Synergy HomeCare - Westerville, OH in Worthington, OH

Pros

• The Synergy team provides amazing care and support for families during tough times.
• Synergy is incredibly flexible with changing care needs, and its caregivers are thoughtful and loving.
• Clients report that they cannot recommend Synergy enough.
• Ron explains everything clearly and answers questions patiently.
• The home health aides are kind, caring, and consistently go the extra mile to ensure comfort and safety.
• Synergy is highly responsive and promptly addresses concerns.
• Scheduling is flexible and accommodating, contributing to an excellent overall experience.
• Ron is an expert at helping families navigate challenges and reach a good place.

Cons

• The company's customer service is described as very poor.
• There are allegations that the company is disrespectful to minorities.
• The quoted rate differed from the contract price.
• An aide allegedly failed to wear a mask and was late.
• An aide reportedly roamed the second floor of the home during shifts.
• The monitoring camera was unplugged and the door to the garage was locked to gain entry.
• The relative did not eat anything during a shift.
• The reviewer felt violated by the care experience.

Review

Synergy HomeCare Westerville is best suited for families that want deeply personalized, compassionate in-home support with a founder-led approach. The community shines when care needs are variable - ranging from post-acute recovery to ongoing assistance for chronic conditions - because the owner and the team tailor plans, adjust caregiver matches, and stay hands-on as circumstances evolve. The standout feature is the sense of continuity: caregivers who are carefully paired with a family, consistent staff over time, and an organization that treats clients with the same care and respect given to family members. For families seeking a warm, flexible partner who can adapt quickly without slipping into an impersonal, transactional arrangement, this is a strong fit.

Those who should consider alternatives are households demanding 24/7 nursing oversight or highly regulated medical management, where licensed clinicians on site are non-negotiable. Another red flag would be tight budgets that require flawless, price-transparent contracts with guaranteed staffing guarantees across all shifts - something that can become a concern in practice given mixed feedback on pricing disclosures. Additionally, families with serious privacy or security concerns may want to scrutinize staffing controls and monitoring practices more closely, especially after reports of isolated incidents rooted in individual caregiver conduct. In short, the model is outstanding for flexible, person-centered in-home care, but it may not satisfy every high-acuity or budget-driven expectation.

The strongest positives - owner involvement, thoughtful caregiver matching, and rapid responsiveness - do meaningful work in offsetting the main drawbacks. Clients repeatedly describe care that feels genuine and dependable, with the owner personally guiding admissions and matching, and with staff who stay long enough to build real trust. Consistency matters; long-tenured caregivers reduce the distress of introducing new faces and help families feel secure as needs shift. The ability to mobilize quickly for hospital discharges or urgent needs is a practical, tangible advantage that undercuts the risk of delays or miscommunications that can derail a fragile recovery at home. When problems arise, the hands-on leadership and a culture of responsiveness are the best antidote.

Service delivery strengths are supported by observable outcomes in the reviews: patients returning home with stronger progress than anticipated, families breathing easier during crises, and a clear emphasis on personalized care plans. The testimonials about punctuality, professionalism, and caregiver dedication underscore a capability to translate good intentions into reliable daily realities. Yet caution is warranted: a minority of reviews cite customer service friction, price variation from quoted estimates, and a troubling privacy-related incident where a caregiver's behavior raised concerns. Those experiences are not the norm in the aggregate, but they highlight the necessity of a concrete, written plan of care, a defined point of contact, and explicit expectations around supervision and privacy from the outset.

In deciding whether this is the right choice, factor in the level of medical oversight needed and the importance of cost transparency. For families seeking a home-based model that feels like a trusted extension of the family, with empathetic, well-matched aides and strong leadership backing, Synergy Westerville represents a compelling option. If the need is for constant RN-directed care, strict, uniform staffing guarantees, or unwavering price predictability, it may be prudent to explore skilled home-health agencies or assisted living alternatives that foreground those attributes. The key is to enter with a concrete plan: request a formal care plan, a single point of contact, references, and a clear price structure before any commitment.

Actionable next steps are straightforward. Initiate a formal intake with Ron and request a written plan of care that outlines caregiver roles, shift coverage, and escalation procedures. Seek a tight caregiver-matching rubric and insist on a primary and backup caregiver schedule to minimize turnover. Request references from families with similar needs and verify licensing, certifications, and supervision protocols. Confirm pricing in writing, including any add-ons or potential rate changes, and discuss a trial period or capped initial engagement to test fit without long-term risk. When these elements are in place, Synergy HomeCare Westerville becomes not just a service provider, but a trusted partner capable of delivering meaningful, at-home progress and peace of mind for families navigating aging, recovery, or ongoing support.

Restaurants

• Chicken Salad Chick (0.4 miles)
• Lucky House Chinese Restaurant (0.9 miles)
• McDonald's (0.9 miles)
• Bob Evans (1 miles)
• Chipotle Mexican Grill (1 miles)
• Wendy's (1 miles)
• McDonald's (2 miles)

Pharmacies

• Marc's Stores (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Pharmprops (2.2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.2 miles)

Cafes

• Panera Bread (1.1 miles)
• Panera Bread (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Northstar Cafe (4.2 miles)
• Fox in the Snow Cafe (5.4 miles)

Places of Worship

• Westerville Christian Church (1.1 miles)
• Genoa Baptist Church (5.9 miles)
• Faith Ministries Church (6.1 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.1 miles)
• Central Ohio Surgical Institute (4.7 miles)

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (2.2 miles)
• Maureen Ann Stark (2.3 miles)
• Stickel, Brian C DDS (2.4 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.7 miles)
• Polaris Parkway Internal Medicine & Pediatrics (2.8 miles)
• Rgi Dr James (2.9 miles)
• Ohio Plastic Surgery Specialists (3 miles)

Parks

• Sharon Woods Metro Park (2.6 miles)
• Centergreen Park (2.9 miles)
• Metzger Park (3.2 miles)
• Thompson Park (4.6 miles)
• McNamara Park (5 miles)
• Flint Park (5.5 miles)

Theaters

• Dreamscape at AMC Easton Town Center (4.1 miles)