Griswold Special Care

Pros

• The office staff were very helpful.
• They made sure the insurance company had all the paperwork needed to process the claim.
• They communicated to all family members when schedule changes were happening.
• The caregivers were more than helpful, and the grandmother was very comfortable with them there.
• Griswold gave the whole family the peace of mind they needed.

Cons

• The caregiver did not show up.
• They were not able to arrange a replacement that day.
• There was no follow-up from Griswold Home Care.
• They did not call to inform the family what was happening.
• A replacement was sent the next day, but the dad refused services, and they still did not contact the reviewer to inform them.
• The experience was described as terrible.
• Griswold did not seem to care about the reviewers' parents.

Review

Griswold Home Care in Lancaster appears to be a company that leaves a very wide range of impressions, depending on the day and the situation. On one side, families praise the office staff for being proactive, organized, and communicative, with overnight care that seems to lift a heavy burden from those who are most responsible for a loved one's well-being. In these accounts, the administrative team is described as a steady, helpful presence - someone who makes sure all the paperwork needed by the insurance company is in order and who keeps every family member informed when schedules shift or plans change. The message from these caregivers is clear: good communication can make the difference between anxiety and confidence for people navigating day-to-day care.

The positive experiences also highlight the caregivers themselves as reliable and compassionate. Families recount that the caregivers were not only present but genuinely supportive, taking care to ensure the grandmother felt comfortable and secure during the overnight hours. In these narratives, Griswold appears to provide more than just a service; they offer peace of mind. For relatives balancing so many demands, knowing that a trained caregiver is attending to a loved one through the night can be a significant relief. The gratitude voiced in these accounts centers on the sense that the company can deliver dependable care that aligns with a family's needs and expectations.

What stands out in these favorable reflections is a clear emphasis on two pillars: paperwork and communication, followed closely by the quality of the caregiving itself. The office staff are described as diligent about the administration side - careful, thorough, and responsive to the insurance process - while the caregivers receive praise for their hands-on support and for creating a reassuring presence for an elderly relative. The combination of efficient behind-the-scenes work and compassionate, attentive in-person care appears to be what left the strongest impression on these families. The overall takeaway is that Griswold can be a source of stability during a stressful period, when overnight care is most needed.

Yet, the other end of the spectrum in the same review stream tells a starkly different story. In a separate account, a family describes a day that began with a plan to utilize Griswold's services soon after a parent returned home from rehabilitation. The expectation was clear: support would be there when it was most needed. However, the caregiver did not show up, and there was no immediate replacement arranged for that day. The family did not receive any follow-up from the company to explain what had happened or what would come next. This lack of communication left them in a difficult position, waiting and wondering about whether support would arrive at all.

The situation worsened when a replacement caregiver was finally sent the next day, but by that point the parent's spouse had refused services. Even so, the family did not hear from Griswold to explain why the replacement had not been available or why the situation had unfolded as it did; they were left to initiate contact themselves. The reviewer uses a single, strong word to capture the sentiment: terrible. The sense conveyed is not simply that a schedule was disrupted, but that a fundamental expectation - reliable attendance, timely communication, and responsive follow-up - was not met, especially when dealing with the care of aging parents.

This negative experience underscores how fragile the comfort of a care arrangement can become when reliability and communication falter. For families navigating transitions after a hospitalization or rehab, the assurance that a caregiver will show up and that the agency will keep them informed is not a luxury - it is essential. When those assurances fail, the impact is felt not just in missed hours but in increased worry, disrupted routines, and a sense of being left in the dark at a vulnerable moment.

Taken together, these accounts reflect a nuanced picture of Griswold Home Care in Lancaster. They reveal that the company has the capacity to provide strong, comforting, and well-coordinated overnight care that can truly support families in Quarryville and beyond. At the same time, they remind readers that gaps in scheduling, follow-up, and communication can erode trust and create real distress for families already dealing with the stress of caregiving. For anyone considering Griswold, the messages are clear: lean on the strengths - clear administrative support, responsive communication, and compassionate caregiving - but also verify scheduling reliability and ensure there is a clear plan for contingencies. In the best cases, the combination of professional coordination and personal care offers indispensable peace of mind; in the worst cases, the absence of timely communication can amplify frustration and concern when it matters most.

This part of Lancaster, Pennsylvania, offers a convenient and diverse array of amenities for seniors looking to settle in the area. With a variety of restaurants, cafes, pharmacies, hospitals, and parks within close proximity, residents can easily access essential services and enjoy leisure activities. The presence of reputable healthcare providers like Dr. Diamantoni & Associates and Lancaster General Health ensures quality medical care is readily available. Additionally, the nearby transportation options such as Amtrak make it easy for seniors to travel around the city or visit neighboring areas. The abundance of parks like Musser Park and Buchanan Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded living environment for seniors seeking a bustling yet comfortable community in Lancaster.

Restaurants

• McDonald's (0 miles)
• Lancaster Brewing Company (0.4 miles)
• Decades (0.8 miles)
• Marion Court Room (0.8 miles)
• Lombardo's Italian American (0.9 miles)
• Annie Bailey's Irish Public House (0.9 miles)
• Tellus360 (0.9 miles)

Physicians

• Dr.Diamantoni & Associates-Franklin St Office (0.2 miles)
• Maps Behavioral Health Services (0.2 miles)
• Sleep Disorder Associates of Lancaster (0.5 miles)
• Anesthesia Associates (0.6 miles)
• Care Connections At Lancaster General Hospital (0.6 miles)
• Lancaster Cleft Palate Clinic (0.6 miles)
• LG Health Physicians Comprehensive Care (0.6 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Wegmans (2.3 miles)

Hospitals

• Lancaster General Health (0.5 miles)
• Lancaster General Health (0.6 miles)
• Heart Hospital of Lancaster (0.6 miles)
• Davita Kidney Care (1.2 miles)
• UPMC Heart and Vascular Institute (1.2 miles)

Parks

• Musser Park (0.6 miles)
• Conestoga Pines Park (1.3 miles)
• Beau's Dream Dog Park at Buchanan Park (1.5 miles)
• Buchanan Park (1.6 miles)
• Stoner Park (2.2 miles)
• Long's Park (2.3 miles)
• Lancaster County Central Park (2.4 miles)

Cafes

• Square One Coffee (0.7 miles)
• New Holland Coffee Co (0.9 miles)
• Rachel's Cafe & Creperie (0.9 miles)
• Passenger (1 miles)
• Prince Street Cafe (1 miles)
• Splits & Giggles (1.2 miles)
• Copper Cup Coffee (1.8 miles)

Transportation

• Amtrak (0.8 miles)

Places of Worship

• Sacred Heart Church (1.3 miles)

Theaters

• Reel Cinemas Lancaster (2.3 miles)