Dunmore Health Care Center in Dunmore, PA
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1000 Mill Street, Dunmore, PA 18512
For more information about senior living options: (844) 490-3973
The care at Dunmore Health Care Center is exceptional. The staff, especially the nursing aides, are kind, pleasant, and caring. The therapy department is outstanding and helps residents make steady progress. The therapists consistently push residents to do a little more than they think they can. The facility is clean, well maintained, and free of odors. The nurses and aides are attentive, compassionate, and professional. The activities team keeps residents busy and entertained. The admissions process is smooth and the staff make residents feel at home. The social workers provide thorough support and resources to families. The dining service offers good meals and attentive service. The overall environment feels like a warm, family-like community. The staff go above and beyond to support residents’ recovery and well-being.
The facility is severely understaffed, with aides quitting fairly regularly. The billing office is a joke and often unreachable, causing frustration for families. Some staff, including nurses and the administrator, are described as rude or a joke. The phone lines were reportedly down for a week, leaving a resident in excruciating pain without help. There is a pattern of poor communication, with social services and the business office not responding in a timely manner. The facility is criticized for being dirty and not clean enough, with rooms left uncleaned and garbage not taken out. Patient care is described as inadequate at times, with reports of wounds not reported promptly and infections. Therapy scheduling is inconsistent, with some therapists not showing up and sessions shortened.Dunmore Health Care Center is best suited for seniors who need focused rehabilitation after surgery or a significant injury and for families who prize a warm, human-centered environment where therapy and daily care feel genuinely attentive. The facility repeatedly earns praise for its robust therapy program and the way the nursing staff and aides connect with residents, helping them regain mobility and confidence. For those envisioning a short-term stay focused on returning home, DHCC often delivers outcomes that make the effort worthwhile: steady progress in physical therapy, timely medication administration, and a calendar of activities that keeps residents engaged. The setting is frequently described as clean, welcoming, and homey, with staff who treat residents like people rather than patients. When recovery is the objective, the combination of strong therapy and compassionate bedside care makes this community a compelling option.
However, families should explicitly consider alternatives if administrative reliability, billing transparency, and consistent communication are top priorities. A cluster of reviews highlights friction in the business and social services areas, billing disputes, slow or unreturned calls, and inconsistent responsiveness at times. While many families report smooth admissions and straightforward financial help, others describe experiences where the administration felt disjointed or unhelpful, especially around plan-of-care updates and insurance matters. For anyone prioritizing a seamless, highly predictable administrative experience, DHCC may not be the strongest fit. Likewise, families seeking a facility with specialized memory care or a long-term, fixed-care model under a relentlessly organized management structure may find it prudent to compare with other options.
The strongest pros at Dunmore Health Care Center revolve around the therapy and caregiving ethos. Therapists are repeatedly praised for going beyond expectations, pushing residents to regain function while preserving dignity and encouragement. Nursing staff and aides are cited as consistently kind, patient, and attentive, often described as the heart of the place. Cleanliness and a well-maintained environment reinforce a sense of safety and respect for residents, while activities, social workers, and dining experiences contribute to a feeling of community and normalcy. When a resident makes meaningful progress, standing with support, taking steps, or returning home after rehab, the staff’s encouragement and teamwork are the decisive factors that turn a stay into a successful recovery. In these contexts, the positives substantially offset the cons, delivering tangible value for families whose primary concern is rehabilitation.
Yet the list of cons cannot be dismissed. Understaffing, particularly among aides, appears in several reviews, with families noting gaps that can affect responsiveness and continuity of care. Financial and administrative friction is another recurring theme: inconsistent phone coverage, delayed or unclear billing communications, and some dissatisfaction with the social services and business office experience. A small but fear-inducing subset of reviews recounts serious safety and care concerns, including allegations of neglect or delayed responses that had grave consequences. These reports, though not universal, are the stark counterweight to the many positive experiences and underscore the need for careful due diligence. For families with heightened sensitivity to safety history or who rely on precise, timely information, these concerns should shape the decision as strongly as the therapy outcomes.
To navigate the decision, prospective families should approach DHCC with a structured visitation and information-gathering plan. During tours, ask to observe a therapy session and speak with both the therapy staff and a floor nurse about daily routines, staffing patterns, and response times to call bells. Request a clear, itemized explanation of the admission process, monthly billing, and how plans of care are communicated to families. Speak with the social worker and the admissions director about how transitions in care are managed, and ask for recent references from families who used DHCC for similar rehab needs. Before deciding, verify the facility’s current staffing levels, recent incident reports, and whether there have been any corrective actions or citations in state inspections. Finally, insist on a transparent, written plan that outlines expected rehabilitation milestones and a realistic timeline for discharge home.
In the end, for families pursuing post-acute rehabilitation where the goal is restoring independence, Dunmore Health Care Center offers a compelling combination of able therapists, compassionate direct care, and a supportive, engaging environment. The program’s proven ability to drive meaningful recovery, often with residents returning home, cannot be overstated. The care teams’ warmth and daily attentiveness frequently convert a stay into a meaningful step toward regained autonomy, and many families leave with gratitude for the patient-centered approach that characterizes the floor and therapy sessions. Still, this is a community that demands attention to administrative reliability and transparent communication to align expectations with reality. When those organizational strengths are solid, DHCC stands out as a strong rehabilitation-focused choice; when they lag, the benefits of excellent therapy can be undermined by logistical frustrations.
For families weighing options, the bottom line is clear: Dunmore Health Care Center can be a superb fit for rehab-driven stays where the emphasis is on skilled therapy and genuine personal care, with many residents thriving and returning home after a well-supported recovery. It remains essential, however, to probe the administration’s responsiveness, confirm billing clarity, and assess safety and communication tracks with the same rigor applied to clinical care. If those administrative and safety considerations raise real concern, or if the setting is intended for long-term, memory- or chronic-care needs with high continuity requirements, it pays to compare DHCC against other communities that may offer more consistent processes and fewer reported administrative gaps. Ultimately, the decision should hinge on whether the family values the exceptional rehab culture and personal touch enough to tolerate current administrative trade-offs, or whether a more uniformly managed setting would better align with the resident’s long-term care priorities.
92 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Dunmore Health Care Center is an exceptional assisted living community located in the charming town of Dunmore, PA. Our center offers a range of amenities and care services to ensure that residents can enjoy a comfortable and fulfilling lifestyle.
Our residents can take advantage of our beauty salon, where they can pamper themselves and feel their best. They can also relax in our cozy rooms with cable or satellite TV, or venture into our computer center to stay connected with loved ones.
For those who need transportation, our community operates a convenient transportation service, both within the community and to doctors' appointments. We also offer move-in coordination services to make the transition as smooth as possible.
Our dining experience is top-notch, with restaurant-style dining that caters to special dietary restrictions. Residents can relish delicious meals prepared by our staff while socializing with fellow residents in our elegant dining room.
Staying active is easy at Dunmore Health Care Center. Our fitness room and wellness center provide opportunities for residents to engage in physical activities and maintain their health. For those looking for some leisurely activities, we have a gaming room, small library, and outdoor space where they can unwind.
We understand the importance of care services for our residents. That's why we offer 24-hour call system and supervision for any emergencies or assistance needed. Our dedicated staff are available to help with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents stay on top of their health regimen, while our mental wellness program promotes overall well-being.
In addition to all these amenities and care services, the Dunmore Health Care Center boasts a prime location near various amenities including cafes, parks, pharmacies, physicians' offices,and restaurants. Places of worship are also conveniently nearby for spiritual enrichment. Hospitals are easily accessible for any medical needs.
At Dunmore Health Care Center, we strive to provide a welcoming and enriching environment where residents can age gracefully while enjoying the highest quality of care and an array of amenities.
Dunmore Health Care Center is located at 1000 Mill Street, Dunmore, PA 18512 in Lackawanna County, Pennsylvania
Dunmore Health Care Center on seniors.fyi includes 10 photos including images showing interior, lighting, windows, dining, bedroom, healthcare, bright lighting, decor, and more.
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