Heartis Brookfield
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16040 West Greenfield Avenue, Brookfield, WI 53005
For more information about senior living options: (844) 490-3973
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Discovery Commons Brookfield is described as a beautiful, clean community with a robust activities program that engages residents. The staff are portrayed as compassionate, professional, and attentive to residents' needs. Front desk staff are said to greet residents with a smile and caregivers receive support to meet residents' needs. LeiAn, the Director of Sales, is praised for connecting with families and guiding them through the process rather than simply selling. Katie, the Executive Director, is recognized for being available, responsive to concerns, and helping families through transitions. Residents enjoy engaging activities (including bingo) and the dining experience, with the overall lifestyle described as top-notch. Reviewers express a strong willingness to recommend Discovery Commons to others seeking a caring environment. LaToya and Liz are highlighted for genuinely caring about residents and for their professionalism and engagement.
Nursing is neglectful and does not follow through with physician orders. Dietary is not equipped for special needs, as the brother lost 30 pounds during his stay. After returning from the hospital with acute hypoxia, the patient was not provided oxygen and lay on his floor overnight, not checked on until later morning. It is unfortunate to have to rate this place this low. There is a pattern of staff accessing restricted areas and using facility property as if they were employees. There were reports of urine-stained sheets and chucks being covered with clean sheets. Carol is described as a disgruntled employee who is lashing out.The collection of experiences surrounding Discovery Commons Brookfield presents a striking contrast between glowing praise and grave warnings. On one end, a highly disturbing account describes neglect that allegedly occurred after a hospital discharge: the reviewer contends that after acute hypoxia the facility failed to provide oxygen, leaving a resident on the floor overnight and not checked until the following morning, with the outcome that the person died. This reviewer explicitly blames the care team for not following physician orders and questions the reliability of referrals from Oasis, calling for due diligence and expressing deep regret for trusting the referral. It is a stark reminder that for some families, systemic gaps in medical care and supervision can have irreversible consequences, and it casts a shadow over the facility's overall reputation.
In sharp contrast to that devastating account, another thread of reviews extols Discovery Commons Brookfield as a place of beauty, warmth, and activity. Several writers highlight the aesthetic appeal of the building - clean, pleasant, and not obviously an assisted-living environment - an aspect that drew families in. A number of residents are praised for their engagement with a robust activities program, including enjoyable staples like bingo, and for experiencing staff responsiveness that comes with timely answers to questions. One reviewer notes how a loved one "loved all the activities and bingo twice a week," and another emphasizes the facility's cleanliness and the welcoming front-desk experience, with particular appreciation for staff such as LaToya and Liz who genuinely care about residents and work collaboratively with caregivers to meet needs.
Beyond the atmosphere, multiple entries celebrate the staff's character and dedication. Writers describe the team as compassionate, professional, and attentive to detail, praising maintenance, food service, and caregiving staff for treating residents with respect and providing quality care. The sense of a supportive community is echoed in statements about life at Discovery Commons Brookfield being centered on the resident's quality of life, with a strong emphasis on family-like relationships among residents, staff, and families. Several reviewers discuss how the team addresses concerns promptly, works through adjustments to best suit individual needs, and maintains a focus on delivering the best possible outcomes for everyone involved. In this narrative, the memory-care program, apartment options, dining experience, and activities program are repeatedly cited as strengths that contribute to a compelling overall lifestyle for seniors with physical and cognitive challenges.
A recurring theme within the positive voices is the leadership and culture created by the executive team. The praise centers on Katie (Executive Director) and her team, who are described as responsive, supportive, and focused on solutions rather than blame. Reviewers frequently credit Katie with guiding the process during transitions and helping families navigate the complexities of choosing a residence, with lines like "the difference at Discovery Commons Brookfield is how the team works with residents/families to immediately address issues." There is admiration for LeiAn (sometimes spelled LeiAn or LeiAnn) as well, highlighted for her meaningful connections with families during urgent moments and for her role in facilitating a move into memory care. Positive testimonials also recognize the broader staff network, including sales leadership, front-desk personnel, and care aides, who collectively contribute to an atmosphere described as caring, professional, and respectful.
Not all voices echo the same sentiment, however. A portion of the reviews presents a more troubling picture: a caregiver's warning that the facility is not recommended from a caregiver standpoint, along with accounts of fear and suppression when family members attempt to speak up. One reviewer who identifies as a frequent visitor and helper to a resident describes being banned by the Director and alleges an environment in which residents and families feel fearful about voicing concerns. The reviewer asserts that the Director has discouraged or penalized family involvement and points to an alleged pattern of restricting access and attempts to steer families toward outside help - an arrangement that would impose additional costs on families rather than strengthening in-house care. This narrative also alleges a culture of intimidation, with claims that cameras are needed to document care and that some communications about resident well-being have been mishandled or covered up, including disturbing claims about patient hygiene and improper oversight.
Within the same threads of critique, another lengthy post defends the facility and its people against a specific negative reviewer. The author argues that the negative post about an individual named Carol is unwarranted and emphasizes that the team, especially Katie and the executive leadership, has consistently provided a clean, well-run environment that cares for a father who has lived there for many years. The defense portrays Carol as a problematic staff member who failed to adhere to expectations in another facility and implies that the accusations against the Discovery Commons team did not reflect the reality of current operations. The author emphasizes ongoing care and cooperation within the Brookfield community, praising the memory-care options and the leadership's responsiveness, and urging others to evaluate the community based on firsthand experiences rather than a single troubling review.
A separate and particularly pointed account - by someone who has assisted a gentleman with Parkinson's and later faced suspension from the facility - describes a deeply personal sense of loss and frustration. This reviewer claims to have been banned, notes a climate of fear among residents and families who feel unable to complain without repercussions, and describes specific incidents - such as demands around paper sizes, perceived interference with personal assistance, and concerns about how care duties are allocated. The reviewer also paints a stark picture of what they see as neglect in practical daily operations, such as missing assistance during critical moments and the troubling suggestion that outside contractors are promoted over internal staff to meet needs. The narrative concludes with a plea for greater transparency and accountability, highlighting a sense of abandonment for a resident who depended on the reviewer's daily presence.
Taken together, the reviews at Discovery Commons Brookfield reveal a complex, multifaceted picture. On the positive side, families frequently celebrate a beautiful, well-maintained setting with a strong emphasis on lifestyle, individualized care, vibrant programming, and a culture of compassion exemplified by certain staff and leaders. They portray a community that can feel like family, where executives and frontline staff work to resolve concerns, support transitions, and prioritize residents' quality of life. On the other hand, there are serious allegations of medical neglect, fear-inducing management practices, potential misuse of outside services, and a perception among some families that their voices are not welcome or that accountability is lacking. The conflicting narratives underscore the importance of transparency, consistent medical oversight, and open channels for family communication in ensuring that a senior living community lives up to the very standards it promises. For families considering Discovery Commons Brookfield, these voices collectively suggest a place with considerable strengths and amenities, but also with critical warning signs that merit careful scrutiny, direct conversations with leadership, and thorough, independent verification of care practices and safety protocols.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartis Brookfield in Brookfield, WI offers exceptional memory care services for seniors in a comfortable and secure environment. Our community is fully furnished with cable or satellite TV, and residents can enjoy the convenience of a kitchenette in their private living space. We provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers.
At Heartis Brookfield, we prioritize the well-being of our residents by offering specialized memory care programming and a mental wellness program. Our compassionate staff also assists with medication management and coordinates with healthcare providers to ensure that each resident's unique needs are met.
Residents at Heartis Brookfield can take advantage of various amenities including a dining room where delicious meals are prepared to accommodate special dietary restrictions. Additionally, our community features outdoor spaces and gardens where residents can relax and enjoy nature.
We understand the importance of staying connected, which is why we provide Wi-Fi/high-speed internet access and telephone services for our residents. We also offer move-in coordination services to make transitioning into our community as seamless as possible.
Our convenient location provides easy access to nearby cafes, parks, pharmacies, restaurants, theaters, and hospitals. Residents can enjoy concierge services as well as resident-run activities and scheduled daily activities to keep them engaged and entertained.
Heartis Brookfield is dedicated to providing personalized care in an inviting atmosphere designed specifically for individuals with memory care needs. We strive to create a warm and supportive community where residents can thrive while receiving the assistance they require.
Located in Brookfield, Wisconsin, this area offers a variety of amenities and services suitable for seniors looking to settle in a vibrant community. With several pharmacies within close proximity, accessing medication and healthcare is convenient. There are also numerous dining options ranging from casual eateries like Chick-Fil-A and Culver's to upscale restaurants like Cooper's Hawk Winery & Restaurant. For leisure activities, residents can explore nearby parks such as Greenfield Park and Hoyt Park, or catch a movie at Silverspot Cinema. Medical care is easily accessible with multiple physician offices and hospitals in the vicinity. Additionally, there are cozy cafes like Starbucks and Mama D's Coffee for socializing and relaxation. Places of worship such as Honey Creek Church provide spiritual support for those seeking a religious community. Overall, this area offers a well-rounded living environment with something for everyone to enjoy.
Heartis Brookfield is located at 16040 West Greenfield Avenue, Brookfield, WI 53005 in Waukesha County, Wisconsin
Heartis Brookfield's array of features is designed to address the unique needs of residents experiencing dementia and Alzheimer's disease, promoting their comfort and well-being. Assistance with dressing and bathing supports personal hygiene, fostering dignity and self-esteem, while medication management ensures that residents receive the correct dosages at appropriate times, reducing stress for both them and their families. Meal preparation tailored to nutritional needs not only promotes health but also encourages social interaction during mealtimes. Transportation arrangements for medical appointments facilitate access to essential health care services, ensuring continuity of care through coordination with health care providers. Activities of daily living assistance helps maintain independence in a safe environment, complemented by 24-hour supervision that provides peace of mind for families. The dementia waiver allows personalized care plans that cater specifically to individual challenges, while specialized memory care programming and mental wellness initiatives engage cognitive functions effectively, supporting residents with mild cognitive impairment by enhancing their quality of life through meaningful activities. Overall, these features create a supportive atmosphere that addresses the multifaceted aspects of memory care, enhancing both physical health and emotional well-being.
Heartis Brookfield on seniors.fyi includes 21 photos including images showing interior, lighting, dining, chandelier, decor, lobby, artwork, living room, and more.
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Engaging Memory Care Activities That Enhance Quality of Life
Memory care activities are essential for improving the quality of life of seniors with cognitive impairments, as they stimulate cognitive function, promote well-being, and encourage social interaction through tailored strategies. These activities combine structured exercises with spontaneous tasks, sensory engagement, physical workouts, creative pursuits, and intergenerational interactions to enhance emotional connection and a sense of purpose.
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.
Understanding the Distinctions: Assisted Living and Memory Care Explained
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
Interior
Decor
Living Room
Architecture
Dining
Lighting
Artwork
Seating Area
Fireplace
Lobby
Chandelier
Exercise Equipment
Salon
Mirrors
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community