Right at Home in Westerville, OH

Pros

• Right at Home is described as the greatest company to enter their lives.
• The staff are knowledgeable and friendly.
• Clients feel safe from the very first visit.
• The caregivers are capable, attentive, and compassionate.
• Families highly recommend Right at Home to their friends and relatives.
• They treat clients like family with first-class care and clear communication.
• Misty is described as amazing, loving, and attentive.
• Sabrina is described as skilled, caring, and trusted by families.
• Myah and Chrissy are noted as outstanding, kind, and proactive.
• The Columbus location is praised for a wonderful team and top-tier care.
• The company shows responsiveness, flexibility, and a willingness to go the extra mile.
• Right at Home helps seniors age in place with reliable support.
• The owner, JP, is described as caring and devoted to clients.

Cons

• The program presented with trained Care Angles is a great idea, but proved impossible to implement.
• They end up hiring people off a registry and hope they stay long enough to train them in their program.

Review

Right at Home in Westerville, OH is best suited for families seeking dependable, compassionate in-home care that supports aging in place with a strong emphasis on personal connection and practical help. This community excels for seniors who want to stay at home but need help with daily activities, mobility, reminders, and safety oversight. It is especially strong for families who value rapid responsiveness, consistent communication, and a caregiving team that treats clients like family. The model works well for short-term recovery after hospitalization, ongoing respite, and longer-term support when a familiar, trusted aide becomes a regular part of daily life. For households prioritizing a humane, relationship-driven approach to home care, this option is a clear winner.

Those who should consider alternatives include families needing rigid, clinical care under a fixed, in-house nursing model or those contemplating a move to a facility with full-time, on-site medical staffing. If the preference is for an unbroken team of caregivers with predictable schedules and a formalized, nurse-led care plan in place, some experiences with Right at Home show gaps in consistency and plan durability. The referenced “care angles” program, while conceptually valuable, has at times struggled with implementation, resulting in caregiver turnover and vacuum-filled plan details. In such cases, a traditional assisted living or skilled nursing location, where nursing supervision is constant and a single administrative point of accountability exists, may deliver the steadier structure some families require.

The strongest positives center on the people delivering care. Caregivers are repeatedly described as kind, capable, and fully engaged, with patients feeling heard, respected, and genuinely cared for. Office staff and coordinators earn trust for their responsiveness, with reports of rapid caregiver placement, smooth scheduling adjustments, and proactive problem solving. The emotional resonance is evident: families speak of leaving loved ones in the hands of “angels,” of video calls that keep distant relatives connected, and of care that feels almost like an extended family attending to daily routines. In practical terms, the ability to assist with bathing, mobility, medication reminders, and household tasks is consistently cited as improving quality of life and reducing family stress.

Yet dustups do appear in the record, which cannot be ignored in decision-making. The care-angle program, praised in theory, faced real-world execution gaps for some clients, notably inconsistent caregiver assignment and turnover that disrupted continuity. There are instances where care plans remained as binders or required ongoing renegotiation, rather than providing a single, stable guide for a prolonged period. A few families encountered circumstances where services could not continue because of shifting arrangements at a partner facility or other organizational changes. While these are not universal experiences, they illustrate a genuine tension between extraordinary personal care and the logistical complexity of coordinating a large home-care operation.

When the positives contend with the drawbacks, the offset is substantial. The core strength, high-caliber, compassionate caregivers who stay engaged and attentive to individual preferences, redeems many perceived weaknesses. Administrative teams that communicate clearly, adjust schedules with minimal friction, and mobilize care quickly create a reliable backbone for aging in place. The shared sentiment across dozens of testimonials is trust: caregivers know the client’s history, family members stay informed, and emergencies are treated with urgency and competence. For a family prioritizing a homey atmosphere, authenticity of care, and a high likelihood of predictable daily routines, the pros frequently outweigh the occasional planning hiccup.

For families sizing up a course of action, concrete steps sharpen the decision. Request a frank outline of caregiver continuity: how many caregivers typically work with a given client, and who is the primary point of contact for scheduling and crises. Ask for a sample care plan and for a clear explanation of how changes are communicated and approved. Confirm whether 24/7 coverage is feasible for the level of need, and what escalation processes exist when needs change. Compare pricing transparently against alternative models, e.g., live-in options, other home-health agencies, or a transition to assisted living, so that cost aligns with expected consistency and level of medical oversight. In Westerville, Right at Home offers a compelling blend of warmth, reliability, and practical support; for many families it becomes the trusted partner needed to keep a loved one safe at home, while for others the search may rightly move toward options with more clinical continuity or a single, unwavering caregiver team.

This part of Westerville, Ohio offers a convenient and diverse range of amenities for senior living. With multiple restaurants including Bob Evans, Lucky House Chinese Restaurant, and Chipotle Mexican Grill within walking distance, residents have plenty of dining options. There are also pharmacies such as Marc's Stores and CVS Pharmacy nearby, ensuring easy access to medications and healthcare supplies. For leisure activities, there are cafes like Panera Bread and Starbucks for socializing or enjoying a quiet cup of coffee. Additionally, there are parks like Sharon Woods Metro Park and Metzger Park for outdoor relaxation. Medical care is easily accessible with Mount Carmel St Ann's OBGYN Clinic and other healthcare facilities in close proximity. Overall, this area provides a well-rounded environment for seniors looking for convenience, dining options, healthcare services, and recreational opportunities in Westerville.

Restaurants

• Bob Evans (0.2 miles)
• McDonald's (0.2 miles)
• Lucky House Chinese Restaurant (0.3 miles)
• Chipotle Mexican Grill (0.3 miles)
• Wendy's (0.4 miles)
• Chicken Salad Chick (0.8 miles)
• Columbus Square Bowling Palace (1.7 miles)

Pharmacies

• Marc's Stores (0.2 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Pharmprops (2.6 miles)

Cafes

• Panera Bread (0.4 miles)
• Panera Bread (2.7 miles)
• Starbucks (3 miles)
• Starbucks (3.5 miles)
• Northstar Cafe (4 miles)
• Fox in the Snow Cafe (6 miles)

Places of Worship

• Westerville Christian Church (1.3 miles)
• Faith Ministries Church (5.7 miles)
• Genoa Baptist Church (6.2 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (1.4 miles)
• Central Ohio Surgical Institute (5.4 miles)

Parks

• Sharon Woods Metro Park (1.8 miles)
• Metzger Park (2.6 miles)
• Centergreen Park (3.4 miles)
• Flint Park (4.9 miles)
• Thompson Park (5 miles)
• McNamara Park (5.3 miles)

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (2.2 miles)
• Maureen Ann Stark (2.3 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.4 miles)
• Stickel, Brian C DDS (2.5 miles)
• Rgi Dr James (2.7 miles)
• Premier Women's Health (2.8 miles)
• Polaris Parkway Internal Medicine & Pediatrics (2.9 miles)

Theaters

• Dreamscape at AMC Easton Town Center (3.9 miles)