Brookdale Westerville

Pros

• The staff at Brookdale Westerville is very friendly and shows exceptional care and professionalism from day one, making residents feel comfortable and valued.
• The facility has a clean and welcoming atmosphere, with residents appearing happy during visits.
• The dining experience is highly praised, as the food is described as delicious and well-presented.
• Residents benefit from engaging activities, which contribute to a sense of community and participation in daily life.
• The small size of the facility creates a home-like environment where everyone knows each other, fostering strong relationships among residents and staff.
• Visitors appreciate the beautiful outdoor patio area and community spaces that enhance the overall ambiance of the facility.
• Brookdale Westerville provides a secure setting for residents, ensuring their safety within a locked environment.

Cons

• The facility was not prepared to handle the level of acuity for residents, leading to unsafe situations.
• There were frequent billing issues, including unauthorized charges and misplaced payments.
• The facility was described as dirty, dark, depressing, and in need of upgrades.
• Staff shortages resulted in inadequate care and maintenance issues that went unresolved for long periods.
• Complaints from residents were often ignored, leading to dissatisfaction with the management and services provided.
• The director was criticized for spending excessive time away from the office and not addressing resident needs.
• Dietary requirements were neglected, and many residents disliked the food served at the facility.
• Some areas of the community lacked security measures (e.g., unsecured mailboxes), resulting in thefts reported by residents.
• Overall, there was a feeling among some reviewers that the physical condition of the facility detracted from potential positive experiences with staff or care received.

Review

Brookdale Westerville is a senior living facility that has drawn mixed reviews from families and residents. The range of experiences expressed by visitors highlights a significant contrast between the quality of care, staff interactions, and the physical environment of the community. Some families laud the exceptional dedication and professionalism of the staff, citing positive experiences regarding personal care and attention for loved ones in memory care. In one review, a family member noted that even though their loved one was at the end stage of life, they received compassionate one-on-one attention during their short stay at Brookdale. The facility may not boast modern amenities or be newly built, but many appreciate that its small size fosters a close-knit atmosphere where staff are familiar with each resident.

On the contrary, several reviewers express dissatisfaction with various aspects of Brookdale Westerville. Complaints frequently center around inadequate staffing levels leading to unmet needs among residents. One reviewer detailed distressing incidences involving unsanitary conditions—their relative repeatedly being found covered in stool due to insufficient monitoring and care. There were also alarming mentions of emergency protocols being ignored; staff reportedly failed to activate alert devices when residents needed assistance after pulling call cords—a serious safety concern for those requiring close supervision.

Another major point raised by families concerns billing issues; multiple reviewers described experiences where charges were applied retroactively without prior notification and instances where payments were misplaced or misattributed. Furthermore, there appears to have been consistent complaints about maintenance delays—particularly concerning plumbing issues—and general upkeep falling short of expectations in light of high monthly fees exceeding $7,000 for some residents.

Despite these significant criticisms, certain elements continue to draw potential residents and their families to Brookdale Westerville. For example, visitors note an inviting atmosphere during tours—describing it as warm and home-like rather than institutional. Families remarked on interactive staff members who seemed genuinely engaged with residents and commented positively on community activities like Bible studies and outdoor gardening space which foster socialization amongst inhabitants. However, some tours left prospective clients feeling less confident due to cleanliness issues observed or privacy concerns during discussions about potential residency.

Some families comparing Brookdale with other facilities appreciated certain aspects such as meal quality and dining arrangements indicating an effort to provide better nutritional options for residents compared to competitors where food offerings fell flat according to reviews. Dining experiences appeared more organized at Brookdale; tables tended to be well set up with appropriate dishware compared to some facilities which lacked attention even towards basic necessities like napkins.

Ultimately, making a decision regarding memory care requires weighing numerous factors beyond just aesthetics—often necessitating evaluating both staff interactions and facility conditions closely over time. Families reflected on how choosing Brookdale became imperative when other options were limited; emphasizing that while partners might not always meet ideal comfort standards or preferences in physical layout—especially when room sizes were labeled as “small”—the focus on individualized care provided by dedicated employees could outweigh these shortcomings for many looking after vulnerable relatives in need of support during critical stages of life.

This area of Columbus, Ohio offers a convenient and diverse range of amenities for individuals considering senior living. With several restaurants nearby such as Bob Evans, Chipotle Mexican Grill, and Lucky House Chinese Restaurant, residents have plenty of dining options to choose from. In terms of healthcare, there are several pharmacies and physicians in close proximity, including CVS Pharmacy, Walgreens, and the Center for Surgical Dermatology & Dermatology Associates. Additionally, there are opportunities for recreation and relaxation with parks like Sharon Woods Metro Park and Highbanks Metro Park nearby. Places of worship such as Westerville Christian Church and Faith Ministries Church provide spiritual support for individuals seeking community engagement. Overall, this area provides a mix of essential services that cater to seniors looking for a comfortable and convenient place to call home.

Restaurants

• Columbus Square Bowling Palace (0.9 miles)
• Bob Evans (0.9 miles)
• Chipotle Mexican Grill (1 miles)
• McDonald's (1 miles)
• Wendy's (1 miles)
• Lucky House Chinese Restaurant (1.1 miles)
• Chicken Salad Chick (1.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Marc's Stores (0.9 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.3 miles)
• Northstar Cafe (3.8 miles)
• Crimson Cup (5.3 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (1.1 miles)

Parks

• Sharon Woods Metro Park (1.1 miles)
• Metzger Park (2.3 miles)
• Flint Park (4.2 miles)
• Centergreen Park (4.3 miles)
• Antrim Park (5.4 miles)
• Thompson Park (5.6 miles)
• Highbanks Metro Park (5.7 miles)

Places of Worship

• Westerville Christian Church (2.2 miles)
• Faith Ministries Church (5.1 miles)

Physicians

• Center for Surgical Dermatology & Dermatology Associates (2.6 miles)
• PrimeMD - Westerville Primary Care Walk-ins (2.8 miles)
• Rgi Dr James (2.8 miles)
• Premier Women's Health (2.8 miles)
• Maureen Ann Stark (2.8 miles)
• Stickel, Brian C DDS (3 miles)
• Ohio Plastic Surgery Specialists (3.2 miles)

Theaters

• Dreamscape at AMC Easton Town Center (3.7 miles)