Heartland Of Westerville
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1060 Eastwind Drive, Westerville, OH 43081
For more information about senior living options: (844) 490-3973
The Village of Westerville Nursing Center provided wonderful physical therapy from very pleasant therapists. He had two nurses who were sisters who were very good to him, and he enjoyed talking with them. Overall, the family would recommend this facility if they are very involved in their loved one's care. The outside of Heartland of Westerville looked like a nice facility. Inside, it looked OK and had a recreation room and a place for therapy.
The Heartland of Westerville did not provide memory care and the husband did not receive proper care there. He was left alone in a room, could be seen through a window, and at one point was on the floor in a hospital gown crawling around. After transfer to the hospital, he was dehydrated and had a severe urinary tract infection, a kidney infection, and a liver infection, indicating neglect. His button tees, eyeglasses, cellphone, and clothes were lost, and nothing he left there was returned. He was transferred in someone else's t-shirt and shorts, showing disorganization. The overall care at the facility was described as nil and the experience was not good. At The Village of Westerville Nursing Center, the breathing treatments were not given on time during the stay. A schedule mix-up woke him up at midnight, which was upsetting for the family. The weekly meal menus were frequently incorrect, affecting his meals.Two very different experiences with care facilities in Westerville paint a picture of how mixed quality can be, even within the same community. On one hand, a family describes a facility that failed to deliver basic, humane care for a loved one who was supposed to be in memory care. On the other hand, another family detail emphasizes that rehabilitation and therapy can be strong points for a facility, while also exposing gaps in consistency and communication. Taken together, these accounts offer a cautionary look at what families should watch for when navigating skilled nursing and rehab settings in the area.
In the first account, Heartland of Westerville is described as a skilled nursing facility that did not live up to its memory-care promise. The writer explicitly notes that memory care was not available there, even though the facility had accepted a patient who needed it. The care received was described as neglectful or minimal at best: the husband spent a night at a newer facility and was subsequently transferred, but in the meantime, he was left in a room in a way that allowed observation but did not feel like a secure or attentive environment. The image that emerges is distressing: at one point he was on the floor in a hospital gown, crawling around, and the family felt that the level of care was not what one would expect for someone with memory impairment who needed structured support. After the transfer to the hospital, the family learned that he was dehydrated and suffering from a urinary tract infection, a kidney infection, and a liver infection - conditions that point to systemic neglect or at least insufficient monitoring and response to escalating health needs.
Beyond medical concerns, the family also highlighted a troubling lack of accountability and organization. When the patient was transferred, his belongings - button-down tees, eyeglasses, a cellphone, and several pieces of luggage - went missing. The family had been told that new items would be needed, so they purchased replacements, yet none of the original items were recovered. The transfer even involved clothing mismatches, as the patient arrived wearing someone else's t-shirt and shorts. The overall impression is that the facility failed to safeguard personal items and failed to maintain nor respect the dignity of the patient during the transition. The exterior of the facility looked decent, and even the interior appeared acceptable on a digital view, but the lived reality inside was far less reassuring. The reviewer concluded that the experience was simply not good, describing it as a bad placement for her husband, regardless of any potential positives the building might offer on a surface level.
There is also a sense of ambiguity about whether the facility could ever be judged as good or bad overall, because the reviewer acknowledges that "maybe it's a good place," but emphasizes that the actual experience with her husband's care was severely lacking. The observation that she couldn't truly assess the day-to-day care because her husband could not communicate well or participate complicates the assessment. The narrative suggests that the facility had amenities and capabilities on paper - recreation rooms, therapy spaces, and other expected features - but those features did not translate into the consistent, attentive care her husband needed. The combination of an inadequate memory-care plan, the reported neglect, and the loss of personal belongings created a lasting negative impression that overshadowed any cursory positives the facility might present from the outside.
The second review centers on The Village of Westerville Nursing Center, which the family describes as a place with both strengths and weaknesses. The family's grandfather was there for two and a half weeks for rehab after hospitalization, with a history of emphysema, bronchitis, and pneumonia. A key expectation in this setting was frequent breathing treatments - four times daily - for his respiratory needs. Early in the stay, these necessary treatments were not consistently administered on time, and the family experienced a scheduling mix-up that even required waking the patient at midnight to deliver a treatment. This lapse was deeply upsetting for the family because timely breathing treatments are critical to his recovery. It underscores how even well-meaning facilities can falter in routine, high-need cases when systems and processes aren't tightly aligned.
Despite these scheduling issues, the family also highlights notable positives. The physical therapy was described as wonderful, delivered by very pleasant therapists, and two nurses who were sisters stood out as exceptionally kind and supportive. These personal interactions mattered a great deal, providing moments of trust and engagement that can make a significant difference in a patient's day-to-day experience. On the nutrition front, the food was not described as excellent, but it was acceptable, and the family did note a recurring administrative pain point: the weekly menus that they filled out for the grandfather were frequently incorrect. In a telling detail, the facility kept the family's forms and the discrepancies between the submitted plans and the actual trays were visible, which suggested gaps in how dietary preferences and needs were tracked and fulfilled. Nonetheless, the overall message is nuanced: these strong therapy and staff interactions could make a rehab stay worthwhile when complemented by careful family involvement and clear communication.
The overarching takeaway from these two accounts is a nuanced portrait of elder care in the Westerville area. It shows that a facility can appear respectable on the outside and offer helpful amenities on paper, yet fail to deliver essential, life-sustaining care in practice. It also illustrates that the presence of excellent therapists, compassionate nurses, and effective rehab programs can coexist with logistical lapses - missed breathing treatments, mismanagement of daily schedules, or poor handling of personal belongings - that erode trust and comfort for residents and their families. In the first case, the absence of proper memory-care support and the troubling neglect described by the family starkly contrasts with the modest comforts the facility might provide. In the second case, strong positives - engaged therapists and caring nurses - coexist with tangible process issues around timing, documentation, and dietary accuracy, suggesting that families who stay actively involved and advocate for clear care plans may still find value in rehab stays.
For families facing similar decisions, these narratives underscore the importance of asking hard questions and seeking concrete assurances before placement. Key considerations include verifying whether memory-care services are actually provided if that is needed, confirming staffing ratios and the ability to deliver required daily treatments, requesting detailed, written care plans and daily schedules, and requesting a transparent process for safeguarding personal belongings. It also helps to observe, when possible, the facility's daily routines, engage with multiple staff members, and connect with other families about their experiences. While one facility may shine in therapy and personal connections, it is equally essential to insist on consistent clinical care, timely treatments, and reliable accountability for all aspects of the resident's well-being.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland of Westerville is an assisted living community located in the heart of Westerville, OH. Our community offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
Residents can enjoy the convenience of having a beauty salon on-site, providing professional hair and grooming services. They can also stay up-to-date with their favorite TV shows through our cable or satellite TV service. For those who need assistance getting around town, we offer community-operated transportation for various needs.
Our computer center allows residents to stay connected with loved ones and explore the digital world at their own pace. The dining room offers restaurant-style dining experiences where residents can enjoy delicious and nutritious meals prepared by our talented culinary team.
To promote physical fitness, we have a fully-equipped fitness room where residents can engage in exercise programs tailored to their abilities. There is also a gaming room for some friendly competition and entertainment. Our beautiful garden provides a serene space for relaxation and outdoor activities.
Housekeeping services ensure that residents can focus on enjoying their time without worrying about chores. Each resident has access to private bathrooms for their convenience. We understand that moving can be stressful, so we provide move-in coordination services to ease the transition process.
Our small library offers a quiet space for reading enthusiasts and intellectual stimulation. Residents can make use of the telephone service to keep in touch with family and friends. Transportation arrangements are available for non-medical purposes as well as doctor appointments.
Our wellness center focuses on promoting holistic well-being through various programs and activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected digitally.
In terms of care services, our 24-hour call system ensures that help is always just a button press away. Our trained staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for individuals with diabetes, including diet management.
Medication management is provided to ensure residents take their medication as prescribed. Our mental wellness program supports residents' emotional and psychological well-being. We accommodate special dietary restrictions to meet individual needs.
Our community offers a range of activities to keep residents engaged and social. From concierge services that cater to personal requests to fitness programs that promote physical health, there is something for everyone. Planned day trips and resident-run activities provide opportunities for exploration and entertainment. Scheduled daily activities ensure a vibrant atmosphere within the community.
Heartland of Westerville is conveniently located near cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals, making it easy for residents to access various amenities and services in the surrounding area.
At Heartland of Westerville, we strive to provide a comfortable and enriching living environment where our residents can enjoy their golden years with peace of mind.
Heartland Of Westerville is located at 1060 Eastwind Drive, Westerville, OH 43081 in Franklin County, Ohio
Heartland Of Westerville on seniors.fyi includes 4 photos including images showing decor, dining, interior, landscaping, architecture, living room, artwork, building, and more.
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