Heartis Village Brookfield

Pros

• The facility at Heartis Village Brookfield is described as beautiful, stunning, and high-end, making it an appealing choice for residents and their families.
• Many reviewers praised the staff for being friendly, kind, and familiar with the residents, contributing to a welcoming environment.
• Residents have access to a variety of activities, amenities such as a gym, theater, library, and engaging programs that promote social interaction.
• The apartments are noted to be bright and clean, with spacious layouts that many families appreciated for their loved ones.
• Positive experiences with the tour representatives were highlighted, indicating excellent customer service during the initial visits to the facility.
• Some residents enjoyed specific activities like build-your-own banana floats and found value in the overall offerings of the community.
• Families appreciated that Heartis Village Brookfield provided options for independent living, assisted living, and memory care suitable for different needs.

Cons

• The food quality at Heartis Village Brookfield was criticized for being inconsistent, with complaints about it being cold and poorly prepared, such as serving hotdogs for a Mother's Day dinner.
• Staff responsiveness to resident needs was questioned, with reports of delayed assistance and neglect in providing necessary care.
• There were concerns regarding the facility's management focus on sales rather than resident care, leading to inadequate training and supervision of staff.
• Some residents felt isolated due to the distance between their rooms and communal areas, making it challenging for those with mobility issues to participate in activities.
• One reviewer expressed disappointment that their parent wasn't provided sufficient oversight or checks after moving into a room that was far down the wing of the facility.
• Multiple reviews indicated dissatisfaction with the lack of engaging activities and the overall cold atmosphere of the facility despite its beautiful appearance.
• There were alarming instances of personal items going missing from residents' rooms, raising concerns about theft within the facility.

Review

Heartis Village Brookfield has garnered a mix of reviews from families considering or utilizing its services for their loved ones. The facility, which specializes in senior living, including independent living, assisted living, and memory care, is often praised for its beautiful architecture and well-maintained premises. Visitors have noted the impressive amenities available to residents, such as libraries, gyms, theaters, and diverse daily activities that aim to engage residents socially and mentally. Many expressed admiration for the staff's friendly demeanor and the clean, bright apartments that contribute to a welcoming atmosphere.

However, despite these commendable features, several reviewers shared concerns about the quality of care provided at Heartis Village Brookfield. One family found the service lacking after their father moved in—despite paying extra for enhanced support—citing issues with timely assistance during the night and inadequate response times when calling for help. This frustration was echoed by others who described experiences of delayed responses from staff members when urgent care was needed. A particularly troubling account involved a severe fall due to alleged negligence on the part of the management. Such incidents have raised alarms about whether Heartis Village prioritizes sales over resident well-being.

When it comes to food service at Heartis Village Brookfield, opinions are decidedly mixed. Some reviewers appreciated that meals looked appetizing and were generally enjoyed by residents; others criticized the inconsistency in meal quality, citing occasions where food arrived cold or unappetizingly prepared—even on special occasions like Mother's Day where simple hotdogs were served instead of more thoughtful options. Long wait times for food orders also emerged as a notable concern among some residents' family members who felt their loved ones deserved better dining experiences.

The issue of independence versus adequate care arose in relation to some apartments being unsuitable based on residents’ health conditions. One reviewer lamented that their mother could not access certain facilities because she lacked a dementia diagnosis while still needing assistance navigating her environment due to mobility challenges—a significant disadvantage considering how layout-driven accessibility can impact overall resident experience in large facilities like Heartis Village.

Another recurring theme across multiple reviews involved administrative issues and possible staff turnover affecting consistent care levels. Families reported experiencing a lack of proactive engagement from management in addressing ongoing problems related to care services since a new executive director took over—a change anticipated by some as a step toward improvement but viewed skeptically by those already disillusioned with prior promises made regarding operational standards.

Every review ultimately expressed dissatisfaction regarding costs relative to perceived service quality—often each family feeling they were sold on an attractive facility without receiving commensurate value once their loved ones moved in full time. With monthly fees averaging around $6,000 or more for even limited services provided adequately at other retirement communities or assisted living facilities elsewhere, many families left feeling discouraged by what they saw as misaligned priorities between luxurious marketing images and essential caregiving practices vital to seniors' well-being.

In summary, while Heartis Village Brookfield may shine with its charming physical presence and array of amenities designed to cater comfortably to seniors' lifestyles, prevalent critiques reveal deeper systemic issues surrounding resident care quality that many families believe need urgent attention before they can confidently recommend it as an optimal choice for aging relatives requiring support services within long-term living environments.

The area of Brookfield, Wisconsin, where you are considering senior living offers a variety of amenities within close proximity. There are several pharmacies nearby, including Walgreens, Pick 'n Save Pharmacy, and CVS Pharmacy, making it convenient to access medication and healthcare services. Additionally, there is a selection of restaurants such as Champps Americana and Cooper's Hawk Winery & Restaurant for dining out. Parks like The Big Backyard and Greenfield Park provide opportunities for outdoor recreation and relaxation. Medical facilities like Prohealth Care Medical Centers and Aurora Advanced Healthcare are also conveniently located for any healthcare needs. In terms of entertainment, Silverspot Cinema and Ridge Cinema offer options for enjoying movies. Overall, this area provides a mix of essential services, dining options, recreational activities, and medical facilities that may be appealing for seniors looking to settle in a vibrant community in Brookfield.

Pharmacies

• Walgreens (0.2 miles)
• Pick 'n Save Pharmacy (0.6 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Metro Market Pharmacy (1.7 miles)
• Aurora Pharmacy (2.2 miles)
• Walgreens (3 miles)

Restaurants

• Champps Americana (0.4 miles)
• Cooper's Hawk Winery & Restaurant (1 miles)
• Chick-Fil-A (1 miles)
• Portillo's (1.6 miles)
• Mission BBQ (2 miles)
• Kopp's Frozen Custard Stand (2.2 miles)
• Culver's (2.5 miles)

Parks

• The Big Backyard (1.7 miles)
• Dousman Stage Coach Inn Museum (1.9 miles)
• Greenfield Park (2.4 miles)
• Elm Grove Village Park (2.6 miles)
• Wil-O-Way Underwood Park (4.4 miles)
• Fox Brook Park (4.8 miles)
• Hoyt Park (5.2 miles)

Physicians

• Prohealth Care Medical Centers (2.5 miles)
• Aurora Advanced Healthcare (2.6 miles)
• New Berlin Family Practice Clinic (2.7 miles)
• West Suburban Center For Arthritis (3.1 miles)
• Lincoln Avenue Clinic (3.2 miles)
• Wheaton Franciscan Medical Group (3.6 miles)
• Aurora Health Center (3.7 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (2.8 miles)
• Ridge Cinema New Berlin, Wi (4.7 miles)

Hospitals

• Rogers Memorial Hospital (3.3 miles)
• Surgicenter - Children's Wisconsin (4.2 miles)
• Froedtert Pavilion (4.9 miles)
• Aurora Psychiatric Hospital (5.6 miles)

Cafes

• Starbucks (3.4 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Mama D's Coffee (5.5 miles)
• Starbucks (5.8 miles)
• The Gingerbread House (6.1 miles)

Places of Worship

• Honey Creek Church (5.1 miles)
• First Congregational Church (5.8 miles)