Wesley Village

Pros

• The staff at Wesley Village is noted for being exceptionally polite, attentive, and caring towards residents.
• The facility is consistently kept clean and well-maintained, creating a welcoming environment for both residents and visitors.
• Many residents enjoy the variety of activities offered, including live music and community events like birthday parties.
• The dining area provides a nice atmosphere with a good selection of food that residents appreciate.
• Residents have spacious rooms that are comfortable enough for their needs and equipped with essential amenities.
• Admissions staff are described as professional and well-prepared, ensuring a smooth transition for new residents.
• There is positive feedback regarding the rehabilitative care provided at Wesley Village, particularly in helping residents regain mobility.
• The outdoor areas of the campus are beautifully maintained, enhancing the overall appeal of living at Wesley Village.

Cons

• The facility lacks leadership, resulting in inappropriate care and training for the staff.
• Medications were not administered according to schedule, jeopardizing residents' health.
• There were instances of neglect, including a resident being left sitting in feces and developing health issues due to inadequate care.
• Residents experience inconsistent visiting protocols, leaving families frustrated and feeling disconnected.
• The nursing staff was understaffed and provided inadequate support for residents with mobility issues.
• Many areas of the facility are outdated, noisy, and unclean, leading to a depressing atmosphere for residents.
• The admissions process was met with disdain from staff members who displayed an unprofessional attitude towards prospective residents' families.
• A broken call button led to extended periods of time where a resident sat in urine or feces without assistance.
• Family members felt compelled to visit multiple times a day due to concerns about the level of care provided when they weren't present.
• Residents’ mental health has declined due to restrictive visitation policies during the pandemic.

Review

Wesley Village, a senior living community offering various levels of care, has garnered mixed reviews from families and residents alike. Many testimonials highlight the facility's cleanliness, attentiveness of staff, and overall positive atmosphere, while others express serious concerns regarding care quality and management. The contrasting experiences underscore the complexities associated with healthcare facilities that cater to vulnerable populations.

On one hand, several reviewers commend the welcoming environment at Wesley Village. They appreciate the friendly and professional demeanor of the staff, noting that nurses and activity personnel are particularly kind and caring. Residents seem to enjoy various activities organized by the facility, including birthday parties and live music events, which contribute to a vibrant community spirit. The dining area also receives praise for its cleanliness and variety of food options, suggesting that meal satisfaction is an essential part of daily life at Wesley Village.

However, these positives are overshadowed by significant criticisms regarding staffing issues and management practices. Several individuals expressed deep concern about the adequacy of care provided to residents. Reviews highlight instances where residents were left in unsanitary conditions for extended periods due to insufficient staff response times or failure to follow prescribed care protocols. Disturbing anecdotes include reports of residents not receiving timely medication or proper nutrition — leading some families to consider transferring their loved ones to different facilities altogether.

The impact of these shortcomings on resident well-being cannot be overstated. Families reported feeling distressed over their loved ones' living conditions during their stay at Wesley Village. One person detailed how their family member had been left sitting in unclean conditions for hours due to malfunctioning call buttons. This neglect reportedly led to potential health complications that would necessitate higher levels of medical intervention after a transition out of the facility.

Another layer complicating the experience is related to visitation policies implemented during the pandemic. One reviewer articulated feelings of isolation caused by strict restrictions preventing personal visitations with family members — resulting in diminished mental health among residents who craved familial interaction. While understanding the importance of safety measures during such unprecedented times, many felt that alternative solutions should have been explored so families could maintain contact with their loved ones without compromising safety.

In terms of physical accommodations, opinions diverge significantly; while some found rooms adequately spacious and appealing, others criticized them as cramped or outdated. The divided feedback reflects a wider concern about potential renovations needed across multiple areas within the facility—implying that investment in infrastructure may enhance not only aesthetic appeal but also resident comfort.

Ultimately, Wesley Village stands as a multifaceted entity experiencing both commendation for its dedicated staff and criticisms concerning operational deficiencies precariously affecting resident health outcomes. As prospective families weigh options for senior living arrangements amidst a backdrop marked by personal accounts reflecting joy alongside discontentment, it becomes imperative—for both current management at Wesley Village and those seeking services—to prioritize transparent communication regarding care protocols moving forward so all parties can engage in informed decision-making processes about care options available in this time-sensitive circumstance.

Restaurants

• Susquehanna Brewing Company (0.8 miles)
• Italian Club (1.5 miles)
• Valenti's Restaurant (1.8 miles)
• Ruth's Chris Steak House (1.8 miles)
• McDonald's (2 miles)
• Tomato Bar and Bistro (2.2 miles)
• Agolino's Char-Grill Restaurant (2.4 miles)

Places of Worship

• St Maria Goretti Church (1.1 miles)
• Luzerne United Methodist Church (4 miles)

Pharmacies

• Discount Med Direct (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.5 miles)
• Rite Aid (2.8 miles)
• Advanced Pharmacy Services (2.9 miles)

Physicians

• Renal Consultants-Wyoming Valley (1.6 miles)
• Pittston Medical Center (1.8 miles)
• Bucci Laser Vision (2.3 miles)
• Comprehensive Pain Management Specialists (2.5 miles)
• Coordinated Health (2.5 miles)
• Allied Services John Heinz (2.5 miles)
• Plastic & Reconstructive Surgeons (2.6 miles)

Cafes

• Bistro On Hudson (1.9 miles)
• Panera Bread (4 miles)
• Starbucks (4.5 miles)

Parks

• Luzerne County Recreational Complex (2.6 miles)

Hospitals

• Geisinger East entrance (2.7 miles)
• Janet Weis Children's Hospital At Geisinger Wyoming Valley (2.7 miles)
• Geisinger Hospital (2.7 miles)
• Geisinger Health System (2.8 miles)
• VA Medical Center (3.4 miles)
• General Hospital (3.6 miles)
• Center For Same Day Surgery (3.8 miles)