Dunmore Healthcare Center

Pros

• The staff at Dunmore Health Care Center are kind and courteous.
• The nursing staff is amazing with residents.
• The center's staff were outstanding; doctors, nurses, aides, and cleaning crew are all professional.
• The staff treat residents with dignity and care.
• The facility is very clean and odor-free.
• The activities team keeps residents busy and engaged.
• The therapy department is excellent and helps residents rehabilitate to go home.
• The staff handle finances and Medicaid clearly and helpfully.

Cons

• The facility is understaffed and needs more aides.
• The social worker is not very people-friendly.
• The billing office is a joke, and the mailbox is always full, making contact difficult.
• The business department, social services, and administrator were horrible, with poor communication and unreturned calls.
• It was described as a literal nightmare, including unkempt conditions and phone lines down during hospice care.
• Rianna from social services was rude and uncaring.
• Jason Petrochko was criticized with the remark, "I'm not sure how you sleep at night."
• A state agency audit of the facility is needed.

Review

A wide collection of experiences from families and loved ones paints a picture of Dunmore Health Care Center as a place where compassion and attentive care can shine, even as it wrestles with real administrative and staffing challenges. Across many messages, residents and their families repeatedly describe a setting that feels warm, respectful, and oriented toward making daily life meaningful for those who live there. The overarching sentiment is that, when the care team is at its best, the center provides a supportive and comforting environment where patients are treated with dignity and kindness.

Several reviews center on the day-to-day caregiving, praising the people who deliver it. The nursing and caregiving staff are frequently singled out for praise, with comments about how they interact with residents - being friendly, patient, and genuinely engaged in their well-being. Families note that their loved ones are treated with courtesy and warmth, and they appreciate the nurses' attentiveness, the patience of the aides, and the overall sense that caregivers truly want the best for each resident. In several accounts, the staff's kindness is linked to better days for patients, with visitors remarking on how well residents seem to be supported in activities, meals, and personal care.

Within these positive recognitions, there are specific names that come up repeatedly as standouts. Debbie, Lexi, Michelle, Verna, and Pam are named for the care they provide, described as people who "truly care about their patients." The sentiment is echoed by families who praise various team members - from the therapists who show concern for recovery to the nurses who handle daily needs with professionalism and compassion. The center's commitment to therapy and rehabilitation also surfaces in testimonials that celebrate successful recoveries and the ability for residents to return home after coordinated care and supportive therapy.

Cleanliness, the dining experience, and meaningful activities are other recurring themes. Visitors frequently remark on the facility's upkeep and the absence of odors that are sometimes associated with other nursing centers. The food is described as delicious, and the activities program is highlighted as engaging and well-planned, with residents staying busy through bingo, crafts, gardening, crocheting, and other diversions. Families describe a vibrant, welcoming atmosphere where residents are invited to participate in a range of recreational and social activities, making everyday life at the center feel active and purposeful.

Longer-tenured residents and their families offer a richer narrative about continuity of care and the collaborative role of the team. Comments from people whose loved ones have spent weeks or months there emphasize not only the care they receive but the administrative support that helps the process run smoothly. For example, the dedication of the nursing supervisor and the therapy staff is noted, and the involvement of social workers in coordinating care, securing Medicaid information, and arranging practical supports is described as generous and responsive. In several stories, the people behind the scenes - business office staff, social services, and administrators - become a focal point for both appreciation and critique, illustrating a center where excellent clinical care sits alongside complex administrative operations.

Amid the many positive experiences, there are explicit criticisms that weigh on the overall impression. Some reviewers point to staffing levels as a significant concern, with comments that there are not enough aides to meet demand and that the center is operating under heavy pressure. Others flag interpersonal or procedural gaps in administration: social workers who are not perceived as friendly, a billing office described as unreliable, and a sense that important communications about finances or therapy status did not happen in a timely or clear manner. One family notes difficulties reaching the billing department and reports a mailbox that is "always full," underscoring how administrative friction can overshadow otherwise good clinical care.

A number of reviews differentiate between the immediate, hands-on care and the broader administrative experience. While the nursing staff and therapists are praised for their compassion and competency, some families express frustration with the business and social services sides of the operation. Specific complaints include late or insufficient notices about financial aspects of care, miscommunications about therapy eligibility and funding, and perceived unresponsiveness from leaders like administrators when concerns are escalated. In one particularly critical account, a family describes feeling unsupported by the business office and social services, ultimately choosing to move a loved one to another setting after ongoing frustrations with communication and decision-making processes.

One especially pointed and distressing account describes a drastic deterioration in care during hospice, labeling the experience as a "literal nightmare." The reviewer recounts severe neglect, with a patient left in distress while phone lines were reportedly down for an extended period, leaving doctors and family unable to connect. The frustration and anger in that account culminate in direct charges against individuals associated with the facility, underscoring the fear and disappointment that can accompany gaps in urgent, compassionate care at the end of life. This extreme negative experience stands in stark contrast to the many positive stories and serves as a sobering reminder of the consequences when expectations of safety, accessibility, and timely communication are not met.

In closing, the collection of messages portrays a facility capable of exceptional, heart-centered care when the team is functioning well, while also confronting serious, real concerns about staffing, administration, and crisis responsiveness. The reviews collectively suggest that the Dunmore Health Care Center can be a place of comfort, dignity, and meaningful activity for residents, supported by a cadre of dedicated nurses, aides, therapists, and engaged family members. At the same time, they highlight the critical need for improvements in staffing levels, clearer and more reliable administrative communication, and more consistent responsiveness from business and social services leadership. Several reviewers even call for oversight or audits to ensure accountability and safety across all facets of the operation, reflecting a desire for sustained excellence that harmonizes compassionate clinical care with dependable and transparent administration.

Located in the heart of Dunmore, Pennsylvania, this neighborhood offers a convenient and bustling area for senior living. With a variety of healthcare options nearby such as Commonwealth Health Advanced Imaging Specialists, Sleep Disorder Center, and Northeast Radiation Oncology, residents can easily access medical services. Pharmacies like CVS and Rite Aid are also within close proximity for medication needs. For dining options, there are quaint cafes like Mansour's Grocery & Coffee and upscale restaurants like Henry's On Clay. In terms of recreation, parks like Sherwood Park and the Steamtown National Historic Site provide opportunities for outdoor activities. Additionally, there are several places of worship nearby including Saint Stanislaus Pncc-Church and St Ann's Monastery Parish for spiritual fulfillment. Overall, this neighborhood offers a well-rounded and vibrant community perfect for senior living.

Physicians

• Commonwealth Health Advanced Imaging Specialists (0.2 miles)
• Sleep Disorder Center (0.2 miles)
• Dr Cali (0.2 miles)
• Northeast Radiation Oncology (0.4 miles)
• Professional Neurological (0.7 miles)
• Hematology and Oncology Associates of NEPA (0.8 miles)
• Mulberry Medical Center (1.2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Omnicare Pharmacy (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.5 miles)

Cafes

• Mansour's Grocery & Coffee (0.7 miles)
• Zummo's Cafe (1.5 miles)
• Carmen's At The Radisson Lackawanna Station (1.7 miles)
• Northern Light Espresso Bar (1.8 miles)
• Starbucks (2 miles)
• Panera Bread (3.8 miles)

Hospitals

• Geisinger System Services (0.9 miles)
• Geisinger Community Medical Center (1.1 miles)
• Moses Taylor Hospital (1.2 miles)
• Linwood Nursing Rehab Center (1.3 miles)
• Mercy Hospital Wound Care (1.3 miles)
• Regional Hospital of Scranton (1.3 miles)
• Scranton Hospital Company (1.3 miles)

Restaurants

• Henry's On Clay (0.9 miles)
• McDonald's (1.4 miles)
• Cooper's Seafood House (1.5 miles)
• Manning Farm Dairy (1.5 miles)
• National Bakery (1.5 miles)
• Osaka Restaurant (1.7 miles)
• Trax (1.7 miles)

Parks

• Sherwood Park (1.1 miles)
• Steamtown National Historic Site (1.9 miles)
• McDade Park (4.1 miles)

Places of Worship

• Saint Stanislaus Pncc-Church (2.4 miles)
• St Ann's Monastery Parish (3.2 miles)