Heartland Of Westerville

Pros

• The physical therapy provided at The Village of Westerville Nursing Center was excellent, and the therapists were pleasant and supportive.
• Two nurses at The Village of Westerville Nursing Center were particularly caring and created a positive rapport with the patient.
• From an outside perspective, Heartland of Westerville appeared to be a nice facility, with suitable amenities such as a recreation room and therapy area.
• Despite some challenges, the family found aspects of care at The Village of Westerville Nursing Center beneficial, especially when they stayed actively involved in their loved one’s care.

Cons

• The husband was not taken care of at Heartland of Westerville and did not receive proper care.
• He spent one night at a new facility but had to be sent to the hospital due to dehydration and infections.
• He was left alone in a room, leading to distressing situations like crawling on the floor in a hospital gown.
• Personal belongings, including clothing, eyeglasses, and a cellphone, were lost during his stay at Heartland of Westerville.
• The experience at Heartland of Westerville was described as negative and inadequate for the husband's needs.
• At The Village of Westerville Nursing Center, the grandfather did not receive timely breathing treatments, causing family concern.
• There were discrepancies with meal orders that led to incorrect menus being served to the grandfather.
• Despite receiving good physical therapy and some pleasant staff interactions, the negative aspects overshadowed parts of the care experience.

Review

The experiences shared regarding skilled nursing facilities highlight the stark contrasts in care, attention, and overall satisfaction that can arise when family members seek support for their loved ones in vulnerable situations. One review details a deeply concerning experience at Heartland of Westerville, where the reviewer’s husband was housed. Initially, there was an expectation that he would receive appropriate memory care; however, this was not fulfilled as the facility lacked specialized services for individuals with memory-related conditions. This oversight marked the beginning of a troubling ordeal characterized by inadequate supervision and care.

One particularly alarming incident described involved the husband being found on the floor of his room, crawling around in a hospital gown—an image that encapsulates a significant failure in caregiving. The reviewer expressed frustration at how their husband was effectively left alone and neglected during his stay. Upon transitioning to another facility after just one night at Heartland of Westerville, it became painfully evident that his health had deteriorated severely due to dehydration and infections affecting his urinary system, kidneys, and liver. Such alarming health issues indicate a gross neglect that demanded immediate intervention.

Moreover, when attempting to retrieve personal belongings post-transfer from Heartland of Westerville, the reviewer faced further disappointment. Items such as button tees, eyeglasses, cellphone, clothing—nearly all belonging to her husband—could not be located or returned to them. This loss compounded an already distressing situation and highlighted significant operational failures within the nursing home’s management systems for residents’ belongings. Notably worrisome was the transfer to another facility while dressed in unfamiliar clothing—evidence suggesting disarray and lack of attention to individual patients’ needs as well as dignity.

On a contrasting note but still underscoring potential pitfalls in skilled nursing facilities is another review about The Village of Westerville Nursing Center. Though one family member reported some positive experiences during their grandfather's rehabilitation stay following hospitalization due to bronchitis and pneumonia complications related to emphysema—a chronic respiratory condition—they also noted several critical shortcomings worthy of mention. The primary concern revolved around administering timely breathing treatments which were crucial for recovery; early disorganization led to delays that had serious implications on his well-being.

Despite these setbacks related to medication timing—and even instances where he was abruptly disturbed for late-night treatments—the physical therapy provided received commendation from both family members and the elderly patient himself due solely to its effectiveness and pleasant therapists who engaged positively with him throughout sessions. Additionally, although food options were deemed acceptable during his stay at The Village of Westerville Nursing Center based on questionable dietary orders submitted by family members that were frequently incorrect upon delivery—a clear issue indicating mismanagement—the overall dining experience seemed satisfactory enough without major complaints.

Ultimately, these reviews reveal that while healthcare facilities strive towards providing adequate accommodations for rehabilitation or long-term care needs among vulnerable populations—be it those suffering from memory-related disorders or more acute health challenges—they fall short in numerous ways if stringent monitoring isn't exercised by families involved in caring for their loved ones. Both narratives serve as important reminders about diligence needed when selecting appropriate nursing homes: every detail must be considered—including staff attentiveness levels regarding medications administered correctly and consistent attention given toward maintaining patient comfort along with safeguarding personal belongings throughout their residence at these establishments.

As we reflect on these testimonials regarding experienced care quality disparities within skilled nursing environments like Heartland of Westerville compared against aspects valued after treatment at The Village of Westerville Nursing Center—it's apparent improvement could lead future families seeking assistance toward better outcomes hinge largely upon thorough investigation into each potential choice alongside advocating relentlessly for individual needs being met consistently across all facets during stays therein.

Pharmacies

• Marc's Stores (0.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Pharmprops (2.8 miles)

Restaurants

• Bob Evans (0.4 miles)
• McDonald's (0.5 miles)
• Lucky House Chinese Restaurant (0.6 miles)
• Chipotle Mexican Grill (0.6 miles)
• Wendy's (0.7 miles)
• Chicken Salad Chick (0.9 miles)
• Columbus Square Bowling Palace (1.8 miles)

Cafes

• Panera Bread (0.8 miles)
• Panera Bread (3 miles)
• Starbucks (3.3 miles)
• Northstar Cafe (3.7 miles)
• Starbucks (3.8 miles)
• Fox in the Snow Cafe (5.8 miles)

Places of Worship

• Westerville Christian Church (1.5 miles)
• Faith Ministries Church (5.5 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (1.7 miles)
• Central Ohio Surgical Institute (5.2 miles)

Parks

• Sharon Woods Metro Park (2.1 miles)
• Metzger Park (2.9 miles)
• Centergreen Park (3.6 miles)
• Thompson Park (4.7 miles)
• Flint Park (5.1 miles)
• McNamara Park (5.5 miles)

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (2.5 miles)
• Maureen Ann Stark (2.6 miles)
• Stickel, Brian C DDS (2.7 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.7 miles)
• Rgi Dr James (3 miles)
• Premier Women's Health (3.1 miles)
• Polaris Parkway Internal Medicine & Pediatrics (3.2 miles)

Theaters

• Dreamscape at AMC Easton Town Center (3.6 miles)