16690 West Greenfield Avenue, Brookfield, WI 53005
For more information about senior living options: (844) 490-3973
A family recounts a deeply mixed experience at a care facility that cared well for their loved ones in some moments, while leaving a trail of frustration and concern in others. On the one hand, there is heartfelt gratitude for the kindness and competence shown to their father during his final days. The staff is described as friendly and capable, especially when working with elderly residents who have advanced dementia. In particular, Ellen, the head nurse, is singled out for her knowledge and experience, credited with ensuring that their loved one was well cared for in the most delicate period of his life. The staff's compassion and skill are acknowledged as a meaningful, protective presence that helped make those final days peaceful and respectful. In this part of the account, New Perspective is credited with providing an environment where dignity and gentle care could be the guiding principles, and the family expresses deep gratitude for that.
The story of the mother's time in the same facility paints an equally vivid but more layered portrait. She was a resident for about two and a half years, and many of her caregivers were described as amazing - loving, attentive, and clearly devoted. Those caregivers are remembered fondly for their warmth and the quality of care they delivered day after day, which brought comfort to the family and to their mother. Yet alongside these positive recollections, there is a strong thread of criticism directed at management. The family feels that management has not lived up to the same standard of care and attention that the caregiving staff embody. The reviewer emphasizes that, while the caregivers were devoted, management often seemed to fall short, leaving many duties to be shouldered by the frontline workers and contributing to a sense that administrative oversight was lacking.
The tension between frontline caregiving excellence and managerial shortcomings becomes particularly painful in the period following the mother's passing. When it came time to say goodbye, the family recalls that management appeared inconvenienced by the process of coordinating with the hospice nurse and ensuring that the proper support was available. This moment underscored a broader sense that the administrative side of the operation did not consistently align with the compassionate culture demonstrated by the caregivers. Later, when the family returned to express thanks and to drop off a personal item that did not belong to their mother, they were surprised to be told that family members of deceased former residents are not allowed to return. This policy felt unknowable and unwelcoming to the family, who had hoped to stay connected with the residents and caregivers who had become part of their lives. The experience left them saddened and puzzled about why meaningful connections with people still living there would be discouraged simply because their loved one had passed away.
Beyond these individual interactions, the reviewer paints a broader picture of a facility that has been changing for the worse over time. In their view, the facility has declined significantly over the past three years. The caregiving team is said to be stretched thin, with two caregivers responsible for as many as 15 residents, some with significant behavioral challenges. The scope of duties described is extensive: preparing meals, assisting with toileting and dressing, cleaning, doing laundry, administering medications, providing entertainment, and bathing residents. Compounding these demands is a lack of administrative support, which leaves front-line staff to juggle an overwhelming array of tasks with limited backup. Night coverage is described as particularly strained, with only one caregiver on duty from sunset to dawn, making it difficult to meet the needs of residents around the clock. The maintenance team is also described as irregular in its presence, and there has not been a regular onsite nurse for several months, a situation that would understandably contribute to anxiety about medical oversight and timely interventions.
The narrative also details a more vibrant past that contrasts with the current reality. In prior years, there were Christmas parties, holiday events, picnics, and occasional outings that gave residents opportunities for social engagement and joy. The present reality, according to the family, is a stark absence of recreational leadership and planned activities. The facility is described as lacking a recreation director, with no structured programming to stimulate residents' social, cognitive, and physical well-being. The sense of stagnation is palpable, as residents are moved to the day room, kept tidy and fed, and then put back to bed - an approach the family interprets as a missed opportunity to enrich residents' lives beyond basic custodial care.
The review concludes with a powerful note about accountability and communication. The family says they have not seen a formal survey in over a year, and they would have chosen a rating lower than one star if that option had been available. The frustration about communication is persistent: calling the main number often yields no helpful response, with directions that ultimately bring them to the director, who is described as never returning calls. Taken together, these observations present a care setting where the dedication of the hands-on staff is evident and repeatedly praised, while the leadership and administrative processes are called into question in ways that seriously affect the overall experience for families and residents.
Overall, the account presents a nuanced portrait of a facility that has touched two generations of a family in deeply contrasting ways. The father's care is upheld as an exemplar of respectful, compassionate treatment delivered by knowledgeable professionals, with Ellen highlighted as a standout leader among the nursing staff. The mother's experience, by contrast, reflects a long-standing commitment by caregivers that is undermined by perceptions of inadequate management, insufficient resources, and a lack of ongoing engagement and opportunity for residents to enjoy a richer, more participatory living environment. The message is clear: acknowledge and celebrate the frontline caregivers, while also addressing the systemic issues that have left families feeling unsupported, disconnected, and dissatisfied with the administrative leadership and the overall direction of the facility.
New Perspective Brookfield in Brookfield, WI, is an assisted living community that offers a range of care services and amenities to provide a comfortable and enriching environment for its residents. With a focus on board and care home and memory care, this community caters to individuals who require assistance with daily tasks or those with cognitive impairments.
Residents at New Perspective Brookfield can enjoy the convenience of fully furnished accommodations, ensuring a hassle-free move-in experience. The community also provides housekeeping services to maintain a clean and tidy living environment. Outdoor spaces and a garden offer opportunities for fresh air, relaxation, and socializing with fellow residents.
To ensure residents stay connected with their loved ones and the outside world, telephone service as well as Wi-Fi/high-speed internet are available throughout the community. A dining room is provided where meals are freshly prepared to cater to special dietary restrictions. The staff at New Perspective Brookfield also offer medication management and assistance with meal preparation and service.
The community places great importance on mental wellness and specialized memory care programming is available for those with dementia or mild cognitive impairment. Activities of daily living assistance such as bathing, dressing, transfers, and coordination with healthcare providers are provided by trained staff members. Residents requiring transportation for medical needs or doctor's appointments can also have arrangements made.
Located in Brookfield, WI, New Perspective Brookfield benefits from its proximity to various amenities that enhance the quality of life for its residents. There are two cafes nearby for social outings or casual gatherings with friends. Six parks provide opportunities for outdoor recreation or peaceful walks in nature. Thirteen pharmacies ensure easy access to medications, while ten physicians make healthcare readily available. Additionally, there are plenty of restaurant options nearby for dining out or trying new cuisines. For those seeking entertainment options, two theaters are conveniently located within reach.
Overall, New Perspective Brookfield in Brookfield, WI offers a warm and supportive assisted living community where residents can feel safe, comfortable, and engaged in a range of activities and amenities that enhance their overall well-being.
This part of Brookfield, Wisconsin offers a convenient location with easy access to essential services such as pharmacies, restaurants, parks, theaters, physicians, hospitals, cafes, and places of worship. With multiple pharmacy options within close proximity, seniors can easily access their medication needs. The variety of restaurants nearby provide a range of dining options for residents to enjoy. Additionally, the numerous parks offer opportunities for outdoor recreation and relaxation. Access to medical facilities and healthcare providers ensures quality health services are readily available. Overall, this area provides a well-rounded community environment for senior living in Brookfield.
New Perspective Brookfield is located at 16690 West Greenfield Avenue, Brookfield, WI 53005 in Waukesha County, Wisconsin
New Perspective Brookfield offers a comprehensive range of memory care services designed to address the unique needs of residents with dementia or Alzheimer's disease. Assistance with dressing and bathing enhances personal dignity and comfort, while medication management ensures that individuals receive their prescriptions accurately and on time, minimizing health complications. Meal preparation and service cater to specific dietary requirements, promoting nutritional health essential for cognitive function. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through close coordination with healthcare providers. Activities of daily living assistance supports residents in maintaining independence in familiar tasks, and 24-hour supervision provides safety and peace of mind for both residents and families. Additionally, specialized programming tailored for dementia addresses cognitive decline directly, while mental wellness programs focus on emotional support, promoting overall well-being among those facing mild cognitive impairment. The dementia waiver further accommodates individual needs within a structured environment, fostering a sense of community that encourages engagement and enhances quality of life.
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