Nor Loch Manor Health Care

Pros

• The staff at Latta is attentive and caring.

Cons

• The management at Wayne County Newark Manor is rude and unprofessional.
• The facility called an employee at her home on her day off to say she was fired for alleged gossip.
• They were gossiping before the employee ever started there.
• The facility has roaches.
• An owner was hard to reach to discuss two bad experiences at his nursing homes.

Review

There are several perspectives shared about elder-care facilities in the area, with a strong emphasis on how management and daily operations are handled by the leadership at Newark Manor in Wayne County. One account paints a picture of rude and unprofessional behavior from management, suggesting that the tone and manner in which decisions were communicated created an uncomfortable and hostile atmosphere for the people involved. The experience is framed not just as a single incident, but as part of a broader impression that those in charge may lack the courtesy and professionalism expected in a setting that serves vulnerable residents and their families.

A particularly jarring detail concerns a person's dismissal. The reviewer recounts being fired on a day off after a phone call to their home, a method of communication that felt abrupt and inappropriate. The charge attached to the termination is described as an accusation of gossip, and the writer notes a sense of disbelief because they contend the gossiping had taken place before they ever worked there. This combination of a contentious reason for firing and the manner in which the message was delivered contributes to a narrative of mistrust and concern about how staff and administrators handle internal issues.

Additionally, there is a grave health-and-housing concern raised: the presence of roaches within the facility. The reviewer underscores this problem with a direct caution to others, saying to be careful due to the roaches. This detail adds a tangible dimension to the complaints, moving beyond interpersonal friction with management to questions about the overall cleanliness and upkeep of the environment in which residents receive care. It's a stark reminder of how facility conditions can influence the perceived quality of care and safety.

In another thread of the comments, the writer indicates an attempt to address what they experienced by seeking direct contact with management. They have been trying to reach one of the owners to obtain a callback about two separate bad experiences at two of the owner's nursing homes. The persistence of this request reflects a desire for accountability and direct communication with leadership, suggesting that the reviewer believes a conversation with someone in a position of authority could help resolve concerns or at least provide answers and explanation.

Contrast emerges when the focus shifts to another family's experience. The same individual notes that their father has spent time in various rehabilitation facilities over the years. Currently, the father is recovering at Latta, and this part of the story presents a very different impression. The staff at Latta is described as attentive and caring, painting a picture of a supportive, responsive environment where residents receive thoughtful, hands-on assistance. This positive portrayal contrasts with the earlier criticisms and serves to illustrate that experiences in elder-care settings can vary significantly from one facility to another.

Taken together, these narratives reveal a spectrum of care experiences within the same broader category of services. The negative account at Newark Manor highlights concerns about how leadership communicates with staff and families, the moral and professional tone of personnel, and the physical conditions that residents and their families must navigate. The ongoing effort to connect with an owner suggests a desire for accountability and transparency, underscoring how critical open dialogue is when problems arise. Meanwhile, the positive report from Latta offers a counterpoint that underscores the importance of attentive, compassionate caregiving and the reassurance families seek when a loved one is in rehab or recovery.

For readers weighing facilities, these comments emphasize the importance of direct, firsthand observations alongside conversations with staff and administration. They illustrate how important it is to assess not only the clinical care a facility provides but also the communication culture, the cleanliness and safety of the environment, and the responsiveness of leadership to concerns. The mixed experiences remind families that there is no single blueprint for quality in elder care: different homes can deliver markedly different experiences, and a resident's comfort and safety often hinge on a combination of staff attentiveness, resident-to-staff ratios, and the ethos conveyed by those in charge.

Ultimately, one thread in these accounts is clear: accountability and responsiveness from management matter deeply to families navigating care options. The call to connect with an owner signals a desire for clarity and redress, while the positive notes about Latta suggest that compassionate, well-supported staff can make a meaningful difference in a resident's recovery journey. As families consider next steps, these stories offer a candid look at what to ask about when visiting facilities, from how concerns are handled and communicated to the everyday realities of the living environment and the quality of interactions with caregivers.

This part of Rochester, New York, offers a convenient and diverse range of amenities suitable for senior living. With multiple physicians and imaging centers within close proximity, residents have easy access to healthcare services. There are also several pharmacies nearby for medication needs. The variety of restaurants in the area provides dining options for every taste, while cafes offer a cozy spot to relax and socialize. Parks like Seneca Park and Durand Eastman Beach allow for outdoor recreation, and transportation options such as Amtrak make it easy to explore the city. Additionally, there are hospitals like Strong Memorial Hospital and Highland Hospital nearby in case of emergencies. Overall, this neighborhood provides a balance of convenience and leisure activities that would make it an ideal choice for seniors looking to settle down in Rochester.

Physicians

• Imaging Center - Northern Heights (0.4 miles)
• Rochester Heart Institute (0.5 miles)
• East Ridge Family Medicine (0.6 miles)
• Irondequoit Pediatrics (0.6 miles)
• Flaherty Family Medicine (1.4 miles)
• Vega Chiropractic and Wellness (1.4 miles)
• Urmc Labs (2.2 miles)

Restaurants

• Chick-Fil-A (0.7 miles)
• Wendy's (0.8 miles)
• Rubino's Imported Italian Food (0.9 miles)
• McDonald's (1.2 miles)
• Rochester Public Market (1.5 miles)
• Irondequoit Beer Company (1.6 miles)
• Jim's On Main (1.9 miles)

Pharmacies

• Walgreens (0.8 miles)
• Rite Aid (0.8 miles)
• Wegmans (1.5 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• Wegmans (2.1 miles)

Parks

• Seneca Park (1.4 miles)
• Durand Eastman Beach (1.8 miles)
• Bristol Play Area (2.3 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.4 miles)
• Tryon Park (3 miles)
• Cobbs Hill Park (3.3 miles)
• Highland Park (4 miles)

Transportation

• Amtrak (1.8 miles)

Cafes

• New City Cafe (2 miles)
• Ugly Duck Coffee (2.1 miles)
• Starbucks (2.1 miles)
• Java's Cafe (2.1 miles)
• Locals Only (2.2 miles)
• 1872 Cafe (2.9 miles)
• Starbucks (4.6 miles)

Hospitals

• Strong Memorial Hospital (2 miles)
• Highland Hospital (3.7 miles)

Places of Worship

• Artisan Church (3.7 miles)