day care plan meeting following their loved one’s admission into memory care; they felt much of this progress needed advocacy from themselves rather than being initiated by staff proactively. Critiques around organizational orientation for families also emerged; some believed better communication about procedures could improve both resident satisfaction and simplify navigation through caregiving dynamics.

Another recurring theme is communication—or lack thereof—with nursing staff about specific care needs is an area where many families expressed dissatisfaction. The challenge of efficiently managing multiple cases leaves some families feeling sidelined when it comes to understanding what is happening with their loved one's health condition or treatment plan. In particular instances where medical emergencies arose—like one fall incident resulting in hospitalization—it became apparent that deficiencies in communication could potentially lead to dire consequences for fragile residents.

Nevertheless, positive testimonies bubbled throughout the collective narratives highlighting individual team members’ commitment to enriching lives on-site at Heartis Village. Family members frequently mentioned exceptional staff by name who exemplified core values such as empathy, friendliness, and attentiveness—qualities they deemed essential in nurturing relationships within a memory care setting. These praises paint an uplifting portrait of employees who genuinely invest themselves into caring for those placed under their supervision while acknowledging key areas requiring improvement throughout this vibrant yet complex living situation filled with love amid inevitable challenges inherent to senior caregiving environments.

In conclusion, reviews regarding Heartis Village illustrate both admiration for its overall environment alongside valid critiques demanding attention concerning structural elements within its operation model—the duality capturing what it means effectively address specialized needs amongst aging populations facing cognitive decline while striving continuously embody tenderness befitting human experience irrespective of circumstance—all ultimately contributing toward creating meaningful connections within such shared living spaces essential on life's unpredictable journey ahead.

This part of Brookfield, Wisconsin, offers a convenient and accessible location for senior living. With multiple pharmacies within close proximity, accessing medication and healthcare services is easy. There are also a variety of dining options nearby, including restaurants like Champps Americana and Cooper's Hawk Winery & Restaurant. For recreational activities, several parks such as Greenfield Park and Fox Brook Park are just a short drive away. In terms of healthcare, there are reputable medical centers like Prohealth Care Medical Centers and Aurora Advanced Healthcare in the vicinity. Additionally, there are theaters like Silverspot Cinema at The Corners of Brookfield for entertainment options. Overall, this area provides a well-rounded community with amenities that cater to the needs of seniors.

Pharmacies

• Walgreens (0.2 miles)
• Pick 'n Save Pharmacy (0.6 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Metro Market Pharmacy (1.7 miles)
• Aurora Pharmacy (2.2 miles)
• Walgreens (3 miles)

Restaurants

• Champps Americana (0.4 miles)
• Cooper's Hawk Winery & Restaurant (1 miles)
• Chick-Fil-A (1 miles)
• Portillo's (1.6 miles)
• Mission BBQ (2 miles)
• Kopp's Frozen Custard Stand (2.2 miles)
• Culver's (2.5 miles)

Parks

• The Big Backyard (1.7 miles)
• Dousman Stage Coach Inn Museum (1.8 miles)
• Greenfield Park (2.4 miles)
• Elm Grove Village Park (2.6 miles)
• Wil-O-Way Underwood Park (4.4 miles)
• Fox Brook Park (4.8 miles)
• Hoyt Park (5.2 miles)

Physicians

• Prohealth Care Medical Centers (2.5 miles)
• Aurora Advanced Healthcare (2.6 miles)
• New Berlin Family Practice Clinic (2.7 miles)
• West Suburban Center For Arthritis (3.1 miles)
• Lincoln Avenue Clinic (3.2 miles)
• Wheaton Franciscan Medical Group (3.6 miles)
• Aurora Health Center (3.7 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (2.8 miles)
• Ridge Cinema New Berlin, Wi (4.7 miles)

Hospitals

• Rogers Memorial Hospital (3.3 miles)
• Surgicenter - Children's Wisconsin (4.2 miles)
• Froedtert Pavilion (4.9 miles)
• Aurora Psychiatric Hospital (5.6 miles)

Cafes

• Starbucks (3.4 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Mama D's Coffee (5.5 miles)
• Starbucks (5.8 miles)
• The Gingerbread House (6.1 miles)

Places of Worship

• Honey Creek Church (5.1 miles)
• First Congregational Church (5.8 miles)