New Perspective Brookfield

16690 West Greenfield Avenue, Brookfield, WI 53005

For more information about senior living options: (844) 490-3973

2.5 from 4 reviews
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Assisted Living Board and Care Home Memory Care

Overall Review of New Perspective Brookfield

Pros

  • pro The staff are very friendly and have the skills needed to assist elderly people with advanced Dementia.
  • pro Ellen, the head nurse, is extremely knowledgeable and has the experience to ensure that loved ones are taken care of.
  • pro New Perspective helped make the dad's final days peaceful.
  • pro Most of the caregivers were amazing.
  • pro The family felt they couldn't have asked for more loving and caring people to care for their mom.
  • pro There used to be Christmas parties, holiday parties, and picnics with occasional outings.

Cons

  • pro Management leaves much to be desired.
  • pro Management seemed to view helping the hospice nurse as an inconvenience.
  • pro Family members of deceased former residents are not allowed to come back.
  • pro The family felt unwelcome and unable to visit after Mom's passing.
  • pro Management has not been present and involved in the past year.
  • pro The facility has gone downhill in the past three years.
  • pro Caregivers are overwhelmed caring for 15 residents with behavior problems.
  • pro Caregivers must perform many tasks, including cooking, toileting, dressing, cleaning, laundry, medication administration, entertainment, and bathing.
  • pro There is only one caregiver on duty overnight (6 PM to 6 AM).
  • pro There is no recreation director and there are no recreation events now.

Review

A family recounts a deeply mixed experience at a care facility that cared well for their loved ones in some moments, while leaving a trail of frustration and concern in others. On the one hand, there is heartfelt gratitude for the kindness and competence shown to their father during his final days. The staff is described as friendly and capable, especially when working with elderly residents who have advanced dementia. In particular, Ellen, the head nurse, is singled out for her knowledge and experience, credited with ensuring that their loved one was well cared for in the most delicate period of his life. The staff's compassion and skill are acknowledged as a meaningful, protective presence that helped make those final days peaceful and respectful. In this part of the account, New Perspective is credited with providing an environment where dignity and gentle care could be the guiding principles, and the family expresses deep gratitude for that.

The story of the mother's time in the same facility paints an equally vivid but more layered portrait. She was a resident for about two and a half years, and many of her caregivers were described as amazing - loving, attentive, and clearly devoted. Those caregivers are remembered fondly for their warmth and the quality of care they delivered day after day, which brought comfort to the family and to their mother. Yet alongside these positive recollections, there is a strong thread of criticism directed at management. The family feels that management has not lived up to the same standard of care and attention that the caregiving staff embody. The reviewer emphasizes that, while the caregivers were devoted, management often seemed to fall short, leaving many duties to be shouldered by the frontline workers and contributing to a sense that administrative oversight was lacking.

The tension between frontline caregiving excellence and managerial shortcomings becomes particularly painful in the period following the mother's passing. When it came time to say goodbye, the family recalls that management appeared inconvenienced by the process of coordinating with the hospice nurse and ensuring that the proper support was available. This moment underscored a broader sense that the administrative side of the operation did not consistently align with the compassionate culture demonstrated by the caregivers. Later, when the family returned to express thanks and to drop off a personal item that did not belong to their mother, they were surprised to be told that family members of deceased former residents are not allowed to return. This policy felt unknowable and unwelcoming to the family, who had hoped to stay connected with the residents and caregivers who had become part of their lives. The experience left them saddened and puzzled about why meaningful connections with people still living there would be discouraged simply because their loved one had passed away.

Beyond these individual interactions, the reviewer paints a broader picture of a facility that has been changing for the worse over time. In their view, the facility has declined significantly over the past three years. The caregiving team is said to be stretched thin, with two caregivers responsible for as many as 15 residents, some with significant behavioral challenges. The scope of duties described is extensive: preparing meals, assisting with toileting and dressing, cleaning, doing laundry, administering medications, providing entertainment, and bathing residents. Compounding these demands is a lack of administrative support, which leaves front-line staff to juggle an overwhelming array of tasks with limited backup. Night coverage is described as particularly strained, with only one caregiver on duty from sunset to dawn, making it difficult to meet the needs of residents around the clock. The maintenance team is also described as irregular in its presence, and there has not been a regular onsite nurse for several months, a situation that would understandably contribute to anxiety about medical oversight and timely interventions.

The narrative also details a more vibrant past that contrasts with the current reality. In prior years, there were Christmas parties, holiday events, picnics, and occasional outings that gave residents opportunities for social engagement and joy. The present reality, according to the family, is a stark absence of recreational leadership and planned activities. The facility is described as lacking a recreation director, with no structured programming to stimulate residents' social, cognitive, and physical well-being. The sense of stagnation is palpable, as residents are moved to the day room, kept tidy and fed, and then put back to bed - an approach the family interprets as a missed opportunity to enrich residents' lives beyond basic custodial care.

The review concludes with a powerful note about accountability and communication. The family says they have not seen a formal survey in over a year, and they would have chosen a rating lower than one star if that option had been available. The frustration about communication is persistent: calling the main number often yields no helpful response, with directions that ultimately bring them to the director, who is described as never returning calls. Taken together, these observations present a care setting where the dedication of the hands-on staff is evident and repeatedly praised, while the leadership and administrative processes are called into question in ways that seriously affect the overall experience for families and residents.

Overall, the account presents a nuanced portrait of a facility that has touched two generations of a family in deeply contrasting ways. The father's care is upheld as an exemplar of respectful, compassionate treatment delivered by knowledgeable professionals, with Ellen highlighted as a standout leader among the nursing staff. The mother's experience, by contrast, reflects a long-standing commitment by caregivers that is undermined by perceptions of inadequate management, insufficient resources, and a lack of ongoing engagement and opportunity for residents to enjoy a richer, more participatory living environment. The message is clear: acknowledge and celebrate the frontline caregivers, while also addressing the systemic issues that have left families feeling unsupported, disconnected, and dissatisfied with the administrative leadership and the overall direction of the facility.

Features

Housing

  • 18 resident community capacity 18 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • General Mitchell International (12 miles away) General Mitchell International (12 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

New Perspective Brookfield in Brookfield, WI, is an assisted living community that offers a range of care services and amenities to provide a comfortable and enriching environment for its residents. With a focus on board and care home and memory care, this community caters to individuals who require assistance with daily tasks or those with cognitive impairments.

Residents at New Perspective Brookfield can enjoy the convenience of fully furnished accommodations, ensuring a hassle-free move-in experience. The community also provides housekeeping services to maintain a clean and tidy living environment. Outdoor spaces and a garden offer opportunities for fresh air, relaxation, and socializing with fellow residents.

To ensure residents stay connected with their loved ones and the outside world, telephone service as well as Wi-Fi/high-speed internet are available throughout the community. A dining room is provided where meals are freshly prepared to cater to special dietary restrictions. The staff at New Perspective Brookfield also offer medication management and assistance with meal preparation and service.

The community places great importance on mental wellness and specialized memory care programming is available for those with dementia or mild cognitive impairment. Activities of daily living assistance such as bathing, dressing, transfers, and coordination with healthcare providers are provided by trained staff members. Residents requiring transportation for medical needs or doctor's appointments can also have arrangements made.

Located in Brookfield, WI, New Perspective Brookfield benefits from its proximity to various amenities that enhance the quality of life for its residents. There are two cafes nearby for social outings or casual gatherings with friends. Six parks provide opportunities for outdoor recreation or peaceful walks in nature. Thirteen pharmacies ensure easy access to medications, while ten physicians make healthcare readily available. Additionally, there are plenty of restaurant options nearby for dining out or trying new cuisines. For those seeking entertainment options, two theaters are conveniently located within reach.

Overall, New Perspective Brookfield in Brookfield, WI offers a warm and supportive assisted living community where residents can feel safe, comfortable, and engaged in a range of activities and amenities that enhance their overall well-being.

Nearby Places of Interest

This part of Brookfield, Wisconsin offers a convenient location with easy access to essential services such as pharmacies, restaurants, parks, theaters, physicians, hospitals, cafes, and places of worship. With multiple pharmacy options within close proximity, seniors can easily access their medication needs. The variety of restaurants nearby provide a range of dining options for residents to enjoy. Additionally, the numerous parks offer opportunities for outdoor recreation and relaxation. Access to medical facilities and healthcare providers ensures quality health services are readily available. Overall, this area provides a well-rounded community environment for senior living in Brookfield.

Pharmacies

  • Walgreens (0.6 miles)
  • Pick 'n Save Pharmacy (1 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.5 miles)
  • Metro Market Pharmacy (1.5 miles)
  • Aurora Pharmacy (2.6 miles)
  • Walgreens (3 miles)

Restaurants

  • Champps Americana (0.8 miles)
  • Cooper's Hawk Winery & Restaurant (1.1 miles)
  • Chick-Fil-A (1.2 miles)
  • Portillo's (1.4 miles)
  • Mission BBQ (1.7 miles)
  • Kopp's Frozen Custard Stand (1.9 miles)
  • Cafe Hollander (2.5 miles)

Parks

  • The Big Backyard (1.8 miles)
  • Dousman Stage Coach Inn Museum (2 miles)
  • Greenfield Park (2.8 miles)
  • Elm Grove Village Park (2.9 miles)
  • Fox Brook Park (4.6 miles)
  • Wil-O-Way Underwood Park (4.7 miles)
  • Hoyt Park (5.5 miles)

Theaters

  • Silverspot Cinema - The Corners of Brookfield (2.4 miles)
  • Ridge Cinema New Berlin, Wi (4.8 miles)

Physicians

  • Prohealth Care Medical Centers (2.7 miles)
  • Aurora Advanced Healthcare (2.7 miles)
  • West Suburban Center For Arthritis (2.8 miles)
  • New Berlin Family Practice Clinic (2.8 miles)
  • Wheaton Franciscan Medical Group (3.3 miles)
  • Lincoln Avenue Clinic (3.6 miles)
  • Aurora Health Center (4.1 miles)

Hospitals

  • Rogers Memorial Hospital (3.7 miles)
  • Surgicenter - Children's Wisconsin (4.6 miles)
  • Froedtert Pavilion (5.3 miles)
  • Aurora Psychiatric Hospital (6 miles)

Cafes

  • Starbucks (3.8 miles)
  • Panera Bread (4.3 miles)
  • Mama D's Coffee (5.1 miles)
  • Starbucks (5.2 miles)
  • Starbucks (5.5 miles)
  • The Gingerbread House (6.1 miles)

Places of Worship

  • First Congregational Church (5.4 miles)
  • Honey Creek Church (5.5 miles)

Frequently Asked Questions

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