Keeler Park Apartments

Pros

• Keeler Park is described as a very nice place to live.
• The apartments are pretty, with nice spaces and beautiful layouts.
• The complex is a very clean place.
• The complex has high-speed elevators.
• It is a family-friendly place.
• There are good friendships among residents.
• The property offers a nice view and affordable rent with 24-hour security.

Cons

• There is a claimed lack of diversity among staff, with insinuations that only Hispanic workers are employed.
• The front desk staff member is described as unfriendly and overly protective of others.
• A large group of Hispanic individuals in the lobby is said to block seating and watch or comment on others.
• An elderly woman is accused of repeatedly stealing packages.
• Security and maintenance issues are cited: cameras are ineffective, elevators are often broken, the office is frequently closed, and there are reports of stolen laundry money.
• Dogs in the apartments are said to cause constant barking, with owners not restraining them.
• The Delta Sonic car wash/gas station in front is blamed for loud noise and rattling bass.
• The activity area/kitchen is considered unusable due to debris and lack of storage space.

Review

Keeler Park presents a complex picture. On the one hand, there are residents who still find beauty in the space - well-designed layouts, attractive views, and the sense that this could be a solid place to call home. On the other hand, a wide swath of feedback points to ongoing frustrations: management and staff dynamics, recurring maintenance and security issues, and environmental factors in both common areas and the surrounding block. Taken together, the impressions form a portrait of a property that has potential but struggles to translate it into a consistently positive living experience.

A central thread across many accounts is dissatisfaction with management and the front-office experience. Some residents describe a front-desk worker who acts as if she is the "protector" of the staff, asserting too much control over office matters and coming across as not friendly. Others echo broader concerns about the responsiveness and reliability of management - cameras that supposedly aren't useful, security that doesn't feel present or effective, and elevator outages that leave residents waiting. The sentiment is that there hasn't been meaningful improvement over time, with ongoing complaints about accessibility, office hours, and the handling of concerns that never seem to be fully resolved.

Another recurring topic is the perceived lack of diversity among staff and the social dynamics in the building's lobby. One reviewer bluntly questions the diversity of the workforce with a pointed query about whether "Only Hispanic [people] can work here," which captures a frustration with inclusivity that some residents feel should be addressed at an organizational level. Separate from admissions of bias or perception, there is also frustration about crowds in the lobby: a large group of residents or guests who occupy benches daily, making it difficult for others who are waiting for rides or deliveries to find seating. Accusations of surveillance or judgment in the lobby add to a sense that common spaces can feel unwelcoming or tense at times.

Security and integrity within the community are also matters of concern. Several residents allege theft and tampering in ways that undermine trust: claims about a specific elderly woman who reportedly steals packages on a regular basis, and broader worries about package security despite cameras and security protocols. There are even mentions of incidents around the parking area and car security that allegedly went unaddressed by the management or the on-site security team. Taken together, these experiences contribute to an overarching feeling that while the property advertises safety and order, the daily realities tell a more complicated story.

The physical state of shared spaces and amenities further colors the lived experience. The activities area is praised for being nice, yet the on-site kitchen is reportedly unusable due to debris and a lack of storage space for tables and chairs. Some residents feel they pay for a smaller, underutilized space, which can be frustrating when communal needs arise. Laundry facilities have a similar mixed verdict: while renovations may have occurred, there are persistent complaints about the reliability and performance of machines and the broader takeaway of poor service. In the broader picture, elevators are not consistently dependable, and even basic conveniences like cable installation timelines lag behind expectations. Still, there are mentions of improvements in some parts of the property, such as renovated laundry rooms in certain cases, and there are residents who describe the place as clean and well-kept in other areas.

Noise and pet policies add another layer of daily challenge. Several reviewers express strong dissatisfaction with dog noise, arguing that dogs should not be allowed in the apartments if owners are not consistently attentive to barking. In parallel, the operation of a local car-wash and gas station directly in front of the buildings is cited as a source of intrusive noise - loud car audio and bass that rattle windows and disturb daytime routines. The confluence of barking, traffic-generated noise, and a busy street corner combines with the building's other shortcomings to create a sense of ongoing disruption for many residents.

Amidst the difficulties, there are still voices of optimism. Some residents highlight genuinely positive traits: the apartments themselves are described as pretty and well-laid-out, with high-speed elevators cited by some as a notable feature, and security praised in certain cases as 24-hour coverage or as a comforting baseline. There are stories of good friendships formed within the building, and a few tenants emphasize that the complex can be a friendly, family-oriented place to live. Others recount a sense of potential: they've found staff to be cooperative when they participate and communicate in good faith, and there are mentions of offers to work with tenants to find workable solutions when challenges arise. People also mention a desire to relocate within the property to a different view or floor plan, with some hoping to move to a unit that offers a better vantage point or living arrangement closer to Ride Rd.

In the end, Keeler Park appears to be a residence that holds appeal for its design, views, and some interpersonal experiences, but one that also demands significant attention from management and staff to address persistent concerns. The strongest calls from residents center on creating a more reliable and inclusive management approach, improving safety and security outcomes, ensuring common spaces remain welcoming and usable, and mitigating the noise and disruption factors that affect daily life. For anyone considering moving in, the decision may hinge on how much value they place on the property's positive attributes versus their tolerance for the reported issues, and on whether management demonstrates a clear plan to address these concerns in a timely, concrete way.

Pharmacies

• Walgreens (0.3 miles)
• Wegmans (1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.4 miles)
• Walgreens (2.2 miles)
• Wegmans (2.3 miles)
• Walgreens (2.6 miles)

Physicians

• East Ridge Family Medicine (0.3 miles)
• Irondequoit Pediatrics (0.3 miles)
• Rochester Heart Institute (0.8 miles)
• Imaging Center - Northern Heights (0.9 miles)
• Flaherty Family Medicine (1.6 miles)
• Vega Chiropractic and Wellness (1.6 miles)
• Urmc Labs (2.8 miles)

Parks

• Seneca Park (0.8 miles)
• Bristol Play Area (1.9 miles)
• Durand Eastman Beach (2.4 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.7 miles)
• Tryon Park (3.7 miles)
• Cobbs Hill Park (3.8 miles)
• Highland Park (4.3 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• Wendy's (0.9 miles)
• Rubino's Imported Italian Food (1.1 miles)
• Irondequoit Beer Company (1.2 miles)
• McDonald's (1.4 miles)
• Rochester Public Market (2 miles)
• Genesee Brewhouse (2.1 miles)

Transportation

• Amtrak (2.1 miles)

Cafes

• Starbucks (2.4 miles)
• Ugly Duck Coffee (2.5 miles)
• Java's Cafe (2.5 miles)
• New City Cafe (2.6 miles)
• Locals Only (2.7 miles)
• 1872 Cafe (3 miles)

Hospitals

• Strong Memorial Hospital (2.5 miles)
• Highland Hospital (4 miles)

Places of Worship

• Artisan Church (4.1 miles)
• Greece Baptist Church (4.8 miles)