Overall Review of St Ann's Home Connection
differentiator
6 reviews mention this
Activities and spiritual life matter
Residents and families describe meaningful daytime and spiritual programming.
Several reviewers mention structured ways residents stay engaged, including an adult day program that helped residents socialize. Others describe community-supported experiences like summer camp-style activities for employees’ children and on-site group worship. Pastoral care and chapel services are also highlighted as part of what families valued during serious care needs. The community also lists on-site activities and devotional options, which aligns with what people remember most.
caveat
5 reviews mention this
Dining quality is mixed
Food quality and freshness are not consistent across stays.
Some reviewers describe meals as delicious with variety and the ability to choose what they would eat. Others report food that felt sub par, including meals they believed were not freshly prepared and complaints about portioning or dessert options. A reviewer also says their friend was consistently unhappy with food and housekeeping during their time there. Another mentions only moderate food quality, reinforcing that dining experiences vary by unit and timeframe.
caveat
5 reviews mention this
Cleanliness and upkeep vary
Reviews describe both very clean spaces and serious cleanliness lapses.
Some families praised the facility as bright and very clean, with routine mopping and daily garbage removal. Others describe the building as worn down and not clean, including a sanitation incident and difficulties getting housekeeping help. There are also comments about finding mousetraps in a room, and one reviewer describes a dirty experience. At the same time, another review calls the facility well kept and attractive, suggesting the condition may depend on the specific floor or period.
caveat
4 reviews mention this
Staffing and response times draw concern
Some reviewers report staffing shortages that affect care responsiveness.
A reviewer describes serious safety issues at the skilled nursing facility, including times a resident escaped and staff had to search for them. Others mention staffing being short on some days, with concerns that residents were left waiting to get help. One family describes frequent call response problems and staffing turnover affecting attendant call response times, along with a perception that kitchen and wait staff also turned over. While some accounts are more positive about aides and nurses doing what they can, the recurring theme is that staffing levels can be uneven.
caveat
3 reviews mention this
Memory care experiences differ
Families report challenges caring for residents with dementia and memory loss.
Several reviewers connect dementia needs to the day-to-day experience, including reports of residents wandering and needing significant supervision. One family says they were disappointed by communication during a stay that involved moderate dementia and memory loss. Another describes strong care for a loved one with vascular dementia on a special care unit, including staff consideration and support. Taken together, the reviews suggest outcomes can vary widely depending on the situation and the supports available on the unit.
common
2 reviews mention this
Nearby medical options are close
Families have quick access to nearby healthcare and daily conveniences.
Reviewers reference ongoing medical needs and visits, and the location offers nearby healthcare resources and common stops. For example, major medical services like Strong Memorial Hospital are within a couple miles, and everyday locations such as pharmacies and restaurants are nearby. This can make it easier for families to handle errands while a loved one is receiving care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Nearby Places of Interest
Located in the vibrant city of Rochester, New York, this neighborhood offers a variety of amenities and conveniences that cater to individuals seeking an active and engaged lifestyle. With a diverse selection of restaurants such as Chick-Fil-A, Wendy's, and Rubino's Imported Italian Food within walking distance, residents can easily satisfy their culinary cravings. Nearby physicians at the Rochester Heart Institute and Flaherty Family Medicine provide accessible healthcare options, while pharmacies like Rite Aid and Walgreens ensure easy access to medications. For leisure activities, residents can enjoy a cup of coffee at Starbucks or explore the nearby parks like Seneca Park and Cobbs Hill Park for outdoor relaxation. The close proximity to Strong Memorial Hospital ensures peace of mind for any medical emergencies. Additionally, transportation options like Amtrak make it convenient for seniors to travel as needed. Overall, this neighborhood offers a well-rounded living experience with a mix of dining options, healthcare services, recreational facilities, and convenient access to essential amenities.
Restaurants
- Chick-Fil-A (0.3 miles)
- Wendy's (0.3 miles)
- Rubino's Imported Italian Food (0.4 miles)
- McDonald's (0.5 miles)
- Irondequoit Beer Company (1.4 miles)
- Johnny's Irish Pub (1.9 miles)
- Rochester Public Market (2 miles)
Physicians
- Rochester Heart Institute (0.3 miles)
- Imaging Center - Northern Heights (0.4 miles)
- Flaherty Family Medicine (0.7 miles)
- Vega Chiropractic and Wellness (0.7 miles)
- East Ridge Family Medicine (0.8 miles)
- Irondequoit Pediatrics (0.8 miles)
- Urmc Labs (2.3 miles)
Pharmacies
- Rite Aid (0.5 miles)
- Walgreens (1 miles)
- Walgreens (1.2 miles)
- Wegmans (1.4 miles)
- Wegmans (1.5 miles)
- Rite Aid (1.5 miles)
- Walgreens (1.8 miles)
Cafes
- Starbucks (1.4 miles)
- New City Cafe (2.1 miles)
- Ugly Duck Coffee (2.6 miles)
- Java's Cafe (2.7 miles)
- Locals Only (2.8 miles)
- 1872 Cafe (3.6 miles)
- Starbucks (4.1 miles)
Parks
- Seneca Park (1.8 miles)
- Durand Eastman Beach (2 miles)
- Bristol Play Area (2.1 miles)
- Tryon Park (2.9 miles)
- Martin Luther King Jr Memorial Park at Manhattan Square (2.9 miles)
- Cobbs Hill Park (3.6 miles)
- Highland Park (4.5 miles)
Hospitals
- Strong Memorial Hospital (2.4 miles)
- Highland Hospital (4.2 miles)
Transportation
Places of Worship
- Artisan Church (4.1 miles)
Theaters
- AMC Webster 12 (4.4 miles)