360 West 28th, Eugene, OR 97405
To contact a resident: (541) 683-3618
For more information about senior living options: (866) 208-4318
Southtowne Living Center Costs & Pricing
At Southtowne Living Center, the cost for a semi-private room is set at $3,995 per month, presenting a more affordable option compared to the average rates in Lane County and the broader state of Oregon, which are $4,740 and $4,457 respectively. For those considering a studio apartment, Southtowne's rate of $4,095 is slightly above Lane County's average of $3,877 but remains competitive when compared to the statewide average of $3,815. These pricing dynamics suggest that while Southtowne Living Center offers reasonable options for residents seeking comfort and care, it also reflects regional market variations that may influence choices for prospective residents.
| Floor plans | Southtowne Living Center | Lane County | Oregon |
|---|---|---|---|
| Semi-Private | $3,995 | $4,740 | $4,457 |
| Studio | $4,095 | $3,877 | $3,815 |
Overall Review of Southtowne Living Center
Pros
McKenzie Manor offers a home-like environment with a caring and responsive administration and staff.- The staff at McKenzie Manor are caring and responsive.
- Southtowne provides good care and engages residents with laughter and meaningful conversations.
- The Southtowne environment feels welcoming, and the staff are available when needed.
- Families express peace of mind knowing residents are safe, well cared for, and surrounded by people who like and respect them, and they would refer others to Southtowne.
Cons
The staff are insensitive and careless.- The reviewer notes that calling family yesterday to discuss funeral arrangements was tacky and heartless.
- There was no mention that the resident was healthy and fine.
Review
Southtowne Living Center in Eugene is best suited for families seeking a warm, home-like setting where staff form real relationships with residents, particularly for those considering memory care in South Eugene. The attached unit, McKenzie Manor, provides a local option in a more intimate environment than larger campuses. For seniors who value daily interaction, light-hearted engagement, and staff who treat residents with respect and familiarity, this community delivers a sense of safety and belonging that can be hard to find elsewhere.
However, certain realities should steer some families toward alternatives. If the priority is unwavering, formal communication, prompt updates, consistent protocol, and clearly defined escalation paths, Southtowne may fall short at times. The most troubling anecdotes describe staff insensitivity and missteps in communication, including occasions where important health updates were not conveyed promptly, and even a difficult incident where funeral logistics were discussed with no clear health status. For families that require rigorous, error-free communications and a highly clinical cadence, other communities with stronger governance and standardized procedures may be preferable.
On the upside, the proven strengths are compelling. The atmosphere is described as home-like, and the administrator and front-line staff are praised for their caring, responsive approach. Instances of staff talking, joking, and sharing meaningful conversations with residents create a tangible sense of community. Families report arriving to find residents engaged and well-cared-for, with staff there when needed and a dependable presence that provides peace of mind. For residents with memory-care needs, the ability to feel known by the care team and to experience daily warmth matters as much as clinical metrics.
Yet these strengths can be undermined by the negatives. The most vocal complaints center on perceived insensitivity and carelessness, including communication gaps that leave families anxious or forced to chase updates. The discrepancy between glowing anecdotes from some visitors and harsher statements from others points to uneven experiences that may hinge on shifts, supervisors, or specific staff members. Prospective residents should probe the consistency of care, request to meet the administrator, observe interactions across shifts, and seek transparent reporting on health changes and planned steps when concerns arise.
The main question becomes whether warmth and a homelike vibe compensate for possible lapses in communication. For families who can anchor trust in direct, frequent visits and rapport with caregivers, the positives are meaningful: safe environments, staff who show affection, and everyday moments of laughter and connection that enrich residents' days. The memory-care option is available locally, which minimizes transitions for some, but the risk remains that inconsistent communication could erode confidence during challenging times. This is a facility where the lived experience hinges on daily interactions as much as on stated services.
If choosing Southtowne, approach it as a hands-on decision. Schedule a tour, request to observe a shift, and engage directly with the administrator about communication protocols and expectations. Ask for recent references from families with similar needs, and probe how health changes are reported, what the escalation process looks like, and how care plans are updated in real time. Consider alternatives for those prioritizing rigorous professional processes or broader memory-care options beyond a single local facility. Southtowne offers warmth and safety that resonates with many families, but the decisive factor remains whether ongoing communication and accountability meet the standards essential for trusted, long-term care.
65 resident community capacity
Assisted Living
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Mahlon Sweet (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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