Gentiva Health Services

Pros

• The staff provided compassionate, professional, and dignified hospice care.
• Shayne, the nurse, was exceptionally kind, patient, and attentive throughout the care.
• Amanda, the care aide, offered warmth and personal touches that brought comfort.
• Pastor Scott's gentle words and faith brought peace and reassurance.
• Julie, the social worker, guided the family with care and understanding.
• The 24/7 on-call support was seamless and immediately responsive.
• The team consistently demonstrated kindness, compassion, and a commitment to excellent care.

Review

Gentiva Lancaster Hospice provided a deeply meaningful and compassionate experience for families navigating the final stages of a loved one's illness. Across multiple stories, the care was marked by dignity, warmth, and professional steadiness that helped families endure some of their most challenging days with a sense of security and comfort. The overall impression is one of a team that truly understands what it means to walk beside families with patience, kindness, and a steady presence, ensuring that the person they're caring for remains at the center of everything they do.

A standout thread throughout the testimonials is the remarkable work of the nursing team, led by Shayne. Descriptions of Shayne highlight a level of care that goes beyond ordinary duty - she is consistently described as kind, patient, and exceptionally attentive. Families note how she involves the entire family in care decisions and directions, making sure everyone feels included and informed. The impression of Shayne's team is of a cohesive, collaborative unit that carries forward a shared commitment to comfort and respect, creating a sense of reassurance during a time that can feel overwhelming.

Equally important to the sense of compassionate care is the warmth and personal touch brought by Amanda, a care aide who helped ease the physical and emotional burden of the journey. Her genuine warmth and thoughtful gestures provided tangible comfort to patients, bringing a human connection that offered solace and dignity in their final days. This level of attentiveness - paired with her compassionate demeanor - left a lasting impression on families who valued seeing their loved one treated with such thoughtful care.

Spiritual support and pastoral presence were meaningful components of the care experience for many families. Pastor Scott's gentle words and faith provided peace and reassurance, helping families feel supported not only in health care terms but in their spiritual and emotional well-being as well. The presence of chaplains and the sense that faith is honored as part of the care plan helped families navigate end-of-life moments with tranquility. In one account, the combination of Shayne's nursing care and the chaplain's support contributed to a peaceful passage for a loved one, underscoring the role of spiritual care as a core element of the hospice experience.

The social work dimension also stood out as a steadying influence throughout the journey. Julie, the social worker, was praised for guiding families through the process with care and understanding. Her support helped families navigate decisions, coordinate care, and manage the emotional and logistical aspects of hospice life. This involvement reinforced the sense that the care team is not only focused on clinical needs but also on the practical and emotional realities families face, ensuring a smoother, more humane experience.

Accessibility and responsiveness were repeatedly emphasized as strengths - specifically the 24/7 on-call support. Families appreciated that help was available around the clock and that responders were prompt and reliable whenever assistance was needed. This dependable availability meant that even in moments of uncertainty or urgent need, families could rely on timely guidance and care, which contributed to a calmer and more secure environment for their loved one.

Beyond these individual roles, the testimonials frequently described a culture of overall compassion and professionalism. Every person encountered by families was portrayed as genuinely caring and dedicated to providing high-quality care. The sense of teamwork - where nurses, aides, social workers, chaplains, and administrative staff work in concert - created an atmosphere of trust and respect. The consistency of this experience across multiple family stories - whether caring for a father, husband, mother, or uncle - suggests a holistic, patient-centered approach that honors both the person receiving care and the family supporting them.

In summation, the experiences shared paint a comprehensive picture of Gentiva Lancaster Hospice as a sanctuary of dignity, comfort, and steadfast support. Families repeatedly express gratitude for the kindness, professionalism, and thoughtfulness demonstrated by the care team - from the bedside nurse and the care aide to the chaplain, social worker, and on-call staff. The combination of compassionate personal care, spiritual and emotional support, practical guidance, and round-the-clock accessibility helped families endure a difficult journey with greater peace of mind, leaving them with lasting appreciation for the care that was provided during their loved ones' final days.

Located in Lancaster, Pennsylvania, this area offers a variety of healthcare services including physicians specializing in behavioral health, sleep disorders, anesthesia, and cleft palate clinics. Within close proximity are hospitals such as Lancaster General Health and the Heart Hospital of Lancaster for convenient access to medical care. Residents can also enjoy dining at a range of restaurants including Lancaster Brewing Company, Decades, and Annie Bailey's Irish Public House. For leisure activities, there are several parks nearby like Conestoga Pines Park and Musser Park, as well as cafes like Square One Coffee and Rachel's Cafe & Creperie for socializing with friends. Transportation options include Amtrak for easy travel, making this area a diverse and accessible choice for senior living in Lancaster.

Physicians

• Maps Behavioral Health Services (0.2 miles)
• Sleep Disorder Associates of Lancaster (0.4 miles)
• Dr.Diamantoni & Associates-Franklin St Office (0.5 miles)
• Anesthesia Associates (0.9 miles)
• Lancaster Cleft Palate Clinic (0.9 miles)
• Care Connections At Lancaster General Hospital (1 miles)
• LG Health Physicians Comprehensive Care (1 miles)

Hospitals

• Lancaster General Health (0.2 miles)
• Heart Hospital of Lancaster (0.5 miles)
• Lancaster General Health (0.9 miles)
• Davita Kidney Care (1.1 miles)
• UPMC Heart and Vascular Institute (1.3 miles)

Restaurants

• McDonald's (0.4 miles)
• Lancaster Brewing Company (0.8 miles)
• Decades (1.2 miles)
• Marion Court Room (1.2 miles)
• Lombardo's Italian American (1.3 miles)
• Annie Bailey's Irish Public House (1.3 miles)
• Tellus360 (1.3 miles)

Pharmacies

• Rite Aid (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Wegmans (2.4 miles)

Parks

• Conestoga Pines Park (0.9 miles)
• Musser Park (1 miles)
• Beau's Dream Dog Park at Buchanan Park (1.9 miles)
• Stoner Park (1.9 miles)
• Buchanan Park (2 miles)
• Lancaster County Central Park (2.5 miles)
• Long's Park (2.6 miles)

Transportation

• Amtrak (1.1 miles)

Cafes

• Square One Coffee (1.1 miles)
• New Holland Coffee Co (1.3 miles)
• Rachel's Cafe & Creperie (1.3 miles)
• Passenger (1.4 miles)
• Prince Street Cafe (1.4 miles)
• Splits & Giggles (1.6 miles)
• Copper Cup Coffee (2.2 miles)

Places of Worship

• Sacred Heart Church (1.7 miles)
• Calvary Church (2.6 miles)

Theaters

• Reel Cinemas Lancaster (2.4 miles)