Synergy HomeCare - Westerville, OH

Pros

• The team at Synergy provided amazing care and support for families during tough times.
• They were incredibly flexible as care needs changed.
• The owner Ron explained everything clearly and answered questions patiently.
• The home health aides were kind, caring, and went the extra mile to ensure comfort and safety.
• The agency was responsive to needs and addressed concerns quickly.
• The scheduling process was flexible and accommodating.
• The caregivers consistently demonstrated professionalism and compassion.
• Ron and his staff are a delight, and the caregivers exceed expectations.
• Synergy is dedicated to safe, loving care and strong client-provider relationships.

Cons

• The reviewer notes that the agency's customer service is very poor.
• The reviewer suggests these reviews may be fake, claiming the company is disrespectful to minorities.
• The reviewer reports that the rate quoted differed from the contract, indicating billing inconsistencies.
• The reviewer states that an aide failed to wear a mask and was late.
• The reviewer describes a different aide roaming the second floor, unplugging the monitoring camera, and locking the door, compromising safety and privacy.
• The reviewer claims the aide said the relative didn't eat anything, questioning what happened during the shift.

Review

Across Columbus and its surrounding communities, families have shared powerful testimonials about Synergy HomeCare, painting a portrait of a local agency that many describe as deeply compassionate, responsive, and dedicated to tailoring care to each person and family. In the midst of serious health challenges and transitions from hospital to home, numerous clients credit the team with making difficult times more manageable through thoughtful support, flexible scheduling, and a steady presence in the home. The praise runs from the first contact to long-term outcomes, with many families forming bonds that feel more like extended family than a typical caregiver arrangement.

A common thread in these stories is the impression of a thoughtful, patient owner who communicates with clarity and care. Several reviewers highlight the initial phone conversations and the way questions were answered with calm, thorough explanations. The owner, Ron, is repeatedly described as professional, compassionate, and genuinely invested in understanding each family's unique situation. This sense of trust often extends to the entire process: from discussing care plans and goals to matching patients with caregivers who can meet specific needs. Caregivers themselves are consistently described as kind, attentive, and willing to go the extra mile to ensure comfort and safety for loved ones at home.

Flexibility emerges as another defining strength. Families recount how scheduling could adapt as care needs changed, sometimes on short notice, and how the agency remained responsive and supportive during transitions. The ability to pivot - whether due to evolving medical plans, hospital discharges, or holiday periods - seems to be a hallmark for Synergy. In several accounts, the owner or admissions team personally invests time to understand what's needed and to find the best match quickly, underscoring a commitment to reliable, continuous care even when circumstances are fluid.

Many testimonials highlight tangible, positive outcomes that extend beyond routine assistance. One reviewer notes that their loved one returned home and made more progress than in a rehabilitation facility, attributing much of that success to the caregivers who provided professional, considerate support. Others describe a level of care that allowed family members to feel at ease, knowing their relative was safe and well cared for. In some cases, families speak to longer engagements - spanning months rather than weeks - and express relief at the stability and consistency of caregivers, which helps everyone feel confident about ongoing arrangements. The sense that Synergy treats clients with genuine devotion - almost like their own family - repeats across several stories.

Multiple families recount specific moments that left a lasting impression: staff arriving with comfort food and hugs during a loved one's passing; caregivers who seemed to anticipate needs before they were spoken; and a general impression that the company's leadership is invested in maintaining high standards. Testimonies also mention the sense that Ron and his team are not just providers but partners who help families navigate medical challenges and daily care with careful planning, patient communication, and a steady, respectful presence. The result is often a feeling of relief and gratitude, paired with readiness to recommend Synergy to others facing similar caregiving journeys.

Some reviewers extend the praise to the broader community network - colleagues in social services, referrals from doctors and hospitals, and word-of-mouth from friends and relatives. The consistency of caregiver matches is highlighted as a strength, with a sense that the agency values its employees and therefore retains good caregivers, minimizing turnover and disruption for families. In these narratives, Ron Schulman and his team are portrayed as credible, reliable partners who take personal responsibility for ensuring that the right caregivers are assigned to the right families, and who remain accessible to assist with planning and adjustments as needs evolve.

Alongside the many glowing accounts, there is also a candid account that adds balance to the picture. One reviewer describes a negative experience that touched on several critical concerns: rate discrepancies between quotes and contracts; a caregiver who did not wear a mask in a pandemic context and was late; a caregiver allegedly roaming the home and accessing areas not immediately related to the agreed plan; the monitoring system being compromised, including a door being locked and access being restricted; and questions about whether the caregiver actually performed the tasks claimed, such as eating and housekeeping. This account emphasizes safety, privacy, and accountability as essential expectations in home care, and it reminds readers that, as with any service, experiences can vary and may include serious red flags for some families.

Despite that difficult account, the broader pattern in the reviews is one of unwavering appreciation for the core values of Synergy HomeCare: compassionate, patient-centered care; thoughtful staff placement; and a leadership team that prioritizes clear communication, trust, and the wellbeing of clients and their families. Reviewers repeatedly describe Ron as someone who cares deeply about his clients, going beyond standard duties to help families navigate plans, coordinate with medical teams, and find caregivers who feel like a natural extension of the family unit. The sentiment that "Columbus is lucky to have them" surfaces repeatedly, underscoring a shared belief that the agency brings a high level of dedication to the local community.

In summary, the experiences shared by families describe a spectrum anchored by strong positives: compassionate care, personalized planning, timely responsiveness, and a sense of family at home. The stories emphasize the impact that dedicated leadership and consistent caregiving can have on easing the stress of illness and transition, fostering trust, and delivering relief to exhausted caregivers and loved ones. While there are cautionary notes about safety, boundaries, and accountability from at least one account, the prevailing narrative remains one of gratitude and high regard for Synergy HomeCare's commitment to compassionate, reliable in-home care and to supporting families through challenging times.

Restaurants

• Chicken Salad Chick (0.4 miles)
• Lucky House Chinese Restaurant (0.9 miles)
• McDonald's (0.9 miles)
• Bob Evans (1 miles)
• Chipotle Mexican Grill (1 miles)
• Wendy's (1 miles)
• McDonald's (2 miles)

Pharmacies

• Marc's Stores (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Pharmprops (2.2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.2 miles)

Cafes

• Panera Bread (1.1 miles)
• Panera Bread (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Northstar Cafe (4.2 miles)
• Fox in the Snow Cafe (5.4 miles)

Places of Worship

• Westerville Christian Church (1.1 miles)
• Genoa Baptist Church (5.9 miles)
• Faith Ministries Church (6.1 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.1 miles)
• Central Ohio Surgical Institute (4.7 miles)

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (2.2 miles)
• Maureen Ann Stark (2.3 miles)
• Stickel, Brian C DDS (2.4 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.7 miles)
• Polaris Parkway Internal Medicine & Pediatrics (2.8 miles)
• Rgi Dr James (2.9 miles)
• Ohio Plastic Surgery Specialists (3 miles)

Parks

• Sharon Woods Metro Park (2.6 miles)
• Centergreen Park (2.9 miles)
• Metzger Park (3.2 miles)
• Thompson Park (4.6 miles)
• McNamara Park (5 miles)
• Flint Park (5.5 miles)

Theaters

• Dreamscape at AMC Easton Town Center (4.1 miles)