Heartis Brookfield
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16040 West Greenfield Avenue, Brookfield, WI 53005
For more information about senior living options: (844) 490-3973
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Discovery Commons Brookfield is described as a beautiful, clean, and welcoming community with engaging activities. The staff are compassionate, professional, and attentive to residents' needs. The dining experience is highly regarded, with residents feeling well cared for. The leadership and management are praised for listening, following through, and going above and beyond to address concerns. LeiAn is repeatedly praised for connecting with families and guiding them through the process. Residents are treated like family, and staff strive to create a caring environment where they feel at home. The facilities offer vibrant living with activities that keep residents active and socially engaged. Maintenance and housekeeping are noted for keeping the building well maintained and functional. Heartis Brookfield is described as a bright, welcoming place with caring staff and wonderful activities.
The reviewer states the facility would not provide medical care, and that nursing was neglectful and did not follow physician orders. They claim that after a hospital stay for acute hypoxia, the resident was not given oxygen and lay on the floor overnight without being checked. They describe the care as terrible and note that caregiver training is lacking. They report loneliness and neglect, with residents and families afraid to complain due to fear of retaliation by management. They allege urine-stained sheets and a broken, filthy mattress, with issues that were covered up by clean sheets. They say the quality of food was low and did not promote healing, and that staff lacked personal compassion. They criticize leadership for poor communication and lack of follow-through, and warn that promised amenities were not delivered. They describe being banned from the facility by the director and facing repercussions for speaking up.Heartis Brookfield is best suited for seniors who want a bright, engaging memory-care or assisted-living community with a lively calendar, a strong sense of community, and leadership that is both accessible and responsive. It works well for residents who can participate in a robust activities program, enjoy well-maintained spaces, and value regular, candid communication with staff and family. Families prioritizing a warm, home-like atmosphere, dependable dining, and friendly, compassionate caregivers will find this campus particularly appealing, especially when a smooth transition and ongoing engagement matter as much as the lodging itself.
Those needing intensive medical oversight or high-acuity care should seriously consider alternatives. Heartis Brookfield has produced credible concerns about clinical follow-through in some cases, including reports of delayed or incomplete responses to physician orders, and instances where specialized needs - such as oxygen therapy or rapid changes in medical status - were not consistently supported. For residents who require 24/7 one-on-one attention, strict medical monitoring, or a facility with a proven track record of managing complex conditions, a different provider with deeper clinical depth may be the safer choice.
On the plus side, the community consistently earns praise for its beauty, cleanliness, and the energy of daily life inside. Residents and families alike highlight engaging programming, attractive apartments, and strong dining experiences. The care teams in memory care receive frequent commendations for patience, compassion, and responsiveness, with many staff members described as genuinely devoted to residents' wellbeing. Leadership improvements have been notable, and several reviews emphasize open, proactive communication from the executive team and administrators who are visible, listening, and willing to address concerns quickly. The ability to transition a loved one into memory care or hospice appears to be handled with care, coordination, and a sense of urgency when needed.
Yet the volume of negative feedback cannot be ignored. There are multiple accounts alleging neglect or inconsistent care, including serious claims that some nursing staff did not follow through on orders, that a resident was left without oxygen, and that the overall level of daily attention could wane during weekends or under strained staffing conditions. Other reviewers describe unsafe or unsanitary conditions, such as a broken bed, soiled linens, or a facility-wide sense that retaliation or fear inhibits open reporting of problems. There are also concerns about leadership turnover and inconsistent follow-through before recent changes, with some families feeling they had to push aggressively for appropriate care or to secure timely information.
These opposing experiences create a clear balancing act for families weighing Heartis Brookfield. The strongest offset comes from a design that supports vibrant living: a beautiful, well-kept environment; plentiful activities; attentive dining and therapy services; and a management team that has shown it can listen, pivot, and improve operations in response to feedback. When the leadership is present, communicative, and genuinely oriented toward residents and their families, the campus can deliver a high-quality lifestyle that feels personal and respectful. For families who can verify current staffing stability and demand transparent, ongoing updates, this remains a compelling option.
The bottom-line guidance is straightforward. Heartis Brookfield should be strongly considered for memory care or assisted living when the priority is a welcoming, energetic community with a track record of caring staff, visible leadership, and a strong emphasis on resident life. However, for families whose loved one requires high medical acuity, or who have had red flags about care quality, it is essential to conduct rigorous, current due diligence: tour with specific questions about staffing ratios, care-plan discipline, incident documentation, and weekend coverage; request to speak with multiple frontline caregivers and several families; review recent state inspections and any corrective actions; and observe the environment during a live shift. For the right resident and the right family, Heartis Brookfield can be a home. For those with substantial medical needs or a history of care gaps, alternatives with stronger clinical governance deserve careful consideration.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartis Brookfield in Brookfield, WI offers exceptional memory care services for seniors in a comfortable and secure environment. Our community is fully furnished with cable or satellite TV, and residents can enjoy the convenience of a kitchenette in their private living space. We provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers.
At Heartis Brookfield, we prioritize the well-being of our residents by offering specialized memory care programming and a mental wellness program. Our compassionate staff also assists with medication management and coordinates with healthcare providers to ensure that each resident's unique needs are met.
Residents at Heartis Brookfield can take advantage of various amenities including a dining room where delicious meals are prepared to accommodate special dietary restrictions. Additionally, our community features outdoor spaces and gardens where residents can relax and enjoy nature.
We understand the importance of staying connected, which is why we provide Wi-Fi/high-speed internet access and telephone services for our residents. We also offer move-in coordination services to make transitioning into our community as seamless as possible.
Our convenient location provides easy access to nearby cafes, parks, pharmacies, restaurants, theaters, and hospitals. Residents can enjoy concierge services as well as resident-run activities and scheduled daily activities to keep them engaged and entertained.
Heartis Brookfield is dedicated to providing personalized care in an inviting atmosphere designed specifically for individuals with memory care needs. We strive to create a warm and supportive community where residents can thrive while receiving the assistance they require.
Located in Brookfield, Wisconsin, this area offers a variety of amenities and services suitable for seniors looking to settle in a vibrant community. With several pharmacies within close proximity, accessing medication and healthcare is convenient. There are also numerous dining options ranging from casual eateries like Chick-Fil-A and Culver's to upscale restaurants like Cooper's Hawk Winery & Restaurant. For leisure activities, residents can explore nearby parks such as Greenfield Park and Hoyt Park, or catch a movie at Silverspot Cinema. Medical care is easily accessible with multiple physician offices and hospitals in the vicinity. Additionally, there are cozy cafes like Starbucks and Mama D's Coffee for socializing and relaxation. Places of worship such as Honey Creek Church provide spiritual support for those seeking a religious community. Overall, this area offers a well-rounded living environment with something for everyone to enjoy.
Heartis Brookfield is located at 16040 West Greenfield Avenue, Brookfield, WI 53005 in Waukesha County, Wisconsin
Heartis Brookfield's array of features is designed to address the unique needs of residents experiencing dementia and Alzheimer's disease, promoting their comfort and well-being. Assistance with dressing and bathing supports personal hygiene, fostering dignity and self-esteem, while medication management ensures that residents receive the correct dosages at appropriate times, reducing stress for both them and their families. Meal preparation tailored to nutritional needs not only promotes health but also encourages social interaction during mealtimes. Transportation arrangements for medical appointments facilitate access to essential health care services, ensuring continuity of care through coordination with health care providers. Activities of daily living assistance helps maintain independence in a safe environment, complemented by 24-hour supervision that provides peace of mind for families. The dementia waiver allows personalized care plans that cater specifically to individual challenges, while specialized memory care programming and mental wellness initiatives engage cognitive functions effectively, supporting residents with mild cognitive impairment by enhancing their quality of life through meaningful activities. Overall, these features create a supportive atmosphere that addresses the multifaceted aspects of memory care, enhancing both physical health and emotional well-being.
Heartis Brookfield on seniors.fyi includes 21 photos including images showing interior, lighting, dining, chandelier, decor, lobby, artwork, living room, and more.
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Engaging Memory Care Activities That Enhance Quality of Life
Memory care activities are essential for improving the quality of life of seniors with cognitive impairments, as they stimulate cognitive function, promote well-being, and encourage social interaction through tailored strategies. These activities combine structured exercises with spontaneous tasks, sensory engagement, physical workouts, creative pursuits, and intergenerational interactions to enhance emotional connection and a sense of purpose.
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.
Understanding the Distinctions: Assisted Living and Memory Care Explained
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
Interior
Decor
Living Room
Architecture
Dining
Lighting
Artwork
Seating Area
Fireplace
Lobby
Chandelier
Exercise Equipment
Salon
Mirrors
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community