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4.8 from 36 reviews
5 stars
33
4 stars
1
3 stars
0
2 stars
0
1 stars
2
Overall Review of Synergy HomeCare - Westerville, OH
common20 reviews mention this
Caregivers deliver compassionate support
Residents and families describe caregivers who are caring, thoughtful, and focused on comfort and safety.
Many reviewers say the caregivers treat loved ones with compassion and consistently prioritize comfort and safety in the home. Several families describe aides who went beyond basic assistance to address concerns quickly and make the experience feel supportive during stressful times. A few reviews also highlight how well the care helped someone stay comfortable and make progress after a hospital or facility stay.
common11 reviews mention this
The team is flexible and responsive
Families report that scheduling and care plans are adjusted quickly when needs change.
Reviewers frequently describe quick responsiveness when coordinating services, including phone calls, scheduling, and short-notice coverage. Multiple comments note the team’s flexibility as care needs shift, especially during illness transitions or challenging periods. Several families mention concerns were addressed promptly once they came up.
common4 reviews mention this
Care continuity comes from matching
Families value caregiver matching and fewer issues with constant turnover.
Some reviewers emphasize that the owner and team work to match caregivers to each family’s situation and needs. One review notes that caregiver consistency was a point of difference versus other agencies, with families appreciating that caregivers stayed with the company longer. Others describe returning for future needs because they felt confident in the caregiver fit.
caveat2 reviews mention this
Some families report serious service issues
A small number of reviews describe breakdowns in reliability, communication, and in-home conduct.
Two negative reviews raise concerns about customer service and treatment, including claims of disrespect and that reviews may not be authentic. Another review describes problems with aide performance, including being late and failing to follow expectations the reviewer set, alongside allegations about roaming areas of the home and handling meal routines. These comments also describe frustration with pricing being different from what was quoted.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
John Glenn Columbus International Airport (8 miles away)
Nearby Places of Interest
Restaurants
Chicken Salad Chick (0.4 miles)
Lucky House Chinese Restaurant (0.9 miles)
McDonald's (0.9 miles)
Bob Evans (1 miles)
Chipotle Mexican Grill (1 miles)
Wendy's (1 miles)
McDonald's (2 miles)
Pharmacies
Marc's Stores (0.9 miles)
CVS Pharmacy (1.5 miles)
CVS Pharmacy (1.9 miles)
CVS Pharmacy (2.2 miles)
Pharmprops (2.2 miles)
Walgreens (2.6 miles)
Walgreens (3.2 miles)
Cafes
Panera Bread (1.1 miles)
Panera Bread (2.6 miles)
Starbucks (3.2 miles)
Starbucks (3.8 miles)
Northstar Cafe (4.2 miles)
Fox in the Snow Cafe (5.4 miles)
Places of Worship
Westerville Christian Church (1.1 miles)
Genoa Baptist Church (5.9 miles)
Faith Ministries Church (6.1 miles)
Hospitals
Mount Carmel St Ann's OBGYN Clinic (2.1 miles)
Central Ohio Surgical Institute (4.7 miles)
Physicians
PrimeMD - Westerville Primary Care Walk-ins (2.2 miles)
Maureen Ann Stark (2.3 miles)
Stickel, Brian C DDS (2.4 miles)
Center for Surgical Dermatology & Dermatology Associates (2.7 miles)
Polaris Parkway Internal Medicine & Pediatrics (2.8 miles)
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
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John Glenn Columbus International Airport (8 miles away)
Prime Westerville location with easy access to parks, cafes, pharmacies, restaurants, theaters, and hospitals.
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being