516 Street. Mary'S Villa Road, Moscow, PA 18444
For more information about senior living options: (866) 208-4318
Overall Review of Saint Mary's Villa Nursing Home
Pros
She has experienced a very welcoming atmosphere and a very caring staff.- There are many activities for her to do every day and delicious meals served in a very nice dining room.
- The staff treated her mom with compassion, from the administrative team to the skilled nurses and aides.
- The physical therapy department was wonderful, and the team was fantastic with providing updates on her progress.
- The chef and kitchen staff were great, and they accommodated her preferences when needed.
- Nurse Amanda was exceptional and her aides were outstanding.
- This skilled nursing facility is top notch, with knowledgeable, kind, and friendly staff who took wonderful care of their loved one.
- They would highly recommend St Mary’s Villa.
Cons
The room had not been cleaned for over a week, and the bathroom was filthy.- No one knew who to talk to about anything.
- Help requests were often unanswered, taking up to an hour to get a response.
- The staff were neglectful and ignored the resident's screams.
- Personal belongings, like the resident's cell phone, were taken and attempts to speak were ignored.
- On the second floor, residents were not alert or oriented and were treated roughly.
- The director of nursing was spiteful, management untrustworthy, and incident reports were covered up.
Review
Saint Mary’s Villa Nursing Home in Moscow, PA is best suited for families seeking a warm, activity-rich skilled-nursing setting where compassionate, ongoing caregiver relationships can make a real difference, and where end‑of‑life and long‑term care are approached with a genuinely supportive ethos. The facility can deliver meaningful value to residents whose families are willing to engage in care planning and oversight, and who prize a homey atmosphere, robust therapy, and regular daily programming. However, the review landscape is uneven, signaling that experiences can vary dramatically from one resident to the next. Those requiring unwavering consistency in service quality or pristine daily upkeep may want to look elsewhere.
Several accounts highlight the strength of Saint Mary’s frontline team. Nurses and aides are repeatedly described as caring, patient, and responsive when staffing is solid, with therapy teams offering clear treatment plans and steady communication with families. Administrators are praised for attentiveness during admission and discharge planning, and the dining room and activities program are frequently cited as real positives that help residents feel connected and engaged. For families prioritizing personal attention, respectful interaction, and a collaborative approach to rehabilitation and daily life, Saint Mary’s can feel like a reliable partner in care.
Yet the negatives embedded in the feedback cannot be ignored. A handful of reviews allege dirtiness in rooms and bathrooms, with one account describing a room left unclean for an extended period and inconsistent access to help signals. Disconcerting claims of neglect and disrespect on certain shifts appear in multiple narratives, including reports of delayed assistance and conversations cut short by management. Complicating care logistics, some families point to med-transfers that were delayed by external pharmacy processes, underscoring a vulnerability in the transfer chain rather than a singular fault of the facility. The stark contrast between glowing testimonials and harsh accusations points to real variability in staffing levels, supervision, and day-to-day culture.
Those favorable aspects can offset the concerns only when strong leadership and consistent, well-staffed shifts are maintained. When the night and day teams communicate effectively and follow through on requests, the overall patient experience tends to be positive, and families feel confident that their loved one is being treated with dignity. However, the core risk remains variability: if an individual’s care relies on a single shift or a particular caregiver, the experience can swing toward satisfactory or faltering. For families that cannot tolerate such fluctuation, the potential for inconsistent responsiveness makes this a higher-stakes choice.
Alternatives warrant consideration for several profiles. If constant, predictable response times and uniformly clean surroundings are non-negotiable, exploring other options with known track records for steady staffing and housekeeping is prudent. Those who need reliable 24/7 attention across floors, without the risk of uneven care or administrative gaps, may find this facility insufficiently predictable. Saint Mary’s can work very well for families prepared to stay actively engaged in oversight; for those seeking a more hands-off, consistently flawless experience, a different community could be a wiser fit.
Practical next steps offer a clear path to clarity. Schedule tours during multiple shifts to observe response times in real time, and insist on meeting the director of nursing to understand staffing plans and escalation protocols. Request a frank review of housekeeping practices, incident reports, and the med-transfer workflow, and talk with current residents’ families about day-to-day realities. Consider a short respite stay as a low-risk trial to gauge cadence and culture before committing long term. In comparison with nearby facilities, Saint Mary’s Villa can be a strong choice for engaged families, but for others the emphasis on consistency and cleanliness may tip the scales toward a more uniformly reliable option.
112 resident community capacity
Assisted Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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