16100 West Greenfield Avenue, Brookfield, WI 53005
For more information about senior living options: (844) 490-3973
Discovery Commons Brookfield is described as a beautiful, clean community with a robust activities program and caring, professional staff. The Discovery Commons team is said to go above and beyond to ensure residents feel at home and well cared for. LeiAn is praised for connecting with families in a genuine, non-salesy way and guiding them to the best community. Front desk staff like LaToya and Liz are noted for genuinely caring and professional service. Heartis Brookfield is described as a beautiful, well-kept community with amazing leadership, engaging activities, and compassionate care. The Heartis team, including Latoya, Hailey, Abbey, Ross, LeiAnn, Katie, and others, is recognized for going above and beyond for residents and families.
The nursing staff is neglectful and does not follow through with physician orders. After the hospital stay for acute hypoxia, the patient was not provided oxygen and lay on the floor overnight, not checked on until the following morning. Caregiver training is noticeably lacking, resulting in terrible care. The facility is run as a sales-focused operation, with insufficient staffing and training to meet resident needs. Residents and families feel afraid to complain due to fear of retribution. The quality of food is poor, with meals delivered cold or dried out and not conducive to healing.Heartis Village Brookfield is best suited for families seeking a stylish, activity-rich setting where social engagement and a strong leadership presence are prioritized. The community excels for residents who are largely mobile or in early-to-mid stages of memory care, and who want a living environment that feels like a polished, resort-like campus with robust programming, attractive apartments, and a visible emphasis on vibrant living. It is less appropriate for those whose loved one requires tight clinical supervision, rapid physician-order execution, and foolproof 24/7 medical responsiveness, as several reviews flag gaps in nursing follow-through and situations where medical needs were not addressed promptly.
On the plus side, the building and campus culture consistently draw praise. Families report a bright, clean, inviting atmosphere, with a strong emphasis on activities, therapy options, and social interaction. The front-line staff - caregivers, dining teams, housekeeping, and maintenance - are frequently described as patient, caring, and genuinely engaged with residents. Leadership turnover has been a recurring theme in reviews, yet when the leadership is stable and proactive, families note noticeable improvements in communication, care coordination, and the overall sense of residents being treated like family. For memory care, the care teams across Generations are lauded for compassion, with administrators and program coordinators often singled out as indispensable in guiding families through transitions and clarifying care plans.
The most persistent concerns center on medical care and consistency. Several reviewers recount situations where physician orders were not followed, oxygen or acute interventions were delayed, and safety or cleanliness issues appeared to slip through the cracks. There are credible reports of neglect or insufficient staffing during weekends, and some families describe a climate where residents feel hesitant to report problems for fear of retaliation. Food quality and service timing also surface as inconsistent - some days excellent, others slow or cold - suggesting that while the culinary program has upside, it can be uneven in practice. Taken together, these threads point to a core tension: Heartis Brookfield can deliver a high-quality, engaged living experience, but it hinges on reliable clinical oversight and consistent, well-trained caregiving.
These strengths and weaknesses do not cancel each other out; they offset differently depending on individual needs. For families able to leverage leadership accountability, regular family communications, and an active involvement in care plans, Heartis Brookfield delivers a compelling living environment with plenty of heart and momentum. The strong events calendar, therapy offerings, and social ecosystems help residents stay connected and engaged, which can significantly enhance quality of life when medical needs are well managed by a competent clinical team. However, for a resident whose care requires constant medical management, rapid response to orders, or heightened safety monitoring, the risk of gaps in care makes alternatives with steadier nurse staffing and more predictable clinical governance worth exploring.
Decision-makers should approach Heartis Brookfield with a set of concrete probes. During tours, request direct conversations with the executive leadership and the memory care director to assess how recent leadership changes have translated into day-to-day operations. Ask about weekend staffing patterns, CNA-to-resident ratios, and the process for following physician orders; seek recent state survey results and any corrective actions, then verify how meal service timing and dining room responsiveness are managed during peak hours. Personal connections matter here - families report that natural advocates within the staff, such as activity coordinators, nursing leads, and directors, make a real difference in getting concerns addressed quickly. Finally, insist on opportunities to observe activities, meal times, and care routines to gauge whether promises align with practice.
The bottom line is clear: Heartis Village Brookfield offers a visually appealing, activity-forward option with a warm, people-focused culture and strong leadership when the team is aligned. It works best for families prioritizing a high-quality environment, meaningful engagement, and proactive communication, especially in memory care where staff compassion is frequently highlighted. It is less suitable for those who cannot tolerate potential gaps in medical oversight or inconsistent care during less staffed periods. For families prioritizing rigorous clinical governance and unwavering medical responsiveness, exploring alternatives with proven, stable nursing coverage and transparent care metrics is a prudent move. In the right match, Heartis Brookfield can be a loving, enriching home; in others, a more clinically anchored environment may be the safer choice.
21 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Full kitchenHaving a full kitchen in a senior living facility is important for seniors because it allows them to maintain their independence and prepare their own meals. This promotes healthy eating habits, saves money on dining out, and provides a sense of familiarity and comfort for residents.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Guest parkingGuest parking is important for seniors because it allows their friends and family members to visit them easily and safely. Having convenient parking options can help combat feelings of isolation and loneliness, promote regular social interaction, and improve overall mental and emotional well-being for seniors in senior living communities.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being. KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life. Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence. TV roomTV rooms are important for seniors in senior living communities because they provide a space for social interaction, entertainment, and relaxation. Watching TV can help reduce feelings of loneliness and boredom, and create a sense of community among residents. Additionally, TV rooms offer a break from daily routines and can be a source of comfort and familiarity for seniors.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
VA Benefits ConsultationVA Benefits Consultations are important for seniors because they provide valuable information on the benefits and resources available to them as veterans. These consultations can help seniors access financial assistance, healthcare services, and other support that can greatly improve their quality of life in their later years.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (12 miles away)
Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartis Village Brookfield is an exceptional assisted living community located in Brookfield, WI. Our community offers a range of housing options, including comfortable 2-bedroom apartments and cozy studio apartments. Each apartment is fully furnished and equipped with a full kitchen or kitchenette, allowing residents to maintain their independence while enjoying the convenience of on-site dining options, including our own dining room and room service.
At Heartis Village Brookfield, we understand the importance of maintaining a vibrant and engaging lifestyle. That's why we offer a variety of amenities and care services to cater to our residents' needs. Our beauty salon helps residents look and feel their best, while our cable or satellite TV and TV room provide entertainment options for relaxation. With Wi-Fi/high-speed internet throughout the community, staying connected with loved ones is easy.
We prioritize the well-being of our residents by providing 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure comprehensive care for each resident. For those requiring specialized diets or diabetic management, our chefs prepare nutritious meals that meet specific dietary restrictions.
We believe in promoting an active lifestyle and socialization among our residents. We offer scheduled daily activities to keep residents engaged within our community. Additionally, we are conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals.
Transportation services are available for medical appointments as well as for outings in the local area. We also provide parking spaces for both residents and guests.
At Heartis Village Brookfield, we strive to create a warm and welcoming environment where seniors can enjoy a worry-free lifestyle while receiving the care they need. Whether it's assistance with medication management or end-of-life hospice care, our compassionate team is here to support each resident's unique needs. We also offer VA Benefits Consultation services for eligible veterans.
Come and experience the exceptional lifestyle at Heartis Village Brookfield, where we combine comfortable living, quality care, and a vibrant community to create an exceptional assisted living experience.
The area of Brookfield, Wisconsin, where you are considering senior living offers a variety of amenities within close proximity. There are several pharmacies nearby, including Walgreens, Pick 'n Save Pharmacy, and CVS Pharmacy, making it convenient to access medication and healthcare services. Additionally, there is a selection of restaurants such as Champps Americana and Cooper's Hawk Winery & Restaurant for dining out. Parks like The Big Backyard and Greenfield Park provide opportunities for outdoor recreation and relaxation. Medical facilities like Prohealth Care Medical Centers and Aurora Advanced Healthcare are also conveniently located for any healthcare needs. In terms of entertainment, Silverspot Cinema and Ridge Cinema offer options for enjoying movies. Overall, this area provides a mix of essential services, dining options, recreational activities, and medical facilities that may be appealing for seniors looking to settle in a vibrant community in Brookfield.
Heartis Village Brookfield offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Heartis Village Brookfield is located at 16100 West Greenfield Avenue, Brookfield, WI 53005 in Waukesha County, Wisconsin
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