Overall Review of Dunmore Healthcare Center
common
29 reviews mention this
Staff are consistently described as caring
Residents and families repeatedly describe the staff as caring, respectful, and helpful.
Across reviews, residents and family members describe nurses and aides as kind, courteous, and attentive to patients’ needs. Many also mention staff friendliness in daily interactions, clear communication when questions come up, and help with comfort and rehabilitation. A few reviews express dissatisfaction with specific departments, but even those are mixed on the bedside approach, often singling out nursing as at least being nice.
common
9 reviews mention this
Facility cleanliness stands out
Many reviewers highlight the facility’s cleanliness and a lack of unpleasant odors.
Cleanliness comes up often, with reviewers saying the building is very clean and that they did not notice foul odors. Several mentions connect cleanliness with overall comfort during long stays and recovery. There are also negative reviews that describe the facility as dirty or poorly maintained, suggesting inconsistency for some families.
common
9 reviews mention this
Rehab and therapy support patients
Reviews frequently tie progress to the therapy team’s care and scheduling.
Many reviews describe physical therapy (and related support) as helpful for recovery, including regaining mobility or being able to return home after a stay. A few reviewers also specifically discuss therapists as careful, understanding, or patient during rehabilitation. Not all experiences are positive: some reviews say therapy was inadequate, unreliable, or sessions were too short.
common
6 reviews mention this
Activities help residents stay engaged
Residents and families often mention activities that keep people busy.
Several reviews describe an activities program that residents look forward to, including day-to-day events like bingo and crafts. Families also mention engagement during longer stays and, for at least one resident, help continuing involvement when visits were limited. A few other reviews mention complaints about overall care, but the activities theme stays strongly positive overall.
common
6 reviews mention this
Food quality gets mixed feedback
Dining is mentioned both positively and negatively across reviews.
Some reviewers say the food is delicious or that meals in the dining hall are handled well, and others describe variety on the menu. At the same time, a few reviews are critical, including one saying the food is repulsive and another saying the food menu was not very good. Overall, food appears to be a point of mixed experience rather than a single consistent strength.
caveat
6 reviews mention this
Short staffing and communication issues
Some reviews describe understaffing, delayed help, and breakdowns in follow-through.
A set of reviews raise concerns about staffing levels, including being short on aides or cutting staff hours, with reports that residents had to wait for assistance. Communication and coordination problems show up as well, including delays or difficulties getting timely answers and updates. The reviews also include serious safety complaints, such as a fall where assistance was delayed, and nursing concerns that families connect to adverse outcomes.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Wilkes-Barre Scranton International (7 miles away)
Caring, attentive staff in a clean, engaging setting.
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