Preferred Care at Home of Wyoming Valley

Pros

• The reviewer notes that the initial screening process was prompt and thorough.
• The reviewer appreciates that the agency considered candidates with temperaments similar to their mother to provide the best care.
• The reviewer found the agency's prices to be competitive and reasonable.

Cons

• They felt their initial review was too harsh regarding one negative aspect of the experience.
• They were unhappy that the agency did not return their call to hire the chosen candidate in a timely manner.
• They considered the delayed communication an unfortunate part of the experience.

Review

I recently revisited my opinion of Preferred Care of Wyoming Valley after realizing that my earlier review might have come across too harshly about one specific issue. I want to acknowledge that there were several positive aspects to my experience that deserve recognition, and I've decided to present a more balanced, fuller picture. In particular, the aspects that stood out were the agency's efficient screening process, their thoughtful attention to the unique needs of my mother, and the overall value they offered.

First and foremost, the initial screening process was very prompt and thorough. The agency moved with efficiency, and their diligence helped set a solid foundation for the entire hiring process. This wasn't a generic screening; it felt tailored to our situation, with a clear focus on understanding what kind of caregiver would be the best fit for our mother. The speed of the screening did not come at the expense of depth; we felt that every important detail was explored and documented, which gave us confidence early on that we were dealing with a professional organization.

A particularly meaningful portion of the experience was how the agency took into account our request for candidates who would have similar temperaments as our mother. We needed a caregiver who could provide not just technical assistance, but also a compatible, calming presence and a caregiving style aligned with our mother's needs. The agency's approach showed that they listened carefully and worked to match candidates with those soft, nuanced requirements that can make a big difference in daily care and comfort. This level of consideration suggested to us that the agency valued compatibility and ongoing harmony in the caregiving relationship, which is essential for long-term success.

In terms of cost, we found their prices to be competitive and reasonable. This influenced our overall impression in a positive way, as it suggested that we could access effective, high-quality care without paying a premium that didn't reflect the value of the service. The affordability, combined with the care taken in screening and matching, contributed to a sense that we were getting solid value for the investment we were making in our mother's well-being.

There was, however, an unfortunate aspect of the experience that tempered the otherwise positive feelings: not having my call to hire our chosen candidate returned in a timely manner. This delay in communication was frustrating and created some uncertainty at a critical juncture. It was a clear breakdown in the process, and it naturally affected our confidence and momentum during the decision-making phase. While this element did not define the overall experience, it did remind us that timely follow-through is essential in caregiving arrangements, where hesitation can complicate already delicate decisions.

In sum, I have modified my review to reflect the positives while acknowledging the distress caused by the communication delay. The prompt and thorough screening, coupled with a careful, temperament-conscious matching approach, and the competitive pricing, contributed to a favorable impression of Preferred Care of Wyoming Valley. Despite the hiccup with the timely return of my call regarding the chosen candidate, the agency demonstrated a level of care and competence that is meaningful when you are seeking support for a loved one. If communication improvements are made to ensure quicker responses in the hiring phase, my overall assessment would likely be even more favorable.

I would still recommend considering Preferred Care of Wyoming Valley if you are seeking a caregiver service that genuinely listens to your family's needs and strives to align candidates with the temperament and care style you require. It is worth noting that the positives - efficient screening, personalized matching, and solid value - are not overshadowed by the single challenge we experienced. If you prioritize a caregiver match that respects your mother's temperament and are mindful of ensuring prompt follow-up in the hiring process, this agency offers a compelling option.

This part of Pittston, Pennsylvania offers a convenient and accessible location for senior living. With several physicians' offices, pharmacies, and hospitals within close proximity, residents have easy access to medical care and services. Additionally, there are a variety of dining options nearby, including restaurants and cafes for enjoying meals with friends and family. The presence of places of worship provides opportunities for spiritual fulfillment, while parks offer outdoor recreational activities for staying active. Overall, this area provides a well-rounded community for seniors to live comfortably and confidently in Pittston.

Physicians

• Bucci Laser Vision (0 miles)
• Allied Services John Heinz (0.3 miles)
• Polit & Costello Dentistry (1 miles)
• Pittston Medical Center (1.1 miles)
• Coordinated Health (1.3 miles)
• Dr Scalzo's Office (2 miles)
• Renal Consultants-Wyoming Valley (2.2 miles)

Restaurants

• Tomato Bar and Bistro (0.1 miles)
• Agolino's Char-Grill Restaurant (0.5 miles)
• Ballyhoo (0.6 miles)
• Pittston Diner (0.7 miles)
• Blue Ribbon Farm Dairy (1.3 miles)
• Valenti's Restaurant (1.5 miles)
• Susquehanna Brewing Company (1.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Rite Aid (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Llewellyn's Medical Supply (2.7 miles)
• CVS Pharmacy (3.5 miles)
• Discount Med Direct (3.7 miles)

Places of Worship

• St Maria Goretti Church (2.2 miles)
• Unitarian Universalist Congregation of Wyoming Valley (5.6 miles)
• Luzerne United Methodist Church (6 miles)

Cafes

• Picc's Ice Cream (4 miles)
• Bistro On Hudson (4.2 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.3 miles)

Parks

• Luzerne County Recreational Complex (4.5 miles)
• Frances Slocum State Park (5.4 miles)

Hospitals

• Geisinger East entrance (4.5 miles)
• Janet Weis Children's Hospital At Geisinger Wyoming Valley (4.6 miles)
• Geisinger Hospital (4.7 miles)
• Geisinger Health System (4.8 miles)
• VA Medical Center (5.6 miles)
• General Hospital (5.9 miles)
• Center For Same Day Surgery (6.1 miles)

Theaters

• Cinemark (6.3 miles)