Dunmore Healthcare Center in Dunmore, PA

Pros

• They are very happy with the care their grandfather is receiving at this facility; the staff really cares.
• He is receiving great care at this facility, and the nurses are amazing.
• The nursing staff is awesome with his father-in-law; he is in great hands.
• The nursing staff is great with his mother; everyone is so kind and the food is delicious.
• The social worker provided help in every way during the grandmother's last months, and the facility is appreciated.
• The staff at the center was outstanding; from the doctors to the cleaning crew, everyone was professional.

Cons

• The facility is severely understaffed and lacks enough aides to meet residents’ needs.
• The billing office is a joke and cannot be easily reached.
• The business department, social services, and administrator are described as horrible and unresponsive.
• Rianna from social services is rude and uncaring.
• The care is neglectful at times, with a resident falling and waiting nearly 30 minutes for assistance, which led to a stroke and death.
• The facility does not prioritize resident safety; nurses are rude and the administrator is a joke.
• The meals and facility conditions are poor, with food described as repulsive and rooms not clean.

Review

Dunmore Healthcare Center is best suited for families seeking a rehab-forward environment where skilled nurses, attentive aides, and a robust activities calendar translate into tangible recovery and ongoing daily life support. The community earns its strongest marks for post-acute rehab, with residents often progressing to home and families noting clear improvements in function and mood under a caregiving staff that remembers each person by name. Cleanliness and a homey, welcoming atmosphere reinforce the sense of safety, and the dining and activity offerings consistently support engagement. For seniors who want a facility that emphasizes hands-on care, steady therapy, and a social rhythm of games, crafts, and community moments, this is a compelling option.

That said, families should explicitly consider alternatives if administrative reliability and consistent communication are non-negotiables. Several reviews flag gaps in back-end operations, including persistent difficulties with billing, limited accessibility of social services, and moments when the administration does not appear responsive or easy to reach. Such experiences can erode confidence during a stressful period and may complicate long-term planning, especially for loved ones who require transparent, timely updates about plans of care and finances. In short, a facility with standout bedside care may still feel opaque or fragmented on the administrative side, making alternatives worth evaluating for those who prize seamless coordination.

The strongest positives orbit around bedside care and rehabilitative promise. Nursing staff and aides are repeatedly described as kind, patient, and genuinely invested in residents’ well-being. Therapists are commended for professionalism and effectiveness, helping many regain independence and return home. Families frequently highlight the cleanliness, the lack of “nursing home smells,” and the quality of meals, which together create a respectful, reassuring environment. The admissions process and staff in the therapy and activities teams also receive praise for welcoming families and keeping residents engaged. Taken together, these factors create a credible pathway to meaningful recovery and ongoing daily life that many families will find reassuring.

Yet the darker notes pull attention to the risk side. Several reviews point to staffing pressure at times, with concerns about getting adequate aides or timely assistance during busy shifts. Administrative friction appears in the form of slow responses from social services and the business office, and some families report frustration with communication gaps and difficulty obtaining clear information. There are harrowing accounts about safety and accountability, including criticisms of neglect in critical moments and allegations that medical records and discharge planning were not handled promptly or properly. While these accounts are not the norm in every case, they establish a real caution flag that cannot be dismissed in decision-making.

How the balance tilts depends on what families value most. For those prioritizing clinical outcomes, rehab success, and a sense of daily community, the pros often significantly outweigh the cons: direct care remains strong, therapy is capable of delivering tangible gains, and the environment supports ongoing activity and social connection. However, for families that require unwavering administrative predictability, rapid problem-solving, and a transparent, fully coordinated plan of care from admission through discharge, the cons deserve serious weight. The overall experience can vary by shift and department, meaning risk exposure rises if a plan relies on a single touchpoint for all communications.

Practical steps for decision-making are clear. Visit with a targeted checklist: observe therapy sessions and bedside interactions to gauge consistency across shifts; request a meeting with a director or front-line supervisor to understand escalation paths and response times; ask for current staffing ratios on the units where your loved one will spend most of the day; obtain a written plan of care and discharge timeline, and confirm how often the family will receive updates. Probe the business office about billing timelines, coverage questions, and Medicaid or Medicare processes, and request a dedicated contact for finances. Speak with admissions and social services about how care plans are coordinated and whether a family liaison can stay with the case. Finally, talk to current residents and families about their ongoing experiences to gauge whether the reality aligns with the hopeful narrative: Dunmore Healthcare Center is a strong fit for rehab-focused seniors who prize frontline care and activity engagement, but for those prioritizing administrative flawless execution and trouble-free oversight, it remains prudent to compare other communities with an equally rigorous emphasis on safety and reliability.

Located in the heart of Dunmore, Pennsylvania, this neighborhood offers a convenient and bustling area for senior living. With a variety of healthcare options nearby such as Commonwealth Health Advanced Imaging Specialists, Sleep Disorder Center, and Northeast Radiation Oncology, residents can easily access medical services. Pharmacies like CVS and Rite Aid are also within close proximity for medication needs. For dining options, there are quaint cafes like Mansour's Grocery & Coffee and upscale restaurants like Henry's On Clay. In terms of recreation, parks like Sherwood Park and the Steamtown National Historic Site provide opportunities for outdoor activities. Additionally, there are several places of worship nearby including Saint Stanislaus Pncc-Church and St Ann's Monastery Parish for spiritual fulfillment. Overall, this neighborhood offers a well-rounded and vibrant community perfect for senior living.

Physicians

• Commonwealth Health Advanced Imaging Specialists (0.2 miles)
• Sleep Disorder Center (0.2 miles)
• Dr Cali (0.2 miles)
• Northeast Radiation Oncology (0.4 miles)
• Professional Neurological (0.7 miles)
• Hematology and Oncology Associates of NEPA (0.8 miles)
• Mulberry Medical Center (1.2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Omnicare Pharmacy (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.5 miles)

Cafes

• Mansour's Grocery & Coffee (0.7 miles)
• Zummo's Cafe (1.5 miles)
• Carmen's At The Radisson Lackawanna Station (1.7 miles)
• Northern Light Espresso Bar (1.8 miles)
• Starbucks (2 miles)
• Panera Bread (3.8 miles)

Hospitals

• Geisinger System Services (0.9 miles)
• Geisinger Community Medical Center (1.1 miles)
• Moses Taylor Hospital (1.2 miles)
• Linwood Nursing Rehab Center (1.3 miles)
• Mercy Hospital Wound Care (1.3 miles)
• Regional Hospital of Scranton (1.3 miles)
• Scranton Hospital Company (1.3 miles)

Restaurants

• Henry's On Clay (0.9 miles)
• McDonald's (1.4 miles)
• Cooper's Seafood House (1.5 miles)
• Manning Farm Dairy (1.5 miles)
• National Bakery (1.5 miles)
• Osaka Restaurant (1.7 miles)
• Trax (1.7 miles)

Parks

• Sherwood Park (1.1 miles)
• Steamtown National Historic Site (1.9 miles)
• McDade Park (4.1 miles)

Places of Worship

• Saint Stanislaus Pncc-Church (2.4 miles)
• St Ann's Monastery Parish (3.2 miles)