Keeler Park Apartments in Rochester, NY

Pros

• Keeler Park is a very nice place to live.
• The apartments are pretty, with nice space and beautiful layouts.
• It is a very clean place.
• It has high-speed elevators.
• It is a family-friendly place.
• It has a great view, affordable rent, and 24-hour security.
• The management is willing to work with residents and maintains the building.

Cons

• Their office receptionist sucks.
• They are all rude.
• The staff gave attitude about the application status.
• Calling them is a joke; they repeatedly hang up.
• People wouldn’t recommend them to anyone.
• There is no diversity in the office and maintenance staff; only Hispanics can work there.
• The woman at the front desk acts like the protector of all who work there and is not friendly.
• A large group of Hispanics hangs out in the lobby every day, occupying the benches and blocking seating for those waiting.
• They watch people and talk about them.
• An elderly woman opens and steals packages; she takes things that don’t belong to her.
• The kitchen is unusable due to debris and there is no space to store tables or chairs.
• Living there has been disappointing.
• Dogs shouldn’t be allowed in apartments; they bark all day and owners do nothing to quiet them.
• The car wash/gas station in front does nothing to control noise; customers have loud music and rattling bass.
• The cameras are never useful; security is lacking, with attempted car theft and stolen packages, elevators that are always broken, the office that’s always closed, and laundry machines that steal money.

Review

Keeler Park Apartments in Rochester, NY is best suited for budget-conscious families and individuals who want clean, reasonably spacious units with a straightforward, value-driven rental proposition and a generally family-friendly atmosphere. Several residents highlight affordable rents, solid apartment layouts, and a sense of steadiness over time. The property also earns points for cleanliness and visible attention to building upkeep, with some reviewers noting nice views, solid space planning, and a layout that feels livable for daily life. For those who prize predictability in a neighborhood that feels approachable, Keeler Park can be a dependable option, particularly when utilities are included in the package and the community remains relatively calm.

That said, there are clear caveats that prospective residents should not overlook. A number of reviews call out persistently poor customer service from the front office, with complaints about rude interactions and repeatedly unanswered calls. Several posters describe the office as unwelcoming, with at least one staff member perceived as overly controlling and unfriendly. The pattern of negative frontline experiences is reinforced by concerns about inconsistent staff presence, limited responsiveness, and perceptions of a lack of staff diversity. Added to that are reports of a crowded lobby where regular activity can feel intrusive or obstructive to those trying to access rides or deliveries, creating an imperfect balance between community life and personal space.

The main pros, cleanliness, space, and a basic security presence, do offer meaningful counterweights to the drawbacks, but they rarely erase the core management gaps described by residents. Those who value a quiet, well-maintained living environment may find the apartments themselves appealing, especially when paired with competitive rent and the perception of long-term stability. Some residents credit management with willingness to work with tenants when efforts are reciprocal, and others note maintenance attention that helps the building feel cared for. The reliability of amenities such as security, elevator service, and laundry, however, remains spotty in the reviews, and the gap between expectations and reality on these fronts weakens the overall experience for many.

On the amenities and daily living front, Keeler Park presents a mixed picture. Several residents praise the building’s cleanliness, reasonable layouts, and the sense that the property has aged with some dignity, while others report recurring operational hiccups. Elevators appear as a contentious topic: some comments celebrate high-speed elevators or recent improvements, while others recount frequent breakdowns and long waits. Security is another swing factor: a number of reviews point to a security presence that feels either reassuring or insufficient, with persistent concerns about theft of packages and limited effectiveness of cameras. Parking arrangements and noise from nearby businesses (notably a car wash in front of the property) also surface as recurring irritants, contributing to a sense that daily life can be louder or more disruptive than expected, especially for night-shift workers or residents seeking early quiet.

For families evaluating this community, the practical path is to test a few concrete realities before committing. Prospective tenants should verify elevator reliability with current residents, request a recent summary of security incidents and how they were resolved, and assess how quickly the front office responds to routine questions or requests. Ask about package handling, whether there is a secure package room and what procedures are in place to deter theft, and confirm the availability and condition of laundry facilities. Inquire about parking rules, especially for night workers or visitors, and probe the extent of outdoor noise from the car wash and surrounding traffic. Finally, seek specifics on how management plans to address ongoing concerns about lobby crowding, maintenance turnaround times, and the perceived gaps in front-office service.

In the end, Keeler Park Apartments function best for households that prioritize affordability, straightforward layouts, and a livable, family-friendly environment and are willing to trade a steadier, more polished management experience for those strengths. For renters who cannot tolerate inconsistent front-desk service, frequent elevator outages, or unresolved security and noise issues, alternatives deserve serious consideration. This is not a property that delivers a flawless, hands-off living experience; it rewards tenants who engage with management, monitor the realities of daily operations, and stay realistic about the trade-offs between cost, space, and service. For those aligned with that calculus, Keeler Park can be a reasonable, long-term home; for those seeking a more consistently smooth, professionally run experience, exploring other Rochester options is highly advisable.

Pharmacies

• Walgreens (0.3 miles)
• Wegmans (1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.4 miles)
• Walgreens (2.2 miles)
• Wegmans (2.3 miles)
• Walgreens (2.6 miles)

Physicians

• East Ridge Family Medicine (0.3 miles)
• Irondequoit Pediatrics (0.3 miles)
• Rochester Heart Institute (0.8 miles)
• Imaging Center - Northern Heights (0.9 miles)
• Flaherty Family Medicine (1.6 miles)
• Vega Chiropractic and Wellness (1.6 miles)
• Urmc Labs (2.8 miles)

Parks

• Seneca Park (0.8 miles)
• Bristol Play Area (1.9 miles)
• Durand Eastman Beach (2.4 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.7 miles)
• Tryon Park (3.7 miles)
• Cobbs Hill Park (3.8 miles)
• Highland Park (4.3 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• Wendy's (0.9 miles)
• Rubino's Imported Italian Food (1.1 miles)
• Irondequoit Beer Company (1.2 miles)
• McDonald's (1.4 miles)
• Rochester Public Market (2 miles)
• Genesee Brewhouse (2.1 miles)

Transportation

• Amtrak (2.1 miles)

Cafes

• Starbucks (2.4 miles)
• Ugly Duck Coffee (2.5 miles)
• Java's Cafe (2.5 miles)
• New City Cafe (2.6 miles)
• Locals Only (2.7 miles)
• 1872 Cafe (3 miles)

Hospitals

• Strong Memorial Hospital (2.5 miles)
• Highland Hospital (4 miles)

Places of Worship

• Artisan Church (4.1 miles)
• Greece Baptist Church (4.8 miles)