Capital City Hospice in Columbus, OH

Pros

• Capital City Hospice is an absolutely wonderful team dedicated to providing patients and families a comfortable and peaceful transition.
• The staff shows unwavering commitment to patient comfort and family support, offering 24/7 in-home care.
• Becca is described as a wonderful and calming presence for families during their loved ones' final days.
• Nurses Beth, Tara, and Casey, along with other team members, are incredibly kind, caring, and professional.
• The organization is outstanding and highly recommended by families in their time of need.
• The care team treats patients and families with love, respect, and dignity.
• They consistently go above and beyond to bring comfort, joy, and relief to families facing difficult times.
• They coordinate well with facilities and keep families informed and involved.
• The staff - from nurses and social workers to chaplains and music therapists - provide compassionate, well-rounded support.
• They help patients pass peacefully with attentive pain management and symptom control.
• The organization is described as a blessing or a godsend by many families.
• Families feel supported and valued, with care that feels like being treated by family.

Cons

• Capital City Hospice was a terrible company.
• The organization was committing Medicare fraud.
• The communication from Capital City Hospice was terrible.
• Nurse Bob was incompetent and lied about medications.
• The hospice left the family alone during a dire situation with no overnight coverage.
• The hospice worker never visited the patient on a regular basis.
• They discharged the patient while he was in pain.

Review

Capital City Hospice in Columbus is best suited for families who want a deeply hands-on, team-based end-of-life care experience delivered at home or coordinated with an assisted living setting. It works best for loved ones who prize around-the-clock nursing, robust social work and chaplain support, and access to therapies that ease the family's burden - such as music therapy and bereavement follow-up. The community earns its high marks from families navigating dementia, Alzheimer's, or rapidly changing needs who want continuous attention, reassurance, and education so relatives can participate in care decisions without feeling left out.

Those who may want to consider alternatives are the families that prioritize pristine administrative reliability and flawless day-to-day coordination. A quilt of reviews reveals recurring concerns about communication gaps, delays in shifts, and inconsistent follow-through on paperwork or billing. Reports of Medicare/insurance friction and staff turnover, plus a few accounts alleging mismanagement or miscommunication around medication and death certificates, signal that administrative accountability can vary. For families that must have perfectly predictable scheduling, transparent billing, and zero ambiguity in care coordination, it is prudent to shop other options or press for concrete service guarantees before enrolling.

The strongest advantages of Capital City Hospice - its 24/7 nursing coverage, rapid provision of equipment and medications, and a genuinely compassionate care team - largely offset these administrative concerns when care teams are fully engaged. Families repeatedly describe nurses, aides, social workers, chaplains, and therapists who are present, patient, and deeply attentive to both patient comfort and family needs. The ability to stay at home or in a familiar facility with a responsive team often translates into steadier symptom management, less caregiver burnout, and a more peaceful passing. In moments of crisis or night hours when fear and uncertainty surge, the constant access to care teams is a decisive offset to occasional communication hiccups.

Another core strength is the way Capital City Hospice integrates with the patient's living environment and other caregivers. Transitions from hospital to home are frequently described as smooth, with nurses and case managers coordinating supplies, equipment, and medications quickly. Families highlight the value of the team's proactive involvement - education, bedside care collaboration with nursing facilities, and ongoing updates that empower POAs and family members to participate without feeling overwhelmed. Aftercare and bereavement resources are commonly cited as meaningful, ensuring that the support continues beyond the patient's passing. The presence of a diverse care team - nurses, social workers, clergy, and music therapists - helps families feel that no aspect of their loved one's needs is neglected, even as routines shift and end-of-life plans evolve.

Where concerns do surface, they are often rooted in variability rather than philosophy. Reviews citing overtaxed staff, delayed or imperfect communication, and occasional dissonance between what families are told and what happens on the ground underscore the importance of concrete safeguards. Prospective clients can mitigate risk by insisting on a dedicated case manager, a clear care plan with a written schedule, and explicit expectations around 24/7 coverage and shift continuity. Requesting real-time or near-real-time updates, requiring proactive escalation procedures, and verifying billing practices before enrollment are prudent steps. In cases where spiritual care or sitter services are critical, verify access to chaplain visits and reliable volunteer support before committing.

In the end, Capital City Hospice is a practical, often exceptional choice for families seeking comprehensive, compassionate end-of-life care delivered with dignity and consistent bedside attention. It is especially compelling for those who value immediacy of response, family involvement, and a broad care team that can address medical, emotional, and spiritual needs. Yet the decision should be guided by how well administrative reliability and guaranteed staffing align with the family's expectations. If a flawless day-to-day administrative experience is nonnegotiable, or if volunteer sitter support and insurance coordination must be near perfect, exploring additional options or demanding stringent service guarantees will make the choice clearer.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Marc's Stores (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.1 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (0.8 miles)

Parks

• Sharon Woods Metro Park (0.9 miles)
• Metzger Park (2.1 miles)
• Flint Park (3.9 miles)
• Centergreen Park (4.2 miles)
• Antrim Park (5.3 miles)
• Highbanks Metro Park (5.5 miles)
• McNamara Park (5.7 miles)

Restaurants

• Chipotle Mexican Grill (1 miles)
• Bob Evans (1 miles)
• Wendy's (1 miles)
• Columbus Square Bowling Palace (1 miles)
• McDonald's (1 miles)
• Lucky House Chinese Restaurant (1.1 miles)
• Chicken Salad Chick (1.9 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (2.9 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.1 miles)
• Northstar Cafe (4 miles)
• Crimson Cup (5.3 miles)

Places of Worship

• Westerville Christian Church (2.1 miles)
• Faith Ministries Church (5.4 miles)

Physicians

• Center for Surgical Dermatology & Dermatology Associates (2.4 miles)
• Premier Women's Health (2.6 miles)
• Rgi Dr James (2.6 miles)
• PrimeMD - Westerville Primary Care Walk-ins (2.6 miles)
• Maureen Ann Stark (2.7 miles)
• Stickel, Brian C DDS (2.8 miles)
• Ohio Plastic Surgery Specialists (3 miles)

Theaters

• Dreamscape at AMC Easton Town Center (3.9 miles)