Conestoga View

Pros

• The staff members at Conestoga View are described as kind and compassionate, treating residents with kindness and dignity.
• Many visitors noted that the facility provides a caring environment for residents.
• Some residents enjoy organized activities that keep them engaged and entertained.
• One reviewer mentioned that the care provided helped their loved one become physically fit enough to return home.
• The outdoor areas of the facility, including covered porches with nice views, are appreciated by both residents and families.
• Communication regarding the care of residents is generally consistent, occurring on a weekly basis for some families.
• Visitors expressed satisfaction with the good care their family members received during their stay at Conestoga View.

Cons

• The facility has barely any air conditioning, forcing families to bring in their own fans.
• Staff members are often unresponsive to call buttons, leaving residents without assistance for extended periods.
• Residents are placed in crowded rooms with multiple beds, leading to a noisy and uncomfortable environment.
• Personal items and necessary medical supplies are not transferred properly when residents are moved to different rooms.
• There is a lack of compassion and communication from the staff towards both residents and their families.
• The food served is consistently described as terrible or subpar, creating dissatisfaction among residents.
• Residents' living conditions appear unsanitary, with reports of moldy drinking cups and unclean areas in the facility.
• Staff members seem overwhelmed and under-supervised, contributing to inadequate care for residents.
• There have been instances of serious health concerns, such as COVID-19 outbreaks within the facility.
• Some family members express frustration about being denied readmission for relatives without clear explanations from management.

Review

The reviews of Conestoga View present a complex and often troubling picture of the care provided in this facility, revealing both commendable aspects and serious shortcomings. Several individuals have shared their experiences with loved ones who have received rehabilitation or long-term care at Conestoga View, and the feedback shows a striking divergence in satisfaction levels. While some families express gratitude for the compassionate care their relatives received, others recount instances of neglect and dissatisfaction that may raise significant concerns regarding the overall quality of service at this nursing home.

One reviewer describes their harrowing experience with their mother’s rehabilitation stay. They highlight severe deficiencies such as inadequate air conditioning, overcrowded rooms with four patients sharing television space, and an alarming lack of response from staff when call buttons were activated. This reviewer recounted a distressing situation where their mother was left to soil her bed repeatedly during her stay and later contracted COVID-19 due to insufficient isolation protocols. The distressing details continued as they observed their mother being placed in a small room without even opening window curtains or providing any semblance of comfort, culminating in a poor-quality meal that drove them to return it. These factors contributed to an overwhelming sense of frustration and disappointment toward the facility's operational standards.

Conversely, there are positive accounts highlighting good communication and attentive staff members at Conestoga View. One family mentioned that their mother is currently well cared for despite her dementia condition; they praised staff interactions which tended to be warm and supportive. Similarly, another review noted that the caring demeanor of employees played a crucial role in ensuring residents felt respected and dignified during their stay. These contrasting perspectives suggest that while some caregivers genuinely strive to provide compassionate support, systemic issues within the facility may hinder consistent quality across all shifts.

Further complicating matters is one reviewer’s account regarding their father’s admittance status after a previous stay at Conestoga View. They expressed shock upon learning he had been designated as a “Do Not Readmit,” causing them significant emotional turmoil as no explanation for this decision was provided by management. This lack of transparency not only incited feelings of anger but also highlighted inadequate communication systems between families and staff—a recurring theme among various assessments.

Other reviews reiterated concerning cleanliness conditions across the facility; reports included mold on drinking cups found in nightstands and filthy rooms contributing to overall poor hygiene which can impact vulnerable residents significantly. Instances of neglected patient needs were also common throughout these reflections—many families reported long wait times for assistance, especially for those reliant on help due to mobility issues or other health complications like bed sores evident among many residents needing more frequent monitoring.

Lastly, despite criticisms about environmental conditions—including outdated facilities—the affection demonstrated by certain staff members remained constant throughout multiple reviews as a redeeming quality. Families expressed appreciation for organized activities within the grounds designed for residents’ engagement—though underlying issues continued to taint these otherwise beneficial programs.

In conclusion, while some find solace in knowing that certain personnel at Conestoga View are dedicated to resident welfare, there remains an urgent need for improvement in key areas related to care consistency, sanitation standards, administrative transparency, and adequate staffing levels across all shifts. Until these pressing concerns are adequately addressed by management—and until families receive reassurance regarding patient wellbeing—the recent outcry from dissatisfied reviewers underscores the demand for increased oversight within this nursing home environment.

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walmart Pharmacy (2.4 miles)

Physicians

• Sleep Disorder Associates of Lancaster (0.4 miles)
• Maps Behavioral Health Services (0.8 miles)
• Lancaster Cleft Palate Clinic (0.9 miles)
• Dr.Diamantoni & Associates-Franklin St Office (1 miles)
• Care Connections At Lancaster General Hospital (1.2 miles)
• Yealy Eye Care of Lancaster (1.2 miles)
• Anesthesia Associates (1.2 miles)

Hospitals

• Davita Kidney Care (0.5 miles)
• Lancaster General Health (1 miles)
• Lancaster General Health (1 miles)
• Heart Hospital of Lancaster (1.3 miles)
• UPMC Heart and Vascular Institute (2 miles)

Restaurants

• McDonald's (0.8 miles)
• Lancaster Brewing Company (0.8 miles)
• Burger King (0.9 miles)
• Annie Bailey's Irish Public House (1 miles)
• Tellus360 (1 miles)
• Marion Court Room (1.1 miles)
• Plough (1.1 miles)

Parks

• Musser Park (0.9 miles)
• Conestoga Pines Park (1.1 miles)
• Lancaster County Central Park (1.7 miles)
• Beau's Dream Dog Park at Buchanan Park (2 miles)
• Buchanan Park (2.1 miles)
• Stoner Park (2.7 miles)
• Long's Park (3.1 miles)

Cafes

• Square One Coffee (1 miles)
• New Holland Coffee Co (1 miles)
• Passenger (1.1 miles)
• Prince Street Cafe (1.2 miles)
• Rachel's Cafe & Creperie (1.3 miles)
• Splits & Giggles (1.7 miles)
• Copper Cup Coffee (2.1 miles)

Transportation

• Amtrak (1.6 miles)

Places of Worship

• Sacred Heart Church (1.7 miles)

Theaters

• Reel Cinemas Lancaster (3.1 miles)