Sugar Grove Square Ltd

Pros

• The facility is safe and clean, and residents love their home.
• The front office is professional and kind, and maintenance is responsive.
• Neighbors are nice and the location is convenient.
• It is very clean with friendly, helpful staff who take excellent care of the property.
• Residents can participate in a variety of activities on and off site.
• It is great for senior citizens, and pets are welcome.
• The community is quiet and well maintained, with fast, accurate repairs.
• It earns five stars and has appealing curb appeal.

Cons

• The security locks on both ends of the building have been broken for a month.
• There are unresolved questions about bugs affecting residents.
• Visitor access could be improved.
• There is very little guest parking, making it hard to enter and exit for voting.
• There is no night staff available; the manager leaves around 5?6 pm.

Review

A quiet, well-kept retirement community sits at the center of a constellation of resident experiences, where families often reflect on the life their loved ones have lived there. One caregiver shares that her grandmother has been a resident for several years and has had a wonderful life in the place. Even as the pandemic arrived and community life slowed, the residents remained in a safe and clean environment, something she notes as crucial during such a trying time. The overall sense is that the home itself is cherished, and that sense of belonging translates into a calm, safe atmosphere that many families come to rely on.

From there, the sentiment expands into a broader appreciation of daily life in the community. Many reviewers emphasize that people keep to themselves, which helps maintain a peaceful, low-stress environment. In addition to being quiet, the facility is described as clean and well managed, with a culture of consideration and respect that makes daily living comfortable. The general mood is one of contentment: a place where residents can settle in without fear or disruption, surrounded by neighbors who feel like a part of a familiar routine.

Staff and service quality stand out in several accounts. Reviewers highlight the front office as professional and kind, and maintenance as equally professional and responsive - traits that matter deeply when safety and comfort are on the line. Neighbors are described as nice, and the location's convenience adds to the appeal. One voice even notes that the property earns five stars for its courteous, efficient operations and the sense that the team genuinely cares about residents and their everyday needs. The combination of proactive management and approachable staff helps foster a feeling of security and dependable support.

Like any community, there are practical issues that some residents want to see addressed. One concern points to security: the locks at both ends of the building have been broken for a month, raising questions about ongoing safety. There are also mentions of unresolved questions about bugs affecting residents, and a note that visitor access could be improved. These issues remind readers that even well-regarded facilities have maintenance and safety challenges to tackle, and they underscore the importance of timely fixes and clear communication from staff.

Despite these concerns, the narrative remains overwhelmingly positive about the living experience. A resident describes the place as very clean with strong curb appeal, where staff go beyond to take good care of the property. The ability to participate in a variety of activities - both on-site and off-site - adds texture to life there, offering opportunities for socialization, engagement, and personal growth. Overall, the sentiment is a strong endorsement: highly recommend the community as a solid option for independent living with generous support when needed.

The facility also serves as a civic hub for some residents, as one reviewer notes it functions as their voting precinct. However, this practical use comes with a caveat: there is very little guest parking, and entrance and exit in and out of the building for voting can be challenging. It's a reminder that on-site logistics - like parking and access - matter to residents who rely on the building for more than housing, influencing daily routines and important activities beyond the living spaces.

Alongside these practicalities, personal anecdotes bring the community to life. One reviewer mentions that another person "took someone else," a brief line that hints at the social dynamics and the many overlapping stories that unfold in such a setting. Others emphasize how the place is great for seniors, with years of residency noting quiet apartments, fast and correct repairs when something needs fixing, and pet-friendly policies that allow beloved animals to remain part of daily life. For many families, the sense of continuity and companionship is what makes a difference - grandmothers and other loved ones often find themselves forming new friendships and building a second family among neighbors.

A final layer of the narrative centers on nighttime safety and daily operations. Some comments acknowledge that there isn't always staff present at night, with a manager departing around early evening. While this raises questions for people who worry about after-hours support, the broader picture remains one of a well-maintained, clean, and efficiently managed property. The overall impression is that the facility is kept in good shape and handled with professionalism, even as residents and families voice hopes for improved night coverage and assurance.

Taken together, the collection of viewpoints paints a multi-faceted portrait of a retirement community that many families hold in high regard. The environment is described as safe, clean, and quiet, with professional and responsive staff who contribute to a sense of trust and comfort. Residents enjoy a range of activities, pet-friendly policies, and a convenient location, all of which reinforce the idea that this is more than just a place to live - it is a supportive home where memories can continue to be made. At the same time, practical concerns about security, bugs, visitor access, parking, and after-hours coverage point to opportunities for ongoing improvement, reinforcing the notion that a well-loved community is always evolving.

This part of Westerville, Ohio is a vibrant and convenient area with a variety of amenities within close proximity. There are several dining options ranging from Chinese cuisine to fast food chains, as well as cafes for a casual meal or coffee break. Pharmacies are easily accessible for medication needs, and there are multiple places of worship nearby for spiritual support. In terms of healthcare, there are hospitals and physicians' offices within a short distance, ensuring prompt medical attention when needed. The area also offers beautiful parks for leisurely walks or outdoor activities. Overall, this neighborhood provides essential services and recreational opportunities that would make it a comfortable and convenient choice for senior living.

Restaurants

• Lucky House Chinese Restaurant (0.1 miles)
• Wendy's (0.2 miles)
• McDonald's (0.2 miles)
• Chipotle Mexican Grill (0.3 miles)
• Bob Evans (0.5 miles)
• Chicken Salad Chick (0.7 miles)
• Columbus Square Bowling Palace (2 miles)

Cafes

• Panera Bread (0.2 miles)
• Panera Bread (2.3 miles)
• Starbucks (2.6 miles)
• Starbucks (3.1 miles)
• Northstar Cafe (4.4 miles)
• Fox in the Snow Cafe (6.2 miles)

Pharmacies

• Marc's Stores (0.6 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Pharmprops (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)

Places of Worship

• Westerville Christian Church (1 miles)
• Genoa Baptist Church (5.8 miles)
• Faith Ministries Church (6 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (1.3 miles)
• Central Ohio Surgical Institute (5.5 miles)

Parks

• Sharon Woods Metro Park (1.7 miles)
• Metzger Park (2.3 miles)
• Centergreen Park (3.1 miles)
• Flint Park (4.7 miles)
• McNamara Park (4.9 miles)
• Thompson Park (5.3 miles)
• Highbanks Metro Park (6 miles)

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (1.9 miles)
• Maureen Ann Stark (1.9 miles)
• Center for Surgical Dermatology & Dermatology Associates (2.1 miles)
• Stickel, Brian C DDS (2.1 miles)
• Rgi Dr James (2.3 miles)
• Premier Women's Health (2.4 miles)
• Polaris Parkway Internal Medicine & Pediatrics (2.5 miles)

Theaters

• Dreamscape at AMC Easton Town Center (4.3 miles)