St Ann's Home Connection

Pros

• The accommodations at St. Ann's Rehab were beautiful, providing a peaceful environment with private rooms and bathrooms.
• Family members appreciated the opportunity to have dinner together in the Bistro, enhancing their overall experience.
• The rehab and medical care received by residents was described as excellent, contributing to successful recoveries.
• Staff in higher-level roles such as PT, OT, Speech, and MD were noted to be good and provided quality care.
• Residents in the Special Care Unit for dementia received love and attentive care from the staff, resulting in positive experiences for families.
• St. Ann’s facilities are well-kept and attractive, contributing to a pleasant atmosphere for residents and visitors alike.

Cons

• The communication at St. Ann's Rehab was poor, with no introductory meetings and family members only receiving medical updates when they asked.
• The CNA care providers were often abrupt and seemed angry, leading to a disappointing experience for families.
• There were multiple instances of the floor RN being unavailable to answer simple questions due to computer issues or lack of previous shift information.
• One review described the facility as dirty and staffed by unfriendly and unhelpful employees.
• Families expressed frustration over short staffing and high turnover rates, resulting in slow response times to attendant calls.
• The food quality at the Cherry Ridge facility was noted as only moderate despite high pricing.

Review

The experiences shared by families with loved ones at St. Ann's facilities demonstrate a range of sentiments, illustrating the complexity of care provided in rehabilitation and senior living settings. With some family members expressing satisfaction with the medical care received while others highlighted significant shortcomings in communication, staffing, and the overall environment, it is evident that while there are redeeming qualities at St. Ann's, concerns persist that merit consideration.

One notable point raised by several reviewers was the atmosphere of the facility. While it was described as "homey" by some due to its well-kept premises and beautiful accommodations—such as private rooms, bathrooms, and communal dining areas—others felt that this image fell short upon closer inspection. The presence of medical routines such as nurses pushing carts, meal schedules set strictly, and the absence of outdoor areas contributed to an environment that did not feel genuinely home-like for many residents. Families often seek a setting where their loved ones can thrive psychologically as well as physically; thus, a balance between clinical efficiency and comfort becomes critical.

Communication issues seem to be a recurring theme across various reviews. Several family members expressed frustration regarding inadequate initial meetings with staff to establish care plans or clarify responsibilities related to laundry services. Many felt they only received updates about their loved one’s health status when they proactively inquired about it, suggesting a lack of initiative from staff to communicate essential information. For families dealing with dementia or memory loss in their relatives, such lapses may lead to heightened stress during visits and uncertainty regarding care processes.

Moreover, the quality of care provided by certified nursing assistants (CNAs) came under scrutiny. Reports indicated that certain CNAs exhibited abrupt behavior towards residents that could be interpreted as unkind or even angry responses during caregiving tasks—a disheartening experience for both patients and their families alike. While higher-tier staff members like physical therapists (PT), occupational therapists (OT), speech therapists, and physicians were noted positively for their expertise and attention, the inconsistency in frontline caregiver attitudes can impact overall patient experience detrimentally.

Despite criticisms aimed at specific aspects of service delivery within St. Ann's facilities—including staff turnover leading to poor response times—the positive experiences were equally compelling among certain individuals who had undergone rehabilitation there. One reviewer recounted how her mother enjoyed peace after being moved from a hospital setting into St. Ann's rehab facility; she appreciated features like fine dining options available at bistros within the establishment alongside beautician services offered on-site—facets contributing significantly to the overall quality of life during recovery periods.

Unfortunately, contrasting experiences also arose concerning cleanliness standards and staff friendliness which led some families to expedite moving their loved ones out of St Ann’s altogether citing dirty conditions coupled with an unfriendly atmosphere created through reportedly unhelpful personnel interactions—a stark deviation from what should ideally be compassionate environments dedicated wholeheartedly toward eldercare.

In conclusion, while several families reported favorable outcomes resulting from rehabilitation efforts provided by qualified team members at St Ann’s—which has restored independence back into lives after surgery—the prevailing themes illustrate critical opportunities for improvement particularly around communication practices amongst caregivers alongside enhancing consistency among hands-on workers' conduct onsite ensuring an integrated approach directed primarily towards respectful treatment fostering dignity throughout residents' stay ensuring peace-of-mind toward all stakeholders involved thereafter making it worthy considering future changes duly indicated through these various testimonials crafted herein providing deeper insights into functioning operations observed firsthand therein accordingly warranted forthright perceptions echoed collectively assembled broadened horizons gleaned therein discerning realities firmly established henceforth yielding paramount importance deserving utmost attention accordingly deemed necessary thereof!

Located in the vibrant city of Rochester, New York, this neighborhood offers a variety of amenities and conveniences that cater to individuals seeking an active and engaged lifestyle. With a diverse selection of restaurants such as Chick-Fil-A, Wendy's, and Rubino's Imported Italian Food within walking distance, residents can easily satisfy their culinary cravings. Nearby physicians at the Rochester Heart Institute and Flaherty Family Medicine provide accessible healthcare options, while pharmacies like Rite Aid and Walgreens ensure easy access to medications. For leisure activities, residents can enjoy a cup of coffee at Starbucks or explore the nearby parks like Seneca Park and Cobbs Hill Park for outdoor relaxation. The close proximity to Strong Memorial Hospital ensures peace of mind for any medical emergencies. Additionally, transportation options like Amtrak make it convenient for seniors to travel as needed. Overall, this neighborhood offers a well-rounded living experience with a mix of dining options, healthcare services, recreational facilities, and convenient access to essential amenities.

Restaurants

• Chick-Fil-A (0.3 miles)
• Wendy's (0.3 miles)
• Rubino's Imported Italian Food (0.4 miles)
• McDonald's (0.5 miles)
• Irondequoit Beer Company (1.4 miles)
• Johnny's Irish Pub (1.9 miles)
• Rochester Public Market (2 miles)

Physicians

• Rochester Heart Institute (0.3 miles)
• Imaging Center - Northern Heights (0.4 miles)
• Flaherty Family Medicine (0.7 miles)
• Vega Chiropractic and Wellness (0.7 miles)
• East Ridge Family Medicine (0.8 miles)
• Irondequoit Pediatrics (0.8 miles)
• Urmc Labs (2.3 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (1 miles)
• Walgreens (1.2 miles)
• Wegmans (1.4 miles)
• Wegmans (1.5 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.8 miles)

Cafes

• Starbucks (1.4 miles)
• New City Cafe (2.1 miles)
• Ugly Duck Coffee (2.6 miles)
• Java's Cafe (2.7 miles)
• Locals Only (2.8 miles)
• 1872 Cafe (3.6 miles)
• Starbucks (4.1 miles)

Parks

• Seneca Park (1.8 miles)
• Durand Eastman Beach (2 miles)
• Bristol Play Area (2.1 miles)
• Tryon Park (2.9 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.9 miles)
• Cobbs Hill Park (3.6 miles)
• Highland Park (4.5 miles)

Hospitals

• Strong Memorial Hospital (2.4 miles)
• Highland Hospital (4.2 miles)

Transportation

• Amtrak (2.5 miles)

Places of Worship

• Artisan Church (4.1 miles)

Theaters

• AMC Webster 12 (4.4 miles)