Griswold Special Care

Pros

• The family was beyond pleased with Griswold Home Care's overnight services for their grandmother.
• The office staff was very helpful in ensuring the insurance paperwork was processed smoothly.
• Communication regarding schedule changes was effectively handled, keeping all family members informed.
• The caregivers were more than helpful, making the grandmother comfortable during their stay.
• Griswold provided peace of mind to the entire family, for which they are very thankful.

Cons

• The caregiver did not show up, and the company failed to provide a replacement that day.
• There was no follow-up from Griswold Home Care regarding the missed service.
• The company did not communicate any updates or changes to the family members.
• Despite sending someone the next day, the family felt disregarded as they had to initiate contact themselves.
• The overall experience left the reviewer feeling that Griswold Home Care did not care about their parents' needs.

Review

The care and support extended by in-home health services can profoundly impact the lives of both clients and their families. Griswold Home Care in Lancaster has garnered decidedly mixed reviews from its clientele, with experiences varying dramatically between users. On one hand, some families have expressed immense satisfaction, praising the quality of service provided, while others have encountered significant issues that left them feeling neglected and frustrated.

One particularly positive experience came from a family who utilized Griswold Home Care for overnight assistance for their grandmother in Quarryville. This family reported being "beyond pleased" with the agency’s services. They noted that the office staff was exceptionally helpful throughout the process, facilitating communication with their insurance company to ensure that all necessary paperwork for claims processing was submitted seamlessly. This attention to detail not only alleviated potential stressors but also instilled a sense of confidence within the family during an emotionally charged time.

Communication emerged as a crucial factor in this family's experience. They highlighted how Griswold kept all family members informed regarding any changes to caregiver schedules, which is especially important when caring for elderly relatives who may require consistent support. The caregivers assigned to the grandmother were described as more than helpful; they fostered a comfortable environment that reassured both her and her family members. The overall sentiment expressed by this family was one of gratitude—as they felt that Griswold provided them with much-needed peace of mind during a challenging period.

In stark contrast, another reviewer’s experience painted a troubling picture of Griswold Home Care's reliability and responsiveness. This individual recounted an incident wherein arrangements had been made for services on the day their mother returned home from rehabilitation. To their dismay, no caregiver showed up at all. Further compounding their frustration was the fact that Griswold could not promptly provide a replacement caregiver or maintain proactive communication about what had transpired.

Despite reaching out to request updates on their situation, these reviewers reported feeling ignored by the company during this critical time for their parents’ care needs. When someone did finally arrive the following day, it was already too late; due to previously unsettled concerns about service delivery, the father declined further assistance from Griswold. Even then, there was no follow-up from the company regarding what went wrong or how they intended to remedy the situation—an oversight that left this family feeling undervalued and unheard.

Moreover, these contrasting reviews highlight essential themes in caregiving—communication and reliability are cornerstones upon which trust is built between families and care providers. While some families found solace in exceptional levels of customer service and dedicated caregivers at Griswold, others were left grappling with feelings of neglect amid unclear channels of communication and lackluster support when it mattered most.

In conclusion, while many can speak highly of their experiences with Griswold Home Care in Lancaster—citing invaluable help and diligent coordination—others recount instances wherein care fell short at critical moments when it was needed most urgently. These divergent narratives underscore an urgent need for organizations providing caregiving services to prioritize effective communication strategies alongside dependable service delivery. As families rely on such agencies during vulnerable times in life’s journey, ensuring that every member feels cared for—not just physically but emotionally—is vital for fostering ongoing relationships built upon trust and respect.

This part of Lancaster, Pennsylvania, offers a convenient and diverse array of amenities for seniors looking to settle in the area. With a variety of restaurants, cafes, pharmacies, hospitals, and parks within close proximity, residents can easily access essential services and enjoy leisure activities. The presence of reputable healthcare providers like Dr. Diamantoni & Associates and Lancaster General Health ensures quality medical care is readily available. Additionally, the nearby transportation options such as Amtrak make it easy for seniors to travel around the city or visit neighboring areas. The abundance of parks like Musser Park and Buchanan Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded living environment for seniors seeking a bustling yet comfortable community in Lancaster.

Restaurants

• McDonald's (0 miles)
• Lancaster Brewing Company (0.4 miles)
• Decades (0.8 miles)
• Marion Court Room (0.8 miles)
• Lombardo's Italian American (0.9 miles)
• Annie Bailey's Irish Public House (0.9 miles)
• Tellus360 (0.9 miles)

Physicians

• Dr.Diamantoni & Associates-Franklin St Office (0.2 miles)
• Maps Behavioral Health Services (0.2 miles)
• Sleep Disorder Associates of Lancaster (0.5 miles)
• Anesthesia Associates (0.6 miles)
• Care Connections At Lancaster General Hospital (0.6 miles)
• Lancaster Cleft Palate Clinic (0.6 miles)
• LG Health Physicians Comprehensive Care (0.6 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Wegmans (2.3 miles)

Hospitals

• Lancaster General Health (0.5 miles)
• Lancaster General Health (0.6 miles)
• Heart Hospital of Lancaster (0.6 miles)
• Davita Kidney Care (1.2 miles)
• UPMC Heart and Vascular Institute (1.2 miles)

Parks

• Musser Park (0.6 miles)
• Conestoga Pines Park (1.3 miles)
• Beau's Dream Dog Park at Buchanan Park (1.5 miles)
• Buchanan Park (1.6 miles)
• Stoner Park (2.2 miles)
• Long's Park (2.3 miles)
• Lancaster County Central Park (2.4 miles)

Cafes

• Square One Coffee (0.7 miles)
• New Holland Coffee Co (0.9 miles)
• Rachel's Cafe & Creperie (0.9 miles)
• Passenger (1 miles)
• Prince Street Cafe (1 miles)
• Splits & Giggles (1.2 miles)
• Copper Cup Coffee (1.8 miles)

Transportation

• Amtrak (0.8 miles)

Places of Worship

• Sacred Heart Church (1.3 miles)

Theaters

• Reel Cinemas Lancaster (2.3 miles)