Heartland Of Westerville
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1060 Eastwind Drive, Westerville, OH 43081
For more information about senior living options: (844) 490-3973
The exterior of Heartland of Westerville looked nice. The Village of Westerville Nursing Center offered wonderful physical therapy delivered by very pleasant therapists. The two nurses who were sisters were very good to him, and he enjoyed talking with them. The reviewer noted that family involvement can be a positive factor and could lead to recommending the facility. The facility had a recreation room and therapy spaces, indicating available amenities.
He did not receive any care there. Memory care was not provided, even though he was supposed to be in it. He was left in a room by himself and could be peeped through the window. At one point he was on the floor in a hospital gown, crawling around. After transfer, he was dehydrated and had a urinary tract, kidney, and liver infection. His care was described as "nil." Their lost items (button tees, eyeglasses, cellphone, clothes, and luggage) were never recovered. He was transferred in someone else's clothing. The facility was a bad place for him. The first days, he did not receive breathing treatments on time and the schedule was mixed up. He was woken at midnight because of scheduling errors, which upset the family. The menus were frequently incorrect and items missed on his tray.Heartland of Westerville is best suited for seniors who need skilled nursing care but do not require memory-care services, and for families who can dedicate close, ongoing oversight to daily routines. The campus currently lacks a dedicated memory-care program, which makes it a poor fit for residents with dementia or substantial cognitive needs, or for families who cannot sustain vigilant monitoring. For short-term post-acute rehab or routine custodial care where cognitive impairment is not the central challenge, the setting can work, but the absence of dementia-specific resources should weigh heavily in the decision.
Those evaluating alternatives should place a priority on memory-care capacity, consistent daily oversight, and transparent, reliable treatment delivery. The reviews signal significant red flags for families prioritizing predictable routine, timely medications and procedures, and secure handling of personal belongings. If memory support, strong care coordination, and proven record-keeping matter most, it is prudent to compare other Westerville-area options or nearby communities with dedicated memory-care wings and clearer accountability.
On the upside, the center provides tangible care infrastructure that can support rehabilitation and ongoing activity. Therapy spaces exist, and therapy staff can deliver meaningful treatment during post-hospital recovery or skill-building phases. In some accounts, therapists are described as skilled and approachable, and there are caregivers who communicate with residents in a compassionate way. These strengths indicate that, when administrative systems cooperate, the facility can support rehabilitation goals and daily engagement through properly staffed shifts.
The most troubling reality is that the positive foreground is undermined by serious lapses in safety, consistency, and overall care quality. One family describes a loved one left largely unattended, dehydrated, and suffering infections, ultimately requiring hospital transfer, accompanied by lost personal belongings. Another account highlights scheduling errors for essential treatments and mismatched meal orders. Such gaps reveal systemic weaknesses in routine operations and care handoffs, threatening safety and undermining trust - even when certain staff members perform well in isolation.
A more balanced picture emerges for families focused on rehab with strong hands-on therapy. When oversight is solid, the rehab experience can be productive: dedicated nurses and therapists who engage residents, plus a level of warmth and personal attention that supports progress. The issues are not purely clinical; administrative reliability - consistent treatment schedules, accurate meal planning, and effective cross-shift communication - determines whether the good therapy translates into steady gains. This means progress is possible, but only with rigorous family involvement and proactive facility management.
For families choosing this community, enter with a plan that prioritizes safety, memory-care readiness, and contingency steps. Visit with a checklist aimed at care planning, staffing reliability, and how personal-item losses are addressed. Inquiries should cover whether memory care exists on-site or nearby, the nurse-to-resident ratio across shifts, and the facility's protocol for urgent changes in condition or hospital transfers. Ask for a documented care plan, a transparent process for tracking meals and therapies, and a clear duty roster that minimizes handoff gaps. If memory support is essential or if dependable daily care is non-negotiable, alternative communities with proven dementia specialization may be the wiser choice; otherwise, insist on explicit commitments and ongoing verification to maximize any rehabilitation or routine living benefits this campus can offer.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland of Westerville is an assisted living community located in the heart of Westerville, OH. Our community offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
Residents can enjoy the convenience of having a beauty salon on-site, providing professional hair and grooming services. They can also stay up-to-date with their favorite TV shows through our cable or satellite TV service. For those who need assistance getting around town, we offer community-operated transportation for various needs.
Our computer center allows residents to stay connected with loved ones and explore the digital world at their own pace. The dining room offers restaurant-style dining experiences where residents can enjoy delicious and nutritious meals prepared by our talented culinary team.
To promote physical fitness, we have a fully-equipped fitness room where residents can engage in exercise programs tailored to their abilities. There is also a gaming room for some friendly competition and entertainment. Our beautiful garden provides a serene space for relaxation and outdoor activities.
Housekeeping services ensure that residents can focus on enjoying their time without worrying about chores. Each resident has access to private bathrooms for their convenience. We understand that moving can be stressful, so we provide move-in coordination services to ease the transition process.
Our small library offers a quiet space for reading enthusiasts and intellectual stimulation. Residents can make use of the telephone service to keep in touch with family and friends. Transportation arrangements are available for non-medical purposes as well as doctor appointments.
Our wellness center focuses on promoting holistic well-being through various programs and activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected digitally.
In terms of care services, our 24-hour call system ensures that help is always just a button press away. Our trained staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for individuals with diabetes, including diet management.
Medication management is provided to ensure residents take their medication as prescribed. Our mental wellness program supports residents' emotional and psychological well-being. We accommodate special dietary restrictions to meet individual needs.
Our community offers a range of activities to keep residents engaged and social. From concierge services that cater to personal requests to fitness programs that promote physical health, there is something for everyone. Planned day trips and resident-run activities provide opportunities for exploration and entertainment. Scheduled daily activities ensure a vibrant atmosphere within the community.
Heartland of Westerville is conveniently located near cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals, making it easy for residents to access various amenities and services in the surrounding area.
At Heartland of Westerville, we strive to provide a comfortable and enriching living environment where our residents can enjoy their golden years with peace of mind.
Heartland Of Westerville is located at 1060 Eastwind Drive, Westerville, OH 43081 in Franklin County, Ohio
Heartland Of Westerville on seniors.fyi includes 4 photos including images showing decor, dining, interior, landscaping, architecture, living room, artwork, building, and more.
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