AMAI Angeline in Westerville, OH

Pros

• Visiting Angels has been a blessing during the difficult time of caring for an elderly parent.
• The staff is amazing; Marisa is a ray of sunshine, always pleasant and willing to listen and be supportive.
• The aides Evelyn, Wanda, and Shirley are true gems, and their kindness and support are appreciated.
• Visiting Angels hand-picks caregivers to match with clients and has never been disappointed.
• The caregivers are kind, compassionate, and hard-working, and they keep families informed about staffing changes.
• Visiting Angels provides peace of mind with reliable, high-quality care.
• They are very accommodating and go above and beyond to help with any issues that arise, and they are always on time.
• The office staff are helpful and efficient, providing great support for families.
• They communicate with assisted living staff and keep families informed about any changes.
• They treat clients like family and strive to meet needs with care and dignity.

Cons

• Lady Tina has a disgusting, terrible attitude over the phone.
• The reviewer warns others not to send loved ones to the facility, citing inconsistent and problematic care.
• The interview lasted over an hour and a half with excessive small talk and assessments, and the reviewer felt their 15+ years of experience were not sufficient.
• The reviewer would not recommend the company to anyone.

Review

AMAI Angeline in Westerville functions best for families seeking dependable in-home elder care that keeps a loved one connected to familiar surroundings. This community is especially well-suited for households that want consistent caregiver pairing, steady scheduling, and clear, ongoing communication with a responsive office. When independence at home is a priority, and the goal is to minimize disruption to daily life while receiving hands-on assistance, this option stands out as a practical, protective fit.

That said, some families may want to explore alternatives. A small portion of reviews signals that care quality can feel inconsistent and that communication gaps can occur in certain situations. A few comments point to a more variable experience with staffing, especially when turnover or a recent ownership transition is involved. For families seeking strict 24/7 coverage with absolute certainty of every hour being identical, or for those who prefer a traditional facility setting with on-site medical oversight, other models may provide a tighter, more predictable structure.

On the plus side, the strongest advantages here are real and repeatable. The agency is praised for its reliable, high-quality caregiving and for the care teams it curates to match each family's needs and personality. Families consistently note that aides arrive on time, with backups arranged quickly when a regular caregiver cannot make a shift. Office staff are described as helpful, efficient, and genuinely invested in the client's well-being, with daily caregiver notes that keep families informed and engaged. This combination - care that feels personalized, paired with transparent communication - creates measurable peace of mind and makes the daily burden of caregiving more manageable.

The most meaningful risks orbit around variability and morale. A notable minority of reviews warn that care can become inconsistent, or that administrative hiccups disrupt schedules and expectations. One account cites an extensive interview process that failed to translate into the desired level of experience, while another flags a negative staff interaction. A few comments reference changes in management or ownership that temporarily affect seamless operation. Taken together, these concerns are real but not universal; they tend to surface when expectations outpace the agency's current staffing realities or when families desire a uniformly seamless experience across all shifts.

Still, the pros generally outweigh the cons by a wide margin. The ability to keep a loved one at home, paired with caregivers who are described as warm, respectful, and highly attentive to individual preferences, creates a favorable balance against occasional scheduling glitches. The agency's proactive communication, readiness to adjust plans, and the availability of a coordinated support structure behind the scenes - often including nurse consultation and family-focused problem-solving - translate into sustained confidence for many families. In practice, this translates to fewer crises, more daily normalcy, and a sense that the care team truly has the client's dignity at the forefront.

For families weighing a decision, the practical course is clear. Start with a needs assessment that includes not just daily tasks but social and emotional goals, then probe deeply into caregiver matching, schedule predictability, and the process for substitutions. Request a trial period or a short-term placement to observe compatibility, and insist on regular, written caregiver notes coupled with direct access to a supervisor if issues arise. Compare the experience to other home-care providers and to facility-based options, considering whether the home-care model aligns with medical needs, mobility challenges, and the level of on-site supervision desired. In short, this AMAI Angeline location - supported by Visiting Angels - offers a compelling path for families prioritizing home-based independence, conditioned upon active oversight and a proactive, collaborative partnership with the care team.

This area of Westerville, Ohio, offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies located within a few miles, accessing medication and healthcare services is quick and easy. There are also numerous dining options nearby, including Chicken Salad Chick, Lucky House Chinese Restaurant, and Bob Evans, providing a range of choices for meals. In terms of healthcare, there are hospitals such as Mount Carmel St Ann's OBGYN Clinic and Central Ohio Surgical Institute in close proximity, ensuring quality medical care is readily available. Additionally, the presence of churches like Westerville Christian Church and Genoa Baptist Church allows seniors to stay connected to their spiritual communities. Parks like Sharon Woods Metro Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a convenient and comfortable environment for seniors seeking a desirable location for retirement living.

Restaurants

• Chicken Salad Chick (0.4 miles)
• Lucky House Chinese Restaurant (0.9 miles)
• McDonald's (0.9 miles)
• Bob Evans (1 miles)
• Chipotle Mexican Grill (1 miles)
• Wendy's (1 miles)
• McDonald's (2 miles)

Pharmacies

• Marc's Stores (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Pharmprops (2.2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.2 miles)

Cafes

• Panera Bread (1.1 miles)
• Panera Bread (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Northstar Cafe (4.2 miles)
• Fox in the Snow Cafe (5.4 miles)

Places of Worship

• Westerville Christian Church (1.1 miles)
• Genoa Baptist Church (5.9 miles)
• Faith Ministries Church (6.1 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.1 miles)
• Central Ohio Surgical Institute (4.7 miles)

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (2.2 miles)
• Maureen Ann Stark (2.3 miles)
• Stickel, Brian C DDS (2.4 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.7 miles)
• Polaris Parkway Internal Medicine & Pediatrics (2.8 miles)
• Rgi Dr James (2.9 miles)
• Ohio Plastic Surgery Specialists (3 miles)

Parks

• Sharon Woods Metro Park (2.6 miles)
• Centergreen Park (2.9 miles)
• Metzger Park (3.2 miles)
• Thompson Park (4.6 miles)
• McNamara Park (5 miles)
• Flint Park (5.5 miles)

Theaters

• Dreamscape at AMC Easton Town Center (4.1 miles)